Hanoi La Palm Premier Hotel & Spa

Hotels
9.3 (2406 reviews)
35 Hang Quat, Hoan Kiem , Hanoi , vn

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
8.25
Several reviews noted that the rooms and bathrooms were not cleaned properly.
Service
9.99
Staff were described as very friendly, helpful, and attentive, providing exceptional service.
Location
10
The hotel is conveniently located near major attractions and is in a quiet area despite being in the city center.
Room Quality
9.21
Most rooms were described as cozy and comfortable, but some noted issues with cleanliness.
Amenities
9.24
Basic amenities were satisfactory, but no extensive amenities were mentioned.
Value for Money
9.97
Guests felt the hotel offered good value for the price, despite some cleanliness issues.
Food and Beverage
7.76
Breakfast variety was reported as limited and food quality not appealing in some reviews.
Overall Experience
10
Overall, guests enjoyed their stay, appreciating the service and location despite some cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:07

Property Description

Modern Rooms with Free Wi-Fi
Experience comfort and convenience at Hanoi La Palm Premier Hotel, located just steps away from Hoan Kiem Lake. The tastefully decorated rooms feature all the amenities you need for a relaxing stay, including a flat-screen TV, safety deposit box, and free Wi-Fi.

Delicious Dining Options
Start your day with a delicious breakfast served in buffet style, and indulge in Vietnamese and Western cuisine at the hotel's restaurant. Whether you're craving local flavors or international dishes, we have something for every palate.

Prime Location
Explore Hanoi's top attractions easily as the hotel is close to Temple of Literature and Ho Chi Minh Mausoleum. With Noi Bai International Airport just a short drive away, your journey to and from the hotel will be a breeze. Book your stay now and make the most of your visit to Hanoi La Palm Premier Hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for VND 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs VND 150000 per day.

Location

Guest Reviews

9.3
Based on 2406 reviews
Cleanliness: 8.25
Service: 9.99
Location: 10
Room Quality: 9.21
Amenities: 9.24
Value for Money: 9.97
Food and Beverage: 7.76
Overall Experience: 10
A
Agam • couple • il
10
2026-03-14 • via Nuitee
L
Lior • solo_traveller • il
10
2026-03-14 • via Nuitee
D
Delia • extended_group • ro
10
loved it would recommend
Pros:

the staff are very helpful and friendly and welcoming

2026-03-12 • via Nuitee
R
Ruxandra • couple • ro
10
2026-03-12 • via Nuitee
J
Juliette • extended_group • fr
10
2026-03-12 • via Nuitee
D
Delia • extended_group • ro
10
2026-03-12 • via Nuitee
M
Mary Rueda • family_with_children • mx
10
2026-03-12 • via Nuitee
S
Simas • extended_group • lt
10
2026-03-10 • via Nuitee
G
Georgios • family_with_children • gr
10
2026-03-09 • via Nuitee
P
Paula • couple • au
1
Dont do it , unhealthy place to stay
Pros:

Mouldy bathrooms , smells like mould in the whole room . Very dirty walls and Shower head leaks
Food looked awful especially the eggs

Cons:

As above
Not a healthy place to stay
But the staff were nice

2026-03-09 • via Nuitee
N
Neha • family_with_children • in
8
It was a very comfortable stay and location in the old quarter was good
Pros:

The location, and the comfy bed.

Cons:

There was no lift in our building.
Washrooms need to be upgraded as they were quite aged.

2026-03-08 • via Nuitee
F
Frederike • couple • de
10
Pros:

Das Team ist super freundlich und hilfsbereit, die Lage ist top, Zimmer großzügig und ruhig und das Frühstück super lecker - alles top!

2026-03-07 • via Nuitee
U
Uyen • extended_group • us
8
2026-03-07 • via Nuitee
Z
Zsofia • couple • at
10
Good location, very helpful staff, clean room
Pros:

Good location, very helpful staff, clean room

2026-03-07 • via Nuitee
P
Patrick • extended_group • gb
10
2026-03-06 • via Nuitee
B
Bernd • couple • de
10
2026-03-06 • via Nuitee
J
Joseph • family_with_children • fr
10
Une équipe aux petits soins et une chambre agréable
Pros:

Personnel aux petits soins.
Nos valisent ont été monté par le personnel. Toujours quelqu'un à la réception pour vous aider et vous guider.
On n'est resté qu'une nuit dans cet hôtel et notre expérience sur Hanoï nous permet de vous recommander cet hôtel qui est vraiment agréable!
Lit confortable, grandes chambres pour Hanoï centre.

2026-03-06 • via Nuitee
K
Katarzyna • family_with_children • pl
10
Doskonałe miejsce z cudownymi ludźmi!
Pros:

Ogromnie pomocny personel! Musielismy skorzystac z pomocy medycznego, Pani z recepcji pojechala z nami do szpitala I wszystko nam ogarniala! Sam hotel centralnie położony, idealny do wypadek na miasto, polecam z całego serca!

Cons:

Naprawdę nie mam żadnych uwag minusowych!

2026-03-06 • via Nuitee
M
Ming Ta • couple • tw
9
2026-03-06 • via Nuitee
M
Markus Gregor • couple • de
10
Zentral, freundlich & hilfsbereit
Pros:

Sehr gute zentrale Lage in der Altstadt. Nachts sehr ruhig. Die Zimmer und das Frühstück sind sehr gut. Personal Mega hilfsbereit und freundlich. Sowohl beim Frühstück als auch Rezeption. Wir konnten sogar am Abreisetag Abends, vor unserer Weiterreise, duschen.

2026-03-06 • via Nuitee