Crowne Plaza Madrid - Centre Retiro by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.9 (1964 reviews)
Calle Pez Volador 1 , Madrid , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Variety in breakfast
Cons:
Small rooms
High prices
Inconvenient mattress comfort

Categories

Cleanliness
8.81
Overall, the hotel is noted for its cleanliness with remarks praising tidiness.
Service
9.28
Staff were very friendly and welcoming.
Location
9.02
The hotel's location is appreciated, being close to key attractions.
Room Quality
8.47
Rooms received mixed reviews; some found them small and a few mentioned discomfort with the mattress.
Amenities
8.8
Standard amenities were available, yet some guests expressed desires for better facilities.
Value for Money
8.56
Some guests felt prices were high relative to the quality offered.
Food and Beverage
9.11
Positive remarks about the breakfast options and restaurant quality.
Overall Experience
9.18
Guests generally had a good experience, with minor issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:10

Property Description

Luxurious Accommodation
Experience luxury at its finest at Crowne Plaza Madrid - Centre Retiro. With a garden, private parking, and a terrace, this 4-star hotel offers a serene escape in the heart of Madrid.

Convenient Amenities
Enjoy the convenience of room service, a 24-hour front desk, and free WiFi during your stay. Indulge in delicious meals at the on-site restaurant or unwind with a refreshing drink at the bar.

Prime Location
Located just 2.8 km from Reina Sofia Museum and Atocha Train Station, and 1.8 km from El Retiro Park, our hotel is the perfect choice for travelers looking to explore the vibrant city of Madrid. Book your stay at Crowne Plaza Madrid - Centre Retiro for an unforgettable experience.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 26 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1964 reviews
Cleanliness: 8.81
Service: 9.28
Location: 9.02
Room Quality: 8.47
Amenities: 8.8
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.18
Z
Zamora • couple • es
9
Confortable i acollidor
Pros:

El tracte del personal que ens va atendre a l’hora de l’esmorzar, les recepcionistes i en general el bon estat i els diversos espais amb els que compta l’hotel.

2026-03-14 • via Nuitee
P
paula • solo_traveller • es
9
Excelente , restaurante muy bueno
2026-03-13 • via Nuitee
G
Gaizka • solo_traveller • es
7
2026-03-13 • via Nuitee
V
vincent • couple • fr
8
2026-03-13 • via Nuitee
H
Halil • couple • tr
7
2026-03-13 • via Nuitee
R
Rolando • couple • pr
10
Excelente ubicación, el personal atentao
Pros:

Todo

Cons:

Nada

2026-03-13 • via Nuitee
V
Victor Manuel • couple • mx
9
Lo considerare en mi siguiente viaje a Madrid
Pros:

el desayuno riquisimo, la cama muy comoda y el personal muy amable.

Cons:

Los cuartos son algo pequeños

2026-03-12 • via Nuitee
C
Christos • couple • se
10
2026-03-11 • via Nuitee
J
Jonathan • solo_traveller • cl
8
Breve
Pros:

Muy buena ubicación. Buena distancia desde lugares turísticos y transporte público.
Desayuno muy bueno e incluido en la tarifa pagada.

Cons:

Solo estuve una noche por lo que no pude ver tantos detalles del hotel.

2026-03-10 • via Nuitee
E
Elena • family_with_children • de
10
2026-03-09 • via Nuitee
S
Sonia • family_with_children • es
8
Pros:

Acollirdor, net, llir comode, habitació perfecta.

Cons:

Que el parquing estigui en un altre edifici.

2026-03-08 • via Nuitee
A
Ana Belén • extended_group • es
10
Pros:

La ubicación está muy bien, llegas caminando al Movistar arena en cuestión de un cuarto de hora y además tienes paradas de autobús y metro a menos de un minuto de la puerta del hotel. También hay bastante aparcamiento cerca.

Cons:

El desayuno nos pareció caro así que no lo cogimos.

2026-03-08 • via Nuitee
R
Renuka • couple • us
10
Great stay at the hotel
Pros:

Very well maintained and rooms were very comfortable and had good amenities.

Cons:

Nothing

2026-03-07 • via Nuitee
M
Maria jose • family_with_children • es
9
2026-03-06 • via Nuitee
O
Olga • family_with_children • ru
10
Perfect stay in Madrid
Pros:

This hotel is very nice located near the metro station and a bus stop. My room was clean and cozy. The breakfast area is renovated and looks beautiful, breakfast is delicious and can be tailored to any taste.
Rooms are environmental friendly: glass bottle for water (to be refilled near the reception any time), no plastic, eco mode on the hair dryer

2026-03-06 • via Nuitee
A
ANGEL • extended_group • es
8
Viaje de trabajo. Hotel muy cómodo y muy bien situado. Zona muy tranquila.
2026-03-06 • via Nuitee
M
Manuel • couple • es
10
Estupendo
Pros:

Todo

Cons:

Nada

2026-03-05 • via Nuitee
J
Jose • family_with_children • es
9
Pros:

El restaurante,la comida simplemente espectacular. El desayuno(incluido) más de lo que puedes esperar, muy bueno.
El hotel bien situado, junto al retiro, paseo del Prado y.la puerta de Alcalá. El personal muy amables y atentos.

Cons:

El parking caro y con acceso un tanto enrevesado, aunque la zona es difícil para aparcar.

2026-03-05 • via Nuitee
F
Fernando • family_with_children • br
8
2026-03-04 • via Nuitee
R
Rafa • couple • ch
7
2026-03-03 • via Nuitee