Facilities

Offsite parking discounted rates available
Air conditioning
Family rooms
Pets allowed
Hot tub/Jacuzzi
Shuttle service (additional charge)
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
First aid kit available
Invoice provided
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Simple but adequate rooms
Cons:
Cleanliness issues
Limited food options
Maintenance needed

Categories

Cleanliness
8
Some reviews mentioned cobwebs, and the condition of the rooms and bathrooms was criticized.
Service
10
Overall positive feedback regarding staff support and hospitality.
Location
9.5
Great proximity to the national park and local amenities.
Room Quality
8.5
Rooms are simple but have necessary features; issues with maintenance reported.
Amenities
8.5
Some amenities like breakfast and free tea were appreciated, but overall lacking.
Value for Money
9
A reasonable value, though some concerns about additional charges.
Food and Beverage
9
Breakfast received praise, but lack of food options in the hotel is a downside.
Overall Experience
9.5
Mixed experiences but overall positive with some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:47

Property Description

Mountain Views and Tranquility
Escape to SecGarden Boutique Hotel in Zhangjiajie for a serene retreat with stunning mountain views. Enjoy the peace and tranquility of the surroundings, perfect for a relaxing getaway.

Luxurious Amenities
Indulge in the hot tub or unwind in the garden at this sustainable homestay. With a 24-hour front desk, flat-screen TVs, and air conditioning in every unit, your comfort is our top priority.

Convenient Location
Located just 20 km from Zhangjiajie National Forest Park, SecGarden Boutique Hotel offers easy access to nearby attractions like Zixia Taoist Temple and Suoxiyu. Don't miss the chance to explore the beauty of Yuanjiajie and Baofeng Lake during your stay.

Book now for an unforgettable experience at SecGarden Boutique Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 97 reviews
Cleanliness: 8
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9.5
C
Clara extended_group de
4
Hotel entspricht nicht den Versprechungen
Pros:

Die Lage war ganz, man kam schnell zum Nationalpark und zum Canyon

Cons:

Alles in allem hatten wir einen sehr enttäuschenden Aufenthalt hier. Es verspricht nicht das was sie hier auf Booking beschrieben haben. Hier die Sachen die uns nicht gefallen haben:
Kein englischsprachiges Personal an der Rezeption und wir hatte auch erst das falsche Zimmer bekommen. Die Zimmer waren schon älter und teilweise sind die Fliesen im Bad/ in der Dusche kaputt und locker. Klimaanlage funktionierte nicht und Ameisen im Bett. Man darf auch scheinbar in der Lobby rauchen?! Bezahlung sollte irgendwie auch immer an eine Privatperson laufen und nicht über einen Business Code?! (wir sollten mit WeChat/Alipay zahlen) Wenn man nach einem Taxi gefragt hatte wurde einem ein privater Transfer berechnet (ca 30% mehr als mit Taxi)

2026-01-19 via Nuitee
C
Connie Mandil solo_traveller us
8
Pros:

The help from the ladies. The teas. The willingness to support us.

Cons:

No food in the hotel. They do not clean the room while you are there. They hardly make the bed. The bed was too hard.

2025-11-20 via Nuitee
S
Sara couple es
8
Bonito lugar donde alojarse para visitar el parque natural
Pros:

Personal encantador y resolutivo, el hotel tiene encanto, es comodo (con ascensor) y un patio bonito donde desayunar. Esta cerca de tiendas y restaurantes, pero en zona tranquila.
La entrada al parque natural esta a 5min en didi o 40min andando. Te invitan a té que te lo hacen en el momento, muy amables. La habitacion bonita y comoda, pero algunos enchufes no funcionaban.

Cons:

Por ser semana festiva en china quisieron cobrarnos un plus, pero todo quedo en una confusion.

2025-10-07 via Nuitee
A
Anagha couple de
8
With a bit of maintenance it can be a perfect stay
Pros:

Great location, very close to the mountains. Very nice cozy ambiance as well. Breakfast was decent.

Cons:

Some of the rooms need renovation/ maintenance: cobwebs in the ceiling, there was a hole in the flooring and the shower holder was not properly fixed to the wall.

2025-10-01 via Nuitee
E
Elena couple it
7
Relax
Pros:

Staf gentile e disponibile anche se non parla una parola d’inglese, ci hanno prenotato in anticipo tutti i biglietti e aiutato a pianificare 3 giorni di visite nei parchi.
Zona intorno alla struttura fatiscente, camere e struttura abbastanza pulite.
Ottima colazione tipica cinese.

