BIG Hotel Huế

Hotels
8.4 (30 reviews)
27 Duy Tân , Hue , vn

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Facilities

Offsite parking discounted rates available
Air conditioning
Room service
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Covered parking
See all facilities

Review Highlights

Pros:
Friendly staff
Clean hotel
Cons:
Poor cleanliness
Hot and small rooms
High price for low quality

Categories

Cleanliness
6.35
Significant issues with cleanliness were reported, including unwashed sheets and stained pillows.
Service
9.99
Staff were friendly and accommodating, particularly mentioned were helpful receptionists.
Location
8.36
Location was considered average, with mention of unappealing views.
Room Quality
6.31
Room conditions were reported poorly; issues with heat and room size were highlighted.
Amenities
9.34
No specific amenities mentioned, assumed standard quality for this hotel tier.
Value for Money
7.8
Pricing was questioned in relation to the quality of the room and stay.
Food and Beverage
9.35
No mentions of food and beverage, assumed standard quality for this hotel tier.
Overall Experience
9.72
Mixed reviews lead to a balanced overall experience amidst some problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:57

Property Description

Luxurious Amenities
Experience top-notch service with room service, a 24-hour front desk, and free WiFi throughout the property. Indulge in comfort with air conditioning, a fridge, and free toiletries.

Stunning Views
Relax in style with rooms offering a city view and elegant décor. Enjoy a private bathroom equipped with a shower and hairdryer, along with cozy bed linens and towels.

Convenient Location
Explore nearby attractions like Phu Cam Church, Redemptorist Church, and An Dinh Palace. Easy access from Phu Bai International Airport makes your travel seamless. Experience it all at BIG Hotel Huế.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 30 reviews
Cleanliness: 6.35
Service: 9.99
Location: 8.36
Room Quality: 6.31
Amenities: 9.34
Value for Money: 7.8
Food and Beverage: 9.35
Overall Experience: 9.72
ĐẮC • couple • vn
10
Pros:

Ok

2026-03-26 • via Nuitee
V
Victoria • couple • uy
10
Pros:

El personal es sumamente amable, la habitación es súper cómoda, y es insonorizada.

2026-03-24 • via Nuitee
Q
Quoc • solo_traveller • vn
10
Good value and clean rooms for a cheap price
2026-03-10 • via Nuitee
M
Mark Ralph • couple • gb
10
Pros:

E erthing

Cons:

Paying for coffee

2026-03-09 • via Nuitee
D
dieu • couple • vn
5
Tàm tạm nhưng hơi chán
Pros:

Khách sạn khá dễ tìm và nhân viên dễ chịu

Cons:

Khách sạn ở vị trí xấu, không có chỗ để xe riêng

2026-03-08 • via Nuitee
V
Victoire Jill • solo_traveller • fr
3
Cons:

Not hot water, no light in the bathroom, no air conditioner.

2026-02-23 • via Nuitee
Q
Quang • couple • vn
8
2026-02-11 • via Nuitee
T
Tài • solo_traveller • vn
8
2025-10-01 • via Nuitee
D
Dung • couple • vn
8
2025-09-18 • via Nuitee
Q
Quân • couple • vn
10
Pros:

Nhân viên thân thiện

2025-09-13 • via Nuitee
D
Duc Van • solo_traveller • vn
9
2025-09-04 • via Nuitee
V
Vũ • solo_traveller • vn
9
Pros:

Sạch sẽ

Cons:

Lavabo nhỏ không tiện dùng

2025-08-27 • via Nuitee
T
Tiến • couple • vn
8
2025-08-24 • via Nuitee
L
Le • family_with_children • vn
2
K quay lại
Cons:

Phòng nhỏ, rất nóng, giá cũng k rẻ.

2025-08-04 • via Nuitee
• family_with_children • vn
10
Pros:

Khách sạn mới, sạch sẽ. Lễ tân Quang Đức nhiệt tình, dễ thương.

2025-08-04 • via Nuitee
T
Trần Minh • family_with_children • vn
10
Tốt
2025-07-29 • via Nuitee
E
Etzard • solo_traveller • vn
10
Nice
Pros:

The staff were very friendly, especially Duc. The familiarity and welcoming atmosphere really helped me to enjoy my stay there.

2025-07-23 • via Nuitee
N
Nga • solo_traveller • vn
10
2025-07-14 • via Nuitee
A
Andy • solo traveller • gb
3
Poor
Pros:

Location was ok , over looking a tin roof with two old tyres on top , and a couple of maingy dogs outside barking on a night time .

Cons:

Please understand this is my personal experience of this place . When I walked in, the staff were lovely , the places looked ok , i got into my room after 12 hours on a night bus, collapsed on the bed after a shower , and went to sleep !! I woke up in the morning wrapped up in the duvet , as it was way too hot to get under the covers . I opened the blind and, to my horror, saw how yellow the pillow i had been sleeping with was that this was sweat stained and absolutely rank . I then pulled back the duvet . The sheets were stained yellow and stank - they had not been changed from the last sweaty guests who obviously never showered and climbed into bed every night , the topper was also stained yellow, too . The mattress was rock hard, and i really did struggle after that 1st night . Thank god I slept on top of that duvet cover . Which was ok to be thankful . I then looked around the room, and there were dark, long hairs everywhere . And funny little black bits of God knows what on the floor . So I went down to the desk and asked the receptionist to come to my room , as there was no manager on site . She tried to play it down, saying the sheets were clean , just stained !! I said they are disgusting and you know that they are . I said, "Smell them." She obviously would not put her face anywhere near it . She quickly called the cleaners into the room & told them that the bed needs a refresh , and i could hear some of the unpleasant words these two women were saying , and i also had my Google translater on . One of them said a little bit of sweat in this heat, and he's moaning . I'll let you judge for yourself if these were not disgusting , as I took some pictures to also show the manager . But I never saw him/her .

2025-07-13 • via Nuitee
G
Giao • solo traveller • vn
9
Superb
2025-06-06 • via Nuitee