Mercure Kuala Lumpur Trion

Hotels
•
Mercure
8.5 (500 reviews)
JALAN DUA OFF JALAN CHAN SOW LIN SUNGAI BESI , Kuala Lumpur , my

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Children allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable rooms
Helpful staff
Good location
Cons:
Cleanliness issues
Noisy rooms
Limited breakfast variety

Categories

Cleanliness
7.83
Several reviews noted issues with hygiene and cleanliness in the room.
Service
9.3
Reviews highlighted the staff as helpful and kind.
Location
8.84
Noted that while a bit away from major points of interest, the location has restaurants and is manageable.
Room Quality
8.29
Rooms were described as comfortable, though there were some concerns about noisy environments.
Amenities
8.32
General amenities are good, but some reviews mentioned a limited breakfast and parking issues.
Value for Money
8.78
Overall value was considered good in relation to the price.
Food and Beverage
7.83
Breakfast variety needs improvement based on multiple comments about limited options.
Overall Experience
8.8
Despite some drawbacks, most reviews reflect a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:22

Property Description

Luxurious Amenities
Enjoy a stay at Mercure Kuala Lumpur Trion with its outdoor swimming pool, fitness centre, and city views from each room.

Convenient Services
Benefit from a 24-hour front desk, airport transfers, room service, and free WiFi throughout the property during your stay.

Dining Experience
Indulge in a variety of cuisines at the hotel's restaurant, offering American, Chinese, and Malaysian dishes, with options for vegetarians and those seeking halal meals.

To experience all this and more, book your stay now at Mercure Kuala Lumpur Trion.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 10 per day.

Location

Guest Reviews

8.5
Based on 500 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.84
Room Quality: 8.29
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
J
Jianjie • couple • my
2
2026-05-01 • via Nuitee
Y
Yin Chieh • solo_traveller • my
10
2026-04-30 • via Nuitee
P
Princess Natasha • solo_traveller • gb
6
Not worth the cost
Pros:

Nice location close to shops

Cons:

Bathroom had grimy grout tiles, noise disruptions all through the night and no water provided in room. Also there was an incident where I watched a security guard literally scream in the face of this poor woman on the Sky Rooftop. She was having a smoke and I was the only other guest there and there was no visible no smoking sign. I didn’t mind her smoking as there was nobody else around and we were outside anyway but the security guard quite literally charged towards her screaming at her and demanded she go with him to the wall like she’s a child! So horrible to watch and the lady was so shaken too

2026-04-22 • via Nuitee
A
Aziana • family_with_children • my
10
2026-04-20 • via Nuitee
C
coach fira • family_with_children • my
10
Pros:

All

Cons:

Nothing

2026-04-16 • via Nuitee
C
coach fira • family_with_children • my
10
Pros:

All

Cons:

Nothing

2026-04-16 • via Nuitee
T
Tong Hai • couple • my
10
2026-04-13 • via Nuitee
H
Hariharan • couple • my
10
Best
Pros:

Everything

Cons:

Nothing

2026-04-09 • via Nuitee
G
Goh • solo_traveller • my
9
2026-04-07 • via Nuitee
N
Nai Kun • solo_traveller • my
9
2026-04-05 • via Nuitee
D
Dazzie Mae • couple • sg
9
Room wise, all good and worth the stay
Pros:

Convenient, many shops nearby. At some point, we needed to go to a clinic and it was just right beside

Cons:

The parking, need to pay every time we go out. And the parking for mercure is like inside another parking. And no signal in the carpark. Had to go out to to top up my card on the phone coz no signal

2026-04-02 • via Nuitee
N
Nur Fatihah • couple • my
9
Very good and satisfied overall
Pros:

Friendly staff very accomodating and quick, room cleanliness, the fridge was good and water/iron/ hair dryer availability. I like the safety feature locks in the room and the extra more secure private parking place for hotel guests.

Cons:

The AC was not too strong would want stronger AC as sometimes it can get still be a bit warm in the room. I wished the skydeck city view could be open at longer hours than just one hour to accomodate guests' timings more.

2026-03-24 • via Nuitee
M
meriem • solo_traveller • ma
9
Pros:

كان كل شيء ممتاز من الموظفين بالريسبشن الى الغرفه
كانت نظيفة وواسعة وفيها كل ماتحتاجه.

Cons:

نسيت شاحن جوالي وعندما طلبت من الاستقبال مساعدتي بذلك للاسف لم يقدمو لي اي مساعده

2026-03-23 • via Nuitee
M
Mohamad • solo_traveller • my
10
mantap
Pros:

ok

Cons:

ok

2026-03-15 • via Nuitee
M
meriem • family_with_children • ma
9
مناسب
Pros:

كل شيء

Cons:

يمكن اعطاء الزبناء شاحن الجوال لانه نسينا الشاحن وعندما تواصلنا مع الاستقبال قال لايوجد

2026-03-10 • via Nuitee
C
Chong • family_with_children • my
9
2026-03-06 • via Nuitee
K
Kalobwe • family_with_children • zm
8
our stay was very pleasant we really enjoyed our stay
Pros:

breakfast was good
location ok

Cons:

could have been better if they had beef

2026-03-04 • via Nuitee
T
Tan • extended_group • my
9
2026-03-02 • via Nuitee
T
Tan • extended_group • my
9
2026-03-02 • via Nuitee
K
Kamila • couple • dk
10
Pros:

Amazing view from the hotel and very cosy rooms.

Cons:

It was not as good soundproof as I would expect.

2026-02-28 • via Nuitee