Broomhall Castle Hotel

Nothing

We were the first people in the restaurant and the waitress was slow to serve us. Waited for our plates to be cleared at the end of the meal and to be asked for drinks and dessert, but waitress never came back.
We had to go searching for her to settle our bill.
We were overcharged on our children’s meals, paying £17 per child on a small fish and chips each.
Music blaring from behind the restaurant bar spoiled the vibe - whilst i appreciated Olivia Rodrigo’s music, my 7 year old doesn’t need to listen to Vampire’s lyrics of “fame f*cker” being shouted at him whilst he eats his meal. Not sure the older patrons in the restaurant appreciated this either.
I appreciate it’s an old building but you literally couldn’t move in our room for the noisy creaky floorboards. It was torturous, particularly with other families moving about also. Our room was next to the main thoroughfare so we could hear everyone passing at all times of night.
Children were given a single duvet, 1 pillow and a click-clack sofa to share (7 and 9 year old boy/girl). Obviously we shared our bedding with them but it feels like they weren’t considered in our booking.
Roll top bath looked beautiful…. But plug stop doesnt fit so water drained out whilst trying to take a bath. Very disappointing.
Some of the furnishings are literally threadbare.
Check out was advertised at 11am. We had housekeeping knocking on our door at 10am sharp asking for the room key back. We were leaving anyway, but were tutted at when we had to do a couple of journeys from the room to the car with our luggage. Very rude.
I asked for a bottle of Prosecco to be ready in our room upon arrival as a new year treat (to be added to our bill). This didn’t happen.

The staff were polite but under motivated and at times unprofessional.
Telling us how busy they were and annoyed
Food was ok , dining room is too big and could heer everyone’s conversations.

The settees and chair are a little worse for wear and could do with replacing or recovering.
The restaurant wasn't open. We had to go out foe our evening meal.

No dinner available.

The common areas were poorly refurbished. Breakfast.

The hotel was very much self service, which wasn’t an issue, but wasn’t obvious or posted. No service to the rooms, no phones in the rooms, limited staff.

The grandeur of the outside, unfortunately didn’t continue inside, whilst everywhere was clean, it was very tired and had seen better days. The whole place could have done with a fresh coat of paint and new carpets. The shower screen leaked, whilst not an issue for us, I would imagine after a while the room downstairs might not have been happy. Also it left the floor very wet and was soaking the wall. We couldn’t open the windows either, they were old sash type, and it was far too warm. The water from the sink taps was a dribble, even when opened up. We didn’t use the restaurant, but ate in the conservatory type place…. Again with a bit of thought it could have been nice, but was more like a canteen. It was old fashioned, but not in a retro or stylish antique way. It wasn’t awful and for one night it was ok, but we wouldn’t have wanted to stay longer.

Że byłem tam tak krótko

The included breakfast was a bit of a let down. Warm drinks all came from a machine, the grab-and-go food was minimal, and the order-off-the-menu choices felt like they were just quickly microwaved and served. It was fine and filled our bellies but nothing to be excited over.