The Municipal Hotel Liverpool - MGallery

Hotels
•
MGallery
8.8 (6058 reviews)
Municipal Building Dale Street , Liverpool , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Beautifully decorated for X-mas
Attentive and friendly staff
Spacious and clean suites
Great location for shopping
Cons:
Drinks are pricey
Breakfast options could be improved
Room size disappointing for 5-star pricing

Categories

Cleanliness
9.03
The reviews mentioned that the suite was spacious and clean, and the hotel was clean all over.
Service
9.5
The staff were described as attentive, friendly, and helpful, going above and beyond.
Location
9.54
The hotel is in a fantastic location, ideal for shopping and dining.
Room Quality
7.99
While the room was described as comfortable and clean, there were comments about the size being underwhelming for a 5-star hotel.
Amenities
8.52
The bar area was stunning, although some improvements could be made in the non-alcoholic beverage selection.
Value for Money
7.98
Comments indicated that the pricing may not match the expectations for a 5-star hotel experience.
Food and Beverage
8.53
The breakfast options were deemed limited, but specific items such as the omelette received high praise.
Overall Experience
9.3
Guests felt welcomed and had a wonderful stay, mentioning the festive atmosphere and overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 13:13

Property Description

Luxurious Amenities and Services
Experience the epitome of luxury at The Municipal Hotel Liverpool - MGallery with air-conditioned rooms, room service, and a concierge service.

Dining and Entertainment
Indulge in a delightful culinary experience at the on-site restaurant and bar, offering buffet, à la carte, and continental breakfast options.

Prime Location
Situated in the heart of Liverpool, this hotel is just steps away from Royal Court Theatre and other iconic attractions like Liver Building and Albert Dock. Book your stay now at The Municipal Hotel Liverpool - MGallery for an unforgettable experience.

Important information:

Please note that the spa is for adults only, aged 18 and over.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Property Video

Guest Reviews

8.8
Based on 6058 reviews
Cleanliness: 9.03
Service: 9.5
Location: 9.54
Room Quality: 7.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.53
Overall Experience: 9.3
S
Shelter • couple • gb
10
2026-03-07 • via Nuitee
C
Chris • couple • gb
8
2026-03-07 • via Nuitee
M
Michelle • extended_group • gb
9
Wonderful overnight stay
Pros:

Loved the ambience of the Palm bar, the lighting, and the friendliness of the staff

2026-03-07 • via Nuitee
T
Tracy • couple • gb
9
A wonderful luxurious stay.
Pros:

An amazing building and beautiful decor. The staff were extremely friendly and helpful.

Cons:

We were disappointed with the £50 per person fee for 2 hours in the spa area. Paying guests should get a free pass for a swim or gym session for 1 hour a day and pay for any extra.

2026-03-07 • via Nuitee
L
Leanne • couple • gb
8
2026-03-07 • via Nuitee
S
Shaun • solo_traveller • gb
8
Cons:

Bar menu was quite limited, which is a shame as its a nice place to sit and eat

2026-03-07 • via Nuitee
W
Wil • couple • gb
10
2026-03-06 • via Nuitee
S
Sam • solo_traveller • gb
5
Not worth it
Pros:

Great friendly staff.

Cons:

Don’t promote yourselves as a spa hotel or a hotel with a pool if access to these facilities comes at an additional cost and is only available with a separate booking.

We specifically chose this hotel because we expected to be able to use the spa and pool facilities during our stay. However, when we arrived at the spa we were told they were fully booked and unavailable to hotel guests unless reserved in advance. ( had we been told in advance we would have reluctantly paid an additional £100 )

2026-03-06 • via Nuitee
B
Brian • family_with_children • gb
2
Disappointing , but the hotel acknowledged the issues and agreed to contact Booking.com for refund
Pros:

I am waiting for a refund for 2 rooms that has been agreed with the hotel and obviously it is a Booking .com payment

Cons:

no Wi-fi and no room access keys

2026-03-05 • via Nuitee
B
Bethany • couple • gb
10
Amazing luxury place
Pros:

Beautifully designed, and amazing staff. 11/10

Cons:

Nothing

2026-03-05 • via Nuitee
G
Gregg • couple • ie
10
Excellent staff, friendly and helpful
Pros:

It had character unlike a lot of new build hotels

Cons:

I was surprised when told it was £50 to use the pool, that should be included for residents

2026-03-05 • via Nuitee
P
Paul • couple • gb
7
Chinese New Year's Celebration
Pros:

The building is absolutely beautiful, the decor keeps very much in the theme. The bar/dining area is magnificent with a gorgeous skylight. The room is also decorated to a high level, the bed provides an excellent sleep, very comfortable. Location is perfect for exploring all that Liverpool has to offer.

