Westlake Pearl Aparthotel & Spa - By Pegasy Group

Hotels
Independent
8.2 (36 reviews)
17 Ngo 52 To Ngoc Van, Hanoi, 100000 , Hanoi , VN

Facilities

Accessible bus station shuttle
Health or beauty spa nearby
Proposal/romance packages available
Express check-out
Books
Free WiFi
24-hour front desk
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location options
Clean facilities
Cons:
Room quality did not meet five-star expectations
Inconvenient access for taxis

Categories

Cleanliness
8.13
The hotel is clean, but requires some renovations.
Service
9.1
The staff are amazing, super helpful and went above and beyond.
Location
7.64
The location is far from tourist attractions, but accessible.
Room Quality
7.59
The accommodation was somewhat disappointing; not quite five-star.
Amenities
8.62
The rooftop and breakfast were lovely.
Value for Money
8.08
Good value, but the room quality didn't meet expectations for the price.
Food and Beverage
8.13
Breakfast was good, but coffee was not satisfactory.
Overall Experience
8.3
A wonderful stay with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:12

Property Description

Experience the ultimate relaxation at Westlake Pearl Aparthotel & Spa, where luxury meets comfort in the heart of Hanoi.

Relaxation Awaits
Indulge in soothing massages, rejuvenating body treatments, and refreshing facials at our serene spa, designed to melt your stress away.

Culinary Delights
Savor delicious meals at our restaurant or grab a quick snack from our café. Enjoy room service during limited hours or mingle with fellow guests at the daily complimentary reception.

Convenience at Your Fingertips
Our spacious, air-conditioned rooms feature kitchens with full-sized refrigerators, 40-inch flat-screen TVs with Netflix, and high-speed wireless internet to keep you connected while you feel at home.

Book your stay today and discover the perfect blend of luxury and comfort at Westlake Pearl Aparthotel & Spa!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • A car is required for transportation to and from this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Private host property

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8.2
Based on 36 reviews
Cleanliness: 8.13
Service: 9.1
Location: 7.64
Room Quality: 7.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.3
F
Frank partner
10
Pros:

Amazing place!

2025-10-05 via Nuitee
F
Frank partner
10
Pros:

Wonderful place to stay in Hanoi away from the caos of the old town but still an easy grab ride away. I loved all the food options nearby this property. The staff are amazing and super helpful. Honestly they are all great. I would stay here away without a doubt.

2025-09-21 via Nuitee
T
TONG
6
有米奇
Pros:

一分钱一分货 服务很好 顶楼夜晚有大米奇到处跑

2025-09-18 via Nuitee
S
Sayashmini
8
Pros:

Summarizing Westlake Pearl Aparthotel & Spa - By Pegasy Group in three words, it’s EXCELLENT staff! I booked this hotel off the recommendation from Expedia thinking of course that this was a five star hotel, and upon arrival that was not the case. I was a little disappointed with the accommodation because I had saved the five star experience for the end of my month long work trip, regardless the staff went out of their world showed that my stay was very well accommodated. Very special THANK YOU to Hayley, Tom and the entire team for the amazing stay. If you want an authentic experience is an absolutely beautiful part of Hanoi choose this hotel and the Westlake location. Look forward to staying here again!

2025-09-18 via Nuitee
P
Peter
6
Als Stadtunterkunft in Ordnung
Pros:

Insgesamt war das Hotel ok. An der einen oder anderen Stelle renovierungsbedürftig. Es ist sauber, sowohl die Bäder wie auch die gesamten Räume. Das Personal ist bemüht und freundlich. Unser Frühstück war ebenfalls in Ordnung, bis auf den Kaffee

2025-09-15 via Nuitee
S
Serina
10
Pros:

I loved this property for the beautiful rooftop and breakfast included with my booking . Also I can’t say enough about Travis , he made my stay memorable. Helped with navigating with the locals and any problems or questions I had. He seemed sincere and he helped me with my planning for my next day. I feel like he went over and above what I expected. I would highly recommend .Can’t thank Travis enough he made sure , I got where I needed to get to safely. Wonderful experience.

