JstLikeHome - Serenity Suites & Guesthouse

Hotels
7 (490 reviews)
187 Granville Street , Ottawa , ca

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Facilities

Offsite parking discounted rates available
Air conditioning
Pets allowed
Luggage storage
Non-smoking throughout
Invoice provided
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
See all facilities

Review Highlights

Pros:
Cozy and comfortable rooms
Good location
Cons:
Cleanliness issues
Mixed service quality

Categories

Cleanliness
5.33
Several reviews noted issues with cleanliness, particularly in shared spaces.
Service
6.8
Service received mixed reviews, with significant dissatisfaction regarding responsiveness.
Location
8.34
Location was generally positively received, with a good neighborhood reported.
Room Quality
7.29
Rooms were described as cozy and comfortable, but noise issues were reported.
Amenities
6.32
Limited amenities were mentioned, particularly in shared accommodations.
Value for Money
7.28
Perceptions of value varied; some felt it was fair for the price.
Food and Beverage
7.33
No specific feedback but assumed standard as no food services were mentioned.
Overall Experience
7.3
The overall experience was mixed, influenced by both positive and negative comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:11

Property Description

Luxurious Suites with Prime Location
Located just a short distance from Rideau Hall, 24 Sussex Drive, and Ottawa Train Station, JstLikeHome - Serenity Suites offers a serene stay in Ottawa. Each unit is thoughtfully designed with a desk, private bathroom, and free WiFi. Relax in comfort with bed linen and towels provided in every suite.

Convenient Amenities for a Relaxing Stay
Enjoy the convenience of private parking at this sustainable property, ensuring a hassle-free experience. With Ottawa Convention Centre and Parliament Hill nearby, exploring the city is easy. Unwind after a day of sightseeing at Rideau Locks or Peace Tower, both just a short drive away.

Book Your Stay Today
Experience tranquility and comfort at JstLikeHome - Serenity Suites. Book now for a memorable stay in Ottawa.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7
Based on 490 reviews
Cleanliness: 5.33
Service: 6.8
Location: 8.34
Room Quality: 7.29
Amenities: 6.32
Value for Money: 7.28
Food and Beverage: 7.33
Overall Experience: 7.3
S
Sally • family_with_children • ca
10
2026-04-02 • via Nuitee
F
Félicie • solo_traveller • fr
1
Spot unavailable and the owner refuses to make a refund
Cons:

Owner very unavailable, no parking spot available, room dirty and very noisy, bathroom dirty and the door of the unit doesn't even lock anymore.
I couldn't stay at the location because there was no parking spot available and parking is not allowed in the street during winter so I asked for a refund that I didn't get

2026-04-01 • via Nuitee
K
Kaydon • couple • ca
1
2026-03-29 • via Nuitee
H
Hafid • couple • ca
10
EXCELLENT
Pros:

SPACIEUX BIEN EQUIPÉ

Cons:

DRIVEWAY NOT CLEARED TO MUCH SNOW

2026-03-26 • via Nuitee
S
Shalom • solo_traveller • ca
9
2026-03-26 • via Nuitee
S
Sabrina • couple • ca
1
Poor service
Pros:

Prior to booking this unit it did not show it was a shared accommodation. After booking I was told it was shared. I tried to cancel immediately and the host refused to give me my money.

Cons:

It said it was 77.00$ total but in small hidden fee it says 84$ and 50$ extra. I paid 161.00 dollars and I never even stayed at the unit.

2026-03-23 • via Nuitee
S
Savy • family_with_children • ca
8
Pros:

Really nice apartment. All amenities around you and short distance to city center. Elissa was very helpful with any issue we had, and responds very quickly to any questions, only thing was parking is tricky.

Cons:

Only one night was a little loud, there isnt much not to like ! Very homey feeling.

2026-03-23 • via Nuitee
C
Cherifi • family_with_children • ca
1
2026-03-22 • via Nuitee
F
Francine • family_with_children • ca
1
Très mauvaise expérience
Pros:

Je n’ai rien aimé trop de désordre et saleté

Cons:

La saleté il y’a des inconnus qui dormaient dans le salon
Les marmites etaient sales et les assiettes sales de partout

2026-03-17 • via Nuitee
A
Ange Patrick • extended_group • ga
10
2026-03-17 • via Nuitee
J
Jacqueline • couple • ca
8
2026-03-16 • via Nuitee
M
Marcel • couple • ca
10
2026-03-12 • via Nuitee
A
Annu • family_with_children • ca
7
2026-03-08 • via Nuitee
T
TCHOULA • family_with_children • cm
1
Horrible. Pire de toute ma vie
Pros:

Rien

Cons:

Telement horrible le service.
L’équipement
Comment est possible qu’une personne donne aussi peu d’amour à sa propriété.
Les sommiers du lit sont brisé. On tombe dans son sommeil. Matela de très mauvaise qualité
Pas de rangement vêtement
On partage un appartement avec des étranger. Les toilettes les salles de vies sans aviser les clients.
Aucune disposition pour assurer le stationnement du client.

2026-03-04 • via Nuitee
M
Mohomed • extended_group • lk
2
Good property but we had a scary night, unfortunately
Pros:

it was easy to locate the place and nearby good eateries

Cons:

we had terrible experience with the host and compromised our safety , just in the midnight two men have opened the door and unloaded all their stuffs while we are fast asleep , wakes me up and asking to vacate.

we were stunned to hear and after checking with the host they have given our address and passkey to them instead of some other property managed by them, which is totally unacceptable. the host was just justifying their action despite how scared we were about the situation

2026-03-03 • via Nuitee
N
Nihal • solo_traveller • ca
1
I couldn't stay not for a little bit there.
Pros:

nothing

Cons:

I had to leave right away. They didn't clean the sheets, there are insects & spider webs everywhere and they confirmed my booking refused to refund me and ignored all my texts and calls.
They have mold and hair in the bathroom, & they are liers about SUIT because they are rooms in a shared apartment and one shared bathroom.
FU MF
pictures attached

2026-03-02 • via Nuitee
S
sebastien • couple • ca
1
Bad
Pros:

Nothing

Cons:

Room was 30+ degrees and could not change it.

No toilet paper in the bathroom

Could not park in parking space because there was too much snow.

Person in charge barely answers messages

2026-03-02 • via Nuitee
G
Gleb • family_with_children • ca
8
2026-02-26 • via Nuitee
A
anusha • solo_traveller • ca
7
2026-02-25 • via Nuitee
L
Loretta • family_with_children • ca
8
2026-02-22 • via Nuitee