Cons:

Could not increase the room temp, despite asking the staff, the control seemed to only adjust the radiator in the bathroom! Although the room was beautifully decorated it did feel a little compact. The shower, again, in an excellent bathroom, leaked onto the bathroom floor only prevented by the floor towel. Either the slope was not enough or the drain was partially blocked. Breakfast was unfortunately very poor. Chose the full breakfast, bacon was overcooked (cardboard like), my wife chose salmon & poached eggs, the eggs were solid with no runny yoke. Our initial coffees, flat white & espresso came barely warm. I requested replacements, the flat white arrived hot but instead of the espresso it was simply a plain black coffee!
So all in all, the breakfast was most definitely not 5*

2026-03-04 • via Nuitee
E
Evy • couple • gb
8
Great place to stay, get your bar orders in with plenty of time.
Pros:

Great hotel in a central location with excellent facilities.

Cons:

Team at the Palm Court bar we under staffed so service was slower than other hotels of is standard

2026-03-04 • via Nuitee
S
Sue • couple • gb
7
Lovely bar., good food, well mannered staff great location.
Pros:

We experienced a very bad drain odour in our bathroom throughout our stay and reported it on arrival but despite maintenance telling us it had been resolved it kept returning.

Cons:

See above

2026-03-04 • via Nuitee
C
Collette • couple • gb
10
Wonderfully
Pros:

Everything,

Cons:

Just the bar prices were high

2026-03-03 • via Nuitee
M
Michael • couple • gb
4
Lovely staff, comfortable bed, gorgeous bar let down by subpar room sizes and disappointing spa.
Pros:

Lobby and bar was spectacular. Every staff member was lovely and very helpful.

Cons:

TV, Phone, Card machines and Internet wasn't working the entire time of my stay. Room size was disappointing for the price.

£50PP for the spa was very expensive what for was a very underwhelming spa experience compared to the competition.

2026-03-03 • via Nuitee
S
Sasha • couple • gb
3
Very Disappointing Stay
Pros:

The hotel was a great location and the staff were really lovely and helpful under difficult circumstances

Cons:

When we arrived we had requested early check in - this wasn't available. We had to change for a wedding so were a bit disappointed as had requested it about 3-4 times. We sat in the bar and waited for the room and ordered some food - it took ages to come and when it did come my order was wrong. When we went to the room the keys didn't work - it turned out that none of the keys in the hotel could be programmed as the machine was broken. Every time you wanted to go to your room someone from the front desk had to escort you. We went to breakfast in the morning and it was very busy as the wedding party were staying. There were lots if front of house staff but my breakfast didn't arrive after an hour. My husband's arrived cold, he sent it back and it came back cold again. The side room where all the cereals etc were had plates of croissant and pastries and they all looked dry and very unappetising. My husband complained about the breakfast because I got nothing - it was an all inclusive price but they said they would re-imburse for the food. When we checked out we had to remind them about the re-imbursement as they hadn't remembered - I don't know if we will see that - it was a shame because we had been looking forward to the night away and the staff were lovely but the management of the hotel was very poor as nothing seemed to go right. I don't think I would go back.

2026-03-02 • via Nuitee
J
Jeannie • couple • gb
10
Beautiful hotel and great location
Pros:

Location was perfect, beautiful place, very comfortable.

Cons:

Nothing could be better

2026-03-02 • via Nuitee
J
Jilly • couple • gb
6
Ok
Pros:

Beautiful setting & location perfect for everything. Reception staff very helpful

Cons:

Some waiting staff in the bar area were quite brusque & didn’t engage. Tills not working which was very inconvenient

2026-03-02 • via Nuitee
A
Andrew • couple • gb
8
Great
Pros:

Stylish and relaxed

Cons:

Service a little slow at the bar

2026-03-02 • via Nuitee