Amara Hanoi Hotel and Spa

Hotels
9.5 (2388 reviews)
18 Phố Hàng Quạt , Hanoi , vn

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Good breakfast options
Cons:
Dirty in some areas
Poor room maintenance
Limited privacy in some room designs

Categories

Cleanliness
8.5
Some reviews mentioned dirty rooms and common areas, suggesting room for improvement.
Service
10
Multiple reviews highlighted friendly, accommodating, and helpful staff, indicating high service quality.
Location
10
Consistently noted as excellent for accessibility to attractions and amenities.
Room Quality
9
Some complaints about rooms being dark and noise levels, yet overall cleanliness was noted in numerous reviews.
Amenities
9.5
Positive mentions of breakfast options and laundry services, though some gaps in vegan offerings were noted.
Value for Money
9.5
General sentiment suggests good value given the location and service, but some facility complaints were raised.
Food and Beverage
9.5
Breakfast received overall positive feedback, with some minor criticisms regarding variety.
Overall Experience
10
Quality of service and location greatly enhance overall satisfaction, overshadowing some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:17

Property Description

Convenient Location
Stay close to top attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake.

Modern Amenities
Enjoy 4-star luxury with air-conditioned rooms, flat-screen TVs, and free WiFi throughout the property.

Culinary Delights
Indulge in a variety of dining options, including American, French, and Vietnamese cuisine at the on-site restaurant.

Book now to experience the perfect blend of comfort and convenience at Amara Hanoi Hotel.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 2388 reviews
Cleanliness: 8.5
Service: 10
Location: 10
Room Quality: 9
Amenities: 9.5
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 10
A
Abbey extended_group au
10
Staying here means you’re right in the center of the famous weekend walking street
Pros:

The location is perfect for anyone who enjoys lively street markets and local food. Just step outside and you’re instantly surrounded by all the action. There are plenty of stalls, shops, and entertainment nearby. It made our evenings very fun and easy to explore. We didn’t need taxis or transport because everything was so close. The atmosphere around the area was vibrant and exciting. It’s definitely one of the best spots to stay if you want to experience the heart of the city.

2026-03-14 via Nuitee
E
Eleanor family_with_children gb
10
Great for families
Pros:

They provided a sturdy crib for our toddler and the staff were so patient and kind with him.

2026-03-14 via Nuitee
P
Paweł couple pl
2
Nie polecam fejkowe opinie + retuszowane zdjęcia!
Pros:

- lokalizacja - old quarter
- dobre śniadania - smacznie i duży wybór
- wifi - bardzo dobre
- 90% obsługi to fajni, mili, uśmiechnięci ludzie, szkoda że 1 osoba psuje to wrażenie

Cons:

Przyjazd zaczął się od tego, iż recepcjonista (najprawdopodobniej manager) poinformował mnie, iż w zamian za rezygnację z rezerwacji booking da nam lepszy pokój co okazało się bzdurą ponieważ był to ten sam pokój jaki zarezerwowaliśmy na booking.
Po drugie zdjęcia nijak mają się do rzeczywistości i są na maksa wyretuszowane. Niestety obiekt na pewno nie jest hotelem 4* a co najwyżej 1*.
Dodatkowo pokoje są małe i duża ich część nie ma okien. Co więcej czystość jest bardzo dyskusyjna i nazwałbym ją raczej brakiem czystości.
Nie polecam tego miejsca i radzę nie kierować się opiniami na booking a zajrzeć na profil hotelu na google maps.
Zgłaszam sprawę do booking i Cục Du lịch Quốc gia Việt Nam.

2026-03-14 via Nuitee
M
Matthew couple gb
9
2026-03-13 via Nuitee
D
Diwen couple de
1
Not clean. not recommended this hotel.
Pros:

Good location.

Cons:

Breakfast is not good. The room has no window, although I booked the one with a window. While checking in, the staff brought me a tea even with a lipstick mark on the glass... The towel and bedding look unfresh.

2026-03-13 via Nuitee
A
Archie couple au
10
Pros:

Very impressed by the cleanliness. The housekeeping staff do a fantastic job of keeping everything sparkling every single day.

