Sonder Arlo

Hotels
8.6 (1253 reviews)
88 Albert Street , Ottawa , ca

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Central location
Well-equipped accommodations
Friendly staff
Cons:
Cleanliness issues
Booking confusion
Street noise

Categories

Cleanliness
7.1
Several reviews mentioned dirtiness and unclean conditions.
Service
9.6
Generally positive mentions of helpful staff, but issues with reservations noted.
Location
9.6
Many reviews highlight the central and convenient location.
Room Quality
7.6
Some rooms mentioned as well-equipped, but issues with cleanliness affected perception.
Amenities
9.1
Well-equipped kitchen and additional amenities praised, despite some logistical complaints.
Value for Money
7.6
Concerns regarding pricing due to booking issues and cleanliness impacting value perception.
Food and Beverage
9.1
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
9.1
Mostly positive feedback outweighing significant reservation issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-02 04:37

Property Description

Modern Aparthotel in the Heart of Ottawa

Convenient Amenities: Sonder Arlo offers free WiFi and fully equipped kitchens in every unit, making it a perfect choice for both short and long stays.

Central Location: Situated just steps away from popular attractions like Rideau Locks and Peace Tower, Sonder Arlo provides easy access to key landmarks and museums in Ottawa.

Nearby Attractions: Explore Parliament Hill, Supreme Court of Canada, and Ottawa Convention Centre, all within walking distance from the aparthotel.

To experience comfort and convenience in the heart of Ottawa, book your stay at Sonder Arlo today.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
Please inform Sonder Arlo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
A damage deposit of CAD 400 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
After confirmation, Sonder will reach out to guests through a secure link to gather some information regarding their stay. Sonder may require the guest to provide a photo of their government issued photo ID. Guests will receive check in details from property management three days prior to arrival.Parties, excessive noise, and smoking are not allowed. Please note the layout, furniture, and decor of your space may vary from these photos. There is no cable. Sonder offers all guests the ability to book housekeeping services on demand for a nominal fee. This ensures you can enjoy an uninterrupted and environmentally sustainable stay. Housekeeping services must be scheduled via the Sonder app, 24 hours in advance.

Please note that construction work is going on nearby and some rooms may be affected by noise.

Check-in and check-out hours:
Airport code: YOW

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 1253 reviews
Cleanliness: 7.1
Service: 9.6
Location: 9.6
Room Quality: 7.6
Amenities: 9.1
Value for Money: 7.6
Food and Beverage: 9.1
Overall Experience: 9.1
Z
Zhiqing • couple • ca
10
2026-03-21 • via Nuitee
C
Cathleen • couple • ca
10
2026-03-20 • via Nuitee
J
Jaimee • couple • us
6
Would request a room away from the street next time.
Pros:

Bed was comfortable. Appreciated the seating area

Cons:

Tub was cracked and had a weird stain we had to scrub off. Was very loud…no sound proofing it felt like and the street was very loud very early

2026-03-20 • via Nuitee
C
Cathleen • solo_traveller • ca
10
The staff were friendly, helpful and available for questions. They strived to make our stay comfortable.
Pros:

The property was centrally located, modern and clean. Everything was as described.

2026-03-20 • via Nuitee
R
Rossana • couple • ca
7
With better management, it could be a great hotel
Pros:

Our room was okay and the position is really central

Cons:

It seems no one is in charge. The general manager was trying to give people some very poor breakfast. After the first morning, we never went to breakfast again, even though it was free. The employees and cleaners are hanging around in flock, mostly doing nothing. Everything is so weird...

2026-03-20 • via Nuitee
A
Atsuyo • extended_group • ca
7
Pros:

The signature King size room was spacious and clean.

Cons:

The sound from the heaters and the cracking noise that ceiling and wall made through the night was not appreciated.

2026-03-20 • via Nuitee
C
Côté • family_with_children • ca
9
2026-03-19 • via Nuitee
E
Emma • solo_traveller • gb
10
Great access to central Ottawa from comfortable hotel
Pros:

Convenient spacious helpful friendly staff

Cons:

N/a

2026-03-18 • via Nuitee
S
Selin • couple • ca
8
I like how the staff was friendly. The room was super clean. Bed was comfy. It’s quite convenient for longer stays. Beca
Pros:

Sparkly clean. Location is convenient.

Cons:

Breakfast was included. But it was only muffins, pastry, yogurt and fruits.

2026-03-17 • via Nuitee
S
Selin • couple • ca
8
2026-03-17 • via Nuitee
F
Fanta • solo_traveller • ca
10
Je me suis sentie vraiment en vacances .
Pros:

L’établissement sentait tellement bon et le personnel était si accueillant et ils sont bilingues. Nous reviendrons certainement .

2026-03-16 • via Nuitee
S
Serge • couple • ca
10
tres comfortable et tranquille
Pros:

chambre tres comfortable et bien situé, tranquille.

Cons:

le petit déjeuner, peu de choix et rien de chaud est servi

2026-03-16 • via Nuitee
A
Andrew • couple • ca
9
Pros:

The room have appliances stove,fridge and dishwasher. Easy for travelers that have kids you can get groceries and cook in your room. Very convenient

2026-03-15 • via Nuitee
T
Taylor • couple • ca
10
Very good overall.
Pros:

Location was perfect!!

Cons:

No ice machine & ran out of water

2026-03-15 • via Nuitee
A
Audrey • couple • ca
9
Petit déjeuner à améliorer
Pros:

Confort du lit, le balcon et la vue

Cons:

Le petit déjeuner inclus. Très très basique, que des choix sucrés, les clémentines n'étaient pas très belles et les bananes pas mûres. Il serait intéressant d'avoir des choix moins sucrés, comme des croissants au beurre ou des pâtisseries salées.

2026-03-15 • via Nuitee
C
Chanmi • couple • ca
9
Pros:

La gentillesse du personnel, à l'accueil , l'amabilité, la compréhension.

2026-03-15 • via Nuitee
N
Naina • solo_traveller • us
7
2026-03-14 • via Nuitee
S
Sophie • couple • fr
8
Pros:

Bon emplacement et les équipements de la chambre

Cons:

Le petit déjeuner plutôt simpliste et que du sucré

2026-03-10 • via Nuitee
A
Ashlea • couple • ca
7
Cons:

bathroom drain clogged - very dirty

2026-03-10 • via Nuitee
O
Ouellette • couple • ca
9
Super rapport qualité-prix
Pros:

Personnel très gentil et serviable. Belles installations récentes et propres. Très bonne situation géographique. Bon rapport qualité-prix. Je recommande!

2026-03-09 • via Nuitee