Cat Ba Paradise Hotel - Sky Bar & Massage

Hotels
•
Independent
8.6 (158 reviews)
232 1 Tháng 4, Hai Phong, 05406 , Hai Phong , VN
84-904577888

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Facilities

Free breakfast
Boat tours nearby
Nature reserve
Health or beauty spa nearby
Proposal/romance packages available
Hardwood flooring in public areas
Free WiFi
24-hour front desk
Luggage storage
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Good amenities
Friendly staff
Cons:
Cleanliness issues
Service complaints
Room quality concerns

Categories

Cleanliness
8.14
Several reviews mentioned issues with cleanliness, including cockroaches in the rooms.
Service
9.11
Mixed feelings regarding service quality, yet some staff were helpful, which improves the rating.
Location
9.65
The hotel is praised for its excellent location near the center.
Room Quality
7.1
Multiple complaints about room conditions and amenities, suggesting significant room quality issues.
Amenities
9.13
The amenities such as the sky pool bar received positive mentions.
Value for Money
8.09
Some guests felt the prices were too high given the service and cleanliness issues.
Food and Beverage
8.64
Breakfast was generally appreciated but had room for improvement, particularly in variety.
Overall Experience
8.91
The overall sentiment is generally positive, despite some significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:16

Property Description

Luxurious Amenities
Pamper yourself with onsite massages or take a dip in the outdoor pool. Enjoy complimentary wireless internet access, concierge services, and a common area television. Relish a meal at the restaurant or unwind at the bar/lounge after mingling at the daily reception.

Business and Events
Featuring a business center, dry cleaning, and a 24-hour front desk, this hotel caters to all your needs. With 538 square feet of conference space, it's ideal for events.

Prime Location
Located in Cat Hai, within minutes of stunning beaches like Cat Co Beach and Tung Thu Beach, this Art Deco hotel is a traveler's paradise. Explore nearby attractions such as Cat Ba National Park and Lan Ha Bay.

Book your stay at Cat Ba Paradise Hotel - Sky Bar & Massage for an unforgettable experience!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Airport code: HPO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

8.6
Based on 158 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.65
Room Quality: 7.1
Amenities: 9.13
Value for Money: 8.09
Food and Beverage: 8.64
Overall Experience: 8.91
H
Hạnh Nguyễn • extended_group • vn
10
2026-01-18 • via Nuitee
T
Thierry • couple • ch
10
Perfekte Wahl!
Pros:

Das Hotel war sehr sauber, gut gelegen und rundum perfekt für unseren Aufenthalt. Von der Poolbar kann man den Sonnenuntergang hervorragend beobachten.
Unbedingt hierhin gehen.

2025-11-28 • via Nuitee
T
Thierry • couple • ch
10
Pros:

Perfektes Hotel auf Cat Ba.

Cons:

Habe nichts auszusetzen.

2025-11-28 • via Nuitee
S
Salden • couple • ae
8
Prima verblijf. Mooie locatie.
Pros:

Sky pool bar en de locatie, schoon en goede service.

Cons:

Bijna alles beviel. Ontbijt kon beter.

2025-11-27 • via Nuitee
S
Salden • couple • ae
9
Heerlijk verblijf en daarom komen we over drie dagen weer terug
Pros:

Prijs ligging ten opzichte van het centrum.

Cons:

Eigenlijk beviel alles. Ruim ontbij, maar als we dan toch iets moeten noemen misten we bij het ontbijt de yoghurt.

2025-11-24 • via Nuitee
J
Jiří • couple • cz
7
2025-10-23 • via Nuitee
M
Marcos • family_with_children • de
1
Cons:

Eine große Baustelle vor dem Hotel!
Rückerstattung für den verkürzten Aufenthalt nach 1 Monat immer noch nicht erfolgt!

2025-10-04 • via Nuitee
C
Chang • solo_traveller • us
10
Great
Pros:

Everything was great! The room was very clean, and the breakfast buffet was delicious and had a good variety. All the staff were friendly and welcoming. A special thanks to Dat, who was incredibly helpful and enthusiastic — he provided us with lots of useful information about Cat Ba and made our stay even more enjoyable. We really appreciated his support!

