Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Car hire
Currency exchange
Non-smoking throughout
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Great location (Bukit Bintang, near MRT)
Friendly/helpful staff
Free/instant coffee in lobby
Mini-fridge in room
Good for budget travelers (some guests)
Cons:
Serious cleanliness issues (filthy rooms, sewage, cockroaches)
Very small/tiny rooms and bathrooms
Noise disturbances
Broken/poor bathroom fixtures and low water pressure
Poor/insufficient breakfast (instant noodles)
Uncomfortable/very hard beds

Categories

Cleanliness
1
Mixed but leaning negative: several guests report rooms were filthy (sewage smell, sewage backing up, bad odors) and cockroaches; a few reviews noted staff keep the property clean, but serious hygiene complaints dominate.
Service
1
Generally positive: multiple mentions of friendly, helpful staff and warm welcomes; staff assistance and quick service (coffee in lobby) reported by several guests.
Location
1
Strong positive: repeatedly praised for being on Bukit Bintang, near MRT/Bukit/Bukit Bintang Road, close to food, shopping and transit — a clear highlight for most guests.
Room Quality
1
Negative: many comments about very small/tiny rooms, broken bathroom fixtures (shower head, low pressure), sliding shutter bathrooms, extremely hard/uncomfortable beds, and noise issues.
Amenities
1
Mixed-to-slightly-positive: positives include mini-fridge in room, instant/free coffee in lobby and basic utilities; negatives include limited/poor breakfast offering and lift access starting on 1st floor.
Value for Money
1
Mixed: some guests call it good value for the location or budget-friendly, while others describe it as overpriced given small/uncomfortable rooms and issues — slight negative overall.
Food and Beverage
1
Negative: notable complaint that advertised breakfast was inadequate (instant noodles) and embarrassing; free/instant coffee noted as a minor positive.
Overall Experience
1
Mixed overall: several guests enjoyed their stay (location, staff), but serious negative experiences (filthy rooms, sewage, deposit issues) led to strong negative impressions for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 01:33

Property Description

Convenient Location
Located in the heart of Kuala Lumpur, SS Grey Hotel is within walking distance to popular attractions like Berjaya Times Square and Suria KLCC.

Modern Amenities
Enjoy a comfortable stay with amenities such as air conditioning, flat-screen TV with satellite channels, and free WiFi in all areas of the hotel.

Efficient Services
Experience convenience with our 24-hour front desk, airport transfers, and concierge service for all your needs during your stay.

Book SS Grey Hotel now for a memorable stay in Kuala Lumpur!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KLI

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
N
Nazrulsha • couple • my
10
2026-04-10 • via Nuitee
J
Jean-Pierre • solo_traveller • fr
8
Hôtel situé dans le sacro-saint Bukit Bintang à prix modéré.
Pros:

Localisation exceptionnelle pour tout visiter le centre-ville à pied. Bon rapport qualité prix.

Cons:

Des marches raides pour atteindre la réception au premier étage où se trouve l’ascenseur. À déconseiller aux personnes à mobilité réduite.

2026-04-09 • via Nuitee
L
Louay • solo_traveller • jp
7
2026-04-08 • via Nuitee
T
Teguh • couple • id
10
Pros:

Tempat yg bagus

2026-04-07 • via Nuitee
A
Azlina • couple • my
10
2026-04-05 • via Nuitee
M
Mario Mera • solo_traveller • gb
9
Pros:

Location is great

Cons:

The room is too small or probably I am too big for this room)))

2026-04-04 • via Nuitee
N
Nelinho • solo_traveller • tl
8
Pros:

Located in the heart of KL

2026-04-02 • via Nuitee
M
Matthew • solo_traveller • us
7
Pros:

Location is excellent, very central for tourist activities and next to the food street. Staff is friendly and helpful and they upgraded me for free because they ran out of single rooms. The room itself is clean enough and comes with bar soap and shampoo.

Cons:

The hallways and such are pretty dirty. Not much noise insulation in the hotel. In my bathroom the sink was too close to the toilet so you have to angle your legs away to sit on it, which I've never experienced before in a hotel. Most rooms don't have windows I think, mine didn't. It's a super budget option for this location, which was fine for one night but I don't think I would have liked to stay here longer. Also they require a deposit that they give you back when you leave, which I also have never had to do before for a hotel.

2026-03-29 • via Nuitee
A
Ann • couple • my
1
A scammer
Pros:

Scammer the receptionist ask me to cancel the booking to prevent me leave bad review if book through this app i get rm99 per 1 night after i cancel my reservation at booking she fool me to upgrade kings bed but actually a queen size the y though i easily to get fool by them they upscale the price to rm120 what a scam i will report to kpdnkk

Cons:

Scammer the receptionist ask me to cancel the booking to prevent me leave bad review if book through this app i get rm99 per 1 night after i cancel my reservation at booking she fool me to upgrade kings bed but actually a queen size the y though i easily to get fool by them they upscale the price to rm120 what a scam i will report to kpdnkk

2026-03-28 • via Nuitee
R
Roseline • solo_traveller • us
8
Malaysia Visit 2026
Pros:

The location to public transportation

Cons:

The room have no window for ventilations.

2026-03-24 • via Nuitee
T
Tafa • couple • dz
10
Pros:

Nice place Tq

2026-03-18 • via Nuitee
L
Likhith • solo_traveller • in
8
2026-03-16 • via Nuitee
A
ANJALAI • couple • my
6
2026-03-16 • via Nuitee
K
KATSUMI • solo_traveller • jp
8
交通機関のアクセスが良い
Pros:

KLセントラル駅にはモノレールMRTで約15分で行ける。HOTELからMRTBukit駅まで約５分程で交通機関のアクセスが良い、繁華街に有るので、飲食、買い物に利便性が高い。

Cons:

建物自体がかなり古いが、スタッフが清潔に保たれている。一様、温水シャワーも使用出来る

2026-03-15 • via Nuitee
S
Sagno • solo_traveller • gn
10
C’était bien formidable
Pros:

L’accueil chaleureux

2026-03-14 • via Nuitee
M
Michael • extended_group • th
10
Pros:

Nice Location to stay.

Cons:

All good

2026-03-12 • via Nuitee
A
Ameer balaj • couple • pk
6
2026-03-11 • via Nuitee
X
XU • solo_traveller • cn
10
Pros:

很好

2026-03-09 • via Nuitee
M
MD ASHRAF • solo_traveller • bd
10
2026-03-07 • via Nuitee
H
Husam • solo_traveller • my
7
2026-03-06 • via Nuitee