2026-03-13 via Nuitee
J
Jesse extended_group us
10
Pros:

As soon as we arrived, we felt like we had been welcomed into a home rather than a hotel. The staff handed us a city map and carefully marked all the sights we shouldn’t miss while we waited for our room. They even suggested a few hidden corners and local cafés that we would have missed on our own. It felt like having a knowledgeable friend guiding us before we even stepped out into the city. When our room was ready, it exceeded our expectations: clean, cozy, and perfect for resting after our journey. The bed was soft, and the space was quiet and inviting. Breakfast was fresh and simple, giving us a pleasant start to each day. The staff continued to be friendly and helpful throughout our stay, offering advice and answering questions about the city. Its central location made walking to nearby attractions incredibly easy, yet the hotel remained peaceful and calm. Every detail, from the attentive staff to the comfortable room, made our visit more enjoyable. It’s the kind of hotel that leaves a lasting impression, and we would definitely return. Overall, the combination of excellent service, thoughtful touches, and great location made our stay truly memorable.

2026-03-13 via Nuitee
F
Flynn couple au
10
Pros:

We were very impressed by the bathroom in our room—it was beautifully renovated, modern, and equipped with high-end toiletries. It honestly felt more like a luxury spa than a budget-friendly hotel. The attention to detail throughout the room was remarkable, making the space feel stylish yet comfortable. The hotel itself was welcoming, with friendly and helpful staff who made us feel at home. Check-in and check-out were smooth and efficient. Our room was quiet, clean, and well-maintained, perfect for resting after a busy day of sightseeing. Breakfast offered a good selection of fresh items, which set us up nicely for the day. The hotel’s central location was very convenient, within walking distance of restaurants, cafés, and local attractions. Despite being in the city center, the atmosphere inside the hotel was calm and relaxing. The small touches, like premium toiletries and attention to cleanliness, made our stay feel special. Overall, the combination of comfort, convenience, and a touch of luxury exceeded our expectations.

2026-03-13 via Nuitee
I
Isaac extended_group au
10
Overall, I had a very comfortable and worry-free stay
Pros:

Safety is something I always consider carefully when traveling alone. During my stay here, I felt comfortable and secure the entire time. The hotel has a 24-hour front desk, so there is always staff present. That’s something I personally find very reassuring when staying somewhere new. Another great thing is the location. The street outside the hotel is lively and well lit at night. There are usually plenty of people around, which makes the area feel safe and active. Even when returning later in the evening, I never felt uneasy. It’s nice to stay somewhere that gives you peace of mind. The combination of friendly staff and a busy neighborhood really helped create that feeling. For solo female travelers, this can be especially important.

2026-03-12 via Nuitee
O
Oliver couple gb
10
I loved the thoughtful little touches during my stay
Pros:

Having a fresh fruit plate in the room upon arrival was such a nice welcome, and the nightly turn-down service with local sweets made coming back to the room every evening feel special. These small details really added a personal and warm touch to my stay. The room itself was spotless, cozy, and very comfortable. Housekeeping kept everything perfectly tidy, and the extra touches made it feel like more than just a place to sleep—they made it feel like a home away from home. The staff were attentive, professional, and genuinely enthusiastic about making guests feel comfortable. These thoughtful gestures really enhanced the overall experience. I felt cared for and relaxed throughout my stay. Between the welcoming atmosphere, comfortable room, and the small but meaningful details, this hotel exceeded my expectations.

2026-03-12 via Nuitee
Z
Zachary family_with_children au
10
Pros:

I was really impressed by how well soundproofed the room was. Despite being right next to a bustling market, I couldn’t hear any noise once the balcony door was shut. It felt incredibly peaceful, almost like being in a completely different world. The room itself was tidy, comfortable, and well-kept, making it a great place to unwind after a day of sightseeing. The beds were very comfortable, and the overall layout of the room added to the relaxing atmosphere. The staff were welcoming and attentive, always ready to help with questions or recommendations. Between their friendliness and the quietness of the room, my stay was extremely enjoyable.

2026-03-12 via Nuitee
P
paul solo_traveller in
10
Went for business, but also conveniently in Hanoi to support my daughter as she started a 7 week tour of Vietnam.
Pros:

Perfect location in the old quarter for a nice mix of work and leisure.

Cons:

That I didn’t stay longer!!

2026-03-12 via Nuitee
L
Louie extended_group gb
10
Pros:

The rooms here are on the smaller side, which is typical for hotels in the Old Quarter, but I didn’t find it limiting at all. The layout is very clever, with built-in storage and well-organized furniture that maximizes every inch of space. The lighting is bright and thoughtfully placed, making the room feel cheerful and airy. Even though the room is compact, it’s surprisingly comfortable, and I never felt crowded. The bed was soft and inviting, and the linens were clean and fresh. There was enough room to store luggage, clothes, and personal items without feeling cluttered. The small desk and seating area were very practical for catching up on emails or planning the day. I also liked the thoughtful touches, like good lighting for reading and convenient electrical outlets. The staff were attentive and friendly, helping to make the stay feel effortless. Being in the heart of the Old Quarter, it’s easy to explore the neighborhood and return to a quiet, well-lit room to relax. Despite the modest size, the room felt cozy, organized, and very livable. The combination of practical design and thoughtful amenities made our stay much more enjoyable

