Hà Giang Hotel Sapa

Hotels
8.7 (69 reviews)
012 Phạm Xuân Huân Phường Sapa , Sa Pa , vn

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Room service
Family rooms
Express check-in/check-out
Tour desk
Car hire
Currency exchange
Chapel/shrine
See all facilities

Review Highlights

Pros:
Welcoming staff
Good location
Affordable pricing
Cons:
Cleanliness issues
Dated room condition

Categories

Cleanliness
8.03
Several reviews mentioned issues with cleanliness, including bugs and odors.
Service
9.5
Numerous reviews highlighted the staff as welcoming and accommodating.
Location
9.54
The location is frequently praised for its proximity to key attractions.
Room Quality
7.49
Some rooms were reported as dated and not consistently clean.
Amenities
8.52
Standard amenities available, but some guests reported issues with hot water.
Value for Money
8.98
Generally considered good value for the price.
Food and Beverage
8.53
Food offerings were adequate, though not primarily mentioned.
Overall Experience
9
Mixed experiences, but many guests enjoyed their stay and appreciated the value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:02

Property Description

Scenic Mountain Views
Experience breathtaking views of the mountains from your own private balcony.

Convenient Amenities
Enjoy free WiFi, room service, and access to a shared kitchen during your stay.

Nearby Attractions
Explore popular sites such as Sa Pa Lake and Sa Pa Stone Church just a short distance away.

Book your stay at Hà Giang Hotel Sapa for an unforgettable mountain retreat.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 69 reviews
Cleanliness: 8.03
Service: 9.5
Location: 9.54
Room Quality: 7.49
Amenities: 8.52
Value for Money: 8.98
Food and Beverage: 8.53
Overall Experience: 9
A
Axelle extended_group fr
1
À FUIR ABSOLUMENT PIRE HOTEL
Pros:

Rien

Cons:

A fuir ABSOLUMENT !!! si vous voulez de véritable avis allez voir les plus mauvaises notes et non celle mises par des faux comptes. Je n’ai jamais vu un hôtel aussi déplorable, avec un personnel autant de mauvaise foi. Arrivé à 23h et nous dit n’avoir plus que une chambre disponible sur 2 réservé. On lui demande alors d’annuler la réservation d’une chambre, il refuse, après discussion de 1h nous trouve une autre chambre à 50m de la. On rentre dans la chambre et la nouveau choc. Une chambre ou le dernier ménage a été fait au moment de l’ouverture je pense. Chewing-gum, crottes de nez au mur, plus de poussière que sur un chantier, sang sur les draps. Sans parler d’une clim qui date des années 1800 et ne pas avoir d’eau chaude. On le rappel il vient voir et nous dit que si on veut pas rester on peut partir mais impossible de trouver un autre logement à 1h du matin…
Bref les photos parlent d’elles mêmes…

2026-03-20 via Nuitee
M
Meulenbroeks family_with_children fr
8
2026-03-19 via Nuitee
V
Veronique family_with_children fr
8
2026-03-17 via Nuitee
S
Santiago family_with_children es
10
Pros:

Mr. Toan y su familia son excelentes. Me recibió excelente, me dió agua y fruta para toda la estadía, y compartimos algunos té. Muy buena ubicación. Cama con manta térmica y ducha con agua super caliente.

2026-02-28 via Nuitee
H
Ha couple vn
10
Phòng ngủ rộng sạch đẹp
Pros:

Gần trung tâm rất nhiều dịch vụ tiện đi lại

2026-02-27 via Nuitee
S
Shannon family_with_children gb
1
AVOID AVOID AVOID
Pros:

Nothing. Got turned away for booking 1x night and not 3x nights.

Cons:

Nothing. Got turned away for booking 1x night and not 3x nights.

2026-02-09 via Nuitee
H
Harrison extended_group au
9
Great Value and lovely staff!
Pros:

Great location, heaters and electric bed warmers are amazing for the. Old nights. Staff were so friendly and helpful with a laundry service and giving us bottles of water everyday!

Cons:

A little bit run down and the shower wasn’t very powerful.

