The Silk Grand Premium Hotel & Spa

Hotels
8.9 (1618 reviews)
6 Phố Lương Ngọc Quyến , Hanoi , vn

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Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Variety of breakfast options
Cons:
Cleanliness issues
Overpriced
Small room size

Categories

Cleanliness
8.29
Several mentions of cleanliness issues, including cockroaches and mold.
Service
9.76
Consistently highlighted as friendly and accommodating staff.
Location
9.8
Frequent positive mention of location being convenient and near attractions.
Room Quality
7.75
Mixed reviews about room quality, with several issues related to size and maintenance.
Amenities
8.78
General satisfaction with amenities, but some reports of inadequate furniture.
Value for Money
8.24
Comments indicate that some guests felt the hotel was overpriced for the quality.
Food and Beverage
8.79
Positive remarks about breakfast and dining options.
Overall Experience
9.76
Overall positive sentiment despite specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:47

Property Description

Central Location: Situated in the heart of Hanoi, close to key attractions such as Hanoi Old City Gate and Thang Long Water Puppet Theater.

Comfortable Accommodation: Enjoy air-conditioned rooms with modern amenities including a flat-screen TV, minibar, and private bathroom.

Convenient Services: Benefit from a 24-hour front desk, airport transfers, room service, and complimentary WiFi during your stay.

Plan your stay at The Silk Grand Premium Hotel & Spa and experience the best of Hanoi in comfort and style.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

8.9
Based on 1618 reviews
Cleanliness: 8.29
Service: 9.76
Location: 9.8
Room Quality: 7.75
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 9.76
N
Nico • couple • ch
3
Pros:

Good location

Cons:

Not clean, small room, bad smell, overpriced

2025-11-08 • via Nuitee
• couple • qa
7
2025-11-08 • via Nuitee
J
Josie • couple • gb
7
2025-11-07 • via Nuitee
M
M Z • couple • sa
7
2025-11-07 • via Nuitee
K
Katarzyna • family_with_children • nl
8
Goede locatie in strikt centrum
Pros:

Super dichtbij alle dingen in het centrum, cafes en mooie meer, veel te doen rondom. Kamer was okay en had veel erin. Gevarieerd ontbijt, zeer vriendelijk personeel

Cons:

Kamer die geboekt was was zonder raam dus behoorlijk donker, na aandringen andere kamer gekregen met daglicht, sommige kamers can plaatjes bestaan niet dus pas op wat je boekt. Matrassen waren hard om te slapen. Er was maar 1 nachtkastje en 1 stoel op kamer. Bij een kamer was douche los van de muur, bij andere water kletterde van de wasbak. In algemeen standaard is niet wat wij kennen in Europa. Gebouw was vervallen en veel was nodig aan renovatie toe. Verder zijn kamers erg gehorig

2025-11-07 • via Nuitee
F
Floriane • couple • fr
6
2025-11-07 • via Nuitee
J
Jill • solo_traveller • fr
4
2025-11-06 • via Nuitee
• couple • ca
8
2025-11-06 • via Nuitee
V
VALENTINA • family_with_children • cl
10
Muy buena alternativa, excelente ubicación
Pros:

Muy buena atención, excelente ubicación y muy amable el personal. Puedes reservar cruceros a Hanoi desde ahí mismo

Cons:

Realmente no fue un problema pero El baño era con tina y no tenía cortina.

2025-11-06 • via Nuitee
J
James • couple • au
10
Pros:

Wonderfull love staff

2025-11-05 • via Nuitee
S
SAMUEL • couple • es
10
Pros:

Great hotel

2025-11-04 • via Nuitee
S
Sam • extended_group • au
10
2025-11-04 • via Nuitee
W
Wilhelmena • solo_traveller • au
8
Great location, value for money, clean, comfortable and welcoming helpful staff.
Pros:

Greta location, easy walk to Beer Street and Old Quarter. Right in the thick of it but a little quieter. I was in the 6th floor so I didn’t hear any street noise. Hotel lobby is newt decorated and inviting. This is also where buffet breakfast is served in the morning, good breakfast with a choice made to order as well. Manager organised tours and transport.

Cons:

Nothing

2025-11-04 • via Nuitee
A
Adanna Jennifer • solo_traveller • nl
10
Pros:

The location was perfect for enjoying nice meals and getting around. Breakfast was nice, the staff were friendly.

Cons:

Big vehicles can't park on this street so the tour guides have to make you walk a bit from the hotel.

2025-11-04 • via Nuitee
C
caner • couple • tr
10
2025-11-04 • via Nuitee
W
Wiktor • solo_traveller • pl
8
Pros:

Lokalizacja, ładny wystrój, dobre śniadanie

Cons:

Nic

2025-11-03 • via Nuitee
S
Steve • solo_traveller • ca
10
Pros:

Super endroit pres de tout!
Le staff est gentil et a l'écoute des besoins.
Je recommande.

2025-11-03 • via Nuitee
I
ilay • couple • tr
3
Kaldigim en kotu oteldi
Pros:

Konumunu

Cons:

Tesis fiyatina gore kotuydu kesinlikle 4 yildizi haketmiyor oda kuf kokuyordu temiz degildi tesis personeli telefonu isteyip otele kendileri iyi yorum yapiyorlar fiyatina gore otel kotuydu

2025-11-02 • via Nuitee
M
Martina • couple • de
10
Pros:

Lage ,Preisleistung , Frühstück alles gut.

2025-11-02 • via Nuitee
G
Garth • couple • gb
9
2025-11-02 • via Nuitee