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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Soundproof rooms
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Ironing service
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Non-smoking throughout
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Concierge service
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Security alarm
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Key card access
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Aerobics
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Japanese garden
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Covered parking
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Garage
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Swimming nearby
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Electric bicycle charging station
Review Highlights
Categories
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Property Description
Luxurious Amenities
Experience a stay of opulence with air-conditioned rooms featuring modern amenities and a relaxing ambiance.
Recreational Facilities
Stay active and refreshed with access to the fitness centre, indoor pool, and garden area at the hotel premises.
Convenient Location
Explore historic landmarks like the Drum Tower and Bell Tower in close proximity to the hotel. Discover the essence of Xi'an with ease during your stay.
Book your luxury retreat at JW Marriott Hotel Xi'an Southwest for an unforgettable experience in Xi'an!
All rooms cannot be used for wedding, party, or commercial shooting purposes. Thank you for your understanding.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Public parking is possible on site (reservation is not needed) and charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People no matter the age stay for CNY 350 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The hotel staff are very polite and helpful. Two staff members left a very good impression on me — Mr. Henry from the restaurant and Mr. Lan from the Executive Club.
The hotel is beautifully clean and well-maintained. The ambience is warm, inviting, and excellent throughout.
The breakfast spread is good, but it could benefit from more variation from day to day.
It would be beneficial for the pillow menu to include a memory foam option, as this would better cater to the diverse needs of guests.
員工超級無敵好de，會送外賣到房間，看到我受傷了還給我準備了雲南白藥和冰袋，讓我感受到了陝西人的熱情
那個加濕器剛開始是壞的，我也不是很理解，它是亮的，就認為它是好的結果是壞的，音響剛開始連接也是有點問題，硬生生乾了兩晚，隔音非常的一般，早上能聽到隔壁房間的關門聲和洗漱的聲音，沒辦法扣外幣卡，這點還是得注意
Close to Metro and breakfast buffet is very good
Close to Metro, very clean and friendly staff
Great
Room is very clean and well equipped. Staff has been very nice and helpful.
There is a metro station right beside the hotel which is very convenient. Unfortunately apart from that there seems nothing much around in general.
Booked 3 nights at JW Marriott Xi’an Southwest, room is new, spacious and clean. Bathroom view is very nice for the studio room I booked. The first 2 nights are great, however the last night we had encountered a security incident, while we are sleeping, a Korean guest who stay at the room beside us are drunk and keep smashing our door at midnight around 2 am, and the hotel staff wasn’t able to stop him immediately. It wasn’t a pleasant experience, but the good thing is that after the hotel management acknowledged the incident, they contact me to properly express their apologize and offered some compensation. And they also mentioned will improve their security protocol to better handle incident like this in the future. So the resolution at the end is satisfying.
Excellent service and amenities with amicable staff doing their best out stay pleasant. Pleasantly surprised with the outstanding dinner buffet including all sorts of seafood, sushi, western and Chinese dishes !
A beautiful hotel, perfect location, totally dissatisfied stay and mood ruined by the staff.
When entering my room there were somebody else’s suitcase,
clothes and other belongings, plus the TV was on. I don’t want to be harshly judgemental, I am sure that it could be a pleasant stay yet mine was ruined, it made me think that it is not safe at all. (I don’t know what really happened, but I got keys to an occupied room.) I was too afraid if somebody else can also enter my room at night or at any time. So I asked to refund my money and left immediately.
Great new hotel
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