2025-10-02 • via Nuitee
C
Caroline • couple • nl
8
Goede locatie
Pros:

Ligging en goede bedden

Cons:

Beetje saaie inrichting

2025-09-19 • via Nuitee
E
Elise • couple • au
7
Pros:

Paid the higher price for the bay views but were surprised to find all of the construction underway obscuring any view, would have been nice to have been aware of this prior as paying the premium for a view you don’t get isn’t worth it here. Otherwise the hotel is great and gym is cool on the top floor.

Cons:

Construction blocking premium price bag views.

2025-08-27 • via Nuitee
S
Sven • couple • ch
5
Cons:

Die bucht vor dem Hotel wurde aufgeschüttet und darauf befindet sich jetzt eine gigantische Baustelle, auf der rund um die Uhr gearbeitet wird. Nie wieder gehe ich an diesen Ort.

2025-08-25 • via Nuitee
P
Patrick • couple • fr
10
2025-08-21 • via Nuitee
K
Khaldun Ismael • couple • es
10
2025-08-05 • via Nuitee
J
John • partner
6
Pros:

Everything was just okay, despite booking the best room in the hotel. The TV had no channels, the breakfast buffet was very limited and small, the breakfast hours were short, the pool closes early, had to hold down the toilet flusher to get the toilet to flush, very weak shower pressure, more like a trickle, mini-fridge barely works, doesn't keep anything cold. Definitely not a VIP experience for the high price of booking.

2025-08-04 • via Nuitee
K
Khuê • family_with_children • vn
1
Cảm ơn khách sạn đã giúp gd mình có kỳ nghỉ tệ đến vậy
Pros:

Không một điêmt nào thích nổi

Cons:

Thật sự vô cùng tệ, khách sạn này không thể nào đạt tiêu chuẩn 4 sao được. Phòng ốc tệ, nhân viên tệ, service tệ. Phòng thì gián bay lổn nhổn, xuống complaint với lễ tân thậm chí còn ko xin lỗi mà hỏi thế à. Đến khi tôi nói lại thì mới xin lỗi, ks 3 sao service cũng ko tệ thế này. Đêm qua phòng em mình điều hoà không mát, nó gọi xuống lễ tân nhờ giúp thì bảo là " chị cứ bấm mấy nút ơt dưới" tệ vô cùng. Chả hiểu nổi nhân viên ở đây được training như nào??? cảm giác như khách sạn gia đình vậy! Ko bao giờ quay lại cái ksan này, đi du lịch mất tiền mà rước bực vào người

The rooms are awful, the staff are awful, and the service is awful. There were cockroaches crawling all over the room. When I went to complain at the front desk, they didn’t even apologize—instead, they just said, “Oh really?” Only after I pushed back did they offer an apology. Even 3-star hotels don’t have service this bad.
Last night, the air conditioner in my sibling’s room wasn’t working properly. When they called the front desk for help, the response was: “Just press some of the buttons below.” Completely unhelpful and unacceptable.

I honestly have no idea how the staff here are trained—feels more like a family-run guesthouse than a proper hotel.
Never coming back to this place again. Traveling should be enjoyable, not an experience that wastes your money and ruins your mood.

2025-08-02 • via Nuitee
T
Trung • solo_traveller • vn
8
2025-07-31 • via Nuitee
J
Javier • couple • vn
9
2025-07-30 • via Nuitee
D
Duc • family with young children • au
10
Exceptional
2025-07-14 • via Nuitee
O
Omar • young couple • gb
1
Bad
2025-07-10 • via Nuitee
T
Trudi • group • au
4
Our most disappointing stay in Vietnam
Cons:

Booked a room with ocean view but got room with partial view on the 7th floor. But in the end it was a moot point as the whole front beach area was under massive construction and you only see the ocean from the rooftop.
Internet was very poor.
Front of house staff were not friendly and do not acknowledge you as you come and go.
No sound proofing in the hotel rooms. Can hear other guests talking loudly at the lifts or talking on their phones at 11pm in the corridor. Furniture scrapping in other rooms.

2025-06-25 • via Nuitee