BIG Hotel Huế

Hotels
8.4 (29 reviews)
27 Duy Tân , Hue , vn

Facilities

Offsite parking discounted rates available
Air conditioning
Room service
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Covered parking
See all facilities

Review Highlights

Pros:
Friendly staff
Clean hotel
Cons:
Poor cleanliness
Hot and small rooms
High price for low quality

Categories

Cleanliness
6.35
Significant issues with cleanliness were reported, including unwashed sheets and stained pillows.
Service
9.99
Staff were friendly and accommodating, particularly mentioned were helpful receptionists.
Location
8.36
Location was considered average, with mention of unappealing views.
Room Quality
6.31
Room conditions were reported poorly; issues with heat and room size were highlighted.
Amenities
9.34
No specific amenities mentioned, assumed standard quality for this hotel tier.
Value for Money
7.8
Pricing was questioned in relation to the quality of the room and stay.
Food and Beverage
9.35
No mentions of food and beverage, assumed standard quality for this hotel tier.
Overall Experience
9.72
Mixed reviews lead to a balanced overall experience amidst some problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:57

Property Description

Luxurious Amenities
Experience top-notch service with room service, a 24-hour front desk, and free WiFi throughout the property. Indulge in comfort with air conditioning, a fridge, and free toiletries.

Stunning Views
Relax in style with rooms offering a city view and elegant décor. Enjoy a private bathroom equipped with a shower and hairdryer, along with cozy bed linens and towels.

Convenient Location
Explore nearby attractions like Phu Cam Church, Redemptorist Church, and An Dinh Palace. Easy access from Phu Bai International Airport makes your travel seamless. Experience it all at BIG Hotel Huế.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

8.4
Based on 29 reviews
Cleanliness: 6.35
Service: 9.99
Location: 8.36
Room Quality: 6.31
Amenities: 9.34
Value for Money: 7.8
Food and Beverage: 9.35
Overall Experience: 9.72
Q
Quang couple vn
8
2026-02-11 via Nuitee
T
Tài solo_traveller vn
8
2025-10-01 via Nuitee
D
Dung couple vn
8
2025-09-18 via Nuitee
Q
Quân couple vn
10
Pros:

Nhân viên thân thiện

2025-09-13 via Nuitee
D
Duc Van solo_traveller vn
9
2025-09-04 via Nuitee
V
solo_traveller vn
9
Pros:

Sạch sẽ

Cons:

Lavabo nhỏ không tiện dùng

2025-08-27 via Nuitee
T
Tiến couple vn
8
2025-08-24 via Nuitee
family_with_children vn
10
Pros:

Khách sạn mới, sạch sẽ. Lễ tân Quang Đức nhiệt tình, dễ thương.

2025-08-04 via Nuitee
L
Le family_with_children vn
2
K quay lại
Cons:

Phòng nhỏ, rất nóng, giá cũng k rẻ.

2025-08-04 via Nuitee
T
Trần Minh family_with_children vn
10
Tốt
2025-07-29 via Nuitee
E
Etzard solo_traveller vn
10
Nice
Pros:

The staff were very friendly, especially Duc. The familiarity and welcoming atmosphere really helped me to enjoy my stay there.

2025-07-23 via Nuitee
N
Nga solo_traveller vn
10
2025-07-14 via Nuitee
A
Andy solo traveller gb
3
Poor
Pros:

Location was ok , over looking a tin roof with two old tyres on top , and a couple of maingy dogs outside barking on a night time .

Cons:

Please understand this is my personal experience of this place . When I walked in, the staff were lovely , the places looked ok , i got into my room after 12 hours on a night bus, collapsed on the bed after a shower , and went to sleep !! I woke up in the morning wrapped up in the duvet , as it was way too hot to get under the covers . I opened the blind and, to my horror, saw how yellow the pillow i had been sleeping with was that this was sweat stained and absolutely rank . I then pulled back the duvet . The sheets were stained yellow and stank - they had not been changed from the last sweaty guests who obviously never showered and climbed into bed every night , the topper was also stained yellow, too . The mattress was rock hard, and i really did struggle after that 1st night . Thank god I slept on top of that duvet cover . Which was ok to be thankful . I then looked around the room, and there were dark, long hairs everywhere . And funny little black bits of God knows what on the floor . So I went down to the desk and asked the receptionist to come to my room , as there was no manager on site . She tried to play it down, saying the sheets were clean , just stained !! I said they are disgusting and you know that they are . I said, "Smell them." She obviously would not put her face anywhere near it . She quickly called the cleaners into the room & told them that the bed needs a refresh , and i could hear some of the unpleasant words these two women were saying , and i also had my Google translater on . One of them said a little bit of sweat in this heat, and he's moaning . I'll let you judge for yourself if these were not disgusting , as I took some pictures to also show the manager . But I never saw him/her .

2025-07-13 via Nuitee
G
Giao solo traveller vn
9
Superb
2025-06-06 via Nuitee
K
Kok young couple sg
10
Exceptional
Pros:

Good location- jus have tomb at opposite- lots of local food on the street. Cafe. Shop. Pharmacy 5min walk on main st

2025-05-19 via Nuitee
Đại review category business travellers vn
10
Exceptional
2025-03-25 via Nuitee
H
Hảo review category business travellers vn
10
Exceptional
2025-03-25 via Nuitee
N
Nguyen review category business travellers vn
10
Exceptional
2025-03-12 via Nuitee
K
Khaahh young couple gb
10
Very good
Pros:

The room is beautiful and fully equipped. I arrived late at night but the receptionist still supported the check-in enthusiastically and happily. Will come back next time I come to Hue.

Cons:

Nothing

2025-03-08 via Nuitee
E
Elisabeth with friends ca
8
Good stay, 20-30min from imperial city
Pros:

Small but cozy room. Good for 2 nights. Intelligent TV was nice. Close to a couple of restaurants. Not too busy neighborhood. The bathroom was clean.

Cons:

Very hot and humid in the room. The AC was not strong enough, and it stayed hot the whole night.

2025-01-27 via Nuitee