Citadines Gatot Subroto Jakarta

Hotels
Citadines
9.1 (599 reviews)
177 Jalan Gatot Subroto , Jakarta , id

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Great breakfast
Convenient location
Cons:
Cleanliness issues reported
High value for some guests

Categories

Cleanliness
8.36
Some reviews mentioned issues with cleanliness, such as a room with a foul smell upon check-in.
Service
9.83
Staff were described as friendly, polite, and accommodating, enhancing the overall experience.
Location
8.87
Conveniently located with easy access to attractions, but some reviews noted distance from malls.
Room Quality
9.32
Spacious and comfortable rooms with great views, although some maintenance issues were reported.
Amenities
9.35
Amenities like the pool, gym, and café received positive feedback for their quality.
Value for Money
8.31
Some guests felt the price was slightly high relative to the value received.
Food and Beverage
9.36
Breakfast was praised, along with the convenience of having a mini mart downstairs.
Overall Experience
9.43
Overall, guests reported a very enjoyable stay with high levels of satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:59

Property Description

Luxurious Accommodation with Balcony

Family-Friendly Amenities
Enjoy a relaxing stay with our family-friendly restaurant and year-round outdoor pool. Our 24-hour front desk is always ready to assist you during your stay.

Fully-Equipped Kitchen and Modern Facilities
Each unit is equipped with a well-fitted kitchen, safety deposit box, flat-screen TV, and free WiFi. Relax in the seating area with a sofa or pamper yourself in the private bathroom with slippers provided.

Book your stay at Citadines Gatot Subroto Jakarta for a comfortable and convenient experience.

Important information:

Breakfast is free of charge for children aged 0–6 years.

Breakfast is for an extra charge for children aged 12 years and above.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

9.1
Based on 599 reviews
Cleanliness: 8.36
Service: 9.83
Location: 8.87
Room Quality: 9.32
Amenities: 9.35
Value for Money: 8.31
Food and Beverage: 9.36
Overall Experience: 9.43
T
Tri solo_traveller gb
10
Amazing aparthotel with many conveniences.
Pros:

Everything was exceptional! The staff were all helpful and friendly. We were allowed to leave luggages before our room was ready and they put our bags in the room before we got there. They even helped my elderly Mum to go to the room by offering wheelchair for ease of access.
The apartment was fantastic. We stayed in 3 bedrooms executive. Breathtaking view of Jakarta skylights in the night from our master bedroom and the balcony! Couldn't get enough of the view. Even both of my daughters were fascinated by it. All facilities inside the apartment was complete. From kitchen stuff, body wash, shampoo, washing machine and dryer! All you need to do was just bring yourself in really. The swimming pool was amazing too. Gorgeous view of the city from the rooftop floor. Breakfast was delish! There was alfamart down nearby the reception, outside the back of the building there were many street vendors too. Would definitely come back there when we are in Jakarta.

Cons:

None.

2026-08-08 via Nuitee
A
ABDULLAH family_with_children sa
7
جميلة
Pros:

الاسرة نظيفة ومريحة وكذذلك الاطلالة جميلة

Cons:

وجود نمل في احد الغرف
رائحة الحمام كانت سيئة

2026-08-07 via Nuitee
J
Jm solo_traveller gb
10
Excellent!
Pros:

Everything was clean and great for the location, we slept-in a lot of the time so that created a delay for the cleaners, sorry! :-) We were sad to leave and wish there was a Citadines in Bali where we are heading next! You were that good we compare everywhere we go to you! :-)

Cons:

Nothing, everything was great!

