Four Points by Sheraton Kuala Lumpur, City Centre

Hotels
•
Four Points by Sheraton
8.8 (1586 reviews)
Corner of Jalan Sultan Ismail & Jalan Ampang , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Family-friendly facilities
Helpful staff
Cons:
Crowded dining areas
Some noise issues

Categories

Cleanliness
8.34
Some reviews mentioned clean rooms but also noted noise issues affecting sleep quality.
Service
9.11
Many guests praised the helpful and friendly staff.
Location
9.35
Good location with lovely views, though street access can be busy.
Room Quality
8.8
Spacious rooms, but some inconveniences with room service noted.
Amenities
8.83
Facilities are generally kid-friendly and enjoyable.
Value for Money
8.49
Some comments on being overpriced, especially during peak times.
Food and Beverage
8.14
Breakfast service noted as crowded and could be more affordable.
Overall Experience
9.31
Overall fantastic experience with a lot of family-friendly activities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:57

Property Description

Luxurious Accommodations
Indulge in modern and stylish air-conditioned rooms with city views and upscale amenities for a relaxing stay.

Top-Notch Facilities
Take advantage of the outdoor swimming pool, fitness centre, and sun terrace for ultimate relaxation and leisure.

Central Location
Explore Kuala Lumpur's iconic landmarks such as the Petronas Twin Towers and Suria KLCC just a stone's throw away from the hotel.

To book your stay at Four Points by Sheraton Kuala Lumpur, City Centre and experience luxury and convenience at its best, visit our website or call our 24-hour front desk today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent resident's MY PR Card are exempted.

Our spa is under renovation until further notice. Alternatively, guests can enjoy the temporary spa located at level 4 of the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 10 per day.

Location

Guest Reviews

8.8
Based on 1586 reviews
Cleanliness: 8.34
Service: 9.11
Location: 9.35
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.49
Food and Beverage: 8.14
Overall Experience: 9.31
L
Lauren • solo_traveller • au
10
Great family hotel
Pros:

Pool was amazing and rooms were very clean and comfortable. Breakfast was one of the best buffets. Location was central

Cons:

Nothing, our stay was excellent

2026-07-17 • via Nuitee
M
MOHD ZULFARDLY • solo_traveller • my
10
2026-07-17 • via Nuitee
Z
Zain • family_with_children • pk
10
2026-07-16 • via Nuitee
R
Roline • family_with_children • au
6
Pros:

The location is excellent

Cons:

The hotel share a swimming pool with a different hotel ,difficult to get sunbeds I was abit disappointed

2026-07-16 • via Nuitee
M
Muhammad • family_with_children • sg
6
2026-07-16 • via Nuitee
S
Sandra • family_with_children • at
9
Super Aufenthalt mitten in Kuala Lumpur
Pros:

Größe vom Zimmer war super, die Lage war perfekt. Man konnte alles gut zu Fuß erreichen

Cons:

Das Frühstück war leider nicht so ausgiebig bzw. abwechslungsreich. Mehr Auswahl hätte es sein können.

2026-07-15 • via Nuitee
E
Eva • family_with_children • de
10
2026-07-14 • via Nuitee
M
marley • family_with_children • sg
8
2026-07-14 • via Nuitee
S
Syah • couple • my
9
Awesome stay for 2 nights, and it’s not enough
Pros:

Love the facilities, the staffs all friendly, my kids love the pool, so far we had a great experience here, definitely will be back again 👍🏻

2026-07-12 • via Nuitee
A
Aminah • couple • my
9
we had a great short holiday here … love all abouat the hotel.. the saff realy helpful n friendly, breakfast was so amaz
Pros:

all abouat them

2026-07-12 • via Nuitee
F
Fabio Charone • solo_traveller • om
8
2026-07-12 • via Nuitee
O
Omer • solo_traveller • us
9
2026-07-12 • via Nuitee
G
Geert • family_with_children • nl
7
Ok hotel voor gezinnen vanwege het zwembad en de ligging.
Pros:

De ligging, de hygiëne en de moderne staat van het hotel.

Cons:

Het is officieel vijf sterren, maar het is een heel gemiddeld en massaal hotel.

2026-07-11 • via Nuitee
N
Nur Hamidah • couple • my
9
2026-07-10 • via Nuitee
A
Ali • couple • sa
10
إقامة رائعة
Pros:

الموظفين

Cons:

لاشيء

2026-07-10 • via Nuitee
N
Nadiah • solo_traveller • sg
10
2026-07-09 • via Nuitee
M
Mamadou • family_with_children • fr
9
très bon séjour
Pros:

un endroit idéale pour les familles. les espaces de jeux, la piscine et la salle de sport bien placé. Plusieurs ascenseurs pour faciliter l'accès au chambre. la conciergerie est aussi top.

Cons:

la restauration est trop chère.

2026-07-09 • via Nuitee
E
En • couple • tw
10
住得很舒適，員工都很親切，能幫忙解決問題，是旅遊時適合休息的地方
Pros:

空間大小、景色、整潔、服務周到

2026-07-09 • via Nuitee
A
Ali • couple • sa
10
إقامة رائعة وتمنيت ان أولادي معي
Pros:

كل شيء جميل

Cons:

السعر غالي شوي

2026-07-09 • via Nuitee
H
Hayyan • family_with_children • my
8
Will come back if i need a staycation!
Pros:

Strategic location. Good breakfast spread. Exceptional staffs, from front desk, to pool guys, even the housekeeping team are so friendly.

2026-07-08 • via Nuitee