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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Hammam
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Non-smoking throughout
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Infinity pool
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Cooking class
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby outdoor pool
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Golfing on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Art gallery on site
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Electric bicycle charging station
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Beach toys
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Spectacular Views
Experience a luxurious stay at Palacio Arriluce Hotel in Getxo, just steps away from Ereaga Beach. Enjoy complimentary bikes, a seasonal outdoor pool, and a fitness center. Indulge in the garden, terrace, and on-site restaurant. Benefit from 24-hour front desk service, airport transfers, and free WiFi.
Elegant Rooms with Modern Amenities
Relax in rooms equipped with a safety deposit box, air conditioning, and a desk. Upgrade to a room with a balcony or sea views for a truly unforgettable experience.
Delicious Dining and Nearby Attractions
Start your day with a buffet or à la carte breakfast before exploring the popular hiking trails nearby. With car hire available, visit Las Arenas Beach and Arrigunaga Beach just a short distance away.
Book now to elevate your stay at Palacio Arriluce Hotel!
Swimming pool: Closed from Wed, Oct 1, 2025 until Sun, May 31, 2026
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
People 12 years old and over stay for € 60 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
An outstanding hotel that merits its * rating. The staff were extremely attentive and the facilities were excellent from a wide and sunlit terrace with views across the harbour to numerous comfortable seating areas. Rooms are well equipped with comfortable beds and outstanding air conditioning, plus the latest in Japanese style WC’s! Parking is inside the hotel grounds and near the entrance. Access to Bilbao city centre is easy enough with Neguri Metro station only a 15-minute walk from the hotel – services run every 6 or 7 minutes with a 25 minute ride time and low fares. The hotel is in an upmarket residential area and the beach is only 10 minutes walk away.
The breakfast room is a little small and is generally full around 10am but that's a minor issue as there are other areas to eat either on the tearrace or inside.
Everything was amazing!
The food at the bar. Good but could have been better.
Beautiful hotel in excellent location, but badly let down by the poor service we received. Check in was speedy and the bell boys were superb, but things went swiftly downhill. When invited to enjoy a welcome drink, we sat on the patio unattended for at least 15 mins. This is a 5 star hotel; I did not expect to go in search of staff. Upon finding 4 youngsters hiding behind the bar, I managed to secure drinks. We chose the hotel for the restaurant and perused the chef’s menu over a drink. We agreed to book the taster menu and wine flight for my birthday and made other reservations accordingly. When I then asked to make a booking, I was told the chef wasn’t there and the meal was unavailable for the entire trip. This is not acceptable. If the menu is not available, it should not have been handed to us. Our plans needed changing and we were not off to the best start. I will continue below….
One day 2 we asked whether we could enjoy hot drinks by the pool (a floor below) but no-one seemed to know. The manageress/deputy said she would ask (didn’t she know this?) and never returned, so we sat and waited next to a dirty breakfast table before ordering tea and coffee. I have evidence of uncleared tables in a 5 star hotel. The terrace canopy was up and we asked for it to be lowered, but no-one knew how to operate it. It would have been funny if it were not 815 euros per night. It proceeded up go up/down noisily. Apologies were made about this, but really?! When we wanted to ‘sign’ we had to go in search of staff but the young lady was unable to operate the iPad which caused further fuss and delay. We felt like we were a nuisance, not your guests. By the pool is a bar. It is not manned and guests have a buzzer to request drinks. We regularly used this but no-one came and eventually I went behind to bar and used the staff phone to call reception to send someone to the bar! The young lady proceeded to clean a glass and splashed water over my designer straw bag! At one point I accidentally knocked over a drink and no-one saw or came to mop it up, leaving me to go in search of staff. We did have a good service once in the bar one evening with nice olives, but otherwise this was most disappointing and led to bickering between me and my husband about whether to ‘say anything’. I have never left a bad review before and take no pleasure in doing so, but this was woefully inadequate for the chain’s mission statement.
Habitación muy amplia y con todo lo imaginable. Servicio perfecto. onas comunes muy cuidadas y tranquilas. Desayuno increíble.
Nada
C’est propre et bien situé.
La literie est très inconfortable et une part du service restaurant est incompétent.
El resto de huéspedes eran poco pet friendly, y primó su petición de atar a los perros antes que la nuestra de tenerlos sueltos
Beautiful historic building that has been tastefully converted into a modern luxury hotel, lovely bay view. The staff were very helpful
The service in the bar wasn’t great in the evening, which put me off having dinner in the hotel.
Hotel y estancia muy bueno.
A recently converted grand family palace. Splendidly appointed and superb service. Rather expensive but not surprising for that quality
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