Zedwell Underground Hotel Tottenham Court Rd

Hotels
8 (8971 reviews)
112 Great Russell Street , London , gb

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Comfortable rooms
Cons:
Issues with cleanliness
High cost without daily cleaning
Room size and amenities lacking

Categories

Cleanliness
7
Multiple complaints about cleanliness, including hair and insects in the bed.
Service
9
Staff consistently highlighted as friendly and helpful, with commendations for specific staff members.
Location
9.5
Many reviews praise the excellent location close to key attractions.
Room Quality
8
Positive feedback on room comfort, but some mention of issues like humidity and size.
Amenities
7.5
Mixed mentions of amenities; some appreciated while others felt lacking.
Value for Money
7
High price point mentioned but some felt it was not justified based on services provided.
Food and Beverage
8
No specific comments, but breakfast options mentioned positively.
Overall Experience
8
Overall, guests had a good experience but noted some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:01

Property Description

Unique Windowless Rooms

Experience a tranquil stay in the heart of London at Zedwell Underground Tottenham Court Rd. With 187 windowless rooms, escape the city's hustle and bustle while enjoying a peaceful retreat.

Convenient Location

Situated just steps away from Dominion Theatre and Tottenham Court Road, our 3-star hotel offers easy access to popular attractions like British Museum and Leicester Square Underground Station. Explore the vibrant city with ease.

Helpful Reception Staff

Our dedicated reception team is always ready to assist you with tips and recommendations to make your stay unforgettable. Enjoy personalized service and local insights during your time at Zedwell Underground Tottenham Court Rd.

Book your stay now at Zedwell Underground Tottenham Court Rd for a relaxing and memorable London getaway.

Important information:

Please note that as part of Zedwell's commitment to the environment, multiple night stays will only have cocoon cleaning every 4 days. If you require a daily clean, additional charge will apply which the reception team can assist with when you arrive.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8
Based on 8971 reviews
Cleanliness: 7
Service: 9
Location: 9.5
Room Quality: 8
Amenities: 7.5
Value for Money: 7
Food and Beverage: 8
Overall Experience: 8
D
Dominic solo_traveller gb
5
2026-06-27 via Nuitee
R
Roy solo_traveller gb
9
2026-06-27 via Nuitee
J
Jon solo_traveller gb
1
Pros:

Nothing

Cons:

Everything

2026-06-26 via Nuitee
F
Fiona couple gb
7
Good location just needs to be cleaned to a better standard
Pros:

Great location. Accessible room very good for wheelchair user. Room a very good size.

Cons:

Room was very dirty, dusty, and not cleaned to a good standard. Very noisy from squeaky pipes when running taps or using shower.

2026-06-25 via Nuitee
F
fiona extended_group gb
5
Great location that’s it
Pros:

Great location, very close to tube.

Cons:

The additional costs - £15 to leave your case - usually this is free and a bit ridiculous given the price you are already paying for a hole in the ground.

2026-06-25 via Nuitee
L
Lisa solo_traveller gb
6
Great location and budget friendly for West End. Pity the underground is so loud.
Pros:

The location. Decent shower. Comfy bed. Easy check-in (once you’ve found the entrance !)

Cons:

No shelve or anywhere to hang anything. Ample space for a chair or some additional furniture other than the bed. Can hear the underground - very loud + vibrations. Didn’t bother me in the evening but we were both awake from 5.00am onwards when the morning service started. And it was constant!

2026-06-25 via Nuitee
S
SAMUEL solo_traveller gb
4
2026-06-25 via Nuitee
R
Renato family_with_children ch
8
2026-06-25 via Nuitee
J
Jorge Luis couple pa
7
Pros:

La ubicación es excelente

Cons:

Tiene un olor a humedad y se escucha el ruido del metro

2026-06-24 via Nuitee
S
Scott solo_traveller gb
1
Awful
Pros:

Nothing

Cons:

Everything. Rude staff especially

2026-06-24 via Nuitee
P
Pamela family_with_children gb
6
Excellent location but failed in lots of other aspects.
Pros:

Location is excellent and beds comfy.

