Mercure Pangkalan Bun

Hotels
•
Mercure
9 (377 reviews)
Jalan Haji Udan Said Kota Waringin Barat Central Kalimantan , Pangkalan Bun , id

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Sauna
Kid meals
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Luxury accommodations
Friendly and helpful staff
Cons:
Higher prices
Location not ideal for sightseeing

Categories

Cleanliness
9.21
Several reviews highlight the hotel as modern and clean.
Service
9.18
Staff described as very courteous and helpful in multiple reviews.
Location
8.72
Some guests expressed dissatisfaction with the location, but it's acceptable for a short stay.
Room Quality
9.17
Rooms are described as comfortable and spacious, with luxurious features.
Amenities
9.2
Guests enjoyed the good facilities, including a pool and rooftop restaurant.
Value for Money
8.66
Some reviews mention that the hotel was a bit pricey for what they experienced.
Food and Beverage
8.71
While many dishes were praised, some food items were noted as average.
Overall Experience
9.18
Most guests had a very positive view of their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:17

Property Description

Luxurious Amenities and Services

Mercure Pangkalan Bun boasts an outdoor swimming pool, fitness centre, and a lush garden for guests to unwind. Indulge in delectable dishes at the on-site restaurant and enjoy top-notch room service during your stay.

Comfortable and Well-Equipped Rooms

Each room at this 4-star hotel is thoughtfully designed with a wardrobe, air conditioning, safety deposit box, and a flat-screen TV. Relax in style and convenience while taking in stunning city views.

Multilingual Staff and Convenient Location

With a reception team fluent in Arabic, English, French, and Indonesian, guests can expect exceptional service and communication. Situated just 8 km from Iskandar Airport, the hotel also offers a paid airport shuttle for a hassle-free arrival and departure.

Book your stay at Mercure Pangkalan Bun now for a remarkable and unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 377 reviews
Cleanliness: 9.21
Service: 9.18
Location: 8.72
Room Quality: 9.17
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 9.18
J
Juan Miguel • couple • es
10
El mejor hotel de la zona . ❤️❤️
Pros:

Es el hotel ideal para quedarse después y antes de realizar el tour por la selva para ver a los orangutanes.
Como ya mencioné todos los aspectos del hotel son de 10.
El personal no podría ser mejor así como el diseño , materiales con los que se han realizado los interiores y tamaño de habitación .
Gracias Mercure Pangkalan Bun … sois los mejores .

Cons:

Dos puntos a mejorar :
1. Las cristaleras de las habitaciones son muy delgadas y se oye bastante lo que sucede en la calle .
2. Un hotel de esta categoría debería mejorar el apartado de zumos del desayuno ya que no son naturales .

Sois un 10 de 10. Gracias a todo el equipo ;-)

2026-02-11 • via Nuitee
A
Artur • couple • pl
10
Luxurious stay in Pangkalan Bun
Pros:

The room is very spacious. It's clean and comfy. Giving luxurious vibes. Everything was good.

Cons:

The area around the hotel is confusing to find your way around when you are walking.

2026-01-21 • via Nuitee
J
Jorge Alejandro • couple • es
10
Descanso de lujo en Pangkalan Bun
Pros:

Si hay algo que destaca es el excelente trato recibido por el personal, al nivel de los mejores hoteles en los que me he hospedado. En el hotel todo está pensado y la atención al detalle es máxima. Todo está impecable y nuevo. Todo es como en las fotos y el desayuno es muy bueno.

2026-01-19 • via Nuitee
I
Inga • extended_group • de
9
2026-01-19 • via Nuitee
A
Andrea • couple • es
9
2026-01-19 • via Nuitee
E
Elisabeth • extended_group • nl
8
Prima verblijf op doorreis naar de riviercruise. Vriendelijk personeel.
2026-01-19 • via Nuitee
I
Ivonne • couple • de
8
2026-01-19 • via Nuitee
D
Dániel • couple • hu
10
2026-01-15 • via Nuitee
N
nia • family_with_children • id
10
2026-01-13 • via Nuitee
M
Maria • family_with_children • fi
9
Tasokas hotelli, jossa oli hyvä levätä viidakko retken jälkeen se
Pros:

Erinomainen sijainti, ihan paikallisen torin ja joenvarren vieressä. Aamiainen oli todella hyvä ja henkilökunta joustavaa ja ystävällistä. Hyvä sänky ja kiva näkymä kaupungin ylle. Toisen kerroksen kattoterassi oli kiva paikka syödä illallista ja kuunnella rukouksia, jotka kaikuivat eri suunnista.

