Queen Cafe Hotel & Pub

Hotels
9 (807 reviews)
23 Phố Mã Mây, Hàng Buồm, Hoàn Kiễm, Hà Nội Số 23 Mã Mây , Hanoi , VN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Value for Money
Cons:
Room Noise
Hard Mattress
Breakfast Service

Categories

Cleanliness
8.5
Some reviews mention cleanliness as good, but there are concerns about the state of the bathroom in one review.
Service
9.5
Numerous reviews highlight the helpfulness and friendliness of the staff.
Location
9.5
Many reviews praise the hotel's perfect location close to key attractions.
Room Quality
8.5
Guests noted some issues with noise and mattress comfort, though generally satisfied.
Amenities
9
Several amenities are mentioned positively, such as cleanliness and room facilities.
Value for Money
9.5
The value for money is emphasized, with many guests stating it’s worth the price.
Food and Beverage
8
Comments about breakfast service indicate it needs improvement.
Overall Experience
9.5
Most reviews expressed overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:53

Property Description

Central Location
Nestled in the heart of Hanoi, Queen Cafe Hotel & Pub provides easy access to the city's attractions, making it a convenient choice for travelers.

Comfortable Accommodation
Guests can enjoy air-conditioned rooms with cozy interiors, free WiFi, and thoughtful amenities ensuring a relaxing stay.

Dining and Entertainment
Indulge in a variety of dining options including buffet breakfasts, while the terrace and pub offer a perfect setting to unwind after a day of exploring.

To experience the vibrant city of Hanoi from a comfortable and stylish base, book your stay at Queen Cafe Hotel & Pub today.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 807 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9.5
Food and Beverage: 8
Overall Experience: 9.5
J
Jeff • extended_group • ca
8
The people that work there make it great
Pros:

Staff was amazing

2026-09-06 • via Nuitee
C
CHEN JU • extended_group • tw
10
2026-08-21 • via Nuitee
G
Gisela • solo_traveller • es
8
Pros:

Muy céntrico y trato muy bueno.

Cons:

Quizá que no había desayuno pero es un hotel más que correcto para el precio y ubicación. Nosotros estuvimos de paso solo una noche.

2026-08-10 • via Nuitee
B
BILLAL • solo_traveller • au
10
Perfect, will only stay here for future visits
Pros:

Absolutely amazing experience start to finish. I checked in at 1am , someone was waiting for me and opened the door to let me in. The location perfect right in the heart of Old Quarter, but couldn't hear anything from the room. Sheets towels, matress all perfectly clean. All the staff were friendly and kind, amazing food and beer st 2min walk. They held my bag for me after checkout and let me come back in to repack it. 2 free bottles of water a day, mini bar standard water only 10k , large 20k , beer 15k all ice cold.

Cons:

Absolutely perfect. Wouldn't change anything.

2026-08-09 • via Nuitee
N
Natthawat • solo_traveller • th
8
Pros:

Good location, bed was comfy. The owner was kind

Cons:

The room quite old for a bit. The small balcony was so hot I couldn’t sit there.

2026-08-06 • via Nuitee
J
James • couple • au
10
2026-07-25 • via Nuitee
F
Fiebe • solo_traveller • be
10
2026-07-24 • via Nuitee
M
Minh • solo_traveller • vn
8
A convenient and friendly spot for a short stay in the heart of Hanoi
Pros:

I had a pleasant one-night stay at Queen Cafe Hotel & Pub in Hanoi. The location is very convenient, close to many attractions in the Old Quarter, making it easy to explore the city within a short time.
The room was clean, comfortable, and well-equipped for a short stay.
The staff were friendly and helpful

Cons:

The room was quite small and didn’t have a window, which made it feel a bit uncomfortable. It’s fine for a short stay, but not ideal if you’re planning a longer visit.

2026-06-17 • via Nuitee
K
Kristine • solo_traveller • ph
7
A tour to remember.
Pros:

I like the area because it is near on everything, and the staff are all accommodating. Ofcourse the price. Thank you so much.

Cons:

Our door has no lock at first but they manage to put batteries on the lock at the 2nd day. The 4th floor bunk bed room has no lock too. You can hear what's happening outside when your room has a city view.

