Thistle London Park Lane

Hotels
7.9 (2943 reviews)
20 Great Cumberland Place , London , gb

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Clean facilities
Breakfast service
Cons:
Cleanliness issues
Small room size
Unprofessional staff incidents

Categories

Cleanliness
6.74
Commentary on bed bugs and cleanliness issues.
Service
8.21
Overall staff were friendly, but there were specific complaints about unprofessional behavior from some staff.
Location
9.25
Multiple mentions of great location and proximity to key areas.
Room Quality
7.2
Comments about small room size and design issues.
Amenities
7.73
No specific mentions, standard quality for this hotel tier.
Value for Money
7.69
No specific mentions, standard quality for this hotel tier.
Food and Beverage
8.24
Positive feedback on breakfast service.
Overall Experience
8.11
Some positive experiences but overshadowed by significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:03

Property Description

Thistle London Park Lane presents an ideal stay in the heart of London, conveniently close to top attractions. Comfortable Rooms and Modern Amenities ensure a relaxing stay. Convenient Location for exploring the vibrant city sights just a stone's throw away. Indulge in a delicious Breakfast Buffet to start your day off right. Ready to experience the best of London? Book your stay at Thistle London Park Lane now.

Important information:

Breakfast not served on-site but across the street inside The Cumberland, London.

Guests and their invitees shall comply with all legal requirements and the hotel’s rules on guest conduct while on the hotel’s premises.

Please note that the guest who made the booking must also stay at the property. Kindly add the first and last name of the guest that will stay at the property when booking.

The name on the credit card used for the booking should correspond to the guest staying at the property.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Video

Guest Reviews

7.9
Based on 2943 reviews
Cleanliness: 6.74
Service: 8.21
Location: 9.25
Room Quality: 7.2
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 8.24
Overall Experience: 8.11
H
Hilal family_with_children sa
6
2026-07-19 via Nuitee
H
hamad couple qa
1
2026-07-18 via Nuitee
N
Nicola solo_traveller gb
5
2026-07-18 via Nuitee
S
Selen solo_traveller tr
8
2026-07-18 via Nuitee
M
Mohammed couple sa
3
Not worth for money
Pros:

Only the location

Cons:

You can’t call it hotel it is more like motel the elevator was not working during our whole stay for 4 nights only one elevator working uncomfortable beds and belows

2026-07-18 via Nuitee
I
Ian solo_traveller gb
10
Outstanding
Pros:

Room was more of a suite was a suprise

Cons:

Nothing

2026-07-17 via Nuitee
A
Abdulaziz family_with_children qa
2
Cons:

المصعد متعطل ولم يبلغونا بذلك وقت الحجز

2026-07-17 via Nuitee
G
GewoonOpVakantie couple nl
8
Prima hotel bij hartje Londen
Pros:

Vriendelijk personeel; voor een trapje van 4 treden bieden ze al hulp aan met de bagage. Konden om 12.00 uur al inchecken zonder extra kosten. Sommige faciliteiten worden gedeeld met The Cumberland Hotel (b.v. ontbijt), wat er bijna naast ligt.
Ligging op 1 minuut lopen van metrohalte Marble Arch, dus ook heel dicht bij Hyde Park en Oxford Street.

2026-07-16 via Nuitee
L
Lisa couple gb
9
2026-07-16 via Nuitee
I
INNA solo_traveller il
8
Pros:

המיקום מושלם, אך אם מזמינים חדר זוגי אז חייבים להזמין חדר דלס כי בזוגי סטנדרטי המיטה סופר צרה ולא נוחה

2026-07-16 via Nuitee
T
Tracey family_with_children gb
1
Mixed feelings, not very relaxing.
Pros:

The location

Cons:

When we arrived we were not given the key to our room untill 17;30hrs, when we should have checked in at 15:00hrs. As a consequence we missed most of the earlier acts that we had paid to see in Hyde Park.
The first night an alarm went off at 02;30am in our room waking us all up. The chap on reception told us that we would be reimbursed 20% of the first nights stay - that has not happened.

2026-07-16 via Nuitee
V
Victoria solo_traveller au
9
Pros:

Fantastic location within walking distance of everything. Room was very comfortable and staff very helpful.

Cons:

Breakfast was pricey for a buffet breakfast and machine coffee.

2026-07-16 via Nuitee
P
Prati solo_traveller gb
8
Superb location
Pros:

Excellently located for an event at hyde park

Cons:

No bar/restaurant at the hotel

2026-07-16 via Nuitee
H
Husain extended_group bh
7
Great location and excellent staff, but the hotel still needs to fix the elevators and improve the room air conditioning
Pros:

The location is excellent, within walking distance of Hyde Park, Oxford Street, and public transport. The rooms were clean, and the renovated lobby feels more modern and spacious. The staff were friendly throughout my stay, especially Abdul, who I also remember from my visit two years ago. He was welcoming, professional, and very helpful.

Cons:

The biggest issue is that one of the elevators is still out of service, just as it was two years ago. The room air conditioning is also weak and never gets properly cold, making the room feel warm during summer. The hotel also no longer offers complimentary tea and coffee in the lobby, and the large separate male and female restrooms have been replaced by a single shared restroom.

2026-07-15 via Nuitee
R
Russell family_with_children gb
9
Expensive but great location
Pros:

Location to Hyde Park for concert and walking distance from Paddington station.

Cons:

It was a tad on the pricey side for what we got but I suppose as the saying goes you pay a premium for the location.

2026-07-14 via Nuitee
J
Jen couple gb
9
Great location great hotel
Pros:

Nice and tidy lovely clean room and a fantastic location
Staff very friendly

Cons:

One lift out of use caused delay and long wait times

2026-07-14 via Nuitee
J
Jennie Pearl couple gb
10
We had an excellent stay.
Pros:

Location was perfect. Staff were very friendly & went out of their way to be helpful. Room was clean, well equipped & comfortable. Breakfast at the Cumberland was excellent. Would definitely stay again.

Cons:

Lift to lower floor out of service. Our friends with poor mobility needed a room down there with a walk in shower but they had to struggle with the stairs. You need some more rooms with walk in showers. I personally find it challenging to climb in and out of a bath & I am able bodied.

2026-07-14 via Nuitee
S
Shirlinee solo_traveller za
8
2026-07-14 via Nuitee
T
Tracey extended_group gb
10
Exceeded expectations
Pros:

Great space and seems like they thought of everything - very impressed and the staff were so helpful and friendly - would recommended and would return 😊😊

Cons:

All good

2026-07-13 via Nuitee
özgür serhat family_with_children tr
10
Pros:

Konum harika

2026-07-13 via Nuitee