Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Spacious room
Good shower
Cons:
Long check-in time
Poor cleanliness
Unwelcoming staff

Categories

Cleanliness
5.86
Room was generally clean but not thoroughly mopped; presence of small roaches and flies.
Service
8.33
Check-in took too long and staff were not welcoming at times.
Location
8.87
Location is good, but proximity to highway and LRT created noise issues.
Room Quality
6.82
Spacious room but small pillows and old bedding were disappointing.
Amenities
7.85
Shower was good, but lack of basic amenities like proper pillows and working wifi was noted.
Value for Money
6.81
Online booking was expensive; cheaper to book directly.
Food and Beverage
8.56
No comments on food and beverage, so standard quality for this hotel tier.
Overall Experience
8.53
Overall experience impacted by cleanliness and service; would not stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 22:08

Property Description

Luxurious 5-Star Accommodation
Indulge in luxury at Kaizen Suites, located in Manila near Manila Bay Beach and Rizal Park. Immerse yourself in comfort and style with our 5-star accommodations, ensuring a lavish stay during your visit to the vibrant city.

Convenient Location
Situated just a short distance from major attractions such as World Trade Centre Metro Manila, Intramuros, and Manila Cathedral, Kaizen Suites offers the perfect base for exploring the cultural and historical wonders of Manila.

Modern Amenities
Enjoy the convenience of free WiFi and the option for private parking during your stay, ensuring that you stay connected and have peace of mind throughout your visit to the bustling city.

Book your luxurious stay at Kaizen Suites now and elevate your Manila experience to new heights.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:

Location

Guest Reviews

7.7
Based on 86 reviews
Cleanliness: 5.86
Service: 8.33
Location: 8.87
Room Quality: 6.82
Amenities: 7.85
Value for Money: 6.81
Food and Beverage: 8.56
Overall Experience: 8.53
M
Michael Rey • solo_traveller • jp
9
2026-02-13 • via Nuitee
C
Condonar • solo_traveller • ph
6
Pros:

The place is fairly good.

Cons:

I'm using my own data for browsing an internet

2026-01-17 • via Nuitee
V
Van War • family_with_children • ph
10
Cons:

Receptionist not so welcoming voice tone gestures always sitting while doing the transaction

2026-01-12 • via Nuitee
P
Princess Zarla • extended_group • ph
10
2026-01-09 • via Nuitee
L
Louis • couple • fr
6
Overall the hotel was okay but I feel that it’s a bit overpriced for what it is. They were a lot of cockroaches in the r
Pros:

The location is really nice

Cons:

They were a lot of cockroaches and it was a bit disgusting.

2025-12-26 • via Nuitee
A
Andy • family_with_children • au
7
2025-12-24 • via Nuitee
R
Ron • couple • au
8
Cons:

There's no extra pillows and there is no Netflix and there no cabbin

2025-12-23 • via Nuitee
D
De Guzman • solo_traveller • ph
8
2025-12-16 • via Nuitee
D
Decth • couple • ph
10
2025-12-15 • via Nuitee
D
Decth • couple • ph
10
2025-12-15 • via Nuitee
S
Sev Angelo • couple • ph
7
2025-12-11 • via Nuitee
K
Kashilie • family_with_children • jp
8
I like the location, the room is clean.
Pros:

The security guards are nice.

Cons:

The visiting hours is 2pm til 8 or 10pm only.

2025-12-06 • via Nuitee
K
Károly • couple • id
3
A bit of a disapointment
Pros:

Location and the staff was nice!

Cons:

It was dirty and poorly managed

2025-11-30 • via Nuitee
S
Sherryl • couple • ph
5
Not worth it
Pros:

The room is spacious. The queen bed is okay. The shower is the best provision. Heats fast and just right. No blow dryer in the room, but they lent us. Just have to return every after use. They give extra tissue rolls. They allow baggage stay after check out.

Cons:

1. Checking in took too long. We waited for 15 minutes. Seemed understaffed. Attendant was alone when we checked in but when checked out, they were 3.
2. Room was by the highway and LRT line so our stay was not really peaceful. Noise was really bad. I was up all night :(( Said they couldn't change rooms cause booking was made online.
3. PILLOWS ARE SMALL. Room is queen, bed is queen, but pillows are kiddie size :( When asked for extra pillows, attendant said it's 200 pesos. Disappointing.
4. Beddings and towels are old with very visible patches.
5. I asked for extra or replacement HAND towels twice, they said OK but nothing was delivered.
6. Wifi was okay for the first day, but didn't work on our second.
7. Blinds are NOT even black out curtains. Really disappointing. :/
8. There were small roaches on the floor, CR and counter tops and SO MANY BABY FLIES everywhere. I think they have bed bugs too. :| I wore shorts for bedtime and had bites on my thighs in the morning. Scary.
9. ROOM was generally clean (although doesn't smell fragrant at all) but was clearly not mopped or vacuumed thoroughly as there was dirt under the bedside tables when we moved them.
10. Lastly, it is cheaper to book directly. There's also a chance to select the room. Online booking was way more expensive.
So sorry, maybe it's just us but not staying here again, in all honesty.

2025-11-17 • via Nuitee
H
Hugo • solo_traveller • ca
8
2025-11-17 • via Nuitee
V
Van War • family_with_children • ph
5
Nice location but watch out for the receptionist's mood.
Pros:

Location

Cons:

Staff. Reception. Not welcoming specially the one on duty who checked us out she was sleepy and almost agitated like she can't wait.for me.to be gone.

2025-11-12 • via Nuitee
艾文 • family_with_children • tw
9
2025-10-13 • via Nuitee
H
Hirantha • extended_group • lk
10
2025-10-04 • via Nuitee
M
Mariefil • family_with_children • ca
10
2025-07-16 • via Nuitee
F
Fritzie • family
8
Pros:

Accessible

2025-06-28 • via Nuitee