2026-03-11 via Nuitee
S
Sylvia couple de
1
Eine unerwartete Umbuchung in ein anderes Hotel hat den Aufenthalt sehr enttäuschend gemacht.
Cons:

Wir wurden erst bei unserer nächtlichen Ankunft informiert, dass unser Zimmer wegen eines Defekts nicht nutzbar sei, obwohl am Mittag noch alles bestätigt wurde. Man brachte uns per Shuttle in ein Ersatzhotel, das jedoch deutlich schlechter war und unseren Erwartungen nicht entsprach. Insgesamt eine sehr enttäuschende Erfahrung.

2026-03-11 via Nuitee
P
Poppy couple gb
10
Pros:

I have to say, the breakfast pho here was a pleasant surprise. The flavor of the broth was rich and comforting, exactly what you want in the morning. The noodles were soft and fresh, and the portion was very satisfying. What impressed me most was that it tasted even better than some of the well-known pho places in the area. That’s not something you expect from a hotel breakfast. It felt authentic and carefully prepared. Alongside the pho, I highly recommend trying the fresh passion fruit juice. It was bright, refreshing, and naturally sweet with a slight tang. It paired perfectly with the warm bowl of soup. I found myself ordering the same combination again the next morning. It’s a simple breakfast but incredibly enjoyable. Sometimes the best travel memories come from small surprises like this. If you’re staying here, don’t miss out on it.

2026-03-11 via Nuitee
P
Philippe solo_traveller fr
10
Pros:

Accueil par le portier déja à l'image de tout le personnel, très chaleureux, Professionnel et aidant quand nécessaire.
Excellente emplacement. Chambre très calme malgré la circulation.
Nous avons également apprécié qu'une personne du personnel nous a demandé ce que l'on pouvait améliorer avant notre départ, donc motivé d'améliorer les prestations.
Nous avons eu une chambre familiale tres comfortable et propre.
Bon choix au petit déjeuner et des œufs et omlettes cuite à perfection 😉
Merci !

Cons:

Peut-être juste des jus de fruits de meilleure qualité comme nous l'avons dit ...mais vraiment petit déjeuner au top.
Dommage que notre chambre n'avais pas de fenêtre, mais c'était noté ...

2026-03-10 via Nuitee
J
Jai extended_group au
10
It made the arrival feel organised and welcoming
Pros:

One thing I really appreciated was the airport pickup service. The entire process was smooth from the moment I landed. The driver was waiting at the arrivals area holding a sign with my name, which made it very easy to find him. Arriving in a new city can sometimes feel a bit overwhelming, especially after a long flight. However, this service made everything incredibly simple. I didn’t have to search for taxis or worry about directions. The driver was friendly and professional throughout the journey. The car was comfortable and the ride into the city was relaxing. It was a great way to start the trip without any unnecessary stress. I could simply sit back and enjoy the journey to the hotel. Little details like this really improve the travel experience.

2026-03-10 via Nuitee
S
Seth extended_group au
10
Pros:

I was very impressed by the speed and reliability of the Wi-Fi at this hotel. During my stay, I had a few urgent work calls to attend, and the connection made everything seamless. Video calls, emails, and online tasks all went smoothly, with no interruptions. It really felt like a lifeline for staying productive while travelling. The fast internet also made it easy to relax and catch up on personal tasks online without frustration. Reliable Wi-Fi is something I always value, and this hotel delivered perfectly. For anyone needing to combine travel and work, this is a huge benefit.

2026-03-10 via Nuitee
R
Rebecca extended_group gb
10
Pros:

An absolute gem for those who want style without the massive price tag. The staff's recommendations for local food were spot on every single time. Our room was peaceful, clean, and very well-equipped.

2026-03-10 via Nuitee
A
Anthony couple us
10
Overall, the support from the staff made planning the trip incredibly easy
Pros:

The staff helped us arrange a trip to Ha Long Bay during our stay, and it turned out to be a great decision. The booking process was straightforward and easy to understand. They patiently walked us through the different tour options available. This made it much easier for us to choose the one that matched our schedule and interests. What I appreciated most was their honesty and professionalism. Everything was clearly explained from the beginning. There were no hidden charges or unexpected extras later on. It felt very transparent and trustworthy. Another positive point was that the staff never tried to push us into booking anything. They simply offered helpful advice and allowed us to make the final decision. That kind of relaxed and honest approach made the experience much more comfortable.

2026-03-09 via Nuitee