Ritz Residence, Imago Mall Loft B

Hotels
9.5 (520 reviews)
Lift Entrance Between Zus Coffee & Grill Patio, Level 7, The Loft B, Imago Shopping Mall, 88000 Kota Kinabalu, Sabah Level 7, B-7-25 , Kota Kinabalu , my

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Quality cleanliness
Friendly staff
Great location
High-end amenities
Comfortable bed
Cons:
Small room size
No hair conditioner provided
Water flow issue in shower

Categories

Cleanliness
9.5
Guests frequently praised the cleanliness and maintenance of the rooms.
Service
10
Exceptional communication and friendly staff mentioned across multiple reviews.
Location
9.5
Convenience of location highlighted in several reviews, especially near shops and restaurants.
Room Quality
9
The rooms are generally praised but noted to be smaller than expected.
Amenities
9.5
High-quality toiletries and thoughtful amenities well-received by guests.
Value for Money
9.5
Overall positive sentiment regarding value, with some discrepancies noted.
Food and Beverage
9
Food options are not directly mentioned; standard quality for this hotel tier assumed.
Overall Experience
10
Overall experience rated highly, with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:30

Property Description

Convenience and Comfort
Ritz Residence @ Imago Loft B 7th Floor offers air-conditioned rooms equipped with modern amenities like a fridge, microwave, and flat-screen TV, ensuring a comfortable stay for guests.

Leisure and Recreation
Guests can unwind and relax at the year-round outdoor pool, fitness centre, and sauna, or explore the garden for a tranquil retreat within the bustling city of Kota Kinabalu.

Multilingual Assistance
With staff fluent in English, Malay, and Chinese, guests can expect excellent service and round-the-clock assistance from the reception, making their stay at Ritz Residence @ Imago Loft B 7th Floor seamless and enjoyable.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

9.5
Based on 520 reviews
Cleanliness: 9.5
Service: 10
Location: 9.5
Room Quality: 9
Amenities: 9.5
Value for Money: 9.5
Food and Beverage: 9
Overall Experience: 10
W
Wolfgang • solo_traveller • de
10
2026-03-06 • via Nuitee
G
Gurdev • solo_traveller • my
10
Staff were amazing and very helpful
Pros:

The details everything looked cared for

2026-03-05 • via Nuitee
S
shen • couple • my
10
2026-03-02 • via Nuitee
J
Jürgen • couple • ch
9
Toller Aufenthalt!
Pros:

Ein sehr schönes Apartment, hochwertig ausgestattet, mit sehr bequemen Betten. Tee, Kaffee vorhanden, sogar ein Kühlschrank mit Gratisgetränken steht zur Verfügung. Gratis Wäscheservice.
Sehr freundliche und einfache Kommunikation mit den Mitarbeitern per Whatsup.

Cons:

Die Wäsche nach dem Wäscheservice sollte zusammengelegt sein, nicht zerknittert im Wäschesack.

2026-03-01 • via Nuitee
M
Marven • couple • my
10
Pros:

The location is good, but the service is next level exceptional. Responses and actions are quick.

Cons:

Nothing

2026-03-01 • via Nuitee
A
alexandre • couple • fr
10
2026-02-25 • via Nuitee
C
Chung • extended_group • my
8
Pros:

comfortable room, nice renovation with good facilities of TV, shower room, hairdryer, etc

Cons:

The handwash basin should get deeper one, water splashing everywhere

2026-02-24 • via Nuitee
S
Syaimaa • couple • bn
10
Perfect for solo 🫶🏻
Pros:

Perfect - it fits all my expectations and travel needs! Thank you for the amazing staff service too, and for always checking to make sure I was comfortable. Truly appreciate it, will definitely book this apartment for my future shopping trips 😁

Cons:

I have absolutely nothing to complain about this apartment because both accommodation and staff were amazing 😍 10/10 ✨

2026-02-13 • via Nuitee
B
Bruno Yong • couple • my
8
2026-02-11 • via Nuitee
Y
yachun • extended_group • tw
8
Pros:

用‎WhatsApp聯繫非常便利，而且會即時回應，住宿地點就在shopping Mall的樓上，買東西很方便，設備很好有Dyson吹風機， 電視很大有Netflix

Cons:

房間太小，沒有渡假的感覺，不喜歡香水味，從艾美飯店換過去覺得擁擠

2026-02-11 • via Nuitee
A
Almadihi • extended_group • my
9
2026-02-09 • via Nuitee
M
Malai Zulrizman • extended_group • bn
10
It was good.
Pros:

Everything is top quality

Cons:

Noise from the street is too loud at night.

2026-02-08 • via Nuitee
L
Laurent • solo_traveller • ch
9
Nice and cosy room
Pros:

Very nice if small room (room 3, I don’t know the others). Comfy bed and modern setup. Bathtub is a plus.

Cons:

Noisy because in the direct path of airport takeoffs

2026-01-29 • via Nuitee
S
Stina • solo_traveller • se
10
2026-01-28 • via Nuitee
R
Rohan • family_with_children • au
9
Nice option for a short stay
Pros:

Modern, clean, comfortable room.
Excellent, friendly, helpful staff.
Good communal facilities - pools, gym, play equipment.

Cons:

Room was small.

2026-01-19 • via Nuitee
M
MINAH • extended_group • kr
10
2026-01-19 • via Nuitee
B
Beverley • couple • my
10
Had a good experience from staying at the Loft. Communication from staff was great too - attentive and accomodating.
Pros:

Prime location - the Loft was nice and clean.

Cons:

Noise from the pool.

2026-01-19 • via Nuitee
I
Isabelle • couple • sg
8
Pros:

Great location beside a mall. Easy place to call for Grab rides. Staff were very responsive. We were given a room really close to the road but had asked for a change and got a quieter room. It was a lovely place to stay after our hike at KK. Free laundry service too.

2026-01-19 • via Nuitee
S
Salma • couple • gb
10
Excellent stay you will be happy to chose this place
Pros:

Great stay and facilities more than 5 star hotels all the extras provided excellent quality from the slippers, toiletries named brands, complimentary snacks. The finishing of the amenities top notch.

2026-01-17 • via Nuitee
L
Lih Ming • couple • my
9
2026-01-16 • via Nuitee