L7 WEST LAKE HANOI by LOTTE HOTELS

Hotels
•
L7 Hotels
8.9 (362 reviews)
683 Lac Long Quan Street, Tay Ho District , Hanoi , VN

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable rooms
Helpful staff
Good breakfast
Cons:
Inflexibility with credit card policy
Limited nearby shopping

Categories

Cleanliness
8.66
Generally clean and well-maintained rooms, though some mentioned concerns about 5-star cleanliness standards.
Service
9.23
Staff were praised for their politeness and assistance, particularly Eric, who received specific commendations.
Location
8.97
Good location, though some found it a bit far from major tourist areas.
Room Quality
9.02
Rooms were described as comfortable, clean, and well-equipped.
Amenities
8.85
Good amenities, including a gym and sauna, though the swimming pool was noted as small.
Value for Money
8.71
Overall perceived good value for the quality of service and amenities, despite some issues with additional costs.
Food and Beverage
8.66
Breakfast was highly rated for variety and taste, but some guests found the options limited.
Overall Experience
9.13
A generally positive experience with a few minor issues but overall satisfaction from guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:50

Property Description

Luxurious 5-Star Experience
Located in Hanoi, L7 WEST LAKE HANOI By LOTTE offers a luxurious 5-star experience with a range of top-notch amenities and services for guests to enjoy.

Amenities Galore
From a shared lounge, terrace, and restaurant to a kids' club, outdoor pool, and fitness center, this hotel has it all. Guests can also relax in the sauna, garden, or children's playground during their stay.

Comfortable and Well-Equipped Rooms
The air-conditioned rooms at the hotel are equipped with everything you need for a comfortable stay, including a flat-screen TV, minibar, and private bathroom. The friendly staff, fluent in English, Korean, and Vietnamese, are available 24/7 to assist you.

Experience luxury and comfort at L7 WEST LAKE HANOI By LOTTE. Book now for an unforgettable stay!

Important information:

The pool closed on every first Monday of the month.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 362 reviews
Cleanliness: 8.66
Service: 9.23
Location: 8.97
Room Quality: 9.02
Amenities: 8.85
Value for Money: 8.71
Food and Beverage: 8.66
Overall Experience: 9.13
T
Thiago • couple • cz
10
2026-09-17 • via Nuitee
A
Ahmad • family_with_children • qa
10
2026-09-15 • via Nuitee
S
Sung Yeul • family_with_children • kr
9
Pros:

만족

2026-09-06 • via Nuitee
D
Denis • solo_traveller • il
10
2026-09-06 • via Nuitee
R
Rachel • family_with_children • il
10
Pros:

Excellent location, clean and had great facilities

2026-09-05 • via Nuitee
D
Duong • couple • vn
9
2026-09-05 • via Nuitee
C
cheng • couple • gb
10
2026-08-31 • via Nuitee
彥婷 • couple • tw
10
2026-08-27 • via Nuitee
L
LIYUN • solo_traveller • cn
10
2026-08-27 • via Nuitee
Y
Yun • solo_traveller • kr
9
Pros:

호텔 위치 부대시설이 저에게는 너무 만족스러웠습니다. 몰과 붙어 있어서 쇼핑도 수월하고 좋았구요. 짐과, 사우나, 수영장, 스파까지 너무 좋았어요 그리고 직원들의 친절이 감사했고, 머무는 내내 행복했습니다.

Cons:

방의 에어컨이 많이 아쉬웠습니다. 온도조절이 잘 되지 않아 리모컨의 온도만큼 내려가지도 않아서 습도가 좀 높았구요 화장실 어매니티와 다른 컨디션 다 좋았는데 수압이 낮아서 저는 좀 불편했습니다. 개선의 필요성은 있을 듯 합니다.

2026-08-27 • via Nuitee
J
Jamilah • family_with_children • qa
10
من اجمل الفنادق الراقيه والشكر الجزيل إلى موظفين الاستقبال
Pros:

كل شي جميل

Cons:

لايوجد

2026-08-26 • via Nuitee
N
NAKWON • solo_traveller • kr
10
2026-08-24 • via Nuitee
K
KOJI • solo_traveller • vn
5
特になし
Pros:

フロントの対応は、アルバイト最低
スタッフの教育からするべき、ホテルが良いので残念

Cons:

フロントスタッフは、いつも遅い
対応も品格もなし

2026-08-22 • via Nuitee
F
Filip • solo_traveller • me
10
No. 1 place to be in Hanoi
Pros:

Second time staying in this hotel. All is absolutely amazing.

Cons:

Nothing, all well.

2026-08-21 • via Nuitee
S
SEHAM • family_with_children • sa
9
مريح
Pros:

الموظفين ممتازين واضح كل شي
الغرف الراحه
فيه العاب اطفال وكذا خدمات
اتصاله بالمول مباشره مليون نجمه ممتاز لاول يوم او اخر يوم قبل الرحله
عند تسجيل الخروج لم يزعجنا الفندق اطلاقا حتى 1 ظهرا
حصلت على غرفتين متصله جدا مريحه

Cons:

الفطور الموظفين لايفهمون الانجليزي الموظفه التي تصنع البيض وضعت لنا لحم مقدد بالبيض للاسف
الفطور صغير مقارنه بعدد الأشخاص الكبير لدرجة الاصناف تنفذ بشكل مرعب

2026-08-20 • via Nuitee
M
MOHAMMAD • couple • sa
7
Pros:

الموقع جيد

Cons:

عدم تعاون الموظفين … والغريب اننا طلبنا تغيير مفرش السرير
ولم نجد تجاوب لمدة يومين
واستغربنا ردهم بانه لايوجد مفارش اضافية

2026-08-17 • via Nuitee
M
Mohammed Abdulaziz • solo_traveller • sa
1
سئ
Pros:

ما سكنوني وانا حاجز عندهم

Cons:

كل شي

2026-08-12 • via Nuitee
S
Sarah • family_with_children • nl
9
Top class hotel
Pros:

Stylish hotel, well maintained with easy access to the mall- amazing views- highly recommended

Cons:

Kids club was very basic

2026-08-12 • via Nuitee
M
Mai • couple • vn
9
2026-08-12 • via Nuitee
H
Hiu Fung • family_with_children • hk
10
2026-08-09 • via Nuitee