Cons:

Letto molto duro, aria condizionata debole in stanza.

2025-08-05 via Nuitee
A
Anna extended_group lv
8
Pros:

Nice location to explore Zhangjiajie national park (25 min walk to the East gate). The rooms are simple, but there is everything you need for a short stay. Hotel staff was also so nice contacting us in advance, suggesting how to plan our days and booking all tickets.

2025-07-10 via Nuitee
T
Tomas young couple ch
10
Exceptional
2025-06-02 via Nuitee
A
Andy family with young children us
10
Exceptional
Pros:

The front desk girls were really helpful with planning out my visit the national park and glass bridge. Spent over half an hour explaining and drawing out routes and what is the best path for our situation. Wouldn't have enjoyed the trip as much without the help. The rooms were good and clean.

Cons:

Nothing to complain about

2025-05-11 via Nuitee
S
Siesta review category business travellers ge
10
Exceptional
2025-05-03 via Nuitee
P
Paul young couple es
8
Good location and a nice hotel - friendly helpful staff
Pros:

Handy location, WiFi, tasty enough breakfast, complimentary drinks, extra helpful staff. Really good value for money. A nice stay.

Cons:

The coffee could have been better but it was the same for most of the trip to China

2025-05-03 via Nuitee
M
M young couple sg
9
Superb
2025-04-14 via Nuitee
Z
Zhoi young couple cn
10
Exceptional
Pros:

This hotel is very good, very good value for money, the room is spacious and bright, the health is very clean, the sound insulation is also very good, it is very comfortable to live here, and the experience is great!

2025-02-26 via Nuitee
G
Gu young couple cn
10
Exceptional
Pros:

The room is clean and tidy, the facilities are very good, especially the bed is very comfortable, the reception is very enthusiastic, the service is very good, the check-in is very fast, and if there is a problem, they will help solve it in time!

2025-02-26 via Nuitee
S
Siow group sg
10
Exceptional
2024-12-31 via Nuitee
H
Han young couple sg
10
Exceptional
2024-12-27 via Nuitee
H
Hattadi with friends bn
8
Very good
2024-12-25 via Nuitee
J
Jeroen family with young children nl
9
Great location
Pros:

My second visit in this hotel. Close to national park.
English assistance Carol is the best.

Cons:

They have changed the location of lobby, as if you are not aware you think you walk into a tea shop first.

2024-12-11 via Nuitee
M
Ma group sg
9
Highly recommended
Pros:

Clean, super convenient location, room is exactly as described. Would say that the lady is a super host, introduced and explained to us how to tour zhangjiajie and offer to help us with all the booking (they have no commission, it’s purely a service provided). This hotel is part of the 索溪山寨 hotel chain that consist of restaurants. So it’s restaurant is right beside and the food 三下锅 and the alcohol is very awesome! And there’s 10% discount when you show your room card. There’s also a shared and portable dryer in the room that is pay-as-you-use. Overall, an awesome experience that I would recommend to all!

Cons:

The only slightly bad thing is that the toilet is glass door and only covered with a translucent curtain. Also, the main door of the accom closes at 12am so after 12am we had to go through the garage which is super dark. But all is well, felt very safe in the town.

2024-11-15 via Nuitee
P
Paul group us
10
Excellent location, excellent staff and great spacious rooms.
Pros:

Excellent location, excellent staff who were very helpful with all of our questions including booking tours for us and we communicated mostly through translation application with no problems! The room was spacious, clean, comfortable. Highly recommend.

Cons:

n/a

2024-10-28 via Nuitee
M
Monika family with young children sk
5
No go during colder months
Pros:

Quite close to the mountains, got a map although advice was not very usable, we were warned that one day is too short for a trip, well it was way more than enough, too many bus trips and cable cars available, the view is repetitive, you can tour enough for a lifetime in a day.

Cons:

I'm glad booking let's me rate even if the owner revoked my invitation to review. End of October, thin blankets, heating off. Courtyard style, cold building, rooms got inner courtyard windows, teashop downstairs, noisy place. Got a room near the common toilet, got changed for one right by the elevator. That's about staff helpfulness. The shower leaking in the bottom, can't close the glass door either. Dust and spider webs, humid walls, paint coming off. Might have been a good place for a summer stay back in the day. Some of the rooms feature a dust covered pointless mahjong table though.

2024-10-27 via Nuitee