SureStay Plus by Best Western Cebu City

Hotels
•
SureStay Plus Hotel by Best Western
8.4 (241 reviews)
Danaque Building; Capitol Site , Cebu City , PH

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean bed sheets
Good breakfast
Convenient location
Cons:
Unfriendly service
Limited amenities
Judgmental staff

Categories

Cleanliness
8.28
My mom said the room (bed sheets/linen) was clean.
Service
7.25
Unfriendly service from the staff, including judgmental remarks.
Location
9.29
Proximity to food stalls, restaurants, stores, and Chong Hua Hospital.
Room Quality
8.74
Generally acceptable room quality.
Amenities
7.77
Amenities were not that good. Breakfast served a little late.
Value for Money