Mercure Pangkalan Bun

Hotels
•
Mercure
9 (378 reviews)
Jalan Haji Udan Said Kota Waringin Barat Central Kalimantan , Pangkalan Bun , id

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Sauna
Kid meals
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Luxury accommodations
Friendly and helpful staff
Cons:
Higher prices
Location not ideal for sightseeing

Categories

Cleanliness
9.21
Several reviews highlight the hotel as modern and clean.
Service
9.18
Staff described as very courteous and helpful in multiple reviews.
Location
8.72
Some guests expressed dissatisfaction with the location, but it's acceptable for a short stay.
Room Quality
9.17
Rooms are described as comfortable and spacious, with luxurious features.
Amenities
9.2
Guests enjoyed the good facilities, including a pool and rooftop restaurant.
Value for Money
8.66
Some reviews mention that the hotel was a bit pricey for what they experienced.
Food and Beverage
8.71
While many dishes were praised, some food items were noted as average.
Overall Experience
9.18
Most guests had a very positive view of their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:17

Property Description

Luxurious Amenities and Services

Mercure Pangkalan Bun boasts an outdoor swimming pool, fitness centre, and a lush garden for guests to unwind. Indulge in delectable dishes at the on-site restaurant and enjoy top-notch room service during your stay.

Comfortable and Well-Equipped Rooms

Each room at this 4-star hotel is thoughtfully designed with a wardrobe, air conditioning, safety deposit box, and a flat-screen TV. Relax in style and convenience while taking in stunning city views.

Multilingual Staff and Convenient Location

With a reception team fluent in Arabic, English, French, and Indonesian, guests can expect exceptional service and communication. Situated just 8 km from Iskandar Airport, the hotel also offers a paid airport shuttle for a hassle-free arrival and departure.

Book your stay at Mercure Pangkalan Bun now for a remarkable and unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 378 reviews
Cleanliness: 9.21
Service: 9.18
Location: 8.72
Room Quality: 9.17
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 9.18
E
Eva • couple • th
10
Amazing staff, clean and spacious hotel and great location
Pros:

Everything! Hotel is great and staff is amazing, the breakfast is delicious

Cons:

Everything was great

2026-04-02 • via Nuitee
D
David • family_with_children • es
9
Pros:

Excelente hotel. Con todos los servicios.

Cons:

Insonorizado mejorable. Se oían los rezos desde las mezquitas cercanas en la noche

2026-04-01 • via Nuitee
P
PAUL • family_with_children • us
9
Nice hotel, friendly staff
Pros:

Very nice hotel, friendly staff

Cons:

Nothing

2026-03-29 • via Nuitee
D
Dan • solo_traveller • au
10
2026-03-27 • via Nuitee
N
Novelli • solo_traveller • it
8
2026-03-25 • via Nuitee
N
Novelli • solo_traveller • it
8
2026-03-25 • via Nuitee
I
Immervielunterwegs • solo_traveller • de
9
2026-03-24 • via Nuitee
J
Jennifer • couple • it
9
Pros:

Ottimo Hotel! Staff molto gentile, ristorante eccellente! Ottima posizione e ottimo rapporto qualità prezzo

2026-03-23 • via Nuitee
D
Daniel • solo_traveller • de
9
Pros:

Sehr Sauber und freundlich guter Ausgangspunkt für den Park

2026-03-21 • via Nuitee
L
Lily • couple • gb
9
Great relaxing stay
Pros:

Great breakfast, comfy bed, eco friendly

2026-03-19 • via Nuitee
C
Charlie • couple • gb
6
Nice rooms. Overpriced extras
Pros:

The hotel is lovely and clean. Very tasteful. The beds are comfy and we slept well. The rooms are reasonable.

Cons:

The extras are all incredibly overpriced. You are charged to fill up the water. The laundry is triple what we've become accustomed to in our travels round Indonesia. The food is very overpriced. We were pleased to see they had a vegetarian menu. My partner ordered a poached egg on red daal. I ordered a spinach curry with rice. After a very long wait my partner got an over done egg on a piece of bread with the crust cut off. I got the spinach without rice. When we complained we were told there wasn't any daal and the curry didn't come with rice despite what the menu said. It was actually quite funny. We asked for them to provide us with a bowl of rice and ordered something else. It was very overpriced and I suggested we could get a discount after over an hour wait. They did but it wasn't very much. We spent the rest of our meals in the cafe nearby. One meal there for the both of us cost less than the lime cordial (admittedly very nice) that I ordered at the Mecure.

2026-03-18 • via Nuitee
W
William • family_with_children • ca
8
Just passing through
Pros:

Breakfast, okay. Staff nice. I liked the refillable water jug in our room

Cons:

The pool area was closed for private events at 6 both nights we were there.

2026-03-18 • via Nuitee
F
Francisco • family_with_children • cl
10
Muy buen hotel
Pros:

Muy bien atendido

Cons:

Nada, todo muy bien

2026-03-16 • via Nuitee
G
Gabrielė • family_with_children • lt
10
2026-03-15 • via Nuitee
P
Pablo Javier Bravo Perez • family_with_children • es
7
Pros:

Es un hotel raro porque está en un edificio en el cual tienen como apartamentos para atención abajo te atienden bien. Si necesitas que pedir un taxi tienes que tener dinero en mano porque ellos en la aplicación no tienen metida en la tarjeta y solo pueden llamar a taxis para pagar con casa. Las habitaciones son como mini apartamentos donde tienes cocina. Estaba limpio. Toalla ok pero solo te ponen una. Algo bueno que tiene es que la ducha es europea está separada por un cristal del baño

2026-03-10 • via Nuitee
T
Trethewey • family_with_children • ca
10
Beautifully decorated hotel with friendly staff and comfy rooms
Pros:

New, comfortable, nice facilities

Cons:

Ordering food took a VERY long time (1+ hour after ordering) when we were the only people in the restaurant at the time. We were scared to order dessert thinking it would take another hour. Restaurants seemed understaffed/unattended by pool and downstairs.

Locations so close to the mosque was a challenge with the nighttime call to prayer from 2:30 to 6am. It was loud and would have been so in any room we think. I would suggest that the hotel provide ear plugs to guests during Ramadan as it was a lot louder and longer than we anticipated. Ear plugs would have helped or been a nice gesture to non-Muslim guests.

2026-03-09 • via Nuitee
K
Katarzyna • couple • pl
10
Bardzo wygodny hotel. Duże pokoje, przestronne, mega czyste! Można odpocząć i zrelaksować się.
2026-03-06 • via Nuitee
M
Marius • extended_group • lt
8
2026-03-05 • via Nuitee
G
Grant • family_with_children • gb
9
Short stay
Pros:

Very clean room and helpful staff. Good a/c and hot shower. The decor was immaculate.

Cons:

There was nothing to dislike.

2026-03-01 • via Nuitee
J
Juan Miguel • couple • es
10
El mejor hotel de la zona . ❤️❤️
Pros:

Es el hotel ideal para quedarse después y antes de realizar el tour por la selva para ver a los orangutanes.
Como ya mencioné todos los aspectos del hotel son de 10.
El personal no podría ser mejor así como el diseño , materiales con los que se han realizado los interiores y tamaño de habitación .
Gracias Mercure Pangkalan Bun … sois los mejores .

Cons:

Dos puntos a mejorar :
1. Las cristaleras de las habitaciones son muy delgadas y se oye bastante lo que sucede en la calle .
2. Un hotel de esta categoría debería mejorar el apartado de zumos del desayuno ya que no son naturales .

Sois un 10 de 10. Gracias a todo el equipo ;-)

2026-02-11 • via Nuitee