Ritz Residence, Imago Mall Loft B

Hotels
9.5 (520 reviews)
Lift Entrance Between Zus Coffee & Grill Patio, Level 7, The Loft B, Imago Shopping Mall, 88000 Kota Kinabalu, Sabah Level 7, B-7-25 , Kota Kinabalu , my

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Quality cleanliness
Friendly staff
Great location
High-end amenities
Comfortable bed
Cons:
Small room size
No hair conditioner provided
Water flow issue in shower

Categories

Cleanliness
9.5
Guests frequently praised the cleanliness and maintenance of the rooms.
Service
10
Exceptional communication and friendly staff mentioned across multiple reviews.
Location
9.5
Convenience of location highlighted in several reviews, especially near shops and restaurants.
Room Quality
9
The rooms are generally praised but noted to be smaller than expected.
Amenities
9.5
High-quality toiletries and thoughtful amenities well-received by guests.
Value for Money
9.5
Overall positive sentiment regarding value, with some discrepancies noted.
Food and Beverage
9
Food options are not directly mentioned; standard quality for this hotel tier assumed.
Overall Experience
10
Overall experience rated highly, with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:30

Property Description

Convenience and Comfort
Ritz Residence @ Imago Loft B 7th Floor offers air-conditioned rooms equipped with modern amenities like a fridge, microwave, and flat-screen TV, ensuring a comfortable stay for guests.

Leisure and Recreation
Guests can unwind and relax at the year-round outdoor pool, fitness centre, and sauna, or explore the garden for a tranquil retreat within the bustling city of Kota Kinabalu.

Multilingual Assistance
With staff fluent in English, Malay, and Chinese, guests can expect excellent service and round-the-clock assistance from the reception, making their stay at Ritz Residence @ Imago Loft B 7th Floor seamless and enjoyable.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

9.5
Based on 520 reviews
Cleanliness: 9.5
Service: 10
Location: 9.5
Room Quality: 9
Amenities: 9.5
Value for Money: 9.5
Food and Beverage: 9
Overall Experience: 10
N
Noradeen • solo_traveller • my
10
Amazing... 👍🏻
Pros:

Everything was great, the location, the facilities, the room, the staff ..
I have a very pleasant stay .. worth the money.. very recommended

2026-03-28 • via Nuitee
A
Alif BN • couple • bn
10
Pros:

Exceptional stay with a perfect location directly connected to Imago Mall making everything very convenient for food and shopping. The unit was clean modern and comfortable with a nice view. Unlike other Imago apartment units this truly feels more like a luxury hotel stay. Check in was smooth and the host was responsive. Will definitely stay again.

2026-03-28 • via Nuitee
A
Alif BN • couple • bn
10
2026-03-28 • via Nuitee
W
Wardi • couple • bn
10
It was fantastic. 10/10✨⭐️🌟
Pros:

The place is well-maintained, and the staff are exceptionally friendly and helpful. It’s also conveniently located with easy access, just a short distance from Imago Shopping Mall.

Cons:

None.

2026-03-28 • via Nuitee
R
Ruhsana • couple • bn
10
Pros:

The amenities, service and cleanliness was amazing. Would definitely stay here again ❤️

2026-03-27 • via Nuitee
S
Sabri • couple • bn
9
2026-03-25 • via Nuitee
L
Lucri • couple • ch
10
Ottima scelta
Pros:

La cura verso il cliente

Cons:

Niente

2026-03-25 • via Nuitee
A
Ailee Veema • family_with_children • my
10
A very luxurious and comfortable stay.
Pros:

Everything was great.

Cons:

None

2026-03-23 • via Nuitee
J
JULIAN • couple • gb
10
Highly recommend this place, it is fantastic, a lot better than a 5⭐️ hotel, the staff are so good, nothing is a problem
Pros:

The staff, the service, the location

Cons:

nothing

2026-03-21 • via Nuitee
B
Benjamin • solo_traveller • au
7
Nice Airbnb in residential apartment building above a mall
Pros:

Room felt really fancy, and super comfy too. Staff really helpful, they sent a lot of helpful comms, and let me check out 30 mins late. Nice view too. Handy that it’s above the mall as heaps of places to eat and shop.

Cons:

The shared facilities could use a little love, such as the pool, entryways , and lifts. The gym wasn’t great, many broken machines and not a lot of equipment.

2026-03-21 • via Nuitee
C
Coleen • family_with_children • sg
10
Super nice stay st Ritz Residence
Pros:

The room is clean, bed is very comfortable. The staff were super responsive and helpful. Many thanks for the wonderful stay and will definitely stay there again.

Cons:

Nil

2026-03-15 • via Nuitee
M
Marc • solo_traveller • au
10
Pros:

Very central and very clean and very modern

Cons:

Size of room slightly smaller than pictures

2026-03-13 • via Nuitee
N
Nicole • couple • au
10
Pros:

Staff are very friendly and proactive. The room is exceptional. The gym and pools are amazing. Location perfect.
Book this place. You will not regret it.

Cons:

Nothing

2026-03-09 • via Nuitee
N
NURIZZATY • couple • my
10
good
Pros:

all the staff are good and very welcoming and the service all good. the room also clean.

Cons:

no netflix and please change to android tv maybe.

2026-03-09 • via Nuitee
W
Wolfgang • solo_traveller • de
10
2026-03-06 • via Nuitee
G
Gurdev • solo_traveller • my
10
Staff were amazing and very helpful
Pros:

The details everything looked cared for

2026-03-05 • via Nuitee
S
shen • couple • my
10
2026-03-02 • via Nuitee
M
Marven • couple • my
10
Pros:

The location is good, but the service is next level exceptional. Responses and actions are quick.

Cons:

Nothing

2026-03-01 • via Nuitee
J
Jürgen • couple • ch
9
Toller Aufenthalt!
Pros:

Ein sehr schönes Apartment, hochwertig ausgestattet, mit sehr bequemen Betten. Tee, Kaffee vorhanden, sogar ein Kühlschrank mit Gratisgetränken steht zur Verfügung. Gratis Wäscheservice.
Sehr freundliche und einfache Kommunikation mit den Mitarbeitern per Whatsup.

Cons:

Die Wäsche nach dem Wäscheservice sollte zusammengelegt sein, nicht zerknittert im Wäschesack.

2026-03-01 • via Nuitee
A
alexandre • couple • fr
10
2026-02-25 • via Nuitee