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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Express check-in/check-out
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Safety deposit box
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Non-smoking throughout
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Covered parking
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Property Description
Luxurious Accommodation
Experience comfort and style at Townhouse Oak Grand Orienchi, where air-conditioned rooms with TVs await you in Jakarta's Fatmawati district. Relax in the spacious guest rooms featuring cozy seating areas and convenient amenities like fridges.
Exceptional Facilities
Indulge in the convenience of a restaurant, room service, and a 24-hour front desk during your stay. Stay connected with complimentary WiFi throughout the property.
Convenient Location
Explore Jakarta with ease as the property is just 3.4 km from Pondok Indah Mall. Visit nearby attractions such as Pacific Place and Plaza Senayan, both within a short distance. Book your stay now and enjoy a memorable experience at Townhouse Oak Grand Orienchi.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 6 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
Location
Guest Reviews
Nothing
Upon arrival, the hotel refused to check me in because they said they were overbooked (I did not receive any prior notification either from Booking.com or the hotel). The sloppily attired front desk staff (without any uniform or name tags) then demanded for cash or bank transfer to guarantee my 2nd night stay (I booked for 2 nights) even though the Booking app expressly specified that the guest should NOT pay cash. The hotel then kicked me out at close to midnight (I landed at CGK airport around 2100 and arrived at the hotel at 2250). Several days later, I was very surprised when I saw the bank's notification that the hotel still charged my credit card in full since the hotel recorded me as a "No-Show" in their system (very dodgy)!
I then lodged a complaint with Booking.com with all the evidence including my photo at the hotel's front desk. Booking.com reviewed my case and have sent a request to the hotel to process the refund. I have yet to receive the refund.
Booking.com also promised to add this hotel to their complaint tracker and will be forwarded to their Quality Team for review and if this hotel does not pass, there is a possibility that this hotel will be removed from Booking.com's listing.
I have browsed other mainstream travel portals and found similar complaints by many other guests about being denied check-in and/or demands for additional cash payment by the front desk staff (seems to be a pattern here). So, do NOT ever consider this hotel !
I have also lodged a complaint to OYO Indonesia and have received positive feedback.
Nothing
Everything
It was dirty, no window, bathroom not good
Near MRT station, easy to find food and transportation, good AC ( new )
Elevator was broken, bathroom still need some cleaning, the shower need to be change kinda old
Pillows are old and need to change asap
Everything
Almost none
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