OYO The Pleasant House

Hotels
OYO Rooms
7.3 (647 reviews)
390 Chapel Lane , Manchester , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Non-smoking throughout
Evening entertainment
Fire extinguishers
Smoke alarms
Free wired internet
Offsite parking discounted rates available
Internet access
See all facilities

Review Highlights

Pros:
Friendly staff
Cozy room
Well equipped kitchen
Cons:
Unclean environment
Construction noise
Felt unsafe

Categories

Cleanliness
5.19
Numerous mentions of dirt and uncleanliness, including earwigs and filthy cupboards.
Service
9.16
Staff were friendly and helpful despite other issues.
Location
6.2
Guests felt unsafe and had difficulty finding the accommodation due to construction.
Room Quality
6.15
Room condition varied; alternative rooms were not as expected.
Amenities
8.18
Basic amenities available; shared facilities mentioned positively.
Value for Money
7.14
General impression of greater expectations not being met for the perceived value.
Food and Beverage
8.19
Indirectly referenced; no strong opinions noted.
Overall Experience
8.16
Mixed feelings; some positive aspects were overshadowed by negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-01 17:36

Property Description

Convenient Location
Located just a short distance from Manchester Arena and Chetham's Library, OYO The Pleasant House offers easy access to key attractions in the city. Situated only 1.5 km from Heaton Park, guests can enjoy a peaceful retreat while still being close to the city center.

Comfortable Rooms
Each room at OYO The Pleasant House features a desk, ensuring a productive stay for business travelers. Guests can relax in comfort with provided bed linen and towels, making their stay hassle-free and enjoyable.

Nearby Attractions
With attractions like the Greater Manchester Police Museum and Etihad Stadium within a few kilometers, guests can explore the city conveniently. Plus, being just 35 km from Manchester Airport, travel to and from the hotel is a breeze.

Book your stay at OYO The Pleasant House for a delightful and convenient experience in Manchester.

Check-in and check-out hours:
Airport code: MAN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 647 reviews
Cleanliness: 5.19
Service: 9.16
Location: 6.2
Room Quality: 6.15
Amenities: 8.18
Value for Money: 7.14
Food and Beverage: 8.19
Overall Experience: 8.16
S
Shawab solo_traveller gb
5
2025-09-20 via Nuitee
M
Maryam AbouElFetouh solo_traveller eg
8
Cozy and budget friendly
Pros:

Staff were friendly and helpful. Room is cozy and well equipped. They have a shared living room and a kitchen. Despite having some maintenance workers, I felt comfortable there.

Cons:

Floor cover was wet at some places and not so strong, but probably they've been working on it.

2025-09-19 via Nuitee
K
Khodabux couple gb
1
To be avoided
Pros:

Absolutely nothing as I refused to go to this Unpleasant hotel from other guests ratings with bugs and filth

Cons:

From what we witnessed from the Royal George hotel, and looking at the feedback with photos, I notified both the hotel and Booking.com that we won't be using such filthy hotel as reported by guests.
Instead, my wife and I went to a different upmarket hotel and rested peacefully.
Again dishonest and deceiving ratings by Booking.com.
I have demanded that I'm reimbursed totally as I didn't turn up.
I emailed the hotel and my email couldn't be delivered... I wonder why?

2025-09-17 via Nuitee
P
Paul couple gb
1
Poor all round, would not recommend
Pros:

Reasonably clean room and bathroom in the alternative accommodation, nothing else, left early!! Location was too built up and felt unsafe to leave vehicle overnight

Cons:

This property was a building site, with scaffolding all around and work ongoing, I was given an alternative, which wasn't the same type of room that I booked and very limited on parking and an absolute dumping ground to rear 1 star and lucky to get that

2025-09-13 via Nuitee
S
steve solo_traveller gb
1
Don’t think I have enough words to describe how awful the place was, earwigs in shower, filthy cupboards, lights hanging
Pros:

Absolutely nothing, it was awful,

Cons:

Everything, it was so dirty,

2025-09-12 via Nuitee
H
Hodgson couple gb
6
2025-09-11 via Nuitee
extended_group gb
1
Awful
Pros:

I want a full refund as we didn’t end up staying here, we got re directed to an atrocious alternative home which wasn’t welcoming at all so we left

Cons:

Staff

2025-09-10 via Nuitee
T
Tariq solo_traveller gb
1
Construction workers didnt let ne sleep all day
Pros:

Inside ok and kinda clean

Cons:

They have construction on roof and daytime could sleep as i worked night time

2025-09-10 via Nuitee
D
Derek solo_traveller gb
1
Avoid
Pros:

Nothing

Cons:

On arrival to the estate where this building is located, I immediately felt uncomfortable. After driving around a lot trying to find it as Google maps was telling me I had arrived but all I could see was a building site so assumed it must be wrong. In fact the building site was the accommodation. I arrived at 8pm and there were still men up working on the scaffold. Needless to say, I had the choice between a 9 hour drive or staying here and I drove home.

2025-09-06 via Nuitee
A
Amir couple gb
8
2025-09-05 via Nuitee
A
Aaron solo_traveller ie
1
I don’t recommend anyone book this hotel
Pros:

Shocking customer service. Zero regard for providing a good service

Cons:

Everything. Very unpleasant and dangerous

2025-08-31 via Nuitee
G
Grzegorz couple gb
7
2025-08-30 via Nuitee
L
light family_with_children gb
1
The house is a building site dirty dusty and dangerous. Why is this hotel allowed by booking.com to accept customer whi
2025-08-26 via Nuitee
extended_group gb
10
Helpful Staff Great Location
Pros:

Facilities

2025-08-24 via Nuitee
M
Mccarthy couple gb
10
Nice grand building with excellent location
Pros:

Cleanliness and Comfort

2025-08-24 via Nuitee
M
Maria Gabriela couple br
10
Very Comfy Beds
Pros:

Comfort

2025-08-24 via Nuitee
S
Sulaiman Liaqat couple dk
10
Location fantastic hotel very good and clean
Pros:

Big Room

2025-08-24 via Nuitee
C
Connie-Mae extended_group gb
5
It was okay but you definitely get what you paid for
Pros:

The owner was very helpful and very nice. The room had been modernised also plus the communal shower was quite powerful and efficient

Cons:

The door lock was quite complicated and we got locked out once or twice but we did receive help with it. However, we did feel a bit unsafe knowing that it was a pin-code, meaning anyone with the code could get in. The bathroom also didn't feel too safe since people did try and open the door whilst you were in. Although it can't be helped, there was construction going on in the home which meant there was a good few builders lingering about, even leading to small bits of debris falling on our heads when we arrived.

2025-08-20 via Nuitee
A
ABEEB solo_traveller gb
1
It was a bad experience over all. 1/10 because of the nice guy who checked me in
Pros:

The bed, room, toilet, kitchen.

Cons:

The bed had bedbugs (I sat on the chair throughout my stay and couldn't sleep which is why i left every early in the morning), room was overhyped via the images posted online - not as big as it was portrayed. Kitchen dirty. The microwave stinks - I could not warm my food because it was very dirty. The toilet rough and the shower head was somehow - though I didn't bother trying it because I was put off with the way the bathroom/toilet was not well arranged. The whole environment was not tidy - from the look, work was ongoing. They shouldn't have put up for ads in the first place until they complete the work. Only thing was the guy who helped me in sounded quite nice.

2025-08-20 via Nuitee
Q
Quang Anh family_with_children vn
10
Value for money
Pros:

Facilities

2025-08-18 via Nuitee