Starus Hotel Bukit Bintang

I checked in late evening around 11am. When I reached to the counter the officer didn’t not even greet me, and just asked for my passport. The lady was not professional, and just asked me to sign a form and provide RM 100. When I asked her about why a deposit is required she couldn’t explain it to me. I also asked her about the check out timing which was at 12 and asked her to make it around 1pm or 2pm but she said I had to pay.


Then, later I checked to my room level 8 but there was sooo much bugs everywhere and I couldn’t sleep at all. I was awake till 1am sorting the room issues with the staff. One gentlemen mass Praberg was very helpful and generous who greeted kindly and stranger me twice to different rooms and also which has a bug. Then I asked to move into another room which was 1713 which was a bit pleasant to say (bug free). I was gradual for Perberg’s great service.

In the day of the check out, no one advise me of Durian was not allowed in the hotel. When I was checking out the officer said to pay RM 300w which I was not happy as I was not informed from the lady when I first checked in on 11th of April at 11pm. It a role and responsibility of the staff to explain and make sure that we understand the rules and regulation of the hotel.
I was very very disappointed I had to pay for something that could have been avoided and this is the hotel staff’s fault for NOT explaining it upfront. This was very disappointing and im not satisfied of professionalism of your front staff. Not sure her name but the lady wears glasses.

Please ensure this doesn’t happen to anyone else.

Thank you

The building.

Nothing really

Some ladies in the front of the hotel entrance late night soliciting, hotel should try to do something about it.

The poor service of their. Leaning service

The new private club on floors 1 and 5 that was not there last year. This results in a very annoying congestion and longer waiting times for the elevators.
I truly hope it will be gone by next time I come back, as it was last year.

I asked for a room away from the street and bar noise a week out from my stay.
They gave me a room right over it.
18 floors, 33 rooms per floor and couldn't give me what I asked for.
Was asked for 100rm security deposit at check in.
Why isn't this fee mentioned on bookings.com. If paid by cash you get it at checkout in cash, if by card can take up to 10 working days.
Found the check-in lady very non attentive. She was fiddling with papers asking me questions and not really concerned I was there. Very unprofessional
No smart TV .
Lots of "LADIES OF THE NIGHT" hanging around the footpath of the hotel

Il y avait un problème d’évacuation d’eau que se soit la douche ou le lavabo et un manque de pression de l’eau