Crowne Plaza Madrid - Centre Retiro by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.9 (2173 reviews)
Calle Pez Volador 1 , Madrid , es

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Variety in breakfast
Cons:
Small rooms
High prices
Inconvenient mattress comfort

Categories

Cleanliness
8.81
Overall, the hotel is noted for its cleanliness with remarks praising tidiness.
Service
9.28
Staff were very friendly and welcoming.
Location
9.02
The hotel's location is appreciated, being close to key attractions.
Room Quality
8.47
Rooms received mixed reviews; some found them small and a few mentioned discomfort with the mattress.
Amenities
8.8
Standard amenities were available, yet some guests expressed desires for better facilities.
Value for Money
8.56
Some guests felt prices were high relative to the quality offered.
Food and Beverage
9.11
Positive remarks about the breakfast options and restaurant quality.
Overall Experience
9.18
Guests generally had a good experience, with minor issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:10

Property Description

Luxurious Accommodation
Experience luxury at its finest at Crowne Plaza Madrid - Centre Retiro. With a garden, private parking, and a terrace, this 4-star hotel offers a serene escape in the heart of Madrid.

Convenient Amenities
Enjoy the convenience of room service, a 24-hour front desk, and free WiFi during your stay. Indulge in delicious meals at the on-site restaurant or unwind with a refreshing drink at the bar.

Prime Location
Located just 2.8 km from Reina Sofia Museum and Atocha Train Station, and 1.8 km from El Retiro Park, our hotel is the perfect choice for travelers looking to explore the vibrant city of Madrid. Book your stay at Crowne Plaza Madrid - Centre Retiro for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 2173 reviews
Cleanliness: 8.81
Service: 9.28
Location: 9.02
Room Quality: 8.47
Amenities: 8.8
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.18
D
Deng • family_with_children • es
9
2026-09-10 • via Nuitee
N
Natalia • couple • es
10
2026-09-08 • via Nuitee
A
Alicia • solo_traveller • ar
10
Pros:

Limpieza, ubicación, desayuno fabuloso.
La atención del personal.

Cons:

Todo es muy bueno.
Solo que las habitaciones tendrían que ser un poco mas grandes .
Pero todo perfecto

2026-09-05 • via Nuitee
M
M.Isabel • solo_traveller • es
10
Pros:

Ubicación y limpieza

Cons:

El colchón no estaba firme

2026-09-05 • via Nuitee
M
M.Isabel • solo_traveller • es
9
Pros:

Ubicación y limpieza

Cons:

El colchón no estaba firme

2026-09-05 • via Nuitee
R
RAFAEL • couple • mx
10
Extraordinario!
Pros:

Excelente vocación de servicio, atencion muy agradable y dando respuestas inmediatas a cualquier necesidad, y resolviendo asuntos qye no habíamos encontrado en otros hoteles.
Mi gran recomendación de este Hotel y de su personal
Excekente desayuno buffete

Cons:

Fue una grata sorpresa todo, esta vez no encontramos nada que no pudiera gustarnos

2026-09-05 • via Nuitee
R
Rima • family_with_children • lt
9
2026-09-04 • via Nuitee
A
Alessandra • solo_traveller • it
10
2026-09-03 • via Nuitee
T
Teemu • extended_group • fi
9
2026-09-03 • via Nuitee
M
María Jesús • couple • cl
10
Cómodo
Pros:

Habitación impecable, la cama más cómoda en la que he dormido fuera de casa. El staff muy amable y resolutivo.

Cons:

Para turistas con objetivo de conocer la ciudad, esta retirado del punto céntrico, por lo mismo no hay mucha oferta de restaurantes o cafés cercanos. Podrían suministrar una guía a fin de hacerlo más cómodo.

2026-09-02 • via Nuitee
A
Andrey • family_with_children • de
9
2026-09-01 • via Nuitee
E
eduardo • solo_traveller • pe
10
2026-08-31 • via Nuitee
C
Candido • couple • mx
10
Pros:

Ok

2026-08-31 • via Nuitee
E
Ezequiel • solo_traveller • il
9
Pros:

La gentileza del personal,

Cons:

La vista del cuarto y la falta de luz natural

2026-08-28 • via Nuitee
F
flavia • solo_traveller • br
9
2026-08-28 • via Nuitee
F
Flores • solo_traveller • es
10
2026-08-27 • via Nuitee
J
Joshua • solo_traveller • us
7
Disappointed
Pros:

Staff helpful , and rooms very clean

Cons:

I was in the room 816 , the light bolts in the bathroom were burnout ,
We didn’t have internet in the room ,the staff in the reception area said that they were working on that , I got internet the night before I let.
The safe was out of work and my passport was in the safe , and the technician came to open the safe 7:20 AM and my taxi was scheduled for 8 AM to take me to the airport.

2026-08-26 • via Nuitee
R
Richard • solo_traveller • ie
10
Pros:

Location, facilities, brightness but most of all the friendliness and good humour at reception.

Cons:

Nothing

2026-08-25 • via Nuitee
U
Ulderico • couple • us
8
2026-08-24 • via Nuitee
T
Torres • solo_traveller • pe
8
Recomendado
Pros:

La limpieza y la atención del personal encargado

2026-08-24 • via Nuitee