Starus Hotel Bukit Bintang

Hotels
7.8 (2299 reviews)
51A Changkat Bukit Bintang , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Amenities were satisfactory
Positive dining experience
Cons:
Poor cleanliness
Unprofessional staff
Service inconsistencies

Categories

Cleanliness
4.78
Multiple reviews cited dirty rooms, cockroaches, and overall lack of cleanliness.
Service
7.75
While there were mentions of poor service, some feedback indicated standard service levels.
Location
9.79
The location received positive remarks, being convenient and central.
Room Quality
7.24
Rooms had mixed reviews; size and views praised, but dirtiness and maintenance issues noted.
Amenities
8.77
Amenities such as the gym and pool were appreciated despite cleaning standards.
Value for Money
6.73
Value perception lowered due to discrepancies in star rating and overall condition.
Food and Beverage
8.78
Breakfast and food quality were positively highlighted in a review.
Overall Experience
8.55
Overall experience marked by positives and serious negatives, leading to mixed feelings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:58

Property Description

Strategic Location
Strategically located amidst Kuala Lumpur’s vibrant dining, nightlife, and shopping scene, Starus Hotel Bukit Bintang promises a convenient and lively stay for guests.

Top Attractions Nearby
Explore the city’s top attractions within a short distance, including Bintang Walk, Petronas Twin Towers, and Central Market, offering a truly immersive experience of Kuala Lumpur.

Relaxation and Convenience
Indulge in city views from elegant rooms, equipped with essential amenities. Unwind with karaoke and massage services, complemented by 24-hour reception and business facilities, ensuring a comfortable and stress-free stay.

Plan your escape to Starus Hotel Bukit Bintang for an unforgettable urban retreat at the heart of Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

We are excited to announce the upcoming upgrading of our facilities to enhance your experience at Stay with Bintang Hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in some hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 15 per day.

Location

Guest Reviews

7.8
Based on 2299 reviews
Cleanliness: 4.78
Service: 7.75
Location: 9.79
Room Quality: 7.24
Amenities: 8.77
Value for Money: 6.73
Food and Beverage: 8.78
Overall Experience: 8.55
W
Wan Mohd Khalidu Jamkir • couple • my
5
Receptionist very2 bad..too slow time check in and check out time,staff was not friendly..please educate your employees
Pros:

Good

Cons:

Good

2026-02-14 • via Nuitee
A
Amir Asyraff • couple • my
9
2026-02-13 • via Nuitee
S
Sarespathy • couple • my
7
2026-02-13 • via Nuitee
A
Alhassan • couple • sa
3
مكان يجتمع به السكرانين و ازعاج الديسكو و الغرفة ظلام لا يوجد بها انارة كافية
Pros:

اللوبي فقط

Cons:

الغرف عتمه ولا يوجد انارة

2026-02-13 • via Nuitee
M
muldoon • solo_traveller • au
10
Pros:

Cheers kevin

2026-02-12 • via Nuitee
M
Mohammed • extended_group • my
9
Pros:

Good

2026-02-12 • via Nuitee
K
Kathz • couple • my
1
2026-02-11 • via Nuitee
M
MEI POH • couple • my
8
2026-02-11 • via Nuitee
K
Kathz • couple • my
1
Worst stay
Pros:

Only location

Cons:

Dear Hotel Management,

I am writing to formally express my dissatisfaction with the extremely poor service and unacceptable room conditions during my recent stay at your hotel.

I was staying with my mother, who was unwell at the time. Due to her condition, I had to briefly leave her alone in the room to purchase food. However, the hotel only provided one access card and strictly refused to issue an additional card despite explaining the situation. This caused significant inconvenience and concern, especially given my mother’s health condition.

Furthermore, there was no telephone in the room, making it very difficult to contact reception. I made several attempts to call but was unable to get through easily. In an emergency situation, this lack of accessibility is highly unacceptable.

To make matters worse:
- The hotel refused to provide even basic kitchen utensils. I could not obtain even a single spoon for emergency use despite calling reception.
- The curtain in my room fell off, and I was unable to reach reception for assistance. I eventually had to personally look for housekeeping staff to resolve the issue.
- The room cleanliness was below standard. The floor was clearly not mopped properly and appeared only lightly wiped, not cleaned with proper wet materials.

Overall, the customer service was very disappointing and did not reflect professional hospitality standards. As a paying guest, especially while caring for an unwell family member, I expected far better service, responsiveness, and basic amenities.

I sincerely hope management will take this complaint seriously, review the service standards, and provide a proper explanation and resolution for the inconvenience caused.

I look forward to your prompt response.

2026-02-11 • via Nuitee
R
Rizal • couple • sg
8
Cons:

Location near alley

2026-02-10 • via Nuitee
S
stephane • couple • fr
8
Pros:

Super hôtel, bien situé avec une très bonne qualité de services. Chambre spacieuse avec une bonne literie

2026-02-10 • via Nuitee
Q
Queen • solo_traveller • my
10
2026-02-08 • via Nuitee
M
Muhamad • couple • my
10
2026-02-08 • via Nuitee
J
jaswant • solo_traveller • my
10
2026-01-31 • via Nuitee
A
A T M • solo_traveller • bd
7
Good location, Clean with good quality Service.
Pros:

Location

Cons:

Price

2026-01-31 • via Nuitee
S
Sándorné • couple • hu
9
Csak ajánlani tudom másoknak, a legjobb helyen van
Pros:

Választékos reggeli. Csak

2026-01-31 • via Nuitee
L
lubani • solo_traveller • au
5
2026-01-31 • via Nuitee
S
Sandeep • couple • in
9
2026-01-30 • via Nuitee
A
ALEX • couple • sg
2
2026-01-30 • via Nuitee
R
Rajenderan • solo_traveller • my
10
2026-01-29 • via Nuitee