Cons:

Room size - 4 people and nowhere to store luggage. Beds very awkward to get in and out although they were comfy. Have stayed in the Piccadilly Zedwell and their rooms have a small bench for keeping luggage and such tidy and bed placement is far better. This beach of the hotel seems smaller for the rooms in comparison. Hotel also noisy from the underground more than what I expected. Hotel had a damp feel about it both in the rooms and in the corridors. Arrived an hour early and asked if possible to check in. Was told the charge would be £40 which is the same charge if you arrived at 12pm which is ridiculous, needs to be relevant to how much earlier you are wanting to check in. Staff admitted our room was ready so we had to wait needlessly, not very customer friendly.

2026-06-24 via Nuitee
J
Jean Philippe couple ca
9
Great state but not more than three days
Pros:

Location was incredible

Cons:

The fact that it was underground was a bit scary cause there’s no windows

2026-06-24 via Nuitee
E
Erwin couple nl
4
Goede locatie maar extreem klein en niet vriendelijk.
Pros:

De locatie van dit hotel is geweldig.

Cons:

De kamers zijn erg klein. Dat is vooraf bekend, maar in de praktijk vonden wij de ruimte onvoldoende voor zelfs twee personen met twee koffers. Meer dan een rugzak is eigenlijk niet passend. De metrogeluiden waar in eerdere reviews over wordt gesproken, vielen ons mee. Wel maakten het toilet en de douche relatief veel lawaai.

Daarnaast vonden wij het personeel niet erg gastvrij. De dame bij het inchecken was uitermate ongeïnteresseerd. Op de dag van vertrek stond de schoonmaker al in de kamer vóór de officiële uitchecktijd en onze kamersleutels waren eveneens al vóór uitchecktijd geblokkeerd. Dit gaf ons het gevoel dat we werden opgejaagd om te vertrekken.

2026-06-23 via Nuitee
C
Charlie solo_traveller gb
8
2026-06-23 via Nuitee
R
Rogerio couple br
10
2026-06-23 via Nuitee
L
Livingstone family_with_children gb
4
2026-06-22 via Nuitee
P
Pála Sigríður couple is
8
2026-06-22 via Nuitee
C
Celina couple de
5
Gute Lage aber sonst naja..
Pros:

Die Lage ist super.
Checkin und Checkout hat einfach funktioniert.

Cons:

Es handelt sich um ein Hotel, dass sich im Untergrund befindet, wir waren in Ebene -5 und haben die U-Bahn so gut wie gar nicht gehört. Jedoch waren die Leitungen sehr massiv zu hören, durch die das Wasser fließt. Der Wasserhahn hat nach jeder Benutzung zusätzlich noch mal laute Geräusche gemacht. Auch nachts konnte man nicht so gut schlafen, da die Lüftung relativ laut war und es immer wieder zu lauten Geräuschen kam.
Wie auch andere schon geschrieben haben, ist nach dem duschen der ganze Boden nass. Es gibt lediglich auch nur zwei große Handtücher und ein Boden Handtuch. Für zwei Personen ist das ziemlich wenig.
Abstellmöglichkeiten gibt es keine außer den Boden.
Im Zimmer selbst ist es extrem staubig, obwohl dort kein Teppichboden vorhanden ist.
Die Matratze ist mit einem Leintuch bedeckt, wobei dieses ständig verrutscht.
Im ganzen Gang riecht es meiner Meinung nach sehr merkwürdig und der Teppichboden draußen ist sehr schmutzig.

2026-06-22 via Nuitee
F
Fabio couple ch
8
Pros:

L’établissement est idéalement situé, à proximité de tout, ce qui le rend très facile d’accès. Son emplacement est très pratique pour se déplacer et profiter des environs.

Cons:

Le seul petit point à améliorer serait l’ajout d’une chaise ou d’un siège dans la chambre, afin de pouvoir s’asseoir plus confortablement. À part cela, tout était très bien.

2026-06-22 via Nuitee
Y
Yolanda couple ie
8
Overall was very pleased with this stay. We had to book on the same day because our other accommodation fell through, so
Pros:

Extremely comfortable bed, great location, easy to check in and out an reasonable price on short notice.

Cons:

Glass sliding door to bathroom meant not much privacy when showering and using the bathroom.

2026-06-22 via Nuitee