Zedwell Underground Hotel Tottenham Court Rd

Hotels
8 (8848 reviews)
112 Great Russell Street , London , gb

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Allergy-free room
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Comfortable rooms
Cons:
Issues with cleanliness
High cost without daily cleaning
Room size and amenities lacking

Categories

Cleanliness
7
Multiple complaints about cleanliness, including hair and insects in the bed.
Service
9
Staff consistently highlighted as friendly and helpful, with commendations for specific staff members.
Location
9.5
Many reviews praise the excellent location close to key attractions.
Room Quality
8
Positive feedback on room comfort, but some mention of issues like humidity and size.
Amenities
7.5
Mixed mentions of amenities; some appreciated while others felt lacking.
Value for Money
7
High price point mentioned but some felt it was not justified based on services provided.
Food and Beverage
8
No specific comments, but breakfast options mentioned positively.
Overall Experience
8
Overall, guests had a good experience but noted some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:01

Property Description

Unique Windowless Rooms

Experience a tranquil stay in the heart of London at Zedwell Underground Tottenham Court Rd. With 187 windowless rooms, escape the city's hustle and bustle while enjoying a peaceful retreat.

Convenient Location

Situated just steps away from Dominion Theatre and Tottenham Court Road, our 3-star hotel offers easy access to popular attractions like British Museum and Leicester Square Underground Station. Explore the vibrant city with ease.

Helpful Reception Staff

Our dedicated reception team is always ready to assist you with tips and recommendations to make your stay unforgettable. Enjoy personalized service and local insights during your time at Zedwell Underground Tottenham Court Rd.

Book your stay now at Zedwell Underground Tottenham Court Rd for a relaxing and memorable London getaway.

Important information:

Please note that as part of Zedwell's commitment to the environment, multiple night stays will only have cocoon cleaning every 4 days. If you require a daily clean, additional charge will apply which the reception team can assist with when you arrive.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8
Based on 8848 reviews
Cleanliness: 7
Service: 9
Location: 9.5
Room Quality: 8
Amenities: 7.5
Value for Money: 7
Food and Beverage: 8
Overall Experience: 8
H
Haroldo couple br
7
2026-06-13 via Nuitee
T
Tina couple de
5
Alright for a night or two, no longer.
Pros:

The location was very good and ideal. Since it was underground you never heard the outside noise from the full and lively streets.
The bed was good, we slept well.

Cons:

A few issues came up the longer we stayed. Our towels never got dry, even though the air conditioner was running well. The cleaning team came just to change out the trash. We never got new towels. They didn’t do the usual cleaning you would get in any other hotel. They clean the floors after 4 days of your stay, which lets you walk in the dirt from your shoes since the rooms are very small. The general hotel floor was extremely dirty. Overall the cleaning could have been WAY better since there were so many people from the cleaning staff running around.
Half of the bathroom was wet after one short shower since the shower didn’t had any door (which you couldn’t view in any of the pictures).
There were no good surfaces to place your belongings, it all had to be put on the floor.
We had yellow liquid dripping from the bathroom ceiling, no idea what that was. Overall the room wasn’t the cleanest to begin with.
If you have asthma, we wouldn’t recommend this hotel since there are no windows, the air conditioning will not help you at all.

2026-06-13 via Nuitee
L
Luis couple us
10
2026-06-13 via Nuitee
G
Gemma extended_group gb
6
Good bolt hole for a short stay
Pros:

Great location

Cons:

Room very small, no hairdryer, no shelves to put items, very hot, and no extractor fan in shower so everything got wet and slippery, shower got the floor wet also in bathroom as no tray or barrier to stop the water

2026-06-13 via Nuitee
G
Giovanni couple de
8
2026-06-13 via Nuitee
L
Luis extended_group us
10
2026-06-13 via Nuitee
D
Davies solo_traveller gb
1
2026-06-12 via Nuitee
T
Teah couple gb
7
2026-06-12 via Nuitee
E
Ellie solo_traveller be
7
2026-06-12 via Nuitee
S
Stuart solo_traveller gb
7
It's fine
Pros:

Location was great. Beds were comfortable. Hotel was clean and quirky with going underground. Staff were nice enough on arrival and departure.

Cons:

Nothing in the room other than beds and bathroom. No coffee/tea. No hairdryer. No iron/ironing board. No glass at the side of the sink. It didn't bother us at all but you will hear the underground! When turning the Aircon on it blew a smell of stale air, similar to the underground, through the room. It was either that, or melt. It wasn't obvious if there were stairs that could be used instead of the lift. With everything noted, to stay elsewhere in this area for 2 nights would have meant at least another £100 per night from what I could see. Hard to complain if you're looking for budget. We used the place to sleep and for that, it's fine.

2026-06-12 via Nuitee
J
jason solo_traveller gb
8
Great value for money
Pros:

Clean and great location

2026-06-11 via Nuitee
C
Chiara couple it
8
Soggiorno ottimo, camera piccola ma comoda. Posizione davvero top… la pulizia del bagno da migliorare leggermente ma nel
Pros:

Posizione decisamente ottimale vicinissima alla metto e a molti collegamenti tramite bus. Zona vivace anche di notte e mi sono sempre sentita sicura.

Cons:

La pulizia del bagno poteva essere migliore (peli nella doccia e nel lavandino).

2026-06-11 via Nuitee
M
Maja family_with_children dk
7
2026-06-11 via Nuitee
J
Joachim solo_traveller de
8
2026-06-11 via Nuitee
L
Lila couple ar
4
Es un lugar 5 pisos bajo tierra sin ventadas y con mal olor en los pasillos. No vuelvo ni recomiendo
Pros:

muy buena ubicacion

Cons:

Casi me muero cuando llegue y me di cuenta que iba a tener que dormir en un lugar sin ventanas 5 pisos bajo tierra. El encierro y el olor espantoso en todos los pasillos fue horrible. Tanto mi pareja como yo la pasamos mal. Jamas hubiéremos elegido este lugar de saber de que se trataba. No teniamos tiempo ni energia de salir a buscar otro lugar en londres pero ambos pensamos por un momento en hacerlo. Desde el minuto 1 que llegamos el trato que recibimos fue puramente comercial y a cada cosa que preguntamos todo tenia un costo extra. Llegamos 14.30, preguntamos si podiamos entrar y nos dijeron que la entrada era a las 15 y si queriamos entrar teniamos que pagar un monto extra elevado. No nos sentimos bien tratados como huespedes. Sino como clientes de servicios. somos turistas en plan de disfrute y no recibimos el trato para sentirnos bien acogidos con ningun gesto de cortesía.

2026-06-11 via Nuitee
A
Anni solo_traveller gb
5
2 nd visit will consider if I should return
Pros:

Location

Cons:

Too noisy

2026-06-11 via Nuitee
S
sian louise solo_traveller gb
6
2026-06-11 via Nuitee
O
Onneka solo_traveller gb
6
Cons:

Pipes are loud after using water

2026-06-11 via Nuitee
M
Maria family_with_children ro
1
Nu recomand!
Cons:

Hotelul oferă cazare subterană la -5 și condițiile de cazare sunt departe de un hotel normal. Nu se poate respira, senzație de claustrofobie. Lipsa de empatie a personalului pentru nevoile clientului.

2026-06-10 via Nuitee
J
Jessica couple nl
9
Top!
Pros:

De locatie, makkelijkheid van inchecken en uitchecken.

Cons:

Het enige wat beter kan: is de douche zo aanpassen dat het water niet de hele badkamer nat maakt.

2026-06-10 via Nuitee