Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter

Hotels
8.9 (1706 reviews)
19 Phố Hàng Mành , Hanoi , VN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Breakfast experience

Categories

Cleanliness
8.05
Some mentioned issues with cleanliness, including cockroaches and shower cleaning.
Service
9.72
Overall sentiment indicated that the staff were friendly and extremely helpful.
Location
9.56
Many reviews praised the great location of the hotel.
Room Quality
8.5
Mixed feedback; while some rooms were described as comfortable, others had issues like no windows.
Amenities
8.53
Basic amenities were available, but some uncomfortable experiences reported.
Value for Money
8.99
Some reviews noted that the hotel provided good value for the price.
Food and Beverage
8.34
Breakfast location and experience received mixed reviews, with some positive and some concerns.
Overall Experience
9.51
General sentiment was very positive, highlighted by excellent service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:03

Property Description

Central Location
Silk Hanoi Moment Hotel & Spa is conveniently located in the heart of Hanoi, just a short distance from popular attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake.

Modern Amenities
Guests can enjoy a comfortable stay in air-conditioned rooms equipped with a range of amenities including a coffee machine, flat-screen TV, and private bathroom. Some rooms even feature balconies with city views.

Concierge Services
With a 24-hour front desk, airport transfers, and a shared lounge, guests at Silk Hanoi Moment Hotel & Spa can expect top-notch service throughout their stay.

Don't miss out on the chance to experience luxury and convenience at Silk Hanoi Moment Hotel & Spa!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8.9
Based on 1706 reviews
Cleanliness: 8.05
Service: 9.72
Location: 9.56
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.99
Food and Beverage: 8.34
Overall Experience: 9.51
C
Clouds • couple • vn
7
Cũng ok
Pros:

Tiện ra trung tâm và các điểm phố cổ, gần nhà thờ lớn và bờ hồ

Cons:

Mất nước, ko kịp tắm đi làm, ăn phải đi sang chỗ khác cách khách sạn một đoạn ko thuận tiện, cầu thang bé sách valy đi chật ko có lối đi vướng ,

2026-09-13 • via Nuitee
M
Mohit • solo_traveller • in
10
Pros:

The room is great the staff are helpful : May, Jun, Sun . I had a wonderful staying here and good location

2026-09-13 • via Nuitee
K
Karryl Rose • extended_group • ph
8
2026-09-08 • via Nuitee
I
Irina • couple • es
6
Bien
Pros:

La ubicación es buena, muy centrico. Habitación amplia. Para pasar un noche o dos está bien.

Cons:

En las fotos parece muy limpio, pero estaba sucio y descuidado en general. El ascensor no va a todas las plantas.

2026-08-31 • via Nuitee
R
Radney • extended_group • gb
9
We had a nice stay.
Pros:

Location. very close to everything

Cons:

Lift

2026-08-21 • via Nuitee
S
Serge • solo_traveller • fr
9
2026-08-16 • via Nuitee
R
Raphael • solo_traveller • at
10
2026-08-15 • via Nuitee
M
miguel angel • solo_traveller • es
7
2026-08-08 • via Nuitee
A
Abhijit • solo_traveller • in
10
2026-08-03 • via Nuitee
N
Ni Wayan Ari • couple • id
7
2026-08-03 • via Nuitee
T
Thanh Tân • solo_traveller • vn
9
Ổn
Pros:

Nhân viên thân thiện. Vị trí tốt. Sạch sẽ.

Cons:

Không

2026-07-20 • via Nuitee
T
Thomas • couple • dk
7
Affordable , convenient and good location and wonderful staff.
Pros:

Great staff, very helpful. Central location. I forgot some luggage that was delivered to me in the airport by a Grab. Excellent service from the staff ❤️ so I didn’t lose my luggage and still was able to catch my flight. Comfy bed, clean room. Breakfast was so-so, and in another hotel, but basically it was okay.

Cons:

Rather worn facilities. Only partially lift to the room, but staff brought up the luggage so no big deal.
Shower with 15 L water heater had to be turned on manually. But it’s Old Quarter, has it’s charm. Coffee at breakfast was probably the weakest part of the breakfast, very weak, even to European standards.

2026-07-19 • via Nuitee
J
Junne • solo_traveller • gb
10
Pros:

Nice hotel with friendly staff, delicious breakfast, clean room, great location

2026-07-17 • via Nuitee
F
Fatima • extended_group • sa
1
never coming back
Pros:

only good location

Cons:

* The furniture is old and needs renovation.
* The bathroom has a persistent unpleasant smell, even when it hasn’t been used.
* The stairs are extremely narrow, making it difficult to move around.
* The elevator is very small and only starts from the first floor, which is inconvenient if you have luggage.
* The wardrobe was not properly cleaned. It still contained personal belongings from previous guests, including deodorant and other items.
* The street outside is very noisy throughout the day and even late at night, making it hard to rest.
* Breakfast is not served inside the hotel. Guests have to leave the building and walk to another location.
* The hotel’s main entrance is locked after 12:00 AM. If you return late, you have to knock on the door and wake up the receptionist to get inside.

2026-07-16 • via Nuitee
G
González • couple • es
8
2026-07-14 • via Nuitee
A
Albert • solo_traveller • es
6
Pros:

Está en una zona muy céntrica, lo q ello conlleva, ruido, coches y motos. Eso si, cerca de todo

Cons:

La ducha, que haya alguna separación ya que al ducharse se moja todo y no es cómodo para una familia de 4

2026-07-13 • via Nuitee
J
Jayne • extended_group • gb
8
Pros:

Excellent location and friendly staff.

2026-07-02 • via Nuitee
D
David • solo_traveller • au
10
2026-06-29 • via Nuitee
T
Trần Thị Thu • solo_traveller • vn
8
2026-06-29 • via Nuitee
舒詠 • extended_group • tw
9
若有機會再到此地旅遊，會想再選擇此地入住
Pros:

早餐好吃，服務人員很親切

2026-06-28 • via Nuitee