Radisson RED London Gatwick Airport

Hotels
Radisson Red
8.5 (7511 reviews)
CHURCH RD.LOWFIELD HEATH , Crawley , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Safety deposit box
Fax/photocopying
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location and decor
Large double rooms
Cons:
Noise issues
Cleanliness problems

Categories

Cleanliness
6.96
Some issues with mildew and a dirty shower drain noted in reviews.
Service
9.93
Staff were responsive to issues raised, providing acceptable service.
Location
8.97
The hotel is well-located for flights but far from the airport.
Room Quality
7.42
Multiple guests reported issues with noise, heating, and comfort in rooms.
Amenities
8.45
Basic amenities were available but insufficient for some guest needs.
Value for Money
7.91
Expensive parking and shuttle fees detract from overall value perception.
Food and Beverage
8.96
Food quality was praised in some reviews, but breakfast could be improved.
Overall Experience
9.43
Mixed reviews summarize a generally acceptable experience but with notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:06

Property Description

Modern Accommodation: Experience contemporary rooms equipped with air conditioning, safety deposit boxes, and flat-screen TVs.

Delicious Dining: Indulge in a daily breakfast buffet with continental and Full English/Irish options at our on-site restaurant and bar.

Convenient Location: Just steps away from London Gatwick Airport, with easy access to popular attractions like Box Hill and Hever Castle.

To book your stay at Radisson RED London Gatwick Airport and enjoy these fantastic amenities, visit our website today!

Important information:

The Hotel will preauthorize your credit card by £0.01 to validate the card.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 12 per day.

Location

Guest Reviews

8.5
Based on 7511 reviews
Cleanliness: 6.96
Service: 9.93
Location: 8.97
Room Quality: 7.42
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 8.96
Overall Experience: 9.43
B
Budlington couple au
9
Great comfort and staff, awkward location
Pros:

Clean, comfortable, almost all the staff super helpful (above and beyond).
Quiet room, great bedding, excellent bathroom. Set up well for brief stays.

Cons:

The shuttle, only every 40 minutes, so you can't eat breakfast before the earlier shuttles. Breakfast needs to be earlier or the shuttle more frequent.
The local bus alternative is ok but a substantial walk with luggage.
Signage at the airport to find the shuttle and then understand the route just not easy.

2026-05-09 via Nuitee
M
Muller family_with_children gb
10
Lovely and great helpful staff
Pros:

Location clean staff wonderful

Cons:

Nothing was great

2026-05-09 via Nuitee
M
Muller family_with_children gb
10
Lovely would go back again
Pros:

Central clean comfortable lovely staff

Cons:

Nothing. Was great

2026-05-09 via Nuitee
M
Michal solo_traveller il
9
Pros:

הכל פרט לזה שזה חימום מרכזי והיה לי קצת קר.

2026-05-09 via Nuitee
K
Kendra solo_traveller gb
10
Great
Pros:

Location and standard of hotel

2026-05-09 via Nuitee
K
Katie solo_traveller gb
1
Extremely Disappointing! Avoid
Pros:

Location to Gatwick Airport

Cons:

I would not recommend staying at this hotel. Our experience was frustrating from the moment we booked, and it ultimately ruined the beginning of our holiday.

​Parking and Arrival
​The communication regarding parking is incredibly misleading. We were only informed that parking was "limited" in the confirmation email after we had already paid. Arriving at 10:30 PM, we found the lot completely full. Because the hotel is located on an industrial estate surrounded by double yellow lines, there was quite literally nowhere safe or legal to park.

​Check-in Hassles
​Check-in was an unnecessarily slow ordeal. We were told only one person was available because the second computer was "broken." However, after waiting for an extended period, a manager walked over and used that exact "broken" computer to check us in within two minutes. It felt like a lazy excuse for poor staffing.

​Poor Service and Attitude
​By the time we reached the bar at 11:08 PM, it was closed. While the bar manager eventually agreed to serve us due to our check-in delay, her attitude was appalling. I understand it was the end of her shift, but she was visibly annoyed and incredibly rude to us. It’s never pleasant to be made to feel like a burden as a paying guest.

​Room Quality
​The room itself offered no relief:
​Air Conditioning: The unit was faulty; it failed to cool the room and intermittently shut itself off throughout the entire night.

​The Bed: Extremely uncomfortable. It was rock hard and comparable to sleeping on a park bench.

​Between the logistical failures and the lack of basic comfort, this was a terrible experience. Do yourself a favor and book elsewhere.

2026-05-09 via Nuitee
B
Belkaid couple fr
10
Pros:

incroyable je recommande vivement

2026-05-08 via Nuitee
T
Tucker family_with_children gb
6
Comfortable stay but rooms are designed for men
Pros:

N/A

Cons:

The rooms are too dark and the lighting in the bathroom and room asre insufficient for applying makeup- lack of mirrors in the room too

2026-05-08 via Nuitee
S
Sloan Ranger solo_traveller gb
3
Pros:

Nice room

Cons:

Lack of transparency that the hotel is un walkable and taxi is £25 from North Terminal despite 5 to 6 messages with hotel pre arrival.
Also arrival staff at 2am were unwelcoming and uncaring. Sad.

2026-05-08 via Nuitee
B
Beth couple au
7
2026-05-08 via Nuitee
I
Ingrid couple gb
9
2026-05-08 via Nuitee
N
Nokuthula couple gb
10
Would like to thank all staff but more so to Isha! She was very helpful & polite & went overboard to make sure o
Pros:

The hotel is very close to the airport
Quite clean to & a good value for money
The staff went far & beyond expectations to make our stay as comfortable as possible & check-in & out was excellent. One lovely young lady went as far as helping us get parking & even gave us a discount for the inconvenience not caused by her! Isha keep doing what you do! You restored my faith in humankind. Food was absolutely delicious! I will definitely be back when next I fly out of Gatwick.

Cons:

Could do with more parking space!

2026-05-08 via Nuitee
M
Michelle solo_traveller gb
8
2026-05-07 via Nuitee
E
Evgenia solo_traveller ie
10
2026-05-07 via Nuitee
M
Muhammet Yasir couple tr
10
2026-05-07 via Nuitee
K
Keisha couple gb
10
Pros:

Very local airport,and good transport. Hotel very good for the price

Cons:

Not enough milk in the room.

2026-05-07 via Nuitee
M
Muhammad solo_traveller gb
8
overall good
Pros:

clean overall good for price very close to airport

Cons:

no water bottle in room

2026-05-07 via Nuitee
P
Phil solo_traveller gb
7
2026-05-07 via Nuitee
L
Lynn solo_traveller gb
8
Pros:

Location and shuttle service. Room was Very clean.

Cons:

The corridors were very dark.

2026-05-07 via Nuitee
R
Ricardo Alexandre couple gb
10
2026-05-06 via Nuitee