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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Car hire
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Dry cleaning
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Lockers
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Public transport tickets
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Hot spring bath
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Airport drop off
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Airport pick up
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Fruits
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Strollers
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Walking tours
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Breakfast takeaway containers
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Key card access
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Bike tours
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Tour/class on local culture
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Cooking class
Review Highlights
Categories
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Property Description
Convenient Location
Situated in the heart of Hanoi, Silk Castle Hotel & Spa is just steps away from Thang Long Water Puppet Theater and other popular attractions like Hoan Kiem Lake and Hanoi Old City Gate.
Comfort and Convenience
Enjoy a comfortable stay in our air-conditioned rooms equipped with modern amenities such as a minibar, flat-screen TV, and private bathroom. Plus, take advantage of services like concierge assistance and 24-hour front desk.
Delicious Dining Options
Start your day with a delicious breakfast offering continental and Asian choices. Don't forget to dine at our on-site restaurant for delectable meals throughout the day.
Experience the best of Hanoi at Silk Castle Hotel & Spa. Book your stay now for an unforgettable getaway.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Khách sạn khá sạch sẽ, vị trí ngay trung tâm phố cổ, đi bộ ra hồ Hoàn Kiếm rất gần nên đi lại và ăn uống khá thuận tiện. Tuy nhiên phòng hơi nhỏ. Do nằm trong khu phố cổ nên cuối tuần xe 4 chỗ không vào/đón tận nơi được, cần lưu ý nếu mang nhiều hành lý.
Phòng hơi nhỏ. Máy sấy tóc lắp gần vòi sen, nước dễ bắn vào ổ điện.
Nhân viên cực kỳ tuyệt vời, thân thiện mến khách. bữa sáng ngon , nhiều lựa chọn, đi lại các điểm thuận lợi
Bạn Dung hỗ trợ khách cực kỳ nhiệt tình
Good Breakfast , Ms Dzung Pepper is too nice and helpful, the room cleaned. Good experience in Hanoi
Bữa sáng ngon miệng, nhân viên hữu ích, vị trí đi lại thuận lợi, bạn Dung thân thiện, dễ thương, hỗ trợ, khách nhiệt tình, phòng ốc sạch sẽ
Phòng ốc sạch sẽ, bữa sáng ngon, bạn Dzung và các nhân viên rất nhịệt tình , hiếu khách
Le personnel et l’emplacement sont les deux seules choses qu’on a apprécié de l’hôtel
On ne s’attendait à rien à cause du petit prix, on a quand même étés déçus: tout d’abord, l’hôtel est beaucoup plus sombre que sur les photos.
Le principal problème auquel nous avons été confrontés a été l’isolation: notre chambre était équipée de simple vitrage, ce qui laissait passer tous les sons, y compris les discussions à voix normale sur le trottoir d’en face. Cela a été un vrai problème tout au long du séjour. Ensuite, les matelas étaient assez inconfortables et sales: on a retrouvé des taches dessus, et sachant que les draps ne tenaient pas en place, on dormait à moitié sur le matelas sale. La climatisation était dichotomique: soit glaciale, soit inexistante. Sachant qu’on avait pas de couvertures (seulement des draps) ça a pu être un problème. Pour ce qui est de la salle de bain, on a eu de l’eau froide les 5 jours qu’on a passé dans la chambre, et l’évacuation d’eau était bouchée, résultant régulièrement en des inondations de la salle de bain. Le petit déjeuner, qui est présenté comme un buffet à volonté sur la page de l’hôtel, est enfaite servi sous forme de portion unique surveillé par le personnel, le rendant assez succinct. Déception donc car ce petit déjeuner était une des raisons pour lesquelles nous avions choisi l’hôtel.
Plus généralement, la chambre était sale, de la poussière et des miettes retrouvées un peu partout nous le rappelaient, et pour finir le wifi était tout simplement inexistant à certains moments.
Il faut quand même citer le positif: le staff était sympathique, et l’emplacement pratique.
Location was the best
There was no window in the room
Included breakfast was fabulous.
All staff were wonderfully helpful.
Spa was great
Location great
Honestly, nothing! We will be back to stay here again!
I like the location of the hotel i give it exceptional as it is nearby mostly to all tourist attractions.
the breakfast very little choices.
Friently and helpful staff.
The room is very small making moving around difficult. The staff should be more knowledgeable to guide tourist for example shopping.
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