TUAN Central Hotel

Hotels
7.8 (75 reviews)
49 Phố Hàng Bè , Hanoi , vn

listing image 1
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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Poor room quality

Categories

Cleanliness
5.09
Significant negative feedback regarding cleanliness and presence of pests.
Service
9.99
Many reviews highlight helpful and friendly staff.
Location
10
Conveniently located near attractions.
Room Quality
5.55
Multiple reports of discomfort and poor room conditions.
Amenities
6.58
Lack of basic amenities mentioned in reviews.
Value for Money
7.54
Guests express dissatisfaction with value relative to cost.
Food and Beverage
8.59
Mention of a good breakfast experience; however, not universally noted.
Overall Experience
9.08
Mixed experiences, with some being quite positive despite major shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:11

Property Description

Central Location and Amenities - Located in the heart of Hanoi, TUAN Central Hotel offers a tranquil garden, a stylish terrace, and a cozy shared lounge for guests to unwind after a day of exploration.

Modern Comforts - Relax in well-appointed air-conditioned rooms equipped with essential amenities such as a flat-screen TV, minibar, and private bathroom. The 24-hour front desk ensures all your needs are met promptly.

Exploration Made Easy - With attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake within walking distance, guests can immerse themselves in the rich culture of Hanoi. Don't miss out on the convenience of bike and car rentals for further adventure.

To experience the best of Hanoi's hospitality and convenience, book your stay at TUAN Central Hotel now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 75 reviews
Cleanliness: 5.09
Service: 9.99
Location: 10
Room Quality: 5.55
Amenities: 6.58
Value for Money: 7.54
Food and Beverage: 8.59
Overall Experience: 9.08
杏華 • solo_traveller • jp
10
excellent
Pros:

The front staff was friendly. Despite the early hour, they kindly accepted my taxi reservation. They were very kind. I will definitely use their service again.

Cons:

The room was a little dirty. It was noisy from the road. However, it had the bare necessities.

2026-03-21 • via Nuitee
K
Kato • solo_traveller • vn
8
2026-03-18 • via Nuitee
L
Luise • couple • de
9
2026-03-12 • via Nuitee
L
Lenka • couple • au
1
2026-03-04 • via Nuitee
I
IHAR • couple • by
7
Pros:

Место расположение

Cons:

Описание номера в системе бронирования не соответствует реалности.

2026-02-25 • via Nuitee
I
IHAR • couple • by
6
Pros:

Место расположения

Cons:

В первый день нам предоставили плохой номер, не тот который мы бронировали.

2026-02-25 • via Nuitee
B
Brian • solo_traveller • us
4
Pros:

Manager was nice and attentive

Cons:

Low value for the price. Room and bathroom were run down and a bit dirty

2026-02-23 • via Nuitee
S
Salgado • extended_group • vn
4
Pros:

La ubicación y el trato del personal

Cons:

Está muy sucio, las habitaciones excesivamente pequeñas, el baño estaba que no se podía ni tocar.

2026-02-10 • via Nuitee
C
Clémence • solo_traveller • fr
8
2026-01-25 • via Nuitee
C
CUONG • solo_traveller • vn
10
Pros:

Phục vụ nhiệt tình

2026-01-19 • via Nuitee
İdris • couple • tr
2
Konakladığım en kötülerden biriydi, bir daha asla burada kalmam.
Pros:

Konum iyi

Cons:

Odalar çok kirli ve eskiydi. Banyodaki küvet resmen küflenmiş ve her her tarafı kırıktı. Cadde üzeri olduğu için gürültülüydü. Oda resimlerdekine benzemiyor muhtemelen çok eski resimleri kullanıyorlar.

2026-01-17 • via Nuitee
T
Thi Thuy • extended_group • vn
1
Cons:

Phong qua nhỏ . Giá qua cao . Phong rất dơ . Nhà vệ sinh hôi
Bồn cầu hư
Bàn ủi bể để cho khách ủi đồ
Botay

2026-01-17 • via Nuitee
D
Dave • extended_group • gb
7
Cheap Hotel with amicable owner
Pros:

Owner extremely welcoming and gave me an upgrade when I asked for a room with a window. Room Clean and excellent location

Cons:

A few minor things in the room needed improvement. the Stairway was blocked by water bottlers etc which wouls be a hazard in case of fire

2026-01-12 • via Nuitee
C
Cathrine • family_with_children • za
9
2026-01-12 • via Nuitee
V
Vincent • solo_traveller • de
7
2026-01-10 • via Nuitee
V
VINOD KUMAR • family_with_children • in
8
2026-01-04 • via Nuitee
P
Piercorrado • couple • it
3
Da migliorare avendo potenzialità per la posizione!
Pros:

La posizione sicuramente è ottima essendo l'hotel in centro. Il personale è molto gentile ed accogliente.

Cons:

La stanza non era molto accogliente, sembrava di stare in uno scantinato, non c'erano finestre. La stanza era perlopiù vivibile ma la pulizia lasciava a desiderare. Si trovano capelli un po' in giro, la stanza non è pulita a dovere. Nel bagno, una parte di soffitto era aperto, con grate di ferro che si vedevano ed appoggiate sopra c'erano delle tavole di legno per coprire. Scarafaggi che camminavano in giro. Insomma, non è stato il massimo a parte la posizione e la gentilezza del personale. Per fortuna l'hotel è stato preso come punto di appoggio per qualche ora e non per dormire. Il letto, non appena mi ci sono seduto per riposare qualche minuto, era molto duro.

2026-01-04 • via Nuitee
C
Calum • solo_traveller • au
10
2026-01-02 • via Nuitee
C
Cuarom • extended_group • ph
8
Pros:

the very nice staff the guy was very polite and kind 🫶

Cons:

honestly the place was not like the photo but I think I like the good staff

2025-12-30 • via Nuitee
R
ROSA MARIA • couple • es
1
PESADILLA EN EL HOTEL
Pros:

Nada.

Cons:

Muchísima suciedad y cucarachas por todas partes. Había cucarachas y muchísima suciedad. La cama muy incómoda y escuchabas todos los ruidos de las habitaciones de al lado. Estaba todo en pésimas condiciones la verdad, no es digno cobrar por esa atención a nadie. Anulamos la reserva al ver la situación.

2025-12-27 • via Nuitee