Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Cons:
Cold food
Uncomfortable rooms

Categories

Cleanliness
6.11
Multiple mentions of cold food and unkempt property negatively impacted cleanliness perceptions.
Service
7.58
Staff were friendly and helpful, but service issues were noted.
Location
9.12
Consistently praised for being a good and convenient location.
Room Quality
6.57
Some rooms were cold and uncomfortable, overall perceived as needing maintenance.
Amenities
6.1
Amenities were often unavailable or not functioning, leading to disappointment.
Value for Money
7.06
Overall experience did not meet expectations for the price paid.
Food and Beverage
5.61
Food quality and variety received negative feedback; breakfast was particularly criticized.
Overall Experience
7.08
Mixed feelings due to several operational issues, but location and some staff were positively noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:18

Property Description

Luxurious Amenities
Indulge in our indoor pool, sauna, and concierge service for the ultimate relaxation during your stay.

Well-Appointed Rooms
Enjoy the comfort of our elegantly furnished rooms equipped with modern amenities and cozy bedding.

Scenic Location
Nestled in Wincanton with easy access to Longleat Safari Park and Longleat House, experience the best of countryside living.

To book your tranquil getaway at Holbrook Manor & Spa, reserve your stay now.

Important information:

The Garden Café is currently operating a limited service for Food & Beverage. Breakfast is continental only, grab and go breakfast can also be provided on request. Full English Country Breakfast is served on Saturdays and Sundays. We also offer a small selection of hot, soft and alcoholic drinks. Please contact the property for further information. We do not currently have a Bar or Restaurant available in The Manor House Building.

We are able to accommodate small toy dogs (Under 10kg) on request in our Garden Rooms only. A supplement of £20.00 per night is applicable and paid direct to the property on check in. Dogs are not permitted in The Club, The Hayloft Spa or Garden Café for hygiene reasons. Please inform us in advance if you will be brining a dog. Please note cats or any other type of pet will not be accommodated under any circumstances. Guide & Service Dogs are exempt from this policy and charges on production of correct paperwork.

The Garden Double Rooms are located in a separate Annex Building and not the main Manor House. Not recommended for lone female travelers.

Children's Swimming times are as follows: Monday to Friday 4pm to 5pm, Saturday and Sunday 9.30am till 10.30am and 4pm till 5pm.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
In the event of an early departure, the property will charge you the full amount for your stay.
This property might host on-site functions, so noise may be audible in some rooms.
This property does not accommodate bachelor(ette) or similar parties.
When booking half board, note that drinks are not included.
It's recommended to bring your own vehicle since this property is not serviced by public transportation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.9
Based on 1059 reviews
Cleanliness: 6.11
Service: 7.58
Location: 9.12
Room Quality: 6.57
Amenities: 6.1
Value for Money: 7.06
Food and Beverage: 5.61
Overall Experience: 7.08
B
Ben • couple • gb
4
Cons:

The advertisement pictures implied a quality hotel with hotel facilities. The hotel building was not functioning at all and quality was missing across the board. A few motel rooms only. This is a functioning fitness/spa club with a poor cafe style snack/bar facility only.

2026-07-16 • via Nuitee
C
Catherine • solo_traveller • gb
8
2026-07-13 • via Nuitee
R
Rachid • solo_traveller • gb
7
Pros:

I book for my son 18. He enjoyed it

Cons:

Nothing

2026-07-12 • via Nuitee
W
Wayne • couple • gb
8
Was a lovely stay other than the prom that we did not know about.
Pros:

The location was perfect for what we wanted to visit.

Cons:

We should have been told that a prom was taking place, as we could not get our car out of the car park!

2026-07-10 • via Nuitee
C
Charly • solo_traveller • gb
3
Could and should be a lovely place, a real shame
Pros:

Comfortable bed and friendly reception staff.

Cons:

The photo of the hotel is a beautiful Manor House hotel, when I arrived the house looked lovely. But I wasn’t in the house, I was in a “garden room” around the back of the hotel, room was really dated, no curtains just vertical blinds I had to repair to cover the windows. Derelict buildings next to the garden rooms, weeded over, ruined tennis court, rat boxes… desperately needs some money spending on it. When I checked in I discovered they weren’t serving food that evening due to “no staff” so I had to get back in my car and go eat elsewhere. Shower didn’t heat up to hot and ants in the room. In the morning the English breakfast was the worst I’ve had in a very long time, sausage, beans and black pudding was shrivelled and dried out obviously been hanging around for hours or reheated, egg was broken and bacon had an inch rind of raw fat.