Cons:

Oikeastaan ei ole mitään valittamista.

2026-01-07 • via Nuitee
E
Erik • couple • pt
9
Luxueus verblijf voor goede prijs.
Pros:

Mercure hotel is een mooi en verzorgd 4-sterrenhotel. Alles is in goede staat.
Het ontbijt is uitgebreid genoeg.
Wat ik wel mis is kaas of een beetje Europees beleg.

Cons:

We zijn 2 keer 2 nachten verbleven.
De tweede keer was er een waterlek die pas de volgende dag volledig is hersteld.

2026-01-05 • via Nuitee
G
Greg • family_with_children • au
10
Very comfortable and well priced.
Pros:

The hotel was beautiful and spacious with a good sized pool. We had lunch which was very good but left before breakfast. The staff were helpful but we were unable to check in early unless we paid extra which detracted from the hotel somewhat.

Cons:

Unable to check in early unless paying an extra fee.

2026-01-04 • via Nuitee
M
Mahi • couple • mp
9
An excellent layover and rest stop before our hectic Borneo expedition
Pros:

The hotel was beyond expectation when we entered. Expected a basic place but it seemed like ultra luxury. The food at the rooftop restaurant was some of the best food of our holiday especially the oxtail. The staff was very courteous and helpful

Cons:

The buffet breakfast although was very average and cold even at 730am

2025-12-30 • via Nuitee
A
Ana Isabel • family_with_children • es
8
2025-12-29 • via Nuitee
D
David • couple • es
10
2025-12-24 • via Nuitee
S
Sian • family_with_children • gb
9
Pros:

Great facilities and pool.

Cons:

I found the hotel to be a lttle pricey. If you want a beer or any laundry service, expect to pay over the odds. Tax was even added on to a cup of coffee. Didn't particularly like the location but we only stayed over night so we just stayed in the hotel which was fine.

2025-12-22 • via Nuitee
N
Natalie • couple • au
9
Luxurious hotel
Pros:

The hotel is very grand. The foyer and room looks five star. It was very comfortable. The staff were very helpful. We used a laundromat that is a km away found online and communicated with whats app and google translate. It was approx $3 for the load and they collected and returned it. The breakfast buffet was very tasty and comprehensive. We stayed in this hotel for the night before and the night after our 3 day orangutan tour. I had a massage but they were a bit rough and there was a language barrier. We ate in the restaurant for dinners and a lunch. It was OK but the western food wasn't quite right. The food was OK. The waitress was trying very hard and was friendly. The bedroom was very comfortable and spacious. The bathroom was the best we have seen for awhile. The hotel is 10 minutes away from the airport.

Cons:

It was OK and quite luxurious.

2025-12-18 • via Nuitee
N
Natalie • couple • au
9
Luxury hotel
Pros:

I've already done a review for this hotel as stayed in it three days prior to this stay. Its a good hotel.

Cons:

I've already done a review for this hotel as stayed in it three days prior to this stay. Its a good hotel.

2025-12-18 • via Nuitee
S
Stöbe • couple • ch
9
Perfekte und gehobene Unterkunft vor oder nach dem Tanjung Puting Ausflug.
Pros:

Schönes, modernes Hotel, gutes Frühstück-Buffet mit vielen einheimischen Spezialitäten, super Restaurant mit grosser Auswahl. Nach der 4-tägigen Tanjung Puting Bootsfahrt waren wir froh, schon am Morgen das Zimmer beziehen zu können.

2025-11-24 • via Nuitee
R
Rocio • couple • es
10
Maravilloso
Pros:

El mejor alojamiento que hemos estado de toda Indonesia, la habitación impresionante, la piscina genial, el menú y la comida fantástica. El personal super atento y amable. Si visitas la ciudad para hacer el safari, 100% recomendado.

Cons:

Todo estupendo

2025-11-24 • via Nuitee