Hotel BESTPRICE Santillana

Hotels
8.4 (1268 reviews)
Parque Revolgo, 16 , Santillana del Mar , es

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Hiking
Express check-in/check-out
Cycling
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Clean rooms
Excellent breakfast
Cons:
No elevator
Noise issues
Small bathrooms
Communication problems

Categories

Cleanliness
8
Several guests praised the cleanliness, but some concerns about the communication regarding cleaning services.
Service
8.7
Mixed reviews on service efficiency, but overall standards are consistent with hotel ratings.
Location
9
Highly rated for its location, close to historical sites and easily accessible.
Room Quality
8
Some guests found rooms small and noisy, but the comfort level was mentioned positively.
Amenities
8.2
Basic amenities were noted, some lacking but generally satisfactory.
Value for Money
8.3
Perceived as reasonable pricing considering the overall stay, despite some minor issues.
Food and Beverage
8.5
Compliments on breakfast quality and offerings, overall positive feedback.
Overall Experience
8.5
Guests generally had positive experiences despite various concerns shared.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:22

Property Description

Luxurious Accommodation in a Historic Manor House

At Hotel R Santillana, immerse yourself in luxury within a historic manor house featuring a stunning stone façade and charming wooden balconies. Our rooms offer a range of amenities including air conditioning, Smart TVs, and private balconies for a comfortable stay. For added security, we provide an intelligent room lock system.

Delicious Breakfast and Convenient Services

Start your day with an exquisite breakfast showcasing local and continental delicacies. Our reception desk offers tourist information and operates from 9am to 2pm, with a 24-hour auto check-in machine for late arrivals.

Ideal Location for Exploring Cantabria

Located in the heart of Santillana del Mar, Hotel R Santillana is the perfect base for exploring Cantabria's treasures like Cabárceno nature park, Altamira caves, and picturesque beaches. Book your stay now and experience the best of Cantabria at Hotel R Santillana.

Important information:

Guests expecting to arrive after 13:00 are kindly requested to contact the property in advance, using the contact details found on the booking confirmation.

Please note this property does not have elevator access.

Our Hotel is committed to sustainability and the Environment. The air conditioning, hot water and heating work with energy from aerothermal energy. We use the energy of the air to air-condition spaces and produce sanitary hot water.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for € 20 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1268 reviews
Cleanliness: 8
Service: 8.7
Location: 9
Room Quality: 8
Amenities: 8.2
Value for Money: 8.3
Food and Beverage: 8.5
Overall Experience: 8.5
A
Ana Belen • couple • es
8
2026-07-17 • via Nuitee
R
Rocio • couple • es
5
El hotel está muy bien ubicado, cerca de todas las atracciones turísticas. En cuanto a la limpieza deja mucho que desear
Pros:

La ubicación

Cons:

Limpieza y el desayuno muy muy simple.

2026-07-17 • via Nuitee
S
Salvador • couple • es
8
2026-07-16 • via Nuitee
L
Laura • extended_group • es
8
2026-07-15 • via Nuitee
R
revilla • solo_traveller • es
10
Pros:

Todo fenomenal

Cons:

Todo era perfecto

2026-07-14 • via Nuitee
C
Célestin • solo_traveller • fr
8
Notre avis c'est tout
Pros:

-L'emplacement était super à deux pas de la vieille ville.
-Il est possible de se garer juste devant.
-la chambre était calme la nuit.
-tout était propre.

2026-07-13 • via Nuitee
M
Miguel Ángel • couple • es
4
2026-07-12 • via Nuitee
L
Luca • solo_traveller • it
4
No no
Pros:

La posizione vicino al centro storico.

Cons:

Pulizia della camera molto bassa: abbiamo trovato la confezione di due preservativi utilizzati nel comodino. Condizionatore che non funzionava granché bene: aveva un insufficienza respiratoria. Contattato il numero della struttura per comunicare la mancanza di igiene della camera. Domani mattina sarò presente in struttura e vediamo. Risultato: non c’era nessuno. Magari sarebbe stato bello scusarsi di persona mettendo la faccia, non dico offrire la colazione che pareva un gesto da gran duca.
La doccia lavava il bagno e poco te. Per andare in bagno o devi tagliarti le gambe o devi camminare gobbo dall’inizio del bagno.

2026-07-12 • via Nuitee
R
Rafael • solo_traveller • es
8
2026-07-12 • via Nuitee
P
PILAR • family_with_children • es
6
Ni mal ni bien, regular.
Pros:

Bien situado. Se podìa aparcar. Lo cogí por precio.
Lo mejor: la atención del personal.
Desayuno normal, mini buffet.

Cons:

Olor a humedad, terrazas sucias, con telarañas (por fuera).
Me parece caro para lo que es, y 3 pisos sin ascensor.

2026-07-12 • via Nuitee
M
Martial • solo_traveller • fr
8
Pros:

Très bel hôtel, chambre à la décoration élégante

Cons:

J'ai mis la note minimale pour le personnel parce que je n'ai pas eu l'occasion de le rencontrer...

2026-07-10 • via Nuitee
E
Elizabeth Mary • couple • es
8
2026-07-10 • via Nuitee
G
Gomez • couple • es
8
2026-07-10 • via Nuitee
C
cristina • solo_traveller • es
10
Pros:

El hotel estaba muy bien, y la chica super agradable, estuvimos muy agusto

2026-07-09 • via Nuitee
J
Juan • solo_traveller • es
8
2026-07-07 • via Nuitee
A
Adrian • solo_traveller • es
8
2026-07-07 • via Nuitee
I
Ines • couple • es
6
Pros:

Estaba limpio

Cons:

Era más pequeño que en las fotos. Se oía mucho ruido de las demás habitaciones y el comedor. Era realmente molesto

2026-07-06 • via Nuitee
M
Marije • couple • nl
7
Pros:

Fijne rustige locatie aan rand van centrum, goed bed. Mooie nieuwe kamers.

Cons:

Zeer krappe douche. We hadden een ontbijt gereserveerd maar dat bleek niet te zijn doorgegeven door de manager, dus er was geen eten.

2026-07-05 • via Nuitee
M
Maria • couple • es
9
Pros:

Ubicación muy cerca del centro, limpio. Cama y almohadas muy cómodas. Se estaba muy bien, tenía encanto. Disponía de aire acondicionado. Las chicas de recepción muy simpáticas.

Cons:

El desayuno me habría gustado que no fuera tan industrial pero está correcto. Las toallas algunas necesitaban ya cambio. Por lo demás estuvimos muy bien!

2026-07-05 • via Nuitee
M
Mercedes • solo_traveller • es
9
Céntrico y muy cómodo
Pros:

Cómodo, muy limpio, moderno, muy cerca del centro caminando. Pudimos aparcar casi en la puerta pero hay varios aparcamientos públicos muy cercanos

Cons:

Sin ascensor. No hay recepción a partir de las 14h

2026-07-05 • via Nuitee