The Westin Manila

Hotels
•
Westin
9.1 (132 reviews)
San Miguel Avenue corner Lourdes Drive, Ortigas Center, Barangay Wack-Wack Greenhills East, Mandalu , Manila , PH

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Room quality issues
Overpriced amenities

Categories

Cleanliness
8.78
The room condition was clean, but mentioned issues with the baby bed suggest some concerns.
Service
9.99
Very friendly staff and good hospitality were highlighted.
Location
9.79
Convenient and walkable location to shopping and restaurants.
Room Quality
8.74
Room did not meet expectations as mentioned in the first review.
Amenities
9.77
Hotel offers a selection of restaurants, appealing for varied dining experiences.
Value for Money
8.23
Overpriced concerns expressed, impacting perceived value.
Food and Beverage
7.78
Specific issues with food and breakfast were mentioned.
Overall Experience
9.75
Despite some negative points, the overall satisfaction was high.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 22:08

Property Description

Luxurious Accommodation

Located in Manila, The Westin Manila offers 5-star accommodation with top-notch amenities. The air-conditioned rooms are elegantly furnished with modern comforts including a coffee machine, flat-screen TV, and private bathroom. Some units even boast stunning pool views, providing a truly indulgent experience.

Exceptional Facilities

Guests can enjoy a range of facilities such as an outdoor swimming pool, fitness centre, and a hot tub for ultimate relaxation. The hotel also features a restaurant, bar, and room service, ensuring all dining needs are met. With evening entertainment and a 24-hour front desk, every guest's stay is guaranteed to be memorable.

Convenient Location

Situated within walking distance to Shangri-La Plaza and SM Megamall, The Westin Manila is the perfect choice for both leisure and business travelers. Additionally, with a paid airport shuttle service available, seamless travel arrangements are ensured for all guests.

Experience luxury and convenience at The Westin Manila. Book your stay now for an unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Location

Guest Reviews

9.1
Based on 132 reviews
Cleanliness: 8.78
Service: 9.99
Location: 9.79
Room Quality: 8.74
Amenities: 9.77
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 9.75
R
Ranjeni • solo_traveller • my
9
A lovely and relaxing stay with amazing service and thoughtful touches
Pros:

Love the room and the friendly staff! Especially loved how attentive and thoughtful they were throughout the stay. This is actually the first hotel I’ve experienced where the staff asked if I’d like a turn-down service to prepare the room for bedtime. Such a lovely touch! And I absolutely loved the lavender balm such a nice little detail that made the stay feel even more relaxing.Really appreciated the warm hospitality and thoughtful service!

2026-09-09 • via Nuitee
I
Imelda • couple • ch
6
2026-09-02 • via Nuitee
J
Jihan • family_with_children • gu
10
Pros:

Excellent service! It's always hard to make important family milestones special without you personally being there but Westin Manila's level of service kept surprising me every step of the way as I plan my mom's birthday. Their attention to detail, their prompt replies, their conscious effort to remember your requests and execute them well - I would say makes for a strong reason why it's worthwhile to choose this hotel. The warmth of Filipino hospitality married with Westin's brand made for a truly memorable experience for me and my family. From Reservations to the Concierge, Housekeeping, and Front desk - everyone was just great. Thank you again, Westin Manila.

2026-08-02 • via Nuitee
P
Peter • solo_traveller • au
9
I would stay again.
Pros:

Everything, lovely staff, big room, all good

Cons:

Location, but that’s my fault, l didn’t realise it was in the business district. Brilliant if you’re doing business there.

2026-07-18 • via Nuitee
J
Jameson Co Chua • solo_traveller • ph
10
2026-05-27 • via Nuitee
E
Edna • solo_traveller • us
10
Excellent , all the staff were very helpful, courteous and friendly!
2026-05-18 • via Nuitee
A
AlexVahe • solo_traveller • de
4
Pros:

Great food, good location, comfy room with nice tub

Cons:

Tedious check-in. Booking wasn't found at first, then they insisted the room wasn't paid yet, despite me showing credit card statement and email confirmation of payment.

Rooms are just ok, nothing special at all, not spacious. Definitely not worth 16k pesos without breakfast. No nice view, literally nothing in the room. I was shocked when I saw the interior.

Cherry on top, valet lost my car keys, I kid you not. Waited 90 minutes after checkout to hear they found them on parking deck #2, whatever that .means.

No proper apology, no free lunch nothing.
Definitely not coming back.

Much better hotel with nicer and bigger rooms nearby for a 100$ less.

Thumbs down from us to Westin.

2026-05-06 • via Nuitee
G
Greg • couple • ph
7
2026-05-05 • via Nuitee
M
Ma. Esterlita • couple • ph
9
2026-04-19 • via Nuitee
L
Lester • couple • ph
10
.
Pros:

.

Cons:

.

2026-04-08 • via Nuitee
V
Vilma • family_with_children • ph
9
2026-01-21 • via Nuitee
A
Alynsia • couple • na
10
Perfect stay! Highly recommended!
Pros:

Everything. The hotel lived up to its reputation.

2026-01-12 • via Nuitee
I
Ibrahim • couple • us
2
2026-01-09 • via Nuitee
A
Andrea • couple • au
9
2026-01-06 • via Nuitee
C
Carlo Antonio • family_with_children • ph
10
2026-01-01 • via Nuitee
M
Marisa • couple • za
10
2026-01-01 • via Nuitee
H
Hatem • solo_traveller • ae
10
2025-12-25 • via Nuitee
J
joan • couple • fr
10
Perfect!
Pros:

All is perfect

Cons:

Nothing

2025-12-21 • via Nuitee
C
charlotte • couple • au
10
We felt very well looked after 🥰
Pros:

It had everything we needed , rooms were spacious and clean , it was the last night of our honeymoon and they gave us complimentary access to the lounge and also complimentary buffet breakfast our room was also presented beautifully to wish us a congratulations on our wedding 😊

Cons:

Nothing

2025-12-10 • via Nuitee
R
Rene Generoso • solo_traveller • ph
9
All in all, I think over priced.
Pros:

Allowed esrly check in

Cons:

But the room is not what I expected, but I was informed.

2025-11-26 • via Nuitee