Hotel BESTPRICE Santillana

Hotels
8.4 (1115 reviews)
Parque Revolgo, 16 , Santillana del Mar , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Express check-in/check-out
Fax/photocopying
Tour desk
Non-smoking throughout
Private check-in/check-out
Board games/puzzles
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Clean rooms
Excellent breakfast
Cons:
No elevator
Noise issues
Small bathrooms
Communication problems

Categories

Cleanliness
8
Several guests praised the cleanliness, but some concerns about the communication regarding cleaning services.
Service
8.7
Mixed reviews on service efficiency, but overall standards are consistent with hotel ratings.
Location
9
Highly rated for its location, close to historical sites and easily accessible.
Room Quality
8
Some guests found rooms small and noisy, but the comfort level was mentioned positively.
Amenities
8.2
Basic amenities were noted, some lacking but generally satisfactory.
Value for Money
8.3
Perceived as reasonable pricing considering the overall stay, despite some minor issues.
Food and Beverage
8.5
Compliments on breakfast quality and offerings, overall positive feedback.
Overall Experience
8.5
Guests generally had positive experiences despite various concerns shared.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:22

Property Description

Luxurious Accommodation in a Historic Manor House

At Hotel R Santillana, immerse yourself in luxury within a historic manor house featuring a stunning stone façade and charming wooden balconies. Our rooms offer a range of amenities including air conditioning, Smart TVs, and private balconies for a comfortable stay. For added security, we provide an intelligent room lock system.

Delicious Breakfast and Convenient Services

Start your day with an exquisite breakfast showcasing local and continental delicacies. Our reception desk offers tourist information and operates from 9am to 2pm, with a 24-hour auto check-in machine for late arrivals.

Ideal Location for Exploring Cantabria

Located in the heart of Santillana del Mar, Hotel R Santillana is the perfect base for exploring Cantabria's treasures like Cabárceno nature park, Altamira caves, and picturesque beaches. Book your stay now and experience the best of Cantabria at Hotel R Santillana.

Important information:

Guests expecting to arrive after 13:00 are kindly requested to contact the property in advance, using the contact details found on the booking confirmation.

Please note this property does not have elevator access.

Our Hotel is committed to sustainability and the Environment. The air conditioning, hot water and heating work with energy from aerothermal energy. We use the energy of the air to air-condition spaces and produce sanitary hot water.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for € 20 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1115 reviews
Cleanliness: 8
Service: 8.7
Location: 9
Room Quality: 8
Amenities: 8.2
Value for Money: 8.3
Food and Beverage: 8.5
Overall Experience: 8.5
L
Lidia • couple • es
3
Ninguna Paz
Pros:

Se presentaba limpio

Cons:

Estaban de obra y en ningún momento se avisó, no pudimos descansar y la cama era muy incómoda

2026-03-05 • via Nuitee
A
alciros de las nieves • couple • es
1
Esta casa es una ruina.
Pros:

Del hotel nada, la zona es estupenda

Cons:

En primer lugar, reservamos habitación DOBLE DE LUXE, tengan cuidado, ese tipo de habitación para ellos se traduce en un camastro con sábanas agujereadas, un baño diminuto con humedades en los techos y papelera de baño pegada con cinta adhesiva y lo peor es que ellos ya lo sabían!!!
Además, actuaron de mala fe, porque tenían toda la fachada del edificio en obras, ocupada con andamios y no nos advirtieron previamente.
Tengan en cuenta que las paredes son de papel de fumar, si tu vecino se tira un cuesco lo oyes perfectamente y cuando digo perfectamente, me refiero a eso, perfectamente. Olviden hacer el amor con su pareja, de eso no hablemos!!!
En el armario, 3 perchas, somos dos personas y permanecimos 5 días de vacas, asi que tuvimos que pedirlas, primero por menaje y al no atendernos, al día siguiente en recepción... y por fin conseguimos 3 perchas más.
En fin, no repetiremos.

2026-03-04 • via Nuitee
A
Ana Elena • family_with_children • es
6
2026-03-03 • via Nuitee
C
Cristina • family_with_children • es
9
2026-03-03 • via Nuitee
V
villa • family_with_children • es
6
2026-03-02 • via Nuitee
F
Fernanda • family_with_children • es
10
Pros:

Everything. Would love to return and book the same room again.

Cons:

Absolutely nothing. Everything was exceptional.

2026-03-02 • via Nuitee
L
Lluc • extended_group • es
8
Pros:

En general es confortable

Cons:

El baño del 3r piso es muy bajo

2026-03-02 • via Nuitee
M
Martin • family_with_children • es
9
2026-03-01 • via Nuitee
D
David Perez Valcuende • family_with_children • es
10
2026-02-28 • via Nuitee
S
Sophie • family_with_children • nz
5
Pros:

Nicely renovated. Great location in central santillana. Friendly and helpful staff. Nice desk and chair if you need to work remotely.

Cons:

Walls are paper thin and therefore rooms are absolutely not soundproof. We could hear everything— from our neighbours talking, going to the bathroom, having sex, etc. If you are a light sleeper, recommend you book elsewhere or take ear plugs. Not very clean either. The bed had been made up, but the surfaces i.e. desk, bedside tables, floor etc had not been wiped down/mopped. Cigarette butts from past guests left outside in balcony.

2026-02-26 • via Nuitee
M
Marcelo • family_with_children • es
10
2026-02-26 • via Nuitee
N
Nerea • couple • es
10
Céntrico,cómodo y limpio
Pros:

Cómodo y
Limpio

2026-02-23 • via Nuitee
E
Edik • solo_traveller • es
10
Muy agradable y bien situado
Pros:

La comodidad de la cama, la limpieza y la ducha

2026-02-23 • via Nuitee
V
VANESA • family_with_children • es
10
2026-02-23 • via Nuitee
R
Ruben • couple • es
5
La estacia bien
Pros:

Si pero están de obra andamios etc

Cons:

Papelera baño rota los filtros del aire acondicionado súper sucio los tuve que limpiar yo

2026-02-23 • via Nuitee
D
david • couple • es
8
Pros:

Desayuno sencillo pero completo, habitaciones acogedoras y limpias

2026-02-22 • via Nuitee
V
Vírgala • family_with_children • es
7
Pros:

..

2026-02-22 • via Nuitee
B
Bernardo • family_with_children • es
10
Pros:

Calidad/precio.
Habitación y hotel en general

2026-02-14 • via Nuitee
I
Izaskun • family_with_children • es
8
2026-02-14 • via Nuitee
P
Patrick • couple • fr
6
Bon rapport qualité prix sans plus
Pros:

Bien situé

Cons:

Peu d’isolation sonore
Petit déjeuner peu varié

2026-02-14 • via Nuitee