Facilities

Free beach shuttle
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Outdoor furniture
Steam room
ATM/banking
Snorkeling nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Cons:
Unexpected deposit requirement

Categories

Cleanliness
9.19
The facilities are clean, providing a pleasant environment.
Service
9.66
All staff greeted with smiles, creating a warm atmosphere.
Location
9.2
Desirable location for visiting Phu Quoc.
Room Quality
9.15
Rooms maintained well and comfortable.
Amenities
9.18
Elevator and other facilities exceeding expectations.
Value for Money
8.64
A bit of confusion with funds due to unexpected deposits.
Food and Beverage
9.19
Breakfast was delicious, contributing positively to the stay.
Overall Experience
9.36
A strong desire to return to this hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:27

Property Description

Luxurious Spa and Dining Options

Indulge in massages, facials, and a culinary experience at our restaurant and coffee shop. Unwind at the bar/lounge and daily complimentary reception.

Convenient Amenities and Services

Benefit from free Wi-Fi, concierge services, and a beach shuttle. With valet parking, business facilities, and attentive staff, we have all you need.

Comfortable Rooms and Prime Location

Relax in air-conditioned rooms with Smart TVs and designer toiletries. Discover nearby attractions like Sunset Town Beach and An Thoi Cable Car Station.

Come experience luxury and convenience at Roma Hotel Phu Quoc. Book now for a memorable stay!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9.2
Based on 22 reviews
Cleanliness: 9.19
Service: 9.66
Location: 9.2
Room Quality: 9.15
Amenities: 9.18
Value for Money: 8.64
Food and Beverage: 9.19
Overall Experience: 9.36
S
SOOMIN
10
최고!!
Pros:

마주치는 모든 직원이 웃는 얼굴로 인사해주어 기분이 좋았습니다. 엘레베이터가 있습니다. 시설도 깨끗하고 조식도 맛있습니다. 다만 고지사항에 없던 보증금을 받아서 사용할 금액만 환전해가신 분들은 조금 당황할수도 있습니다. 그래도 푸꾸옥에 가면 다시 머물고 싶은 숙소입니다

2025-08-18 • via Nuitee
V
Verified traveler
10
十分不錯的體驗！
Pros:

房間設有露台，外面可以看到纜車，晚上可以看煙花，由酒店步行到表演場地，只需2分鐘非常方便。由於這次是蜜月旅行，酒店亦有用心佈置房間，所有工作人員非常友善，唯一美中不足的是沒有提供護髮素。

2025-07-03 • via Nuitee
K
Kristen • partner
10
Pros:

Great place!! Highly recommended

2025-04-13 • via Nuitee
K
Kieu Phuong • partner
10
Pros:

It was a very relaxing setting after a hectic day of sightseeing. The ocean views were a bonus. We could see many of the nearby venues, and were treated to nightly fireworks 🎆.

2025-03-13 • via Nuitee
V
Verified traveler
10
nice and compact
Pros:

very nice and spacious hotel, we picked the balcony room and able to see the fireworks from there. Hotel offer free buggy ride around sunset town area which is nice you can call them to pick you up. But sad that there is no more free cable car ticket .

2025-03-01 • via Nuitee
N
Ning Yi • partner
10
Pros:

1.床很大
2.露台可看煙花
3.有酒店車帶遊覽
4.房間乾淨
5.隔音有點差，聽到lift門聲

2025-02-26 • via Nuitee
A
Atle
10
Må oppleves
Pros:

Fint sted og de var veldig servicevennlig. Ordna alt vi spurte om. Det er nok med en natt for å se den flotte byen og får å oppleve den obligatoriske cabelbane turen. Spisestedene var overpriset

2025-02-02 • via Nuitee
N
Neil
4
Good Hotel needs better organisation
Pros:

Hotel was very clean and comfortable. However when we arrived we were informed the room we booked was not available due to the hotel being full. We specifically booked a balcony so we could see the show at new years eve. We were given a room without a balcony facing away from the show. To add insult to injury we had to change rooms the following day to the original room we booked. The cable car tickets booked by the hotel were not valid so we had to go back to the hotel to get new tickets. To be fair this issue was solved very quickly. The safe malfunctioned with our passports in so maintenence had to come and fix the problem. The hotel provided us with a free taxi to the airport as an apology for the problems we encountered. Overall experience was a bit Fawlty Towers but with better organisation it could be a really good hotel. Staff were very helpful.

2025-01-02 • via Nuitee
N
Nicole
10
Sunset Vibes!
Pros:

Very cute hotel! Definitely matched the vibe of the entire town. Service was great and the room was updated and well cleaned. I only gave 4/5 stars for the pillows. The pillows were very thick and wasn’t very comfortable. Besides that, we had a great time!

2024-11-25 • via Nuitee
W
WEI CHUN • family
10
Pros:

Good service and beautiful place

2024-09-21 • via Nuitee
V
Verified traveler
10
A MUST STAY hotel in phu quoc
Pros:

Very nice hotel with excellent service, will definitely go back and have a stay again in Roma hotel. Thanks to the team for having such a good customer service :)

2024-08-23 • via Nuitee
S
SEONGPYO
10
Pros:

인터넷이 정말 빠르고 객실이 아주 깨끗합니다.

2024-08-05 • via Nuitee
C
Chia Hang • family_with_children
10
Pros:

Convinced

2024-07-28 • via Nuitee
S
Sehoon • family
10
Pros:

처음에는 기대하지 않았는데 신상 호텔이라 깨끗하고 직원들도 매우 친절함. 주변 상가 버기카 서비스부터 혼똔섬 케이블카 무료서비스까지 제공돼 훌륭함. 주변에 볼거리 먹을거리, 즐길거리까지 너무 좋았습니다.

2024-07-28 • via Nuitee
S
Sasaki • partner
10
Pros:

部屋のサービスは毎日提供され、お客様が常に快適に感じるようサポートしています。朝食は多彩で、さまざまな選択肢があります。プロフェッショナルで丁寧なお客様へのサポートが行き届いています。

2024-05-02 • via Nuitee
L
Lewis • partner
10
Pros:

Really good and wonderful experience when we stay here and also the excellent location.
All the staff also friendly and helpful for our requirements. I will strong recommend my friends to stay here when they visit Phu Quoc south area.

2024-05-02 • via Nuitee
N
nghia
10
Excellent hotel in Phú quốc
Pros:

Very comfortable and staff are awesome super friendly and the food excellent

2024-04-13 • via Nuitee
O
Or Siu Shan • partner
8
Pros:

滿意酒店所在之處離日落小鎮很接近！而日落小鎮每晚都有大型表演，值得一看，而酒店有接駁車去沙灘，同去做spa ，酒店有免費䌫車卷，可搭鑬車去water park

2024-03-19 • via Nuitee
S
Stephanie • family
10
Pros:

Tolles Hotel nahe Strand
Freundliches Personal. Nur wenige Minuten zum Strand und überall Restaurants in der Nähe. Das Frühstück war super und es gab genug Auswahl und die Zimmer sind schön. Wir durften einige Stunden früher einchecken und bei der Buchung für die Weiterreise wurde uns auch kompetent geholfen.

2024-02-06 • via Nuitee
S
SIOBHAN
6
Lovely hotel in a very strange resort.
Pros:

I booked this thinking it was an independent hotel but in fact it is part of the huge Sunworld Complex. It is based in an "Italian" themed resort which is like a ghost town. There is Sunset beach near but we were the only people on it apart from a lady guarding the expensive, vacant sunbeds. The hotel offered a ride to Khem Beach where there were some people and many expensive, vacant sunbeds. The room was very lovely and the staff were keen to help at all times. But is was all too surreal and it felt like we were on the Truman Show. Uncomfortable. Thank goodness we found Sao beach on the last day. A real place, with real people.

2024-02-05 • via Nuitee