Crowne Plaza Penang Straits City by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.8 (460 reviews)
4823-4824 2F, Jalan Pantai, Taman Selat , Perai , my

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
New and clean hotel
Great room views
Cons:
Cleanliness issues
Remote location
Food quality concerns

Categories

Cleanliness
8.44
Some guests reported issues with cleanliness, including hair on pillows and a smelly pillow.
Service
9.41
Many reviewers appreciated the helpful staff and good service.
Location
7.95
Several comments noted the hotel's remote location and isolation from nearby amenities.
Room Quality
9.4
Guests praised the spacious and new rooms with great views.
Amenities
8.93
The hotel offers various amenities, but some limitations were noted regarding pool access.
Value for Money
8.89
Overall perceived as good value, though some mixed comments on specific aspects.
Food and Beverage
8.44
Breakfast options were generally regarded as good, but some food quality concerns were raised.
Overall Experience
8.91
Generally positive experiences, despite some issues with cleanliness and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:07

Property Description

Luxurious Amenities
Indulge in the outdoor swimming pool, fitness center, and terrace for relaxation during your stay.

Culinary Delights
Savor authentic Malaysian dishes at the on-site restaurant and unwind with cocktails at the stylish bar.

Convenience and Comfort
Enjoy air-conditioned rooms with modern amenities, 24-hour room service, and a helpful 24-hour front desk staff.

For a lavish and convenient stay in Perai, book your room at Crowne Plaza Penang Straits City now.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.8
Based on 460 reviews
Cleanliness: 8.44
Service: 9.41
Location: 7.95
Room Quality: 9.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 8.44
Overall Experience: 8.91
K
kae Ming • family_with_children • my
10
2026-04-10 • via Nuitee
S
Samsol kamar • family_with_children • my
10
Sangat baik
Pros:

Sgt puas hati wpon 1 mlm... Akan dtg lagi

Cons:

Tiada

2026-04-09 • via Nuitee
K
Kirill • family_with_children • by
8
2026-04-07 • via Nuitee
I
INTAN NUR NABIHA • family_with_children • my
9
2026-04-06 • via Nuitee
A
Andrea • family_with_children • my
9
Pros:

Super friendly stuff....very clean nice Hotel with a beautiful breakfast.....so many choices.
Parking is free for Hotel guests.
even they give 20% for the Dinner.
We will come back

2026-04-05 • via Nuitee
S
Salina • extended_group • my
10
Location and pleasant stay
Pros:

Love it!!

Cons:

-

2026-03-30 • via Nuitee
T
Thema • couple • my
8
2026-03-29 • via Nuitee
R
Ragendran • couple • my
10
2026-03-29 • via Nuitee
N
Nurul Atiqah • couple • my
8
Nice stay
Pros:

The cleanliness and the location

Cons:

That we need to change the lift to go to carpark

2026-03-27 • via Nuitee
S
Szabolcs • solo_traveller • ch
9
Pros:

Lot of possibilities for breakfast, great pool.

Cons:

The air conditioning blew the air on the bed, which was very disturbing

2026-03-27 • via Nuitee
D
David • family_with_children • gb
6
Crowne Plaza review
Pros:

Clean with a good breakfast.

Cons:

Trying to be too smart with eco facilities like lighting and air con which was not cool enough. Only 5 sun loungers, some of which were badly stained around a rather small pool.

2026-03-27 • via Nuitee
D
Derek Dunkley • solo_traveller • gb
10
Pros:

Liked everything but the location a fantastic hotel built in the wrong place

2026-03-27 • via Nuitee
M
MOHD SHAIFUL RIZHWAN • couple • my
8
2026-03-25 • via Nuitee
I
Indera Saifullah • family_with_children • my
8
A Comfortable Stay with Excellent Service and a Hidden Food Gem Nearby
Pros:

The room was very clean and well maintained. The staff were polite and very helpful, including the security guard, front office team, housekeeping, and room service delivery. Well done, everyone!

Cons:

There was no convenience store within walking distance. Room dining also had a limited menu and restricted operating hours.

However, the hotel is just a 5-minute drive from the famous Nasi Kandar Pokok Ketapang, which is absolutely delicious. I went there with my wife and children on the first night of our two-night stay.

2026-03-23 • via Nuitee
H
HENG YIP • couple • my
6
Could be better
Pros:

Buffet breakfast was ok with reasonable selections.

Cons:

Despite repeated request, my room is not clean and bed not made.

2026-03-18 • via Nuitee
A
Anushka • solo_traveller • sg
9
2026-03-17 • via Nuitee
A
Ashwini • family_with_children • my
10
2026-03-16 • via Nuitee
X
XIN YI • family_with_children • my
8
2026-03-16 • via Nuitee
R
RIZAL BIN MOHAMAD • family_with_children • my
10
2026-03-14 • via Nuitee
R
Ramlan • family_with_children • my
9
2026-03-12 • via Nuitee