Starus Hotel Bukit Bintang

Hotels
7.8 (2508 reviews)
51A Changkat Bukit Bintang , Kuala Lumpur , my

Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Amenities were satisfactory
Positive dining experience
Cons:
Poor cleanliness
Unprofessional staff
Service inconsistencies

Categories

Cleanliness
4.78
Multiple reviews cited dirty rooms, cockroaches, and overall lack of cleanliness.
Service
7.75
While there were mentions of poor service, some feedback indicated standard service levels.
Location
9.79
The location received positive remarks, being convenient and central.
Room Quality
7.24
Rooms had mixed reviews; size and views praised, but dirtiness and maintenance issues noted.
Amenities
8.77
Amenities such as the gym and pool were appreciated despite cleaning standards.
Value for Money
6.73
Value perception lowered due to discrepancies in star rating and overall condition.
Food and Beverage
8.78
Breakfast and food quality were positively highlighted in a review.
Overall Experience
8.55
Overall experience marked by positives and serious negatives, leading to mixed feelings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:58

Property Description

Strategic Location
Strategically located amidst Kuala Lumpur’s vibrant dining, nightlife, and shopping scene, Starus Hotel Bukit Bintang promises a convenient and lively stay for guests.

Top Attractions Nearby
Explore the city’s top attractions within a short distance, including Bintang Walk, Petronas Twin Towers, and Central Market, offering a truly immersive experience of Kuala Lumpur.

Relaxation and Convenience
Indulge in city views from elegant rooms, equipped with essential amenities. Unwind with karaoke and massage services, complemented by 24-hour reception and business facilities, ensuring a comfortable and stress-free stay.

Plan your escape to Starus Hotel Bukit Bintang for an unforgettable urban retreat at the heart of Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

We are excited to announce the upcoming upgrading of our facilities to enhance your experience at Stay with Bintang Hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in some hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 15 per day.

Location

Guest Reviews

7.8
Based on 2508 reviews
Cleanliness: 4.78
Service: 7.75
Location: 9.79
Room Quality: 7.24
Amenities: 8.77
Value for Money: 6.73
Food and Beverage: 8.78
Overall Experience: 8.55
B
baccouche solo_traveller tn
8
2026-07-24 via Nuitee
E
Ejaz solo_traveller gb
9
Starus
Pros:

I like the tangerine room, very comfy . Some of the Staff were very good , heti on reception , gharismah from housekeeping and raj from bell services did an excellent job all three of them are a credit to starus hotel.

Cons:

There was some noisy neighbours , walls are very thin .There was some slow drainage in the shower, this was dealt with quite quickly when we asked reception . There was no phones in the bedroom would be a good idea to have them incase of an emergency.

2026-07-23 via Nuitee
E
Ejaz solo_traveller gb
8
Pros:

Great location . It is in the Heart of Bukhit Bitang.

Cons:

Slow drainage. The Amber twin room was average.

2026-07-23 via Nuitee
H
Hegarty solo_traveller au
1
Cons:

Security left 2 ladies into my room and I was scamed

2026-07-21 via Nuitee
L
Leïla extended_group re
2
Très mauvais séjour
Pros:

Il est proche de Jalan Alor Food Street.

Cons:

