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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Express check-in/check-out
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Bar
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Breakfast in the room
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Packed lunches
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Billiards
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Concierge service
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Special diet menus - on request
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Shallow end
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Delivered food - securely covered
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Security alarm
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Enjoy air-conditioned rooms, with a sea-view balcony available in select rooms. Relax with modern amenities including a flat-screen TV, minibar, and private bathroom.
Delicious Dining Options
Start your day with a delightful breakfast buffet offering a variety of options including Full English/Irish breakfast. Indulge in delicious meals at the on-site restaurant.
Great Leisure Facilities
Unwind by the outdoor swimming pool, or have fun playing billiards. Explore nearby attractions like Humewood Beach and The Boardwalk.
Experience comfort and relaxation at The Windermere Hotel. Book your stay now for a memorable getaway.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.
Location
Guest Reviews
The hotel was in fantastic location. I could see the ocean right from the hotel. Location in general was perfect for where I needed to be. Close to shops, airport and the beach. Breakfast was very good.
I didn't like the lack of staff visibility at reception. When I arrived, I had no way of calling for someone or ringing a bell of some kind. They always seem to hide in the back office and check the security cameras to see if anyone is at the front. I also went out in the afternoon and when I came back, had difficulty getting back into the hotel. the front door was locked and it seems the 3 bell buttons didn't work well so I had to call a number from my booking info to get someone to open the door for me. Again, due to also no one being at reception that could have had direct visibility of the entrance. When I wanted to put my rental car in secure parking, I had trouble getting someone again at reception. They saw me on the cameras and buzzed the front door open for me instead of coming to the front to talk to me. I had to wait few mins longer before someone finally came which was not even front desk but potentially a cleaner that asked what they could help me with and I asked about my car to be parked in secure parking. Then I was told they would call me or come to knock on my apartment door. We also discovered that the room phone didn't work. It was out of order. The premises are wonderful. The building and rooms require maintenance and the service needs to be improved from a general hospitality perspective. I work in luxury hospitality and am very attentive on service in general. Otherwise, the staff was extremely friendly and helpful when you did converse with them. Another observation I had was there was no information in the room related to the phone. How to use it. What to dial when you need to speak to someone and arrange something or have a question. No info on surrounding area where the hotel is for things to do and see.
Nothing
Everything, Towels were smelly, No soap in the showers, only 1 towel in the room, verandah very dirty etc, I stayed 1 night because it was a horrible experience and they didn't even want to give my 2 nd nights monies back.
The hotel was easy to locate and access and checking in very smooth.
Staff were super helpful and went beyond the call of duty on all accounts.
The staff are exceptional
The rooms are very spacious with a lounge area which is a treat.
The bathroom was good.
The breakfast was hearty and delicious
Birds living on the roof were noisy and disruptive
Door to the balcony did not lock and felt unsafe
The wifi connection was very weak and barely worked
There are minor incomplete aspects like: blinds in the bathroom for complete privacy, lighting at night is poorly designed and there was only one working bedside lamp.
Great staff, spacious and clean rooms. Hidden Gem
Nice, clean and spacious
Nothing
First of all, the rooms were huge. The bed and lounge suite were so comfortable But the bathroom was amazing. The shower was 2.5m x 2.5m - amazing shower pressure. The hath was nice and big. Really one of the best rooms I have stayed in.
The breakfast was amazing - one of the best omelettes I have ever had.
The staff were great - friend and accommodating!
Special mention to the decor and the - really stunning
Staff is very friendly and helpful.. Had my daughter farewell pics taken there.
Beautiful place.
There was just a very unfriendly guest that also had their son matric farewell there. And didn't wanted us to take pics at certain places as they booked.. I did find that very strange and upsetting as why be rude if you not even using the space or not really taking pics.. That was the only thing but further then that everything was 10/10
The 2 x managers was really very helpful and excellent service
The host was exceptionally friendly and accommodating. He assisted us with parking the vehicle and kindly helped carry our luggage. As we had to depart early in the morning, he even offered to prepare breakfast for us in advance.
Nothing
I loved everything about the place
Good location. Friendly staff. Beautiful setting. Lovely breakfast
The location isn't bad, even if they sell "ocean view" rooms which are in fact on a second line to the ocean.
The room is very big and almost empty, very cold, and with strange noises ion the walls at night.
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