The George Penang by The Crest Collection

Hotels
•
The Crest Collection
8.5 (1446 reviews)
138 Jalan Penang George Town , George Town , my

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice rooms
Cons:
Cleanliness issues
Service lacking warmth
Food quality not satisfactory

Categories

Cleanliness
8.21
Wasn't as clean as I would expect at this price.
Service
7.68
Staff not very warm, and service lacking in a hotel that has a lot of old world charm.
Location
9.72
Fantastic location in George Town, very convenient for exploring.
Room Quality
9.17
Nice and spacious rooms, although not always soundproof.
Amenities
8.7
Standard quality for this hotel tier.
Value for Money
8.16
Higher cost of hotel room but understandable due to its location.
Food and Beverage
7.21
Food not up to overall standards for a ***** property.
Overall Experience
9.18
A pleasant stay with a lot of positives despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:36

Property Description

Luxurious Amenities
Experience 5-star luxury at The George Penang by The Crest Collection, with an indoor pool, fitness centre, and concierge service available.

Elegant Rooms
Indulge in air-conditioned rooms equipped with modern amenities such as a flat-screen TV, minibar, and private bathroom with a bidet.

Convenient Location
Situated in George Town, this hotel is close to Northam Beach, Komtar, Wonderfood Museum, and other popular attractions in Penang.

To book your stay at The George Penang by The Crest Collection and enjoy upscale comfort and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Airport code: PIA

Location

Guest Reviews

8.5
Based on 1446 reviews
Cleanliness: 8.21
Service: 7.68
Location: 9.72
Room Quality: 9.17
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 7.21
Overall Experience: 9.18
A
Annelies • family_with_children • fr
9
Pros:

Goede locatie in de binnenstad. Goed bed en heerlijke douche

Cons:

Zwembad was erg fris en er omheen kan wat schoner.

2026-02-12 • via Nuitee
A
Andrew • solo_traveller • th
10
2026-02-11 • via Nuitee
W
wannarat • couple • th
6
2026-02-09 • via Nuitee
G
Gulasinggam • couple • my
10
2026-02-09 • via Nuitee
J
John • couple • gb
9
Great location and a wonderful refurbished historic building
2026-02-09 • via Nuitee
郑新天 • family_with_children • cn
10
2026-02-08 • via Nuitee
I
Isaac • family_with_children • au
10
Pros:

The staff were friendly and professional; I liked the style of the buildings and the layout of the interior; the rooms were beautiful and comfy and met my expectations considering the pricing; my partner and I loved the rooms, and the cosy prestigious aesthetic

Cons:

I didn't like that the TV didn't have Netflix

2026-01-31 • via Nuitee
P
Pearson • family_with_children • fr
6
Nice modern rooms, but don't plan on swimming!
Pros:

Hotel is nicely done, modern and new. Location is good. Rooms were excellent, nice balcony etc.

Cons:

Pool was an absolute ice bath which the staff then tried to tell us was because it was a Salt pool... it gets no sun all day and they don't heat it.

2026-01-30 • via Nuitee
T
TING KUANG • couple • tw
10
Very good. Meet our expectations.
2026-01-28 • via Nuitee
Y
Ying Wei • couple • au
6
Pros:

Location is perfect. Close to everything in the city. Large rooms. Full amenities.

Cons:

Not the cleanest facility for a luxury hotel. Mold in toilets were noted.

Rooms are not well shielded from sound. You will hear the morning prayers at half 5 in the morning. And any sound on the streets. My room was facing the street and at 4am I could hear construction vehicles operating.

Neighbouring rooms closing and shutting doors acn be heard along with load talking. Suspect it's the way the hotel is built.

The pool is indoor with no sun. It was a bit cold for me, but my wife was happy. So to eachbits own.

2026-01-27 • via Nuitee
A
Aminah • extended_group • my
9
2026-01-26 • via Nuitee
M
Matthias • solo_traveller • de
8
2026-01-25 • via Nuitee
C
Cesar • family_with_children • ar
8
Elegante hotel
Pros:

Ubicación y habitación

Cons:

Restaurant

2026-01-25 • via Nuitee
Y
Yousouf • extended_group • mu
10
2026-01-24 • via Nuitee
T
Teck Thiam Alex • solo_traveller • sg
8
pleasant stay for work trip
Pros:

location

2026-01-22 • via Nuitee
J
JUNKO • couple • jp
8
Pros:

コンビニが近くにある

2026-01-20 • via Nuitee
R
Rebecca • family_with_children • au
9
Pros:

Great location. Walking distance to great food, heritage sites and entertainment.

2026-01-20 • via Nuitee
G
Georg • family_with_children • de
8
2026-01-20 • via Nuitee
S
Satid • solo_traveller • th
9
Pros:

great location. walkable to everywhere.

2026-01-19 • via Nuitee
H
Haowei • family_with_children • au
10
2026-01-19 • via Nuitee