2026-06-04 • via Nuitee
K
Kayun • solo_traveller • my
2
2026-05-31 • via Nuitee
M
MiltonCN • solo_traveller • br
8
2026-05-25 • via Nuitee
E
Elizabeth • solo_traveller • mx
10
Amazing experience
Pros:

My stay at this hotel was excellent from start to finish. The staff were incredibly attentive and supportive throughout my entire visit, always staying in communication and making sure I had everything I needed.

They were especially helpful with accommodating an early check-in, which made my arrival much more comfortable and stress-free. I really appreciated their flexibility and willingness to assist.

In addition, the hotel offered tour services, which I decided to use, and they turned out to be well-organized and enjoyable. It was very convenient to be able to arrange everything directly through them.

Overall, the service exceeded my expectations. I would definitely recommend this hotel to anyone looking for a smooth, well-supported, and pleasant stay.

Cons:

Nothing

2026-05-24 • via Nuitee
J
Jeanne • family_with_children • za
9
2026-05-21 • via Nuitee
M
Mika • couple • jp
10
ベラさんありがとう
Pros:

寝台列車に乗る前に利用。
寝台列車はベラさんが手配してくれました。
とても親切です。

2026-05-16 • via Nuitee
E
Eric • couple • de
10
Insgesamt ein tolles Hotel mit kleinen Verbesserungsmöglichkeiten – daher gute 4 Sterne.
Pros:

Wir hatten insgesamt einen sehr angenehmen Aufenthalt in diesem Hotel in Hanoi. Der Service war wirklich super und das gesamte Personal sehr freundlich und hilfsbereit. Das Zimmer war sauber, geräumig und trotz fehlendem Balkon konnte man gut Wäsche im Zimmer aufhängen. Besonders bequem war das Bett – wir haben sehr gut geschlafen, auch in einem günstigeren Zimmer ohne Fenster. Der Fernseher war einfach zu bedienen und die Lobby mit den Sofas und Getränken war ein schöner Ort zum Entspannen.

Kleine Mängel gab es allerdings im Badezimmer: Der Duschkopf war etwas locker und ist zwischendurch heruntergefallen. Außerdem war der Abfluss am Waschbecken leicht verstopft, sodass das Wasser nur langsam ablief. Beides war aber nicht besonders schlimm. Positiv hervorzuheben ist auf jeden Fall der sehr gute Wasserdruck in der Dusche.

Cons:

Kleine Mängel gab es allerdings im Badezimmer: Der Duschkopf war etwas locker und ist zwischendurch heruntergefallen. Außerdem war der Abfluss am Waschbecken leicht verstopft, sodass das Wasser nur langsam ablief. Beides war aber nicht besonders schlimm. Positiv hervorzuheben ist auf jeden Fall der sehr gute Wasserdruck in der Dusche.

2026-05-13 • via Nuitee
H
HUSEYIN • solo_traveller • us
9
Pros:

location, polite staff

Cons:

lighting in the room

2026-05-12 • via Nuitee
P
Piotr • solo_traveller • pl
10
Good location
Pros:

Good location
Price
Conviniet beds

2026-05-12 • via Nuitee
K
Kamata • solo_traveller • jp
10
Pros:

ロケーションがとても良かった。
マットレス、枕、快適な睡眠が得られた。
無料ボトル水も補充してくれ、部屋のインスタントコーヒーも美味しく、朝、淹れたコーヒーもいただけておいしくって嬉しかった。
紹介してくれた帰りの空港までのタクシーもGrabと同等か安い位で、空港フィー込みと教えてくれ、安心して乗れた。快適だった。
トリプルだったが、レーズナブルで助かった。
食事、飲む、スパ、何でも徒歩数秒でアクセス可能。

Cons:

シャワールームのカーテンが短く、どう工夫しても床が濡れた。バスマットを駆使した。

2026-05-09 • via Nuitee
A
Abha • couple • in
10
Best
Pros:

Staff were really good, know good English.
And we’re really caring. They even help us with bike renting and cab to airport in really amazing rate.

Cons:

It’s in amazing location, centre of old quater, you can have access to every corner.

2026-05-08 • via Nuitee
C
chiam • couple • my
9
2026-05-06 • via Nuitee