Crowne Plaza Kuala Lumpur City Centre by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9 (941 reviews)
No 22, Menara 8 , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Room cleanliness issues
High price for some services
Limited breakfast variety

Categories

Cleanliness
8.39
Mixed sentiments; some reviews mentioned cleanliness but also included complaints about facilities.
Service
9.86
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
9.4
Many positive mentions about the central location and accessibility.
Room Quality
9.35
Overall positive feedback regarding room quality and comfort.
Amenities
8.88
Good amenities mentioned, but some reviews indicated room for improvement.
Value for Money
8.34
A few reviews indicated that the price was considered high for the service provided.
Food and Beverage
8.39
Mixed feedback on breakfast quality; many enjoyed it but others desired more variety.
Overall Experience
9.36
Overall satisfaction expressed in most reviews; a few minor negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:00

Property Description

Luxurious Amenities
Indulge in luxury with an outdoor swimming pool, fitness center, and a terrace.

Top-Notch Services
Enjoy impeccable service with a business center, concierge, and 24-hour front desk.

Prime Location
Explore Kuala Lumpur's hotspots like Petronas Twin Towers and Suria KLCC, just moments away.

To experience luxury and convenience in Kuala Lumpur, book your stay at Crowne Plaza Kuala Lumpur City Centre today.

Important information:

Please note the Terms & Conditions and Operating Hours of our Club Lounge:

Operating Hours: 06:30 – 22:00

Minimum age for access: 16 years and above.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 941 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 9.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 9.36
M
Mehdi • solo_traveller • tn
9
Pros:

Je félicite tout le personnel

2026-05-04 • via Nuitee
A
Abdulrhman • couple • om
8
2026-05-02 • via Nuitee
N
Nair • couple • my
10
2026-04-29 • via Nuitee
N
Nahla • extended_group • au
7
Cons:

stocking up the fridge

2026-04-28 • via Nuitee
D
Dr Mansi T • solo_traveller • in
10
2026-04-25 • via Nuitee
H
H_Lodder • solo_traveller • de
10
2026-04-25 • via Nuitee
F
Faisal • solo_traveller • sa
1
Dirty sheets in a 5-star hotel
Pros:

Towels, bed sheets, pillow cases all come with dirts. I am not sure if it is blood or colors of other things.
I asked the staff to change them for me, they did well and change them. However, everything has its own unique dirt points/colors. Whenever the room gets cleaned and towels get changed, the new cases come with dots as well. It was disgusting to be hones. Location is great, space was nice, room was beautiful, but cleanliness was very disappointing and not comfortable.

Cons:

I asked the staff to change them for me, they did well and change them. However, everything has its own unique dirt points/colors. Whenever the room gets cleaned and towels get changed, the new cases come with dots as well. It was disgusting to be hones. Location is great, space was nice, room was beautiful, but cleanliness was very disappointing and not comfortable.

2026-04-23 • via Nuitee
F
Fandi • couple • my
10
Good
Pros:

The room is beautiful

Cons:

Everything is good

2026-04-20 • via Nuitee
N
Niloufar • solo_traveller • ae
8
Comfortable and very nice stay
Pros:

The location is good and the hotel is very nice and clean. Good breakfast and very nice, accommodating staff.

2026-04-16 • via Nuitee
M
Mauricio • couple • au
9
Comfortable, clean and quiet hotel with great location and friendly staff
2026-04-15 • via Nuitee
F
Felix • solo_traveller • es
10
Pros:

Ubicación, atención y limpieza.

2026-04-14 • via Nuitee
T
Toni • couple • au
9
2026-04-11 • via Nuitee
S
Stuart • couple • au
10
This was our second stay. The hotel is exceptional. Fantastic service, great attention to detail. Really nice rooms and
Pros:

The hotel service was next level. The staff are so friendly and polite. They couldn’t do enough for you. Excellent hotel.

Cons:

Nothing.

2026-04-11 • via Nuitee
S
Sabrina • couple • ch
9
Confort et proximité
Pros:

L'accueil chaleureux de Adli à la réception et lors du check-out, très professionnel et compétent.
Le petit déjeuner est varié avec de la cuisine locale et occidentale.
La propreté de la chambre et le confort du lit.

Cons:

Rien

2026-04-09 • via Nuitee
A
Asha Debi • couple • nl
9
Pros:

Geweldig, echt 5 sterren hotel. Herhaling vatbaar

2026-04-06 • via Nuitee
G
Gail • couple • gb
10
Staff are amazing and food outstanding
Pros:

Fabulous room and excellent staff. Lounge was amazing and good and staff can’t do enough.

Cons:

Nothing would highly recommend

2026-04-06 • via Nuitee
D
Dr Mansi T • couple • in
10
2026-04-06 • via Nuitee
A
Apryl • couple • de
8
Solides Hotel mit top Lage, Option zum entspannen (Pool) & Luft nach oben
Pros:

Roof top pool, Frühstück,gym, Top Lage, freundliches Personal, gute Ausstattung.

Cons:

Sauberkeit der Zimmer
U.a. Wäre es durchaus sinnvoll die Mülleimer immer mit einer Tüte zu versehen, damit die Reinigung dieser besser funktioniert - die Mülleimer sind ziemlich dreckig - bei einem 5 Sterne Hotel erwartet man einen deutlich höheren Standard.

2026-04-06 • via Nuitee
R
Richard • couple • au
9
Awesome.
Pros:

Everything is pretty great. Especially the staff. Amazing breakfast with rotating varieties and several service stations including roti, egg and noodle stations. You can also adapt the style of breakfast you want to basically any sort of breakfast. You can eat really healthily if you like.

Cons:

Main negative is that the pool closes at 10pm. Breakfast coffee could be better. Otherwise an awesome stay.

2026-04-03 • via Nuitee
A
Ahmad • couple • sg
9
2026-03-31 • via Nuitee