2025-08-30 via Nuitee
K
Khaled
10
Pros:

فندق عائلي رائع للاقامة مدة طويلة

نظيف و مريح

العيب الوحيد فقط في الموقع بعيد عن المحلات السياحية و دخله الفندق شوي صعبة ونزله بتعاني مع التكاسي ينزلون للبوابة لتحميل الشنط او التنزيل

الصور مطابقة للواقع

اطلالة المطعم روعة بالغروب الدور الثامن

2025-07-29 via Nuitee
K
Kieu Trang
10
Đi chơi 1 mình cũng không ngại tại đây
Pros:

1 nơi xứng đáng để trải nghiệm. Tới Hà Nội để du lịch 1 mình, bna đầu tôi khá là sợ hãi nhưng nhân viên ở đây rất thân thiện và hữu ích. Không chỉ tư vấn chỗ ăn chơi và còn hướng dẫn tôi tips chơi an toàn tại Hà Nội. Nhân viên còn hỗ trợ tôi đi tour Hạ Long Bay và Ninh Bình.
Ngoài ra nhà hàng Rooftop có view Hồ và hay còn mời tôi dự tiệc.

2025-07-06 via Nuitee
S
Stephen
10
Pros:

I spent nearly a month in a lake view room, extending my stay multiple times. The room was simple but functional. I liked the friendly staff, the convenient location, and especially enjoying breakfast, coffee, and evening drinks on the rooftop—it felt more like having my own apartment than staying in a hotel.

Some rooms face only a wall, so check carefully when booking. What I loved most was being on a street that felt like 'real Hanoi'—not as touristy as the Old Quarter, where I’ve stayed before. There are plenty of Vietnamese restaurants, cafes, and a few international bars nearby. I plan to return.

2025-07-01 via Nuitee
T
To
10
Pros:

I really love this hotel. The staff was great. They have beautiful view, spa, restaurant. Everything is so great

2025-06-19 via Nuitee
Z
zhenhua
10
Pros:

Good place to stay, safe convenient, friendly staff, good breakfast, good view by the lake.

2025-06-04 via Nuitee
D
Daniel
10
Pros:

I must say "wow". I liked the place very much. I will stay here for the next time visiting Hanoi due to its convenient location and great facilities

2025-06-04 via Nuitee
T
Tr?ng D?ng partner
10
Pros:

I stayed at this hotel - apartment on the first night in Hanoi. I loved my time here. We shared so much fun and laugh because they helped me organise all the things, my tours for the anniversary. I highly recommend. Their service was far beyond my expectation

2025-05-29 via Nuitee
R
Roman
10
Pros:

Excellent service

2025-05-10 via Nuitee
J
John
10
5 stars service
Pros:

Nice apartment . I had an amazing experience service provided by the team, especially Hannah & Hailey

2025-05-03 via Nuitee
H
HAEJUNG
6
Pros:

I needed a place just for one night from arriving late from Sapa and to catch a flight next morning. Finding a decent place for crashing out just serves the purpose. The room i stayed didnt have a window (no access to natural light) and smelled a bit funky. Pros were staffs were friendly.

2025-05-02 via Nuitee
S
Su-O
2
Pros:

It smell

2025-04-28 via Nuitee
M
Melanie
10
Pros:

I had a great stay at this apartment. Will book and come back next week. Kudos to the team

2025-04-20 via Nuitee
G
GH partner
10
Pros:

Phòng đẹp , sang trọng và sạch sẽ. Rất nhiều đồ tiện ích như là Smart tivi, máy giặt, nồi niêu, bếp. Nói chung mình khá ưng khi nghỉ ở đây

2025-04-11 via Nuitee
M
Mark partner
10
Pros:

Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area

2025-04-08 via Nuitee