Mercy Emerald Hotel

Hotels
8.6 (352 reviews)
180 Nguyễn Văn Thoại , Da Nang , vn

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice amenities
Cons:
Cleanliness issues
Noisy rooms
Limited breakfast options

Categories

Cleanliness
8.06
Several mentions of dirty rooms and maintenance issues such as mold and flooding.
Service
9.53
Consistently positive comments about staff being friendly and helpful.
Location
9.07
Positive feedback about the location being convenient and close to beaches.
Room Quality
8.02
Complaints about noise levels and inadequate room conditions like flooding and mold.
Amenities
8.55
Amenities such as the rooftop pool were appreciated but the pool area was described as small.
Value for Money
8.51
General sentiment of being fair but with noted areas needing improvement.
Food and Beverage
8.06
Mention of limited breakfast options and quality.
Overall Experience
9.03
General satisfaction from multiple positive experiences overshadowing specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:16

Property Description

Luxurious Amenities
MERCY EMERALD HOTEL offers a range of luxurious amenities including an outdoor swimming pool, fitness centre, and sauna, providing guests with the ultimate relaxation experience.

Convenient Services
Guests can enjoy the convenience of a restaurant, room service, and 24-hour front desk, ensuring all their needs are met promptly and efficiently during their stay.

Prime Location
Ideally situated just 300 metres from My Khe Beach, with stunning city views available from select rooms, MERCY EMERALD HOTEL offers the perfect blend of beachside relaxation and urban exploration.

Experience the epitome of comfort and convenience at MERCY EMERALD HOTEL - book your stay now for an unforgettable experience.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAD

Location

Guest Reviews

8.6
Based on 352 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.07
Room Quality: 8.02
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 9.03
K
Kati • family_with_children • fi
7
2026-03-14 • via Nuitee
S
Shosei • solo_traveller • jp
10
素晴らしい休暇。
Pros:

スタッフの方が皆親切。清掃が行き届いていて清潔。アメニティが充実している。朝食が種類も多く美味しい。

Cons:

回線が少し弱い。

2026-03-14 • via Nuitee
L
LAMSALERMVONG • family_with_children • la
8
Pros:

สะอาด

2026-03-09 • via Nuitee
M
Manski • couple • au
6
Pros:

The hotel has great management and staff, all of the staff are fantastic.
Beds are very comfortable, breakfast is alright, roof top was alright. Great location

Cons:

Two Elephants in the room

Nightclub next door, music with very heavy bass, you feel vibration in bed, and it starts late and ends in middle of night.

The room design, the architect that compromised the toilet for a little shelf space, was mistaken. The toilet is just silly, even for small skinny person.

Breakfast is always packed, no space, even at 6:40, full

2026-03-02 • via Nuitee
C
Chris • family_with_children • gb
10
brilliant
Pros:

everything

Cons:

steps to the lobby

2026-03-01 • via Nuitee
V
Vitaliia • family_with_children • ru
9
Отель с отличным расположением, очень чистый - номер убирали каждый день. Превосходный завтрак. Есть возможность выйти н
Pros:

Расположение, вид с крыши, чистота номеров, персонал, завтрак.

Cons:

Номер всегда был чистый, убирали каждый день, меняли постельное белье и полотенца, но к сожалению окна были грязными.

2026-02-24 • via Nuitee
V
Valeriia • family_with_children • ua
4
Снова туда не вернусь
Pros:

Персонал очень приятный, идёт навстречу гостям. Нам три раза меняли номер — без споров и лишних выяснений, спокойно решая проблему.

На завтраке также очень вежливый и внимательный персонал, выбор блюд достаточно разнообразный. Мы были двое суток и заметили, что на завтрак постоянно что-то добавляют и обновляют ассортимент — это нам особенно понравилось.

Cons:

Первый номер пах сыростью, и вместо двух раздельных кроватей, которые мы бронировали, была одна. Мы обратились к персоналу, и номер без проблем заменили.

Однако второй вариант оказался в ужасном состоянии: полотенца были грязные, в пятнах, на одном из них лежал толстый мужской волос непонятного происхождения. Из полотенец торчали нитки — создавалось впечатление, будто им по тридцать лет. То же самое было и с халатами. В номере стояла затхлость и сырость, дышать было нечем. Вдобавок на стенах висели коконы каких-то насекомых. Унитаз был забит, вода не уходила.

В итоге мы не выдержали, и нам снова без лишних споров поменяли номер. Третий вариант оказался значительно лучше — по крайней мере, гораздо чище.

2026-02-14 • via Nuitee
K
Kitty • solo_traveller • gb
8
2026-02-11 • via Nuitee
T
Trang • couple • ca
10
2026-01-20 • via Nuitee
J
Jiaqi • extended_group • cn
10
The staffs re kind and helping☺️
Pros:

Everything is good enough!

Cons:

The water of the swimming pool is not clear and clean enough.

2026-01-19 • via Nuitee
A
Anil • family_with_children • in
3
2026-01-19 • via Nuitee
H
Hoàng Phi • couple • vn
4
2026-01-16 • via Nuitee
G
Gábor • solo_traveller • hu
9
2026-01-10 • via Nuitee
N
nguyen • family_with_children • vn
9
Pros:

Ok

Cons:

Không nhớ

2026-01-03 • via Nuitee
R
ramunas • family_with_children • lt
10
Pros:

Lokacija nr.1
Papludymis nr.1
Pusriciai bomba....
Personalas draugiskas ir pakankamai gerai kalbantis Angliškai...

2026-01-01 • via Nuitee
V
Viola • family_with_children • ca
9
Great place, friendly staff and very good location.
Pros:

The room was quite spacious, clean and the beds were comfortable

Cons:

The breakfast eating area is too crowded

2025-12-26 • via Nuitee
A
Amy • family_with_children • sg
3
Pros:

The only thing i found likeable was the location of the hotel. It was nearby a big minimart and some local eateries and very near to my khe beach.

Cons:

Room was extremely small. There is only one person walkway space to go from door to bed which is at the end of the room. No chairs available. No space for u to open your luggage and leave it flat without compromising walking space. Bathroom was no better. Glass door gap doesnt keep water out. U have to stand at an angle to shower else u will have a flooded bathroom.

2025-12-19 • via Nuitee
A
Ahmed • extended_group • om
8
خيار موفق
Pros:

فندق رائع ومناسب مقابل القيمة

Cons:

لاشيء

2025-12-11 • via Nuitee
V
Václav • extended_group • cz
10
Skvělá volba v Da Nang
Pros:

skvělý hotel a přátelský personál. V centru blízko pláže. Výborná snídaně. z letiště za 25 minut na hotel.
Doporučuji

2025-12-10 • via Nuitee
C
CHIH-WEI • couple • tw
10
2025-12-03 • via Nuitee