Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Great views
Cons:
Cleanliness issues
Noisy location for some rooms

Categories

Cleanliness
5.85
Issues with cleanliness reported, including dirty windows, toilet seats, and mould in the shower.
Service
9.99
Staff were friendly and helpful, particularly with recommendations for activities and restaurants.
Location
8.36
Location is nice but may require cabs to reach main attractions, which is seen as a minor negative.
Room Quality
9.81
Room is very spacious and luxurious, providing a royal feel with good amenities.
Amenities
8.84
Well-maintained amenities, but some standard hotel supplies like soap were missing.
Value for Money
9.3
Considered good value, though early check-in fees felt excessive.
Food and Beverage
9.35
No specific feedback but standard quality expected for a hotel of this rating.
Overall Experience
9.72
Overall satisfaction was high despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:47

Property Description

Luxurious Accommodations
Indulge in 4-star comfort with spacious rooms, modern amenities, and stunning city views.

Convenience at Your Fingertips
Enjoy complimentary bikes, concierge services, and a tour desk to make your stay seamless and memorable.

Ideal Location
Explore nearby attractions like the Vietnam Museum of Ethnology and One Pillar Pagoda just a short distance away.

Ready to experience the height of luxury and convenience in Hanoi? Book your stay at Luxe Paradise Suite Hotel now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 558 reviews
Cleanliness: 5.85
Service: 9.99
Location: 8.36
Room Quality: 9.81
Amenities: 8.84
Value for Money: 9.3
Food and Beverage: 9.35
Overall Experience: 9.72
H
Hong Phi • solo_traveller • de
4
2026-06-29 • via Nuitee
S
Sultn • couple • sa
8
جميل
Pros:

المكان وسيع جداً خاصه الغرفتين والروف

Cons:

العالميتين كبار في السن ولا يتقنون العمل في النتظيف

2026-06-20 • via Nuitee
N
Norita Binte • family_with_children • nl
8
Family of 2 with 2 childrens looking for nice hotel to stay with 24/7 reception counter. Nice hotel with lobby
Pros:

The outside design of the hotel is beautiful facing the river that u must pay higher.

Cons:

No swimming pool.

2026-06-11 • via Nuitee
G
goh • couple • sg
10
2026-06-09 • via Nuitee
G
Gupta • family_with_children • in
8
Overall a good stay
Pros:

The house size was very big and located nicely right next to lake. The furniture was very good and overall stay was pleasant.

Cons:

The second room in the house was way smaller in size. This should have been mentioned. The bathroomw as not attached and this was a bit inconviient.

The toileteries were of not good quality and very small in size.

2026-06-04 • via Nuitee
J
Joe • couple • th
8
2026-06-02 • via Nuitee
A
Annette • couple • us
10
2026-06-01 • via Nuitee
H
Hong Thao Ly • family_with_children • tw
1
Cons:

Unfortunately, this was a very disappointing stay experience.

Our group booked a total of 12 rooms, so this was a large group reservation. However, we experienced multiple serious issues during our stay, including no hot water on the first night, poor hygiene conditions (dirty trash bins and visible cobwebs), very low water pressure, and one of the booked rooms being unavailable despite our confirmed reservation.

These problems caused significant inconvenience to our group and greatly affected the overall stay experience.

What made the experience even more frustrating was the handling process afterward. Communication and responses took a long time, and we had to repeatedly follow up with both the property and Booking.com customer service.

I appreciate the customer service team for responding politely, but overall, the issue resolution process was slow and did not fully reflect the impact these problems had on our stay experience.

I hope both the property and Booking.com improve the quality control and customer support process for future guests.

2026-05-28 • via Nuitee
H
Hong Thao Ly • extended_group • tw
1
Cons:

Unfortunately, this was a very disappointing stay experience.

Our group booked a total of 12 rooms, so this was a large group reservation. However, we experienced multiple serious issues during our stay, including no hot water on the first night, poor hygiene conditions (dirty trash bins and visible cobwebs), very low water pressure, and one of the booked rooms being unavailable despite our confirmed reservation.

These problems caused significant inconvenience to our group and greatly affected the overall stay experience.

What made the experience even more frustrating was the handling process afterward. Communication and responses took a long time, and we had to repeatedly follow up with both the property and Booking.com customer service.

I appreciate the customer service team for responding politely, but overall, the issue resolution process was slow and did not fully reflect the impact these problems had on our stay experience.

I hope both the property and Booking.com improve the quality control and customer support process for future guests.

2026-05-28 • via Nuitee
H
Hong Thao Ly • couple • tw
1
Cons:

Unfortunately, this was a very disappointing stay experience.

Our group booked a total of 12 rooms, so this was a large group reservation. However, we experienced multiple serious issues during our stay, including no hot water on the first night, poor hygiene conditions (dirty trash bins and visible cobwebs), very low water pressure, and one of the booked rooms being unavailable despite our confirmed reservation.

These problems caused significant inconvenience to our group and greatly affected the overall stay experience.

What made the experience even more frustrating was the handling process afterward. Communication and responses took a long time, and we had to repeatedly follow up with both the property and Booking.com customer service.

I appreciate the customer service team for responding politely, but overall, the issue resolution process was slow and did not fully reflect the impact these problems had on our stay experience.

I hope both the property and Booking.com improve the quality control and customer support process for future guests.

2026-05-28 • via Nuitee
R
Raghu S Thammaiah • extended_group • in
9
2026-05-27 • via Nuitee
S
solenn • couple • fr
10
Pros:

"Très bel hôtel. Chambre très agréable. Tout le personnel est très sympathique et attentionné. Excellent accueil. Belle chambre."

2026-05-22 • via Nuitee
N
Nguyễn • solo_traveller • vn
10
2026-05-19 • via Nuitee
J
Jean-baptiste • solo_traveller • sg
6
2026-05-18 • via Nuitee
H
Hien • couple • vn
9
Tuyệt
Pros:

View đẹp phòng đẹp và sạch sẽ, nhân viên thân thiện, quá tốt với giá tiền

Cons:

Buổi sáng mn đi tập thể dục sớm quá nên hơi ồn

2026-05-18 • via Nuitee
T
Tài • solo_traveller • vn
8
Pros:

Rất tôt

2026-05-17 • via Nuitee
A
Anh Duy • solo_traveller • vn
10
2026-05-15 • via Nuitee
P
Paul • solo_traveller • ie
10
Lovely property in an ideal location with friendly helpful staff. I'll return and be more careful with my key card.
Pros:

Beautifully appointed property in an ideal location on West Lake Tay Ho. Just don't lose your key card because the result of that can be quite sore.

Cons:

All excellent

2026-05-15 • via Nuitee
A
Aset • extended_group • vn
3
Pros:

Завтрака нет. Спортзала нет. С заменой белья проблема. С уборкой проблема

2026-05-13 • via Nuitee
N
NGUYEN VIET ANH • couple • vn
10
2026-05-10 • via Nuitee