2026-08-07 via Nuitee
M
Majed extended_group sa
10
2026-08-07 via Nuitee
M
Mk solo_traveller sa
8
Pros:

جميل ونظيف بس ضيقه المساحه
اعجبني اهتمامهم إبنتي نسيت قلاده صغيره وتواصلوا معي وخلوها في صندوق الأمانات

Cons:

لاشي يذكر

2026-08-06 via Nuitee
T
thaker solo_traveller sa
10
2026-08-06 via Nuitee
A
Alhassan family_with_children sa
10
Pros:

كل شيئ

Cons:

لا يوجد

2026-08-06 via Nuitee
A
Abdullah extended_group sa
10
لطيفه ومميزه
Pros:

متكامل ونظيف كل شي متوفر وسريع في تسجيل الدخول والخروج والموظفون قمة في اللطيف اي طلب تطلبه سريعين التجاوب معك تجربة مميزة واكيد راح اكررها

Cons:

المولات تبعد مسافه مو بعيده بس اقل شي 15 دقيقه بس مع زحمة جاكرتا الطريق لها اطول

2026-08-05 via Nuitee
A
Abdullah family_with_children sa
10
2026-08-05 via Nuitee
محمد solo_traveller sa
10
2026-08-04 via Nuitee
N
NASSER HAMZAH family_with_children sa
10
Pros:

فندق جميل ونظيف وجميل للعوائل والعاملون لطفاء

Cons:

طبعا الافطار العربي محدود جدا

2026-08-02 via Nuitee
C
Cherise family_with_children za
9
A fantastic hotel with excellent service, great facilities, and wonderful staff
Pros:

The hotel was modern, spacious, and exceptionally clean, with friendly and helpful staff. The breakfast offered a great variety, the pool was lovely, and we appreciated being able to store our luggage after checkout before our late flight. The children's carnival games on Sunday were a wonderful surprise and made our stay even more memorable.

Cons:

There wasn't anything we didn't enjoy. It would simply be helpful if guests were told at check-in about the convenience shop on the property and where to find the swimming pool.

2026-07-25 via Nuitee
S
saeed family_with_children sa
10
Pros:

I would like to express my sincere appreciation to the entire team at Citadines Gatot Subroto Jakarta for making our stay truly exceptional.

From the moment we arrived until the day we checked out, every member of the staff demonstrated outstanding professionalism, genuine kindness, and a sincere commitment to ensuring our comfort. The warm hospitality, attention to detail, and willingness to assist with every request made us feel genuinely welcomed and valued.

I would especially like to extend my heartfelt thanks to Istiqomah and Zacky. Their exceptional service, positive attitude, and dedication went far beyond our expectations. They were always welcoming, attentive, and eager to help with a smile, making our stay even more memorable. Their kindness and professionalism truly represent the highest standards of hospitality.

The hotel itself is excellent—beautifully maintained, spotlessly clean, comfortable, and located in a convenient area. Every aspect of our experience reflected quality and care.

Thank you to the entire Citadines team for creating such a wonderful experience. I will gladly recommend this hotel to my family, friends, and colleagues, and I look forward to returning on my next visit to Jakarta.

Special thanks once again to Istiqomah and Zacky for their outstanding hospitality. They are a true credit to Citadines.

2026-07-24 via Nuitee
Y
YUKIHIRO couple jp
9
2026-07-23 via Nuitee
E
Eduard family_with_children nl
8
Bring your own towels
Pros:

It is god located and clean.

Cons:

The towels smell like teenspirit.

2026-07-21 via Nuitee
A
Ali family_with_children iq
10
Pros:

Room size, room style, view, available appliances, etc. Also, very friendly staff. Nice gym and swimming pool.

2026-07-21 via Nuitee
A
Ali family_with_children iq
10
Quite, relaxing, and feels like home
Pros:

I really liked the service and hospitality. The place was clean, quiet, and 20 minutes by grab from most locations, which was convenient. The family was happy about the size of the room, the internet, etc. There is a nice little cafe on the ground floor; I usually go to it at nighttime. Also, the gym is good enough.

2026-07-21 via Nuitee
فاطمة couple sa
5
2026-07-20 via Nuitee
E
ESSA solo_traveller sa
10
2026-07-20 via Nuitee
K
Khalid solo_traveller sa
9
2026-07-20 via Nuitee