Thistle London Park Lane

Hotels
7.9 (2755 reviews)
20 Great Cumberland Place , London , gb

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Ironing service
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Clean facilities
Breakfast service
Cons:
Cleanliness issues
Small room size
Unprofessional staff incidents

Categories

Cleanliness
6.74
Commentary on bed bugs and cleanliness issues.
Service
8.21
Overall staff were friendly, but there were specific complaints about unprofessional behavior from some staff.
Location
9.25
Multiple mentions of great location and proximity to key areas.
Room Quality
7.2
Comments about small room size and design issues.
Amenities
7.73
No specific mentions, standard quality for this hotel tier.
Value for Money
7.69
No specific mentions, standard quality for this hotel tier.
Food and Beverage
8.24
Positive feedback on breakfast service.
Overall Experience
8.11
Some positive experiences but overshadowed by significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:03

Property Description

Thistle London Park Lane presents an ideal stay in the heart of London, conveniently close to top attractions. Comfortable Rooms and Modern Amenities ensure a relaxing stay. Convenient Location for exploring the vibrant city sights just a stone's throw away. Indulge in a delicious Breakfast Buffet to start your day off right. Ready to experience the best of London? Book your stay at Thistle London Park Lane now.

Important information:

Breakfast not served on-site but across the street inside The Cumberland, London.

Guests and their invitees shall comply with all legal requirements and the hotel’s rules on guest conduct while on the hotel’s premises.

Please note that the guest who made the booking must also stay at the property. Kindly add the first and last name of the guest that will stay at the property when booking.

The name on the credit card used for the booking should correspond to the guest staying at the property.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Video

Guest Reviews

7.9
Based on 2755 reviews
Cleanliness: 6.74
Service: 8.21
Location: 9.25
Room Quality: 7.2
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 8.24
Overall Experience: 8.11
N
Norbert Nándor • solo_traveller • hu
10
Excellent
Pros:

Excellent location, very nice staff, very comfortable bed.
We loved everything about the place. ❤️

Cons:

We loved everything 😊

2026-05-16 • via Nuitee
M
Miguel • couple • ar
5
Buena ubicación . Sin muchas pretensiones
Pros:

Ubicación sin lugar a dudas

Cons:

El servicio de limpieza en las habitaciones . Para que limpien las habitaciones hay que reclamar en recepción …

2026-05-16 • via Nuitee
L
Liam • couple • ie
6
Ok
Pros:

Breakfast

Cons:

Room cleaning was dreadful

2026-05-16 • via Nuitee
D
Desiree • extended_group • es
9
2026-05-14 • via Nuitee
I
Isabela • solo_traveller • br
9
Perfeito
Pros:

Quarta bastante amplo para o centro de Londres. Localização ótima na Oxford street. Não tem luxos, quartos simples, mas confortáveis.

Cons:

Nada

2026-05-14 • via Nuitee
T
Tarek • solo_traveller • gb
10
Pros:

The reception stuff

Cons:

No so much facilities

2026-05-14 • via Nuitee
K
Kelly • couple • gb
10
2026-05-13 • via Nuitee
E
eleanor • family_with_children • gb
9
Perfect for what we were after
Pros:

The staff were amazing particularly as I was doing the London marathon they couldn’t be more helpful

Cons:

Location and facilities

2026-05-12 • via Nuitee
A
Adnyse • couple • br
7
Foi boa
Pros:

Confortável

Cons:

Os funcionários são um pouco enrolados com as reservas

2026-05-12 • via Nuitee
H
Helena • solo_traveller • hr
10
2026-05-12 • via Nuitee
A
Ariel • extended_group • il
10
2026-05-11 • via Nuitee
K
Kevin • solo_traveller • gb
10
This a weel placed and comfortable hotel for a short break.
Pros:

Easy access to central London. Brilliant location. Staff were wonderful and the room was spotless and welcoming.

Cons:

No bar or cafe.

2026-05-11 • via Nuitee
V
valeria • solo_traveller • it
8
2026-05-11 • via Nuitee
K
Keutenius • couple • gb
10
Quick, easy and accessible
Pros:

Easy access and friendly staff

Cons:

N/A

2026-05-09 • via Nuitee
A
antonia leiliana julio • couple • br
9
2026-05-09 • via Nuitee
J
José Marcelo • couple • br
1
2026-05-09 • via Nuitee
D
Daniel • couple • us
9
2026-05-08 • via Nuitee
N
nisa • couple • tr
10
mükemmel hizmet,konum
Pros:

Konum mükemmel. Otel güvenilir, iki kız arkadaş hiç sorun yaşamadık. Checkin saati gelmemiş olmasına rağmen bize yardımcı oldular erken giriş yaptık. Son gün checkout yaptıktan sonra valizlerimizi bırakmamıza izin verdiler. Odalar oldukça temiz, kullanışlı ve genişti. Çalışanların hepsi çok güler yüzlü ve yardımsever. Tekrar geleceğime çok eminim. İlk kez bir Avrupa ülkesinde otel konusun da çok mutlu ayrıldım.

2026-05-07 • via Nuitee
M
Mikaela • couple • se
8
2026-05-07 • via Nuitee
T
Tatiana • family_with_children • br
8
Foi muito boa, principalmente pela localização, cafeterias, restaurantes e acesso fácil à ônibus.
Pros:

Do espaço do quarto e localização do hotel, facilidade do check in e deixar malas.

Cons:

Roupas de banho eram um pouco ásperas.

2026-05-07 • via Nuitee