2026-07-09 • via Nuitee
R
Ryan • solo_traveller • gb
8
Lovely hotel and grounds but the bed was not good.
Pros:

Good facilities. Good size room.

Cons:

The mattress was really not good. Very soft and dipped in places. Didn't have the best night's sleep.

2026-07-08 • via Nuitee
O
Ondine • couple • nz
6
Cons:

When we arrived on a Friday night we found there was a School Prom function on in the evening through until 11pm. This was never mentioned when we were booking online.

2026-07-08 • via Nuitee
A
Ann • solo_traveller • gb
1
2026-07-07 • via Nuitee
N
Nicky • couple • gb
8
We had a wonderful time, we would definitely come back, we had a great fried breakfast, a very relaxing experience
Pros:

Comfortable
Friendly staff
Lovely pool
Great gardens
Saunas great

Cons:

The spa pool didn’t work

2026-07-06 • via Nuitee
M
Melloney • couple • gb
8
2026-07-06 • via Nuitee
L
lucy • couple • gb
9
Cons:

non slip mat could have reached further from the swimming pool to the mens changing rooms

2026-07-05 • via Nuitee
M
Mary • solo_traveller • gb
7
2026-07-05 • via Nuitee
D
denise • couple • gb
9
Beautiful grounds and peaceful location perfect to relax in the pool or treat yourself to spa time
Pros:

Able to bring our dog, private entrance and patio area.

Cons:

No restaurant

2026-07-02 • via Nuitee
S
Susan • extended_group • nz
7
New Manager trying really hard to improve the standards here
Pros:

Old and interesting

Cons:

A little run down

2026-07-01 • via Nuitee
J
Jaki • couple • gb
7
2026-06-30 • via Nuitee
V
Victoria • couple • gb
8
2026-06-30 • via Nuitee
E
Elaine • couple • gb
8
Lovely place to stay but be prepared to go out for a proper evening meal if required.
Pros:

We had a garden room which was positioned perfectly. There were certain things in the room that were a bit tired and maybe needs a bit of money spent on them. The room was large and had its own terrace which was a bonus. Parking was plentiful and right outside the door to the room. We could of used the facilities but unfortunately we didn't have time but the grounds, swimming pool and gym were available.

Cons:

We were a bit disappointed that the Manor doesn't have a restaurant, they have a cafe which serves food but not really a proper evening meal and it was closed by 9pm. We had to go out both nights we stayed to eat dinner which was a shame as the surroundings were lovely and an evening meal sat in the gardens would have been excellent.

2026-06-30 • via Nuitee
R
Rachael • solo_traveller • gb
1
left without staying
Pros:

NOTHING

Cons:

we would like to speak with someone regarding a refund.
I booked this room for our Managing Director, he walked in to find the person on reception vaping, was given keys to a very hot, dirty and smelly room, walked straight back out and handed keys in to Reception who was now outside smoking, he found alternative accommodation elsewhere

2026-06-26 • via Nuitee
E
Ella • couple • gb
6
2026-06-25 • via Nuitee
S
Stephen • couple • gb
1
Avoid like the Plague
Pros:

Nothing

Cons:

From the Hotel's website they actively promote to prospective guests “ a relaxing retreat in one our exquisite bedrooms” which encouraged me to make a booking. Imagine my surprise therefore on arrival at the Hotel to see a large white structure promoting “Prom 26”. Only at reception when I questioned the receptionist, (hoping that it was preparatory work for the following day), did I learn that the event was that evening.

At a wedding event, quests taking the associated accommodation with them, have fully knowledge of the event in advance. In our case of the independent traveller, there was no notification. It is therefore questionable practice to double sell the site, to someone wanting the reasonable expectation of a quiet nights sleep.

Our bedroom was located directly above the Event Area, let me explain what we had to endure.

The event kicked off at 8pm, as did my headache. This followed by 3 hrs. of what felt like continuous rolling thunder, repetitive drum beats, physical vibration with the room. Outside were screams, shouting, chanting and a mass choral sing along.

The impact on me and my wife was not only the night, but being wrecked for the following day, not good and not acceptable.

In making my complaint to staff, I got no response, even an attempt at an apology. I have received no reply to a written complaint from the management, clearly, they are content with practicing, Mis-description, misrepresentation and consequentially fraudulent behaviour.

Added to which the property is tired and broken, no bar or restaurant, the pool area broken and dirty, and a sad example of a cafe, with a limited choice of sandwiches? Avoid

2026-06-24 • via Nuitee