Mercure Kuala Lumpur Trion

Hotels
•
Mercure
8.5 (508 reviews)
JALAN DUA OFF JALAN CHAN SOW LIN SUNGAI BESI , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable rooms
Helpful staff
Good location
Cons:
Cleanliness issues
Noisy rooms
Limited breakfast variety

Categories

Cleanliness
7.83
Several reviews noted issues with hygiene and cleanliness in the room.
Service
9.3
Reviews highlighted the staff as helpful and kind.
Location
8.84
Noted that while a bit away from major points of interest, the location has restaurants and is manageable.
Room Quality
8.29
Rooms were described as comfortable, though there were some concerns about noisy environments.
Amenities
8.32
General amenities are good, but some reviews mentioned a limited breakfast and parking issues.
Value for Money
8.78
Overall value was considered good in relation to the price.
Food and Beverage
7.83
Breakfast variety needs improvement based on multiple comments about limited options.
Overall Experience
8.8
Despite some drawbacks, most reviews reflect a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:22

Property Description

Luxurious Amenities
Enjoy a stay at Mercure Kuala Lumpur Trion with its outdoor swimming pool, fitness centre, and city views from each room.

Convenient Services
Benefit from a 24-hour front desk, airport transfers, room service, and free WiFi throughout the property during your stay.

Dining Experience
Indulge in a variety of cuisines at the hotel's restaurant, offering American, Chinese, and Malaysian dishes, with options for vegetarians and those seeking halal meals.

To experience all this and more, book your stay now at Mercure Kuala Lumpur Trion.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 10 per day.

Location

Guest Reviews

8.5
Based on 508 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.84
Room Quality: 8.29
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
S
Sherry Glain • solo_traveller • au
10
Pros:

Excellent Service, good facilities !

2026-06-29 • via Nuitee
S
Sherry Glain • solo_traveller • au
10
Pros:

Front office, F&B and house keeping staff showed ture hospitality values and assitsted beyond expectations.

FO staff checked me in although I reached there before the check in time.

2026-06-29 • via Nuitee
T
Teong Chee • solo_traveller • my
3
Pros:

The view from room

Cons:

The lobby cafe only open by 11am.
I was informed early for the higher floor but eventually gave me the lowest floors. This 3rd time stayed not as good as 1 or 2 times which the room with the coffee machine.

2026-06-28 • via Nuitee
R
Rajainder • solo_traveller • gb
3
I would not stay here again.
Pros:

Not much of anything at all

Cons:

1. There was no on demand hot water for the last 4 days of stay
2. Constant cigarette smoke smell through air conditioning vents
3. Staff appear ignorant on asking questions/ information with some staff lacking effective communication skills

2026-06-23 • via Nuitee
R
Rajainder • solo_traveller • gb
3
I would not stay here at all, very rare do I comment on things.
Pros:

Nothing

Cons:

Ignorant staff with lack of communication skills
Constant cigratte smoke through air conditioning vents
No hot water on demand for 4 days

2026-06-23 • via Nuitee
G
Goh • couple • my
9
2026-06-15 • via Nuitee
N
Norshima Shaari • solo_traveller • my
10
2026-06-15 • via Nuitee
T
taslim • solo_traveller • bd
10
2026-06-01 • via Nuitee
M
MOHAMMED • couple • my
10
2026-05-28 • via Nuitee
J
Jack • solo_traveller • ca
6
2026-05-16 • via Nuitee
K
King Ming • solo_traveller • my
8
2026-05-15 • via Nuitee
J
Jianjie • couple • my
2
2026-05-01 • via Nuitee
Y
Yin Chieh • solo_traveller • my
10
2026-04-30 • via Nuitee
P
Princess Natasha • solo_traveller • gb
6
Not worth the cost
Pros:

Nice location close to shops

Cons:

Bathroom had grimy grout tiles, noise disruptions all through the night and no water provided in room. Also there was an incident where I watched a security guard literally scream in the face of this poor woman on the Sky Rooftop. She was having a smoke and I was the only other guest there and there was no visible no smoking sign. I didn’t mind her smoking as there was nobody else around and we were outside anyway but the security guard quite literally charged towards her screaming at her and demanded she go with him to the wall like she’s a child! So horrible to watch and the lady was so shaken too

2026-04-22 • via Nuitee
A
Aziana • family_with_children • my
10
2026-04-20 • via Nuitee
C
coach fira • family_with_children • my
10
Pros:

All

Cons:

Nothing

2026-04-16 • via Nuitee
C
coach fira • family_with_children • my
10
Pros:

All

Cons:

Nothing

2026-04-16 • via Nuitee
T
Tong Hai • couple • my
10
2026-04-13 • via Nuitee
H
Hariharan • couple • my
10
Best
Pros:

Everything

Cons:

Nothing

2026-04-09 • via Nuitee
G
Goh • solo_traveller • my
9
2026-04-07 • via Nuitee