Pousada Alfama

Hotels
•
Pestana Hotel & Resorts
9.5 (232 reviews)
Rua de São Tomé 76 , Lisbon , pt

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Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Concierge service
Wheelchair accessible
Emergency cord in bathroom
Fruits
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Review Highlights

Pros:
Great service
Excellent location
Cons:
Heating system issues
Room size variability

Categories

Cleanliness
9.39
Multiple reviews praised the cleanliness and tidiness of the hotel.
Service
9.86
Guests highlighted extremely friendly and helpful staff.
Location
9.9
Multiple reviews mentioned the hotel’s excellent location and views.
Room Quality
8.85
Several reviews noted the rooms were cozy but some were described as small.
Amenities
9.38
General praise for the amenities, including a great breakfast and available services.
Value for Money
9.34
Guests felt they received good value considering the hotel's stellar attributes.
Food and Beverage
9.39
Breakfast was highly appreciated by most guests.
Overall Experience
9.86
Overall guest sentiment was highly positive, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 15:36

Property Description

Luxurious Accommodations
Pousada Alfama in Lisbon offers elegant rooms with modern amenities including flat-screen TVs, air conditioning, and private bathrooms. Some rooms even boast charming terraces for a relaxing stay.

Convenient Services
Enjoy a hassle-free stay with a 24-hour front desk and concierge service at your disposal. Start your day right with a delicious buffet breakfast and stay connected with complimentary WiFi throughout the property. Unwind with a refreshing drink at the hotel's bar.

Prime Location
Situated near popular attractions like Miradouro da Senhora do Monte and St. George's Castle, Pousada Alfama is the perfect choice for exploring Lisbon. With Commerce Square just a stone's throw away, convenience is at your doorstep.

Book your stay at Pousada Alfama for a memorable Lisbon experience!

Important information:

When booking 6 rooms or more, different policies will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 232 reviews
Cleanliness: 9.39
Service: 9.86
Location: 9.9
Room Quality: 8.85
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 9.39
Overall Experience: 9.86
M
Moukou • solo_traveller • fr
9
Pros:

L'hôtel est bien placé, dans le quartier de l'Alfama.
La propreté, la qualité du petit dejeuner qui est copieux avec de bon produits.
Le personnel est disponible et de bon conseil.
Hotel calme et confortable.

Cons:

RAS.

2026-05-08 • via Nuitee
V
Valeria • family_with_children • it
5
2026-05-07 • via Nuitee
M
Mary Ann • solo_traveller • us
10
2026-05-06 • via Nuitee
P
Piotr • couple • pl
10
2026-05-04 • via Nuitee
E
Elvar Steinn • solo_traveller • is
10
2026-05-04 • via Nuitee
C
Catherine • couple • gb
8
Comfortable , stylish hotel in a good location
Pros:

Warm and friendly hotel in a great location.
Small but comfortable rooms.
Appreciated the availability of coffee and fruit/ snacks in the lobby area.

Cons:

Very limited space in the room to store two suitcases and very little hanging shelving space for clothes

2026-05-04 • via Nuitee
H
Helge • couple • no
8
2026-05-03 • via Nuitee
J
Jannicke • couple • no
10
Anbefales, og kommer gjerne tilbake
Pros:

Personlig og hyggelig hotell med alt hva du kan ønske deg

Cons:

Topp hotell, alt var hyggelig og komfortabelt

2026-05-02 • via Nuitee
W
Wayne • couple • ca
10
Best Hotel in Lisbon
Pros:

Fantastic hotel. Exceptional service, location, and comfort. BEST HOTEL in Lisbon.

Cons:

nothing

2026-04-26 • via Nuitee
H
herbert • solo_traveller • de
8
2026-04-26 • via Nuitee
S
Saskia • family_with_children • de
10
Wunderschön! Ein Juwel in der Stadt
Pros:

Fantatisches Personal, wunderschönes Ambiente. Wir haben uns so wohl gefühlt!

2026-04-26 • via Nuitee
C
Claudia • extended_group • de
10
2026-04-24 • via Nuitee
U
Una • couple • ie
10
A lovely hotel, friendly staff and great location
Pros:

This hotel is a little gem, it is located in the old town and was really quiet. The courtyard and reception area are just beautiful, the art work on the wall and the decor was so nice, a lovely place to chill with breakfast or with a drink in the evenings. The staff were so friendly and nice and really helpful with tourist information. The rooms were spotless, the room was tidied and the towels were changed everyday.

2026-04-23 • via Nuitee
D
DeeEllen • family_with_children • us
10
2026-04-19 • via Nuitee
B
Brandie • couple • us
10
Beautiful Gem in Alfama!
Pros:

We had a wonderful stay at Pousada Alfama and would happily return. The location is one of its biggest strengths—nestled in the heart of Alfama, it’s perfect for exploring Lisbon’s historic streets, viewpoints, and nearby attractions on foot. Despite being in such a lively area, the hotel itself feels calm and relaxing.

Service was another highlight. The staff were welcoming, attentive, and always ready to help with recommendations or any requests. It really added a personal touch to the experience. A special shout out to Deni, Lincoln and Simone as they went above and beyond to answer any and all questions and did it with a smile every time.
Breakfast was fresh and satisfying, with a good variety of options to start the day.
Overall, Pousada Alfama offers a great combination of location, comfort, and hospitality. We would definitely recommend it to anyone looking for an authentic stay in Lisbon

Cons:

If we had to point out one small downside, it would be that the surrounding streets can be a bit steep and tricky with luggage—but that’s part of Alfama’s charm. If you don’t want to walk uphill with your luggage get an Uber so you can be dropped off right in front of the hotel. You will not regret it- Believe me.

2026-04-18 • via Nuitee
H
Hans-Thomas • couple • de
9
2026-04-18 • via Nuitee
M
Malcolm • solo_traveller • gb
9
Pros:

Breakfast, great location, Mini bar filled with courtesy water, beer etc. nice touch.

Cons:

Lack of storage in the room.

2026-04-14 • via Nuitee
V
veronique • extended_group • be
9
2026-04-13 • via Nuitee
G
Gertraud • solo_traveller • de
9
2026-04-08 • via Nuitee
C
Claudia • family_with_children • at
10
Würde ich immer wieder buchen!
Pros:

Traumhaftes Hotel - perfekte Lage um Lissabon zu Fuß zu erkunden. Tram Station direkt vor dem Hotel. Schöne Zimmer Ausstattung und sehr freundliches, hilfsbereites Personal!!

2026-04-05 • via Nuitee