Palette Signature Hotel

For 2 rooms for 7 people with breakfasts included only 2 breakfast vouchers were given each day except on the last day of 4 when 4 vouchers were given.
Rooms were not cleaned at all during our stay. Some of the towels were really worn out and tatty.

No hot water
No fridges working x 2 in room
2 rooms 2 tvs 1 not working
No remote
Dirty pool couches
No kitchen/food at hotel at all
You pay for what you get but the basics are not there
No interest from staff to fix when asked.
Ask for refund to find better accommodation was told to go through agent it would of taken forever to recover cost.No extra money to rebook different accommodation had to stay not impressed.
Hotel is AI pictured

The pool is cold and communicating with the hotel is next to impossible until you are there.

Booked this accomodation. Turned up only to be told they had overbooked and don’t have a room available. This was at 1,30am. Was then informed they had one room that they don’t currently lease due to leak in the roof. Given the time, we said we would take it. They then tried to charge us more than the initial amount in the original booking. So disappointed. We tried for 45 mins to find another accommodation and finally found something. Appalling to do that to clients who have booked in advance.

Nous avons réservé une chambre pour 3 avec 2 grands lits... nous avons eu une chambre avec un seul lit , remarque faite ont nous propose de changer pour une chambre de 2 petits lits , ce que nous refusons . Nous demandons une 3eme serviettes car la réservation était bien pour 3 , et ont nous refuse de nous la fournir car ce sont des chambre pour 2 personnes ( évidemment ce n'était pas la chambre que nous avions réservée ) et sois disant il n'ont plus de serviettes de bain . Nous demandons également des serviettes pour la piscine ( qui et sympa mais glacée ) . Nouveau refus alors que certain du personnel se baigner a la piscine avec des serviettes de l'hôtel . Unique remerciement au jeune de la relève qui lui nous auras fourni une serviette pour 10mn contre l'avis de ses supérieurs . Je crois que c'est Unique sur BALI car nous avons fait de nombreux logements et nous avons toujours etait plus que ravi . Sinon plutôt bien placé malgré tout

Rooms need a lot of work to do, the ceiling in the bathroom was broken.

It was very run down. Things were falling apart. We stayed here because we liked the cafe out the front but its no longer there. Best breakfast in Bali. Very sad that they don’t have anything there at all. We went across the road. It was very nice.

- We were put in one of the interconnecting rooms and our neighbour was extremely loud every night until 1am, their alarms would go off at 5am, 5:10am, 5:15am maybe to pray. We could hear everything from the room next door, even the sound of them opening a packet of chips.
- Bed sheets had stains
- Towels had multiple rips, dated and not white anymore
- Restaurant, bar was closed our whole stay so the front of the hotel is extremely dark with no lights
- Lock was broken (room 312)
- Safe is not secured, so not sure what the point is
- Staff were very friendly but doesn’t speak much English

I have stayed here a couple of years ago and it was disappointing to see how run down the place has become since. Both the external of the building and inside the rooms need attention. We booked a Pool View room, the room was tiny, sheets had marks on them, fridge didn't work. Bathroom was dirty and shower fixtures partially broken. We were only given 2 bath towels, no hand towels or face washers. The chair in the room was unsafe due to loose legs, the drawer in the desk had cigarette ash, the pool was green. The fridge was barely cold and when asked about it we were told all the fridges in the rooms aren't working. We felt dirty just being in the room so checked out early and stayed elsewhere which was much nicer and cleaner.

Our room was messy, our aircon didn't work. It was extremely hot.

Empty, almost no one in the hotel it almost feels abandoned