Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Car hire
Currency exchange
Non-smoking throughout
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Convenient access to transport
Cons:
Filthy conditions
Overpriced
Poor amenities

Categories

Cleanliness
1
The apartment was filthy and nothing like the pictures at all — total false advertising. The bathroom was a nightmare, sewage was literally coming up from the drain.
Service
1
Staff were friendly and helpful, did everything to accommodate guests.
Location
1
Great location right on Bukit Bintang Road with plenty of food choices and shopping nearby.
Room Quality
1
Tiny room and definitely the hardest bed I’ve ever slept on. Low water pressure in the bathroom.
Amenities
1
Instant noodles for breakfast were not acceptable and the fridge didn't work properly.
Value for Money
1
Overpriced for the experience provided and not worth the money spent.
Food and Beverage
1
Breakfast offered was not real; instant noodles were unacceptable for a hotel charging higher rates.
Overall Experience
1
Overall, a disappointed stay; I would never recommend this place to anyone.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-17 03:31

Property Description

Convenient Location
Located in the heart of Kuala Lumpur, SS Grey Hotel is within walking distance to popular attractions like Berjaya Times Square and Suria KLCC.

Modern Amenities
Enjoy a comfortable stay with amenities such as air conditioning, flat-screen TV with satellite channels, and free WiFi in all areas of the hotel.

Efficient Services
Experience convenience with our 24-hour front desk, airport transfers, and concierge service for all your needs during your stay.

Book SS Grey Hotel now for a memorable stay in Kuala Lumpur!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KLI

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
Sagno • solo_traveller • gn
10
C’était bien formidable
Pros:

L’accueil chaleureux

2026-03-14 • via Nuitee
M
Michael • extended_group • th
10
Pros:

Nice Location to stay.

Cons:

All good

2026-03-12 • via Nuitee
A
Ameer balaj • couple • pk
6
2026-03-11 • via Nuitee
X
XU • solo_traveller • cn
10
Pros:

很好

2026-03-09 • via Nuitee
M
MD ASHRAF • solo_traveller • bd
10
2026-03-07 • via Nuitee
H
Husam • solo_traveller • my
7
2026-03-06 • via Nuitee
黄 • solo_traveller • my
7
2026-03-06 • via Nuitee
S
Suci • couple • id
9
2026-03-05 • via Nuitee
A
Amer • solo_traveller • jo
1
Pros:

I didn’t like any thing

Cons:

Honestly, this was one of the worst stays of my life. The apartment was filthy and nothing like the pictures at all — total false advertising. The bathroom was a nightmare, sewage was literally coming up from the drain. The whole place smelled bad and felt unhygienic.

They advertised breakfast, but there was NO real breakfast. They literally gave us instant noodles (Indomie) and called it “breakfast.” That’s unacceptable and honestly embarrassing for a place that charges money like this.

On top of that, they took my security deposit and refused to return it. It felt like a complete scam from start to finish.

I would never recommend this place to anyone. Save your money and stay somewhere else.

2026-03-02 • via Nuitee
S
sayang jamran • couple • my
5
2026-03-02 • via Nuitee
H
Harnum ndetigan • couple • my
7
Cons:

bilik kecil

2026-03-02 • via Nuitee
G
Garald • solo_traveller • th
8
The hotel was a great value given the location and the uncertainty concerning the length of my stay.
Pros:

The location was great. Right on Bukit Bintang Road. Plenty of food choices and shopping nearby. Also, near public rapid transit. The staff was very friendly and helpful. Instant coffee in lobby and a mini-fridge in room.

Cons:

Travelers sensitive to noise might have a problem with this choice, especially near the rear windows. The table in the room could have been a bit larger. Although housekeeping removes trash daily, a hallway or lobby receptacle would have been nice.

2026-02-28 • via Nuitee
B
Bartosz • solo_traveller • pl
8
2026-02-27 • via Nuitee
Y
Yu Cheng • couple • my
10
2026-02-26 • via Nuitee
T
Tiffany • couple • us
5
2026-02-26 • via Nuitee
L
lipin daweg • couple • my
5
Great Location
Pros:

Great location

Cons:

The noise of the plastic mattress pad is unpleasant.
noisy atmosphere, you can hear people talking outside and it disturbs your sleep

2026-02-24 • via Nuitee
W
wafa • solo_traveller • my
10
2026-02-23 • via Nuitee
A
Aravinth • couple • in
8
2026-02-10 • via Nuitee
A
ahmad • couple • my
10
Pros:

good

2026-02-09 • via Nuitee
S
Salvador • couple • es
8
2026-01-30 • via Nuitee