Thistle London Park Lane

Hotels
7.9 (2562 reviews)
20 Great Cumberland Place , London , gb

listing image 1
Show all photos

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Ironing service
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Clean facilities
Breakfast service
Cons:
Cleanliness issues
Small room size
Unprofessional staff incidents

Categories

Cleanliness
6.74
Commentary on bed bugs and cleanliness issues.
Service
8.21
Overall staff were friendly, but there were specific complaints about unprofessional behavior from some staff.
Location
9.25
Multiple mentions of great location and proximity to key areas.
Room Quality
7.2
Comments about small room size and design issues.
Amenities
7.73
No specific mentions, standard quality for this hotel tier.
Value for Money
7.69
No specific mentions, standard quality for this hotel tier.
Food and Beverage
8.24
Positive feedback on breakfast service.
Overall Experience
8.11
Some positive experiences but overshadowed by significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:03

Property Description

Thistle London Park Lane presents an ideal stay in the heart of London, conveniently close to top attractions. Comfortable Rooms and Modern Amenities ensure a relaxing stay. Convenient Location for exploring the vibrant city sights just a stone's throw away. Indulge in a delicious Breakfast Buffet to start your day off right. Ready to experience the best of London? Book your stay at Thistle London Park Lane now.

Important information:

Breakfast not served on-site but across the street inside The Cumberland, London.

Guests and their invitees shall comply with all legal requirements and the hotel’s rules on guest conduct while on the hotel’s premises.

Please note that the guest who made the booking must also stay at the property. Kindly add the first and last name of the guest that will stay at the property when booking.

The name on the credit card used for the booking should correspond to the guest staying at the property.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Video

Guest Reviews

7.9
Based on 2562 reviews
Cleanliness: 6.74
Service: 8.21
Location: 9.25
Room Quality: 7.2
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 8.24
Overall Experience: 8.11
S
Sara • solo_traveller • se
8
Oslagbart läge, ljudisoleringen gjorde att det var tyst och lugnt
Pros:

Perfekt läge, stort rum, tyst

Cons:

Heltäckningsmattan var inte så fräsch

2026-04-11 • via Nuitee
J
Jessica • family_with_children • mt
10
Pros:

The staff were wonderful and the hotel was very clean and comfortable.

2026-04-11 • via Nuitee
H
Helen • solo_traveller • gb
10
2026-04-10 • via Nuitee
V
Vesa-Petri • solo_traveller • se
5
2026-04-10 • via Nuitee
F
fiorenza • family_with_children • it
9
Pros:

Posizione molto comoda e buona pulizia stanza

2026-04-10 • via Nuitee
M
Mariarosa • family_with_children • it
9
Pros:

Posizione eccellente, dalle finestre si può vedere il parco e Marble Arch. Stazione della metro a 2 passi e anche tantissimi negozi di food e abbigliamento. Staff gentile e accogliente.

2026-04-09 • via Nuitee
V
Vania • family_with_children • it
9
Un soggiorno confortevole
Pros:

Posizione eccellente, praticamente ad Hyde Park, servizio gentile ed efficiente, camera pulita e silenziosa. Letti comodissimi, colazione super

Cons:

Niente

2026-04-09 • via Nuitee
L
ljubicic • family_with_children • hr
10
2026-04-08 • via Nuitee
M
Mark • solo_traveller • gb
7
Great location at a responsible price.
Pros:

Location and convenience.

Cons:

Breakfast served next door.

2026-04-08 • via Nuitee
M
mei • family_with_children • mt
9
Pros:

Great Location. Easy to reach every place we want to go with public transport.

2026-04-08 • via Nuitee
S
Stefi • solo_traveller • de
8
Pros:

Room was looking nice

Cons:

When booking for a deluxe package I’m hoping to be able to see the sky from my window, well not in this case… It was a bit annoying but for 1 night it’s alright.

2026-04-07 • via Nuitee
F
Fernando AC Sousa • family_with_children • pt
8
Pros:

Localização central

2026-04-07 • via Nuitee
M
Mohammad • solo_traveller • kw
5
2026-04-07 • via Nuitee
C
Chiara • couple • it
10
Ottima vacanza
Pros:

Posizione,stanze spaziose e gentilezza del personale

Cons:

Nulla

2026-04-06 • via Nuitee
P
Pinto • family_with_children • pt
8
Muito boa
Pros:

O Pequeno almoço era em outro local/hotel pertíssimo do hotel, mas eu ja sabia disso pois na reserva efetuada essa opção foi mencionada. Muito perto também da estação de metro Central linha Vermelha.

2026-04-06 • via Nuitee
A
Aisha • couple • sa
7
2026-04-06 • via Nuitee
A
Arja • family_with_children • se
4
2026-04-06 • via Nuitee
M
Maria • solo_traveller • gr
9
London at a glance
Pros:

Location, breakfast at the next door hotel

Cons:

We didn’t have a place at the hotel to have a coffee

2026-04-05 • via Nuitee
F
Francesc Ramon • family_with_children • es
9
2026-04-04 • via Nuitee
D
Danijela • family_with_children • at
10
Zum Empfehlen!
Pros:

Sauberkeit, die Lage, Frühstück, Personal, Erreichbarkeit, alles war perfekt!!!

2026-04-04 • via Nuitee