Starus Hotel Bukit Bintang

Hotels
7.8 (2499 reviews)
51A Changkat Bukit Bintang , Kuala Lumpur , my

Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Amenities were satisfactory
Positive dining experience
Cons:
Poor cleanliness
Unprofessional staff
Service inconsistencies

Categories

Cleanliness
4.78
Multiple reviews cited dirty rooms, cockroaches, and overall lack of cleanliness.
Service
7.75
While there were mentions of poor service, some feedback indicated standard service levels.
Location
9.79
The location received positive remarks, being convenient and central.
Room Quality
7.24
Rooms had mixed reviews; size and views praised, but dirtiness and maintenance issues noted.
Amenities
8.77
Amenities such as the gym and pool were appreciated despite cleaning standards.
Value for Money
6.73
Value perception lowered due to discrepancies in star rating and overall condition.
Food and Beverage
8.78
Breakfast and food quality were positively highlighted in a review.
Overall Experience
8.55
Overall experience marked by positives and serious negatives, leading to mixed feelings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:58

Property Description

Strategic Location
Strategically located amidst Kuala Lumpur’s vibrant dining, nightlife, and shopping scene, Starus Hotel Bukit Bintang promises a convenient and lively stay for guests.

Top Attractions Nearby
Explore the city’s top attractions within a short distance, including Bintang Walk, Petronas Twin Towers, and Central Market, offering a truly immersive experience of Kuala Lumpur.

Relaxation and Convenience
Indulge in city views from elegant rooms, equipped with essential amenities. Unwind with karaoke and massage services, complemented by 24-hour reception and business facilities, ensuring a comfortable and stress-free stay.

Plan your escape to Starus Hotel Bukit Bintang for an unforgettable urban retreat at the heart of Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

We are excited to announce the upcoming upgrading of our facilities to enhance your experience at Stay with Bintang Hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in some hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 15 per day.

Location

Guest Reviews

7.8
Based on 2499 reviews
Cleanliness: 4.78
Service: 7.75
Location: 9.79
Room Quality: 7.24
Amenities: 8.77
Value for Money: 6.73
Food and Beverage: 8.78
Overall Experience: 8.55
A
Amy family_with_children my
9
Excellent
Pros:

Place is good and staff friendly....good for experience the night at Bukit Bintang

2026-06-29 via Nuitee
S
SUPROVO couple in
8
2026-06-29 via Nuitee
S
Salima solo_traveller fr
8
Cons:

Le petit déjeuner pas très varié et pas de viande

2026-06-27 via Nuitee
V
Veronique couple au
6
Ok
Pros:

The location was close to everything ; restaurants, shopping malls, public transport.

Cons:

There was a constant boom boom noise all day and night. It definitely was not the clubs in the area.

2026-06-27 via Nuitee
S
Syed Mumtaz Ali solo_traveller pk
5
No good memories
Pros:

Facilities were less than mediocre,
Private club at starus was only for some kind of members only, no one staying at hotel was allowed,
No room service, no phone facilities, no intercom,
Kinda disappointed, everything you have to bring from outside, no restaurant after five o'clock,

Cons:

Everything beside the people at reception...

2026-06-27 via Nuitee
D
Dvans solo_traveller my
3
2026-06-26 via Nuitee
D
Durdana couple bd
10
2026-06-26 via Nuitee
L
Lakshmikanthan couple sg
6
Pleasant
Pros:

Excellent location to nearby malls, bars and restaurants.

Cons:

I have stayed in Starus many times but the condition of the rooms is getting bad. Many tourists come and go. Its the responsibility of the Starus housekeeping staff to maintain the rooms in excellent condition. The rooms carpets are not vacuumed. I get a foul smell from the corridor carpet as well. There is a foul smell in the air along the corridor n lift lobby. Though its a non smoking hotel, there is definitely smoke smell along the corridor. Please also look into installing phones in every room so that guests can get in touch with reception if they need anything. Its inconvenient to keep going down to reception and clarifying doubts, asking questions etc.

2026-06-24 via Nuitee
S
Siva solo_traveller my
8
Good location
Pros:

Good location

Cons:

Noise

2026-06-22 via Nuitee
I
Ibrahem couple sd
10
Pros:

The view is very good and location

Cons:

There is no telephone in the room

2026-06-21 via Nuitee
T
travels solo_traveller pk
1
Not Good adminstration
Pros:

Bad

Cons:

Refund policy

2026-06-21 via Nuitee
M
Muhammad Azwan couple my
9
2026-06-21 via Nuitee
R
Ronald couple gb
7
Starus Hotel
Pros:

Location, good staff and comfortable.

Cons:

They really do need parasols/umbrellas or some shade at the swimming pool. Impossible to relax there in the afternoons.

2026-06-19 via Nuitee
C
Clive couple sg
1
2026-06-18 via Nuitee
N
Nan solo_traveller mm
7
Overall the hotel service is good.
Pros:

location and view

Cons:

The room doesn't sound to be soundproof. Need to improve sound privacy.

2026-06-18 via Nuitee
A
Akshay couple my
5
Pros:

Location

Cons:

Rooms had leakages through the aircons.we changed rooms but the matter was not resolved

2026-06-17 via Nuitee
A
Akshay couple my
5
Cons:

Air leakages in the rooms

2026-06-17 via Nuitee
T
Tejinder solo_traveller in
1
Room Cleaning staff not Good. They're not Happy to serve. Overall service Nill.
Pros:

Location is Good...

Cons:

Food Quality in Breakfast below average.
Cockroachs seen everywhere Bathroom, Room and even at Beds when complaint to staff he ask we spray insecticide even after that showing cockroach I have Video for proof.

2026-06-17 via Nuitee
P
Peter couple au
1
2026-06-17 via Nuitee
M
Muhammad solo_traveller pk
10
2026-06-17 via Nuitee