Four Points by Sheraton Kuala Lumpur, City Centre

Hotels
•
Four Points by Sheraton
8.8 (1507 reviews)
Corner of Jalan Sultan Ismail & Jalan Ampang , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Family-friendly facilities
Helpful staff
Cons:
Crowded dining areas
Some noise issues

Categories

Cleanliness
8.34
Some reviews mentioned clean rooms but also noted noise issues affecting sleep quality.
Service
9.11
Many guests praised the helpful and friendly staff.
Location
9.35
Good location with lovely views, though street access can be busy.
Room Quality
8.8
Spacious rooms, but some inconveniences with room service noted.
Amenities
8.83
Facilities are generally kid-friendly and enjoyable.
Value for Money
8.49
Some comments on being overpriced, especially during peak times.
Food and Beverage
8.14
Breakfast service noted as crowded and could be more affordable.
Overall Experience
9.31
Overall fantastic experience with a lot of family-friendly activities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:57

Property Description

Luxurious Accommodations
Indulge in modern and stylish air-conditioned rooms with city views and upscale amenities for a relaxing stay.

Top-Notch Facilities
Take advantage of the outdoor swimming pool, fitness centre, and sun terrace for ultimate relaxation and leisure.

Central Location
Explore Kuala Lumpur's iconic landmarks such as the Petronas Twin Towers and Suria KLCC just a stone's throw away from the hotel.

To book your stay at Four Points by Sheraton Kuala Lumpur, City Centre and experience luxury and convenience at its best, visit our website or call our 24-hour front desk today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent resident's MY PR Card are exempted.

Our spa is under renovation until further notice. Alternatively, guests can enjoy the temporary spa located at level 4 of the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 10 per day.

Location

Guest Reviews

8.8
Based on 1507 reviews
Cleanliness: 8.34
Service: 9.11
Location: 9.35
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.49
Food and Beverage: 8.14
Overall Experience: 9.31
A
Anfal • family_with_children • my
9
Pleasant & wonderful stay
Pros:

KLCC view from the room 😍
Kids totally enjoy the playground and waterpark pool

2026-06-06 • via Nuitee
N
Nurul • family_with_children • my
9
Pros:

Pool untuk budak2 yg menari

2026-06-06 • via Nuitee
G
Greg • solo_traveller • au
8
2026-06-06 • via Nuitee
S
Shirly • couple • my
10
2026-06-05 • via Nuitee
M
Muhamad Syamim • solo_traveller • my
10
2026-06-05 • via Nuitee
H
Hasri • family_with_children • sg
7
2026-06-05 • via Nuitee
N
Nurul • couple • sg
9
2026-06-05 • via Nuitee
N
Nurmalina • solo_traveller • my
10
2026-06-04 • via Nuitee
M
Mohd Aizat • couple • my
10
2026-06-03 • via Nuitee
A
Azmeel Mazlee • solo_traveller • my
9
2026-06-03 • via Nuitee
A
Aidil • couple • my
10
2026-06-03 • via Nuitee
S
Siti Fatimah • couple • my
9
2026-06-03 • via Nuitee
Z
zakwan • couple • my
10
Very satisfied with the service and the stay. Thank you for the birthday cake for my daughter
Pros:

Room was clean. Pool was big enough even its crowded

Cons:

-

2026-06-03 • via Nuitee
N
Nazalyn Aryati • solo_traveller • my
10
2026-06-03 • via Nuitee
N
Nazalyn Aryati • solo_traveller • my
10
FP HOSPITALITY
Pros:

EVERYTHING ABOIT THE HOTEL & STAFF.

Cons:

NOTHING TO COMMENT.

2026-06-03 • via Nuitee
M
Muhd Nur Hafiez • solo_traveller • my
9
2026-06-02 • via Nuitee
X
XIAOWEI • family_with_children • jp
5
2026-06-02 • via Nuitee
B
Betty • family_with_children • sg
10
Thumbs up to the in room dining service team that providing an excellent service!
Pros:

Swimming pool

Cons:

There were no shops nearby such as 7-11, family mart within 5 mins walk.

2026-06-02 • via Nuitee
N
Noor • couple • my
10
Perfect gateway!
Pros:

Cozy, warm welcome from the staff, smooth check in and check out, staff very polite and friendly.. definitely will come back!

2026-06-01 • via Nuitee
N
Nurhazleena • family_with_children • my
6
2026-06-01 • via Nuitee