Children allowed
Pets allowed

Facilities

Meeting rooms
Fitness facilities
Nature reserve
Express check-out
Arcade/game room
Garden
Luggage storage
Express check-in/check-out
Sauna
Designated smoking area
See all facilities

Review Highlights

Cons:
Worst accommodation experience
Hidden fees
Unclean rooms
Poorly maintained facilities
Chaotic service

Categories

Cleanliness
3.79
The room had a sewage smell, and the bathroom flooded after every shower.
Service
7.77
Service was confusing and frustrating, but someone eventually came to assist.
Location
7.81
Location within mixed-use towers was chaotic but accessible.
Room Quality
3.75
Rooms were split into sections, unsettling, and poorly maintained.
Amenities
4.78
Facilities like the TV did not work and were poorly maintained.
Value for Money
5.75
Charged extra fees, making it feel not worth the cost.
Food and Beverage
7.39
Not mentioned in the review; standard quality for this hotel tier.
Overall Experience
3.76
A series of frustrating experiences made the stay deeply unsatisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:57

Property Description

Luxurious Relaxation
Indulge in massages, body treatments, and facials at our hotel. Enjoy our 2 indoor swimming pools, sauna, and fitness center. Plus, take advantage of concierge services, babysitting, and an arcade.

Business and Events
Benefit from our business center, express check-out, and conference spaces. Host seamless events in our meeting rooms. With self-parking available, your stay with us will be productive and hassle-free.

Elegant Accommodations
Stay in our uniquely decorated guestrooms with modern amenities like Smart TVs and complimentary internet access. Pamper yourself in our bathrooms with rainfall showers. Housekeeping services are provided for your comfort.

Book your luxurious stay at MCity Infinity pool KLCC now.

Important information:

  • Pool access available from 6:30 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Property follows regional sanitization guidelines Safe & Clean (Malaysia)

See all policies

Location

Guest Reviews

5.6
Based on 3 reviews
Cleanliness: 3.79
Service: 7.77
Location: 7.81
Room Quality: 3.75
Amenities: 4.78
Value for Money: 5.75
Food and Beverage: 7.39
Overall Experience: 3.76
S
Sami
2
WORST PLACE EVER - STAY AWAY
Pros:

Absolutely the worst accommodation experience we’ve ever had. This is not really a hotel, but a chaotic set of 33–35 floor mixed-use towers. Even though we had already paid for our room through Hotels.com, they still charged us additional service fees, merchant fees, and parking fees upon arrival. We were made to wait until 3 PM, and then some random guy took us through a ridiculous “puzzle” process just to get to our room — entering through different doors, using mailbox codes, collecting cards — it took almost an hour.

Without any prior notice, we were told we would have to change rooms the next day. The first room was supposed to be private, but they split it and brought in other guests. The next day, we were rushed to another room, which smelled like sewage. After begging for help, someone came and barely cleaned the toilet. That room had also been “split” into A and B sections, and in the middle of the night, strangers walked into the A side.

Facilities were terrible — TV didn’t work, the bathroom flooded after every shower, the walls were full of cracks, and they even tried to charge us for a broken air conditioner remote holder that was already damaged before we arrived.

They seem to be doing everything just to squeeze more money out of guests. Absolutely not recommended. Stay away from this place.

2025-08-11 • via Nuitee
J
Johan
2
Absolutely awful ! Had to change to a proper hotel
Pros:

Rent this at your own risk. I had to change due to it being impossible to have a conversation in a normal tone in the living room due to faulty plumbing, making a constant swoshy sound in the lower part of apartment.
Dusty, lack of glasses and utensils and the one there were are of poor quality and chipped. Windows full of handprints and smudges. A carpet in lower area was filthy as F. The futon was broken.

Asked the people renting this out for a different unit, but then they said: All are already booked. But the mailbox where you pick up cars and keys was full of keys to other places.

2024-06-08 • via Nuitee
R
Raja Marzyani • family_with_children
8
Pros:

Love the facilities: Swimming pool, kids park, and its convenient coz in the same building there are convenient store, grocer and diners. Didnt like the part that we need to clear thrash to the refuse area ourselves, although i really dont mind cleaning the dishes and cutleries used at all. Didnt like the part that there was only one small trash bucket and it was hidden in the kitchen and there was no spare thrash bag. We were expecting a sofa bed and there was only a bench, and not big enough for one adult to lie on alone. The water work was lame too. For the price we paid, I'll say I would not come again.

2023-07-24 • via Nuitee