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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Lower bathroom sink
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Coffee Shop on site
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Steam room
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Staff adhere to local safety protocols
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Covered parking
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Secured parking
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Swimming nearby
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Bulk dispenser for toiletries
Review Highlights
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Property Description
Luxurious Amenities
Experience 5-star luxury at The George Penang by The Crest Collection, with an indoor pool, fitness centre, and concierge service available.
Elegant Rooms
Indulge in air-conditioned rooms equipped with modern amenities such as a flat-screen TV, minibar, and private bathroom with a bidet.
Convenient Location
Situated in George Town, this hotel is close to Northam Beach, Komtar, Wonderfood Museum, and other popular attractions in Penang.
To book your stay at The George Penang by The Crest Collection and enjoy upscale comfort and convenience.
The hotel is currently undertaking the construction of a new commercial annex building located outside the main hotel building, which will be connected via a link bridge. The project is scheduled to commence in March 2026 and is targeted for completion by December 2026. The hotel remains fully operational; however, minor disturbances may occasionally occur in Deluxe and Pearl Suite Without Balcony rooms located near the adjacent structure during approved working hours (8:00 AM – 10:00 PM). Mitigation measures, including room reassignment and upgrades (subject to availability), are in place to ensure guest comfort.
Complimentary Nyonya Hi-Tea (Redeemable once during check in) is valid for bookings with a minimum stay of two (2) nights, for stays from 5 April to 31 MayPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.
Location
Guest Reviews
Excellent location, good room size, very nice bathroom, very clean and comfortable.
Everything and everyone!!!
None!!!
Great look and feel when arriving and inside. Loved the history info built in as decoration. Location for Georgetown perfect. Rooms clean and modern. Great bathroom for the price. Swimming pool perfect for laps, really big.
Air con struggled a little, but not a major problem.
Very nice hotel with a pleasant atmosphere. The room was spacious and comfortable. We also had a meal at the hotel and the food was good. Overall, an enjoyable stay.
The room felt a bit dark, especially around the wardrobe area, where lighting could be improved.
The George is located in the heart of Georgetown and the building is a beautiful looking building with a nice balance between heritage charm and modern design. Photographed beautifully at night when it's lit up.
Rooms were well presented and we totally enjoyed having the electronic toilet seat functions! Several of the staff did go out of their way to help in a friendly manner with directions and other requests, especially Syafiq the concierge and Elan at front desk. Unfortunately the negatives outweigh the positives.
In my opinion, The George does not rate as a 5 star hotel (I have been to many others) - there were many things lacking.
- To start, the check in process was not a pleasant one as the check in girl was unfriendly and seemed quite disinterested. I asked that she informs as soon as the room became available as we had travelled all night without sleep. She didn't do so. When I finally returned to the hotel around 2pm, another staff told us the room is ready (and may have been much earlier).
- When I booked the rooms via booking.com, it stated there was complimentary afternoon tea however when asked, they said no, and that promotion was only for people who made bookings in April and May (I booked in Feb). I pointed out that that was not clearly stated on booking.com and the hotel should have that corrected. Due to the ambiguity, I felt the hotel should have honoured the complimentary afternoon tea. I kept following up on this matter over 2 days and Elan finally agreed to honour it.
- The shower cubicle is showing some signs of mould and the water took ages to heat up.
- Pool was advertised as a salt water pool but it wasn't. The water was very cold and not pleasant to swim in. The lounge chairs in the pool area were metal and did not have cushions on them.
- No bottled water provided - we were told to go outside to fill up from this machine which does not dispense cold water just room temperature. There were no teaspoons provided to make coffee/tea.
- No luggage rack in my room
- Hairdryer was so weak it couldn't blow a fly
In my opinion, the hotel falls short of being a luxury 5 star hotel and management should address some of the issues and train staff to handle customer concerns. It is concerning when the only thing that I appreciated was the toilet seat.
Nice hotel, staff are friendly and helpful. Very close to hot spots like only few mins of drive. Walking to all these hot spots may need to reconsider due to Malaysia hot weather. The room is spacious and comfortable bed
The hotel offers excellent facilities, with a well-maintained building and a welcoming atmosphere. The staff were exceptionally accommodating, consistently going out of their way to be helpful and ensure a comfortable stay. The breakfast was also excellent, with a great variety of high-quality options to start the day.
I could not think of anything.
I like the covered swim pool that we can swim even during rainy days, plus it is salt water, feel like swimming in a calm ocean peacefully. I like the balcony too, although we didnt get the chance to use much due to late arrival and early departure. The hotel is very clean. Drinking water dispenser is readily available almost every corner of the hotel, very environmental friendly. We were offered a free afternoon tea too. And I like that the hotel incorporated quite some history onto the walls and corridors for tourists to get to know Penang better. And there is carpark for guest which is very convenient for us to rent a car n park. Also walking distance to yummy local food such as roti canai Heritage and Deen Mutiara nasi kandar. Evening chulia street was our favourite. Many cafes n bars nearby for some desserts and drinks too. Really a perfect place for holiday in Penang. Staff are helpful and friendly. Will surely be back.
The weather is very hot. Would be nice if the hotel can offer shuttle bus to some tourist spots or nearby places so that guests dont have to walk under the sun too much. But really nothinf to complaint abt the hotel everything is very very good.
The rooms were very nice,the breakfast was very good and it was in walking distance to the night life.The bar was great with very nice live music each night and the staff were also very good.
We felt the reception staff although very nice did not have the knowledge of the surrounding areas.I believe this hotel needs a concierge who knows Penang it’s history and the local restaurants and best things to do.We did ask for information ordered an uber and ended up in a place we never had any intentions to visit.
Vintage
The parking quite limited.
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