Thistle London Park Lane

Hotels
7.9 (2501 reviews)
20 Great Cumberland Place , London , gb

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Ironing service
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Clean facilities
Breakfast service
Cons:
Cleanliness issues
Small room size
Unprofessional staff incidents

Categories

Cleanliness
6.74
Commentary on bed bugs and cleanliness issues.
Service
8.21
Overall staff were friendly, but there were specific complaints about unprofessional behavior from some staff.
Location
9.25
Multiple mentions of great location and proximity to key areas.
Room Quality
7.2
Comments about small room size and design issues.
Amenities
7.73
No specific mentions, standard quality for this hotel tier.
Value for Money
7.69
No specific mentions, standard quality for this hotel tier.
Food and Beverage
8.24
Positive feedback on breakfast service.
Overall Experience
8.11
Some positive experiences but overshadowed by significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:03

Property Description

Thistle London Park Lane presents an ideal stay in the heart of London, conveniently close to top attractions. Comfortable Rooms and Modern Amenities ensure a relaxing stay. Convenient Location for exploring the vibrant city sights just a stone's throw away. Indulge in a delicious Breakfast Buffet to start your day off right. Ready to experience the best of London? Book your stay at Thistle London Park Lane now.

Important information:

Breakfast not served on-site but across the street inside The Cumberland, London.

Guests and their invitees shall comply with all legal requirements and the hotel’s rules on guest conduct while on the hotel’s premises.

Please note that the guest who made the booking must also stay at the property. Kindly add the first and last name of the guest that will stay at the property when booking.

The name on the credit card used for the booking should correspond to the guest staying at the property.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Video

Guest Reviews

7.9
Based on 2501 reviews
Cleanliness: 6.74
Service: 8.21
Location: 9.25
Room Quality: 7.2
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 8.24
Overall Experience: 8.11
N
noel87 • family_with_children • it
9
Ottima posizione, consigliato
Pros:

La posizione è ottima, personale cordiale, buono anche avere la colazione inclusa, dimensione camera buona considerando che abbiamo richiesto un lettino extra per il bambino.

Cons:

La colazione nell'hotel vicino non è il massimo ma comunque non male, sarà stata una svista ma non era presente lo scopino WC, la mancanza del bidet.

2026-03-13 • via Nuitee
N
NIKI • family_with_children • cy
10
Pros:

Everything!

Cons:

Nothing

2026-03-13 • via Nuitee
B
Basak • family_with_children • tr
10
2026-03-12 • via Nuitee
L
loredana • extended_group • ro
10
2026-03-12 • via Nuitee
D
Diane • solo_traveller • gb
10
2026-03-11 • via Nuitee
R
Ron • solo_traveller • dk
9
Perfect location to move around for central London
2026-03-11 • via Nuitee
M
Mohamed • solo_traveller • eg
9
2026-03-10 • via Nuitee
M
Monika • couple • de
10
2026-03-10 • via Nuitee
C
Consolación • family_with_children • es
9
Pros:

La habitación, la cama, la ubicación, el personal. Todo en general, una excelente opción con una estupenda relación precio/ calidad.

Cons:

No me gustan las moquetas y mi habitación la tenía. A pesar de eso repetiría estancia sin dudarlo.

2026-03-10 • via Nuitee
A
Anna • family_with_children • it
7
Pros:

ubicazione . e zona . comodissimo x metro e mezzi

Cons:

non avere la.colazione in hotel

2026-03-10 • via Nuitee
R
Rachel • extended_group • gb
9
Great location and value for money.
Pros:

Great location, room size was good, it was a comfortable bed and friendly staff. I felt very safe in the hotel.

Cons:

Shower is only overhead and plug hole did not let water down as quick as it would usually.

2026-03-09 • via Nuitee
M
Maria Isabel • family_with_children • es
8
Pros:

El desayuno, la comodidad de las camas, la limpieza y ubicación. El personal muy amable.

Cons:

Al llegar no estaba la cama supletoria que pedimos, ya que éramos tres personas. El armario muy pequeño, no cabía la ropa de tres. La bañera, que usamos como ducha resbala.

2026-03-08 • via Nuitee
N
Nuria • family_with_children • es
10
Pros:

Muy buena ubicación. Habitación muy amplia incluso estando preparada para tres personas.

2026-03-07 • via Nuitee
L
Liv Natalija • family_with_children • no
10
Will definetly come again.
Pros:

The location was perfekt. Nice and clean hotell with helpful staff members. Thanks to Pelin.

2026-03-07 • via Nuitee
S
Sally • solo_traveller • gb
8
2026-03-06 • via Nuitee
M
Mohammed • couple • sa
9
Great hotel for whom looking for good value of money and great location, but not luxury
Pros:

Location, location, location is perfect, everything within walking distance, supermarket is just front of the hotel.

Cons:

Arrived at 9:00 A.M we didn’t check in until 2:00P.M

2026-03-06 • via Nuitee
K
Kelly • couple • il
9
Pros:

Good size rooms, comfortable beds, has a tub! 🛀

Cons:

The tub was kinda broken so you could not have a bath

2026-03-05 • via Nuitee
A
Antonio • family_with_children • be
10
Pros:

Posizione eccellente, pulizia quotidiana, nell'appartamento erano inclusi anche i caffè (cialde Nespresso) e le bevande del frigo.

Cons:

Forse l'unico piccolo difetto è l'assenza di un locale per la colazione, che mi sembra può essere fatta nell'hotel accanto. Inoltre il divano letto aveva il materasso molto molto sottile.

2026-03-05 • via Nuitee
R
Rosario • family_with_children • es
9
Muy buena experiencia
Pros:

La habitación estuvo muy bien, cómoda, grande y luminosa (nuestra habitación estaba en una esquina y tenía 3 ventanas). Baño correcto, potencia de la ducha y temperatura muy bien.

Cons:

Por poner una pega, había quizás poco espacio para poner la ropa.

2026-03-04 • via Nuitee
N
Nathalie • couple • lb
7
Pros:

Location

Cons:

Lobby, rooms

2026-03-03 • via Nuitee