The Arlo, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.6 (1459 reviews)
88 Albert St , Ottawa , ca

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Central location
Well-equipped accommodations
Friendly staff
Cons:
Cleanliness issues
Booking confusion
Street noise

Categories

Cleanliness
7.1
Several reviews mentioned dirtiness and unclean conditions.
Service
9.6
Generally positive mentions of helpful staff, but issues with reservations noted.
Location
9.6
Many reviews highlight the central and convenient location.
Room Quality
7.6
Some rooms mentioned as well-equipped, but issues with cleanliness affected perception.
Amenities
9.1
Well-equipped kitchen and additional amenities praised, despite some logistical complaints.
Value for Money
7.6
Concerns regarding pricing due to booking issues and cleanliness impacting value perception.
Food and Beverage
9.1
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
9.1
Mostly positive feedback outweighing significant reservation issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-02 04:37

Property Description

Modern Aparthotel in the Heart of Ottawa

Convenient Amenities: Sonder Arlo offers free WiFi and fully equipped kitchens in every unit, making it a perfect choice for both short and long stays.

Central Location: Situated just steps away from popular attractions like Rideau Locks and Peace Tower, Sonder Arlo provides easy access to key landmarks and museums in Ottawa.

Nearby Attractions: Explore Parliament Hill, Supreme Court of Canada, and Ottawa Convention Centre, all within walking distance from the aparthotel.

To experience comfort and convenience in the heart of Ottawa, book your stay at Sonder Arlo today.

Important information:

Please note: you may hear construction noise from renovations nearby.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 1459 reviews
Cleanliness: 7.1
Service: 9.6
Location: 9.6
Room Quality: 7.6
Amenities: 9.1
Value for Money: 7.6
Food and Beverage: 9.1
Overall Experience: 9.1
L
Linda • couple • gb
7
2026-06-06 • via Nuitee
M
Marie-josee • solo_traveller • ca
10
Pros:

Tout était parfait même tout ce fesais a pieds
Merci

2026-06-03 • via Nuitee
R
Raul • extended_group • ca
9
2026-06-03 • via Nuitee
R
Robertson • solo_traveller • ca
8
Pros:

roomy, comfortable,breakfast Included hit the spot

2026-06-03 • via Nuitee
D
Deborah • couple • ca
9
2026-06-02 • via Nuitee
K
Keko • extended_group • es
9
2026-06-01 • via Nuitee
A
Arjen • solo_traveller • nl
7
Pros:

Ligging en de prijs

Cons:

Ontbijt was erg triest. Kan eigenlijk niet. Zeer ongezond.

2026-06-01 • via Nuitee
S
Salim • family_with_children • ca
10
Pros:

Excellent

2026-05-31 • via Nuitee
S
Swedean • couple • ca
7
2026-05-31 • via Nuitee
J
Jonathan • extended_group • ca
9
Pros:

Breakfast was average...no cereal option

2026-05-30 • via Nuitee
D
Diogo • solo_traveller • br
10
2026-05-30 • via Nuitee
G
Geoff • extended_group • ca
7
Pros:

Overall, I found the hotel to be good. The staff were very friendly, and the location is excellent. The fitness centre was disappointing (not well equipped), but the room was comfortable and overall experience was good.

Cons:

The gym isn't well equipped. Not great cardio machines, and only one of each - and no mats for doing floor/body weight exercises

2026-05-29 • via Nuitee
G
Giorgio Andrea • family_with_children • it
9
2026-05-29 • via Nuitee
M
Marie • solo_traveller • de
10
2026-05-29 • via Nuitee
F
Felipe • solo_traveller • cl
8
Cómoda para una estadia sencilla de trabajo o vacaciones
Pros:

El personal fue muy amable y me respondió las preguntas. La pieza espaciosa, muy limpia y con todo lo necesario para estar cómoda. Tenía una cocina sencilla como para uno prepararse sus cosas

Cons:

El desayuno era demasiado sencillo para el precio del lugar. Tuve que hacer el check out muy temprano en la mañana y no había nadie en la recepción como para entregarle las llaves y asegurarme de estar haciendo todo bien

2026-05-28 • via Nuitee
N
Namrata • extended_group • gb
8
Perfect
Pros:

Great location. Very clean room. Breakfast was good. I was pleasantly surprised that the offer non dairy milk and gluten-free bread.

2026-05-28 • via Nuitee
S
Susan • solo_traveller • ca
8
Lovely staff and very clean.
Pros:

breakfast needs eggs

Cons:

Minimal service available. Had to take my bags to the lock up. I expected room service. etc.

2026-05-28 • via Nuitee
M
Michelle • couple • ca
9
2026-05-28 • via Nuitee
V
Vanesa • solo_traveller • es
9
2026-05-28 • via Nuitee
G
Gabriel • family_with_children • ar
8
2026-05-27 • via Nuitee