L’accueil était médiocre. J’ai à peine reçu un bonjour lors du check-in, et aucune présentation de l’hôtel ne m’a été faite pour expliquer, par exemple, à quel étage se trouvait la salle du petit-déjeuner (ce qui n’est d’ailleurs indiqué nulle part dans les ascenseurs). En revanche, on n’oublie pas de vous informer qu’une caution de 100 MYR est exigée.
L’hôtel est censé être non-fumeur, mais tous les couloirs sentaient la cigarette. À ma grande surprise, il y avait même un cendrier à l’étage de la piscine, juste à côté d’une affiche indiquant l’interdiction de fumer.
La chambre familiale était spacieuse, mais totalement dépourvue de rangements. Heureusement, je n’y suis restée que deux nuits. À mon arrivée, aucune serviette n’était disponible dans la chambre et la boîte de mouchoirs était complètement vide.Les lits simples sont également très étroits pour un adulte.
Il est également à noter qu’un établissement de type night-club se trouve dans l’hôtel, sans que cela soit précisé sur Booking. Il y avait donc des agents de sécurité à certains étages, notamment à celui de la piscine. Leur présence ne m’a cependant pas mise en confiance et je n’ai eu aucune envie de me promener seule dans l’hôtel pour aller me baigner.
L’hôtel est situé dans une rue où la prostitution est très visible et j’ai eu l’impression que certaines personnes fréquentant l’établissement étaient liées à cette activité.
Le petit-déjeuner était particulièrement décevant. Je n’avais jamais vu cela dans aucun hôtel. La salle se situe dans un espace sans fenêtres et seuls deux ascenseurs sur quatre permettent d’y accéder ; prévoyez donc au moins dix minutes pour vous y rendre aux heures d’affluence. Le choix proposé est extrêmement limité et la qualité des produits laisse à désirer. Enfin, le mobilier et la décoration contrastent fortement avec le reste de l’hôtel, au point de donner l’impression d’avoir quitté l’établissement.

2026-07-21 via Nuitee
S
Siang Yeow (Sean) family_with_children sg
8
Great value for money
Pros:

The room is very clear. The bed was very comfortable. Overall, it was a really pleasant experience and value for money

Cons:

Nothing

2026-07-21 via Nuitee
V
Vinita extended_group in
9
2026-07-20 via Nuitee
L
Leonadi solo_traveller sg
8
2026-07-20 via Nuitee
A
Amy solo_traveller my
8
Pros:

Surrounding of Jalan Alor and Bukit Bintang

Cons:

Heavy jammed

2026-07-20 via Nuitee
I
Imran solo_traveller my
9
2026-07-20 via Nuitee
D
damuri solo_traveller my
7
Nice to stay
Pros:

Location

Cons:

Traffic flow congested

2026-07-19 via Nuitee
A
Amizulfazri couple bn
10
Affordable
Pros:

Nice and near to shopping center

Cons:

Near to shopping center

2026-07-18 via Nuitee
F
FREDRICK solo_traveller ke
10
2026-07-17 via Nuitee
D
Darron James solo_traveller gb
7
2026-07-16 via Nuitee
H
Hamza solo_traveller dz
8
2026-07-16 via Nuitee
L
lim solo_traveller my
8
Hotel Front Office Staff Has Work Permit without speaking proper English or Bahasa Malaysia.
Pros:

Location

Cons:

Front office staff.
Only one guy (the Malaysian guy) knew what he was doing.
The rest of the front office staff was speaking some strange English.
Tell the hotel to hire fluent English speaking staff !
Malaysia speaks English and Bahasa Malaysia. These people can't even speak Bahasa Malaysia.
How did they even get a Work Permit ?

2026-07-16 via Nuitee
D
Darron James solo_traveller gb
7
2026-07-16 via Nuitee
B
Boboy8778 solo_traveller my
7
Cons:

住的客房,冲凉房的下水管阻塞了,水流的特别特别的慢。

2026-07-14 via Nuitee
B
Boboy8778 solo_traveller my
7
Cons:

这次住的客房,问题还是一样,冲凉房的下水管阻塞了,还要自己下手挖阻塞在洞口的头发,然后水才开始慢慢的流下。

2026-07-14 via Nuitee
S
Stephanie family_with_children fr
8
Super hôtel avec piscine mais il vaut mieux ne pas prendre le petit déjeuner.
Pros:

La localisation et la vue

Cons:

La salle du petit déjeuner sans fenêtres et « glauque » et la qualité du petit déjeuner très décevante.

2026-07-14 via Nuitee