2026-01-10 via Nuitee
G
Garry extended_group au
8
Pros:

The value for money for this hotel is excellent. Having arrived so early after an overnight travel, they were very accommodating in allowing us to check in early in the morning, as well as holding bags for us whilst we went trekking. For what you pay the rooms are warm, and it’s a very convenient location. They even brought us tea and bananas in the morning!

Cons:

The hot water did not last as long as we’d like.

2026-01-10 via Nuitee
O
Owanari Raphael Digbani couple vn
3
2026-01-07 via Nuitee
N
Nesma solo_traveller gb
10
Pros:

I stayed here on New Year’s Eve and had such a memorable experience. The owners were incredibly generous and welcoming, they offered me and my friend plenty of drinks, water, and rice crackers, and we ended up singing, dancing, and staying up late together to celebrate. It truly felt like being welcomed into a home rather than just staying at a hotel.

The location is perfect, just a 3 minute walk to the city center, which made everything really convenient. The room was clean, and comfortable.

Highly recommended if you’re looking for a friendly atmosphere and genuine hospitality.

Cons:

Nothing

2026-01-05 via Nuitee
R
Regyn family_with_children ph
9
Pros:

The staff are very welcoming and kind. We were allowed to check in early and their rooms are quite big than the standard size. We can move freely inside the room with our luggages. Toilet and bath is ok. Location is very near the Sapa Church and key attractions.

Cons:

Sometimes the hot water in the bath does not heat up right away. You need to tell them in advance especially if you are in the 5th floor.

2026-01-01 via Nuitee
M
Myra friends
8
Pros:

Everything is convenient, walkableand owner is very nice, helpful and accomodating.

2025-12-29 via Nuitee
F
Faraz couple gb
7
Pros:

Location and staff

2025-12-28 via Nuitee
S
S solo_traveller us
1
Horrible experience.
Pros:

None except location.

Cons:

I was definitely the victim of the fake room pictures and 8.7 rating (due to the dishonest good reviews) displayed on Booking.com. They can be quite misleading. Our experience was SO disappointing. The room was not clean, the bathroom had an unpleasant odor, and the furniture looked quite old and dusty. Within an hour of checking in, a bug was crawling in the linen (see attached pictures), which was disgusting! At that point, we just couldn’t stand to stay in that room anymore!! For those looking for honest reviews, it might be better to check Google rather than rely solely on Booking. I strongly recommend that Booking consider removing this hotel from its listings unless substantial improvements are verified, to help future travelers.

2025-12-27 via Nuitee
L
Leung Fung solo_traveller hk
9
2025-12-27 via Nuitee
M
Myra friends
8
Pros:

Staff’s are very nice accomodating, friendly, kind when we arrived early in the morning. The place is cheap, walkable, safe, convenient and easy to go on shopping.

2025-12-27 via Nuitee
E
Emma extended_group se
6
Bra boende för priset men hade inte återvänt
Pros:

Trevlig personal, bra priser

Cons:

Inte så välstädat, hårda sängar

2025-12-16 via Nuitee
H
Hussein couple vn
10
Was the best so far by a mile, so would absolutely recommend it
Pros:

The owners were terrific and even stitched a split seem in my glove, without request. Refused even a token payment.
The room was perfect.
The bed and pillows were exceptionally comfortable and by for the most comfortable lut of the dozens of hotels we gave stayed in. Better than 4 star hotels, who like the rest have beds with mattresses that are no more comfortable than sleeping on wood with a sheet on top. The pillows puffed up solid

Cons:

Nothing

2025-12-15 via Nuitee
K
Kimberly Anne extended_group vn
10
Pros:

staffs are very kind

2025-12-14 via Nuitee
M
mike extended_group it
8
Rapporto prezzo/servizio eccellente
Pros:

Staff gentilissimo e disponibilissimo a soddisfare ogni richiesta. Camera matrimoniale spaziosa con bagno e balcone.
Non era prevista la colazione ma lo staff ha sempre abbondano nel farci trovare acqua e frutta in camera senza che la chiedessero.
Rapporto qualità prezzo eccellente *abbiamo speso pochissimo).

Cons:

La pulizia degli ambienti era tutt'altro che accurata.

2025-12-03 via Nuitee