Mercure Kuala Lumpur Trion

Hotels
•
Mercure
8.5 (475 reviews)
JALAN DUA OFF JALAN CHAN SOW LIN SUNGAI BESI , Kuala Lumpur , my

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Children allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable rooms
Helpful staff
Good location
Cons:
Cleanliness issues
Noisy rooms
Limited breakfast variety

Categories

Cleanliness
7.83
Several reviews noted issues with hygiene and cleanliness in the room.
Service
9.3
Reviews highlighted the staff as helpful and kind.
Location
8.84
Noted that while a bit away from major points of interest, the location has restaurants and is manageable.
Room Quality
8.29
Rooms were described as comfortable, though there were some concerns about noisy environments.
Amenities
8.32
General amenities are good, but some reviews mentioned a limited breakfast and parking issues.
Value for Money
8.78
Overall value was considered good in relation to the price.
Food and Beverage
7.83
Breakfast variety needs improvement based on multiple comments about limited options.
Overall Experience
8.8
Despite some drawbacks, most reviews reflect a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:22

Property Description

Luxurious Amenities
Enjoy a stay at Mercure Kuala Lumpur Trion with its outdoor swimming pool, fitness centre, and city views from each room.

Convenient Services
Benefit from a 24-hour front desk, airport transfers, room service, and free WiFi throughout the property during your stay.

Dining Experience
Indulge in a variety of cuisines at the hotel's restaurant, offering American, Chinese, and Malaysian dishes, with options for vegetarians and those seeking halal meals.

To experience all this and more, book your stay now at Mercure Kuala Lumpur Trion.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 10 per day.

Location

Guest Reviews

8.5
Based on 475 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.84
Room Quality: 8.29
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
S
Suzana Mohamed Ali • family_with_children • my
8
Weekend escape
Pros:

Bilik yang bersih dengan susun atur dan perabot moden, minimalis. Ada coffee maker dan paip air minuman. Lif pun laju walaupun bangunan tinggi.

2026-02-12 • via Nuitee
M
Moses Gumug • family_with_children • my
10
2026-02-10 • via Nuitee
A
Anne • family_with_children • ie
9
Comfortable hotel, and could check in late
Pros:

Beautiful room and good beds

Cons:

We had a family suite, only thing I found slightly odd was that the kettle and door was in the room with the 2 single beds. Our kids are old enough not to walk out of the room, but I would have preferred if the door was in our room.

2026-02-08 • via Nuitee
A
Ayoung • solo_traveller • kr
10
Nice, reasonable stay recommended for solo travellers
Pros:

Felt safe as a solo traveler, it was also a plus that cafes and restaurants were around the hotel just 1 min away.

2026-02-08 • via Nuitee
R
Royce Peh • solo_traveller • sg
1
Very Disappointed !!!!!
Pros:

Location is very good if you want to go to opposite for work. Walking distance. Got a lot of food downstairs. But the hotel is really cannot make it. This is my first time staying there. The staffs and breakfast really cannot make it at all.
Hotel should be rated 1 star instead of 4 stars.

Cons:

Breakfast - only egg can eat, the rest of the food cannot taste. Even the breads.
Better go downstairs to have a good breakfast.
Forget about the "Free" breakfast you have.
Don't buy the hotel breakfast.

One important thing is Mercure management wrote this below.
As your booking was made via a third-party travel website, some requests and arrangements are subject to the policies of the booking platform.

=> I didn't request anything.
=> meaning need to get the room from direct booking from their website, cannot get through Booking.com.

Below is the Summary of what I encountered.

I saw this Skyline viewing access and i asked the receptionist during my check in. He told me to and wait at the reception at 750 pm, and the security will bring me up. I was there on time and told the receptionist and he asked me to sit around and wait. I approached the receptionist a few times and not sure what happened as only me was waiting there. From 7:50 pm, i waited till 8:31 pm. I was angry at that time, and I approached the receptionist the last time. Then he told me to go to the lift lobby and wait. i waited another 5 minutes to 8:36 pm. This time i approached the receptionist and asked if don't have, don't waste my time. Then, you know what, he told me he called the Security and he asked me to go to 55 Floor. The Security will bring me up. Funny, why he cannot ask me to go up and look for the Security and asked me to wait there for more than half an hour???

Shower Water is very hot after turned on for more than 5 minutes. There is NO cold water.
There is NO drinking water. The receptionist didn't even inform me. Later than i saw the dispensers beside the water basin. The water is warm and no cold water.

The breakfast - No breads, the noodles is so salty. Is it for human to eat?
I was there around 8am, almost empty, no top up.
Plates never keep all over the tables.

I saw China tour group there.
Is this how they treat Tourist ?

2026-01-30 • via Nuitee
H
Houssemeddine • solo_traveller • tn
10
Pros:

Tts

Cons:

Rien

2026-01-28 • via Nuitee
K
Kamelia Narisya • solo_traveller • my
10
2026-01-27 • via Nuitee
A
Azrul Hanis • couple • my
9
2026-01-26 • via Nuitee
N
Nabila Amani • solo_traveller • my
10
2026-01-25 • via Nuitee
K
Kiong • couple • sg
10
2026-01-24 • via Nuitee
K
Karen • family_with_children • sg
8
Pros:

Nil

Cons:

Nil

2026-01-21 • via Nuitee
R
Rafal • solo_traveller • sg
7
2026-01-20 • via Nuitee
A
Ah Chuan • couple • sg
9
2026-01-20 • via Nuitee
S
Saeid • couple • gb
9
Pros:

Hotel vibes and kind staff .

Cons:

Breakfast is more Oriental rather than general

2026-01-19 • via Nuitee
H
hon • couple • my
8
2026-01-19 • via Nuitee
J
jinping • extended_group • cn
9
整体还可以，卫生很干净，前台职业化程度还不错
Pros:

酒店的早餐对于中国人来讲并不美味，没有符合中国人吃的菜品

Cons:

早餐不好吃，酒店价格高了些

2026-01-19 • via Nuitee
H
Hayat • family_with_children • nl
4
Pros:

GEEN OF WEINIG WESTERS ONTBIJT

Cons:

KILLE ONTVANGST EN KILLE UITCHECK

2026-01-19 • via Nuitee
T
Tan • couple • sg
8
2026-01-19 • via Nuitee
F
fatiha • family_with_children • fr
10
2026-01-18 • via Nuitee
M
Mohd Zaki • couple • my
9
2026-01-18 • via Nuitee