Ridge Service Suite At Times Square

Hotels
•
Independent
8 (294 reviews)
No 1 Jalan Imbi , Kuala Lumpur , MY
60-199338823

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Facilities

Fitness facilities
24-hour front desk
Garden
Luggage storage
Sauna
Designated smoking area
Elevator
Fitness facilities
ATM/banking
Shopping on site
See all facilities

Review Highlights

Pros:
Convenient location
Attentive service
Cons:
Dirty facilities
Poor room maintenance

Categories

Cleanliness
6.5
Multiple reviews mentioned dirty walls, dusty surfaces, and poor overall cleanliness.
Service
8.5
Generally helpful staff, but some negative interactions reported.
Location
9.5
Guests appreciated the convenient location near shops and amenities.
Room Quality
7
Several complaints about old and poorly maintained rooms.
Amenities
8
Some amenities were appreciated, but significant issues with air conditioning and supplies were noted.
Value for Money
7.5
Mixed feelings on value, with some dissatisfaction expressed concerning pricing adjustments.
Food and Beverage
8.5
On-site food options were convenient but not significantly praised.
Overall Experience
8.5
Mixed experiences, with several positive aspects but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:56

Property Description

Luxurious Amenities
Indulge in 3 outdoor swimming pools, a sauna, and a fitness center for ultimate relaxation.

Dining and Entertainment
Savor a delicious meal at the on-site restaurant and unwind with a drink at the bar/lounge.

Convenient Facilities
Benefit from a business center, complimentary newspapers, and dry cleaning services, along with 5 meeting rooms for events.

Escape to luxury at Ridge Service Suite At Times Square in Kuala Lumpur. Book now for a memorable stay!

Important information:

* Pool access available from 6:00 AM to 10:00 PM.
* No pets and no service animals are allowed at this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Payment

    Cash deposit required

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8
Based on 294 reviews
Cleanliness: 6.5
Service: 8.5
Location: 9.5
Room Quality: 7
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8.5
H
Hayami • extended_group • jp
4
Pros:

立地

Cons:

・インド人オーナーがお釣りを30RMのところを20RMしか渡そうとしなかったことと、デポジットで100RMをボッタクられそうなったこと（一緒に行った友だちが宿泊代のレシートを取ってくれなかったら多分100RMは返ってこなかったです。）
・同じくインド人オーナーが、連泊だったのに清掃も入らせず、タオルを交換する気も無かったこと
・ドライヤーが無かったこと

2026-03-16 • via Nuitee
E
Erwin • couple • my
10
2026-03-11 • via Nuitee
A
Affizi • couple • my
10
2026-03-10 • via Nuitee
E
Eliezsya • extended_group • my
10
2026-03-10 • via Nuitee
A
Arumugam • solo_traveller • my
10
2026-03-10 • via Nuitee
S
Sumaiya Tasnia • family_with_children • bd
5
2026-03-09 • via Nuitee
M
Makoto • solo_traveller • th
2
Not a hotel. Someone using his extra apartment
Pros:

Good location

Cons:

Payment should be in cash only, and deposit in cash again was necessary. They said it was their system but looked like a lack of system.
So I was with local cash only the last day. Not practical to a one time traveler.

2026-03-07 • via Nuitee
K
kamaladevy • couple • my
5
Pros:

Place

2026-03-05 • via Nuitee
W
Wai • couple • gb
1
Totally this hotel is too old, room smells, towel not clean like very old clothe, not value for money, never back again
Pros:

☹️😣😣

Cons:

Room smells, too old need upgrade, towel is not clean like very old towel need go out to buy a new one , don’t know why they not upgrade totally is not value for money

2026-02-23 • via Nuitee
M
Mohammed • couple • iq
10
2026-02-10 • via Nuitee
I
Ina • couple • my
10
2026-02-10 • via Nuitee
T
Tan • extended_group • my
10
Worth it
Pros:

Nice interior and view

Cons:

Maybe the bathroom not that wonderful but still acceptable.

2026-02-10 • via Nuitee
S
Siti Nor Ashikin • family_with_children • my
9
2026-01-30 • via Nuitee
S
Siti Nor Ashikin • family_with_children • my
9
2026-01-30 • via Nuitee
A
A • solo_traveller • my
6
Pros:

Rooms ready on time
Very easy check in

Cons:

Old facilities
Floor sticky
Very old towels
2nd day request to change the towels but not done

2026-01-24 • via Nuitee
C
Chitanjay • extended_group • mu
6
Pros:

Location

Cons:

The furniture was a bit old.
The apartment itself requires some renovation

2026-01-24 • via Nuitee
A
azizan • extended_group • my
7
Pros:

Nice view, good staff responds.

Cons:

Tv cannot connect to internet. No netflix Youtube, lamp not function but had been replace after complained.

2026-01-24 • via Nuitee
R
Rosmaniza • extended_group • my
7
Cons:

1) hanya 1 shja kunci diberi.agak menyusahkan sebab sharing partner tiada kunci untuk akses

2) agent(host) warga asing..agak sukar untuk berinteraksi

2026-01-19 • via Nuitee
A
Ayu • couple • my
8
2026-01-07 • via Nuitee
A
Anaïs • couple • re
8
2026-01-04 • via Nuitee