Citadines Waterfront Kota Kinabalu

Hotels
•
Citadines
8.2 (963 reviews)
Jalan Tun Fuad Stephens , Kota Kinabalu , MY

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Professional staff
Cons:
Cleanliness issues
Crowded with tour groups
Inconsistent service timing

Categories

Cleanliness
7.53
The presence of cockroaches and trash accumulation noted in reviews.
Service
9
Most reviews highlighted professional staff and prompt fixing of issues.
Location
8.54
Great location with sea views and proximity to local markets.
Room Quality
7.99
Spacious and comfortable rooms, although issues like power trips were noted.
Amenities
8.02
Good amenities with new water dispensers, but no sauna and window framing issues.
Value for Money
8.48
Fair pricing for the location and amenities offered.
Food and Beverage
8.03
Dining options available nearby but not extensively reviewed.
Overall Experience
8
Generally positive experiences, but some operational hiccups noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 19:57

Property Description

Modern Amenities
Citadines Waterfront Kota Kinabalu offers air-conditioned rooms with a range of modern amenities including a fridge, microwave, and flat-screen TV.

Convenient Location
Situated just 200 metres from Filipino Market Sabah, guests can easily explore nearby attractions like Atkinson Clock Tower and Signal Hill Observatory.

Leisure Facilities
Guests can unwind at the hotel's outdoor swimming pool or stay active at the fitness centre before enjoying a relaxing time at the terrace overlooking the city.

Book now for a remarkable stay at Citadines Waterfront Kota Kinabalu, where comfort and convenience meet elegance.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SZB

Location

Guest Reviews

8.2
Based on 963 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 7.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 8
E
Erin • solo_traveller • au
5
Pros:

The pool was lovely and the staff were very friendly

Cons:

The shower was really dirty and there was a speaker outside the room that was very loud. I would not recommend if you are someone who likes to go to bed early.

2026-09-19 • via Nuitee
K
Kerryn • solo_traveller • au
8
Pros:

Great location
Amazing sunset views from pool and restaurant

2026-09-19 • via Nuitee
K
Kerryn • solo_traveller • au
8
2026-09-19 • via Nuitee
W
William • solo_traveller • au
9
Very comfortable stay
Pros:

Very comfortable and well equipped room. Beautiful view from our room

2026-09-18 • via Nuitee
S
Siri • couple • no
7
Fin beliggenhet for en billig penge, helt greit hotell.
Pros:

Fin beliggenhet for en billig penge, helt greit hotell.

Cons:

Personalet kunne vært mer imøtekommende og hyggelig.

2026-09-18 • via Nuitee
H
Hayatul Wirdah • couple • my
9
Great location, not so great breakfast
Pros:

Best location! Very centre in the city and with a lot of shops nearby for your convenience

Cons:

The breakfast buffet can be improved. Some food were a bit lacking in taste. Front desk staff were a bit unfriendly but maybe due to work demands. Still couldn’t get my invoice or receipt even after requested

2026-09-17 • via Nuitee
A
Alice • couple • my
10
Place is strategic, Comfy beds, and amazing shops on ground floor
Pros:

Limited breakfast but Okay

Cons:

Nothing

2026-09-17 • via Nuitee
G
Giada Aicha • solo_traveller • ch
2
servizi da rivedere
Pros:

La posizione

Cons:

Il rapporto qualità-prezzo è, a mio parere, vergognoso.
Le camere hanno un odore spiacevole e, in generale, non sono particolarmente belle né curate, soprattutto se rapportate al costo del soggiorno.

Per quanto riguarda la colazione, non ne parliamo. Ho pagato un extra proprio per poter fare colazione in hotel, ma è stata un’esperienza davvero pessima: poca scelta e, soprattutto, tantissime mosche. Assolutamente non all’altezza del prezzo pagato.

Un’altra cosa a cui consiglio di fare molta attenzione riguarda gli orari di check-in e check-out. Verificate bene quelli effettivamente previsti dalla vostra prenotazione e fateveli rispettare, perché a quanto pare gli orari indicati possono non corrispondere a quelli che la struttura cerca poi di farvi rispettare. Nel mio caso sono persino arrivati a chiamarmi in camera per mandarmi via.

Ma la cosa che mi ha lasciata più insoddisfatta in assoluto è stata la gestione di un oggetto che avevo dimenticato nella struttura.

In quel momento sarei rimasta in Malesia per altre due settimane e mezza abbondanti, quindi avevo tutto il tempo per organizzare il recupero dell’oggetto. Eppure la struttura ha impiegato tantissimo tempo a rispondermi. Ho dovuto chiamare moltissime volte e insistere continuamente per ottenere informazioni. Mi rispondevano anche dopo settimane e, alla fine, ancora oggi non ho ricevuto le informazioni che aspettavo e non so dove sia.

2026-09-16 • via Nuitee
S
Seng Pei • extended_group • my
10
2026-09-16 • via Nuitee
B
Bran • couple • gb
10
2026-09-15 • via Nuitee
M
Michael • solo_traveller • gb
8
Good location and helpful staff
Pros:

Good central location for access to the city centre.

Cons:

Tiny motorcycles in KK seem to all have the baffles on their exhausts removed, so that they make as much noise as possible whenever one tries to sleep! 😔

2026-09-12 • via Nuitee
F
Faezah • family_with_children • bn
9
2026-09-11 • via Nuitee
E
eqah jasmi • solo_traveller • bn
9
2026-09-10 • via Nuitee
A
Ashok Kumar • couple • sg
8
2026-09-10 • via Nuitee
I
ian • couple • my
5
Ok for price and location. Smells of fish market.
Pros:

It’s new and comfortable

Cons:

1. The smell from the KK Market reaches the 18th floor and the pool and the lobby.
2. Our shower drain clogged and water overflowed out to the room.

2026-09-09 • via Nuitee
A
Ali Khelil • solo_traveller • au
9
Pros:

The location near markets and facilities.

Cons:

The lobby is very busy

2026-09-09 • via Nuitee
M
MOHD FAKHRIN • solo_traveller • bn
8
2026-09-09 • via Nuitee
M
Maya • extended_group • fr
8
2026-09-08 • via Nuitee
E
Eva • extended_group • de
7
Pros:

Friendly staff, stunning sea view, well equipped rooms

Cons:

Lounge as displayed in the signature photo was rearranged and does not exist in this form.

2026-09-06 • via Nuitee
A
arpahiah • solo_traveller • my
9
Pros:

tempat bersih dan selesa

Cons:

tak ada

2026-09-06 • via Nuitee