Four Points by Sheraton Kuala Lumpur, City Centre

Hotels
•
Four Points by Sheraton
8.8 (1372 reviews)
Corner of Jalan Sultan Ismail & Jalan Ampang , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Family-friendly facilities
Helpful staff
Cons:
Crowded dining areas
Some noise issues

Categories

Cleanliness
8.34
Some reviews mentioned clean rooms but also noted noise issues affecting sleep quality.
Service
9.11
Many guests praised the helpful and friendly staff.
Location
9.35
Good location with lovely views, though street access can be busy.
Room Quality
8.8
Spacious rooms, but some inconveniences with room service noted.
Amenities
8.83
Facilities are generally kid-friendly and enjoyable.
Value for Money
8.49
Some comments on being overpriced, especially during peak times.
Food and Beverage
8.14
Breakfast service noted as crowded and could be more affordable.
Overall Experience
9.31
Overall fantastic experience with a lot of family-friendly activities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:57

Property Description

Luxurious Accommodations
Indulge in modern and stylish air-conditioned rooms with city views and upscale amenities for a relaxing stay.

Top-Notch Facilities
Take advantage of the outdoor swimming pool, fitness centre, and sun terrace for ultimate relaxation and leisure.

Central Location
Explore Kuala Lumpur's iconic landmarks such as the Petronas Twin Towers and Suria KLCC just a stone's throw away from the hotel.

To book your stay at Four Points by Sheraton Kuala Lumpur, City Centre and experience luxury and convenience at its best, visit our website or call our 24-hour front desk today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent resident's MY PR Card are exempted.

Our spa is under renovation until further notice. Alternatively, guests can enjoy the temporary spa located at level 4 of the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 10 per day.

Location

Guest Reviews

8.8
Based on 1372 reviews
Cleanliness: 8.34
Service: 9.11
Location: 9.35
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.49
Food and Beverage: 8.14
Overall Experience: 9.31
R
Rainbow • family_with_children • my
10
Will revisit again
Pros:

They upgrade my room for twin towers view
It’s my son birthday and they prepare a small box of cup cake for my son ..
the staff all are very friendly

2026-03-14 • via Nuitee
A
Andreas • family_with_children • de
10
Pros:

Die Lage und Sauberkeit des Hotels.

2026-03-13 • via Nuitee
C
Carmen • family_with_children • my
10
2026-03-12 • via Nuitee
W
Winishe • family_with_children • au
10
2026-03-11 • via Nuitee
S
Samo Vodusek • family_with_children • si
8
2026-03-11 • via Nuitee
A
Andy • family_with_children • mu
9
2026-03-10 • via Nuitee
B
birks • family_with_children • se
10
2026-03-10 • via Nuitee
K
Kaveer • couple • gb
9
2026-03-09 • via Nuitee
K
Kaveer • couple • gb
9
2026-03-09 • via Nuitee
K
Kaveer • couple • gb
9
2026-03-09 • via Nuitee
S
Shane • couple • tr
10
2026-03-09 • via Nuitee
G
Gaz • couple • au
7
2026-03-08 • via Nuitee
M
Mika • family_with_children • fi
7
Pros:

Sijainti ja siisteys, uima-allasosasto

Cons:

Ei niin hieno, kun kun kuvat antoivat ymmärtää. Hotellissa ei ollut tarjolla lisävuoteita.

2026-03-08 • via Nuitee
J
Jacqueline • couple • my
10
2026-03-07 • via Nuitee
S
Su Ken • family_with_children • au
10
2026-03-06 • via Nuitee
C
Cheng Mao Hong • family_with_children • my
10
Pros:

Everything

Cons:

Nothing

2026-03-06 • via Nuitee
L
Laszlo • couple • hu
10
2026-03-04 • via Nuitee
D
Dave • family_with_children • gb
10
Amazing hotel in an amazing location, with amazing staff, need I say more . Book it and find out, you won’t be disappoin
Pros:

Location was brilliant, pool and kids playground were fantastic, food service and friendliness of the staff was second to none !

Cons:

The face that we couldn’t stay longer !!

2026-03-03 • via Nuitee
S
Sherily • couple • my
8
Surely I will come again for the next staycation.
Pros:

Buffet breakfast was nice and variety. I likes the beef strips! Staff friendly and lovely.

Cons:

Kids club not so many attractions for the kids.

2026-03-02 • via Nuitee
A
Adam • family_with_children • pl
10
2026-02-28 • via Nuitee