Crowne Plaza Madrid - Centre Retiro by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.9 (1982 reviews)
Calle Pez Volador 1 , Madrid , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Variety in breakfast
Cons:
Small rooms
High prices
Inconvenient mattress comfort

Categories

Cleanliness
8.81
Overall, the hotel is noted for its cleanliness with remarks praising tidiness.
Service
9.28
Staff were very friendly and welcoming.
Location
9.02
The hotel's location is appreciated, being close to key attractions.
Room Quality
8.47
Rooms received mixed reviews; some found them small and a few mentioned discomfort with the mattress.
Amenities
8.8
Standard amenities were available, yet some guests expressed desires for better facilities.
Value for Money
8.56
Some guests felt prices were high relative to the quality offered.
Food and Beverage
9.11
Positive remarks about the breakfast options and restaurant quality.
Overall Experience
9.18
Guests generally had a good experience, with minor issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:10

Property Description

Luxurious Accommodation
Experience luxury at its finest at Crowne Plaza Madrid - Centre Retiro. With a garden, private parking, and a terrace, this 4-star hotel offers a serene escape in the heart of Madrid.

Convenient Amenities
Enjoy the convenience of room service, a 24-hour front desk, and free WiFi during your stay. Indulge in delicious meals at the on-site restaurant or unwind with a refreshing drink at the bar.

Prime Location
Located just 2.8 km from Reina Sofia Museum and Atocha Train Station, and 1.8 km from El Retiro Park, our hotel is the perfect choice for travelers looking to explore the vibrant city of Madrid. Book your stay at Crowne Plaza Madrid - Centre Retiro for an unforgettable experience.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 26 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1982 reviews
Cleanliness: 8.81
Service: 9.28
Location: 9.02
Room Quality: 8.47
Amenities: 8.8
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.18
M
MICHELLE ALLIAH • couple • be
5
2026-05-09 • via Nuitee
J
joelle • solo_traveller • fr
9
Cons:

Petite suggestion : ça aurait appréciable d'avoir quelque chose a grignoter avec le vin que nous avons pris en fin de soirée

2026-05-09 • via Nuitee
A
alvaro • extended_group • es
9
Hotel cómodo en una zona tranquila de Madrid
Pros:

La cama era bastante cómoda, la decoración era moderna funcional y estaba en buen estado

Cons:

Tiene tres ascensores para subir a las habitaciones alguno de ellos se mueve como un avión con turbulencias

2026-05-05 • via Nuitee
G
Graham • solo_traveller • gb
8
2026-05-05 • via Nuitee
F
Felipe... • solo_traveller • cl
10
Muy buen lugar, bien ubicado y bien servicio
Pros:

Todo!!

Cons:

Todo ok, sólo deberían poner una rampla para acceder con las maletas

2026-05-05 • via Nuitee
S
Sofia • couple • gr
9
2026-05-05 • via Nuitee
J
Jovana • couple • rs
10
Cons:

Wifi

2026-05-04 • via Nuitee
M
Martha • couple • co
10
Comfort en el mejor lugar de Madrid
Pros:

Ubicación instalaciones personal y la atención del personal.

Cons:

Nada

2026-04-28 • via Nuitee
P
Peer • couple • at
9
Wir haben 3 Naechte hier verbracht und waren vom Hotel positiv ueberrascht.
Pros:

Sehr freundliches Personal, gut ausgestattetes Hotel, sehr gute Betten.

2026-04-28 • via Nuitee
M
María del Carmen • solo_traveller • es
8
2026-04-27 • via Nuitee
R
Rodrigo • solo_traveller • mx
9
Superb option in Madrid a block away from a Metro station.
Pros:

The room was superb: very comfortable and spotless clean. If you choose not to have it cleaned one day, they offset the cost for a local children's charity, which, in my opinion, is the best way to promote it rather than complementary snacks or any other perk.

Cons:

It's not as "walking distance" to Parque del Retiro as advertised, still, has a Metro station a block away.

2026-04-27 • via Nuitee
S
Sazo molina • couple • cl
9
2026-04-26 • via Nuitee
M
Marcelo • family_with_children • es
8
Lo mejor el desayuno
Pros:

El desayuno buffet

Cons:

Las vistas al exterior

2026-04-26 • via Nuitee
M
Mari • family_with_children • es
9
2026-04-25 • via Nuitee
B
Barbara • solo_traveller • br
9
2026-04-25 • via Nuitee
V
Vander Cruyssen • solo_traveller • be
7
Mooi maar gedateerd hotel, vrij prijzig in het conferentie-seizoen,
Pros:

Lekker ontbijt, vriendelijke mensen , mooie maar compacte kamer, met een iets gedateerde inrichting.

Cons:

ik verbleef 2 nachten, er was geen tussentijdse cleaning van de kamer. De prijs-kwaliteits verhouding vond ik vrij duur voor wat ik kreeg, in vergelijking met soortgelijke hotels waar ik in het verleden verbleef in Madrid. Door mijn late boeking had ik weinig keuze , maar de volgende keer zal ik toch trachten dichter rond Atocha en Retino te verblijven.

2026-04-23 • via Nuitee
M
Matteo • solo_traveller • it
8
Pros:

camera pulita e ben accessoriata. non ho usufruito della colazione

Cons:

ho viaggiato da solo, ma la camera matrimoniale sarebbe stata un po' piccola per due persone considerando il prezzo

2026-04-22 • via Nuitee
G
Gréta • couple • hu
8
2026-04-20 • via Nuitee
K
Kristijan • couple • mk
10
2026-04-19 • via Nuitee
F
Francisco • couple • es
10
2026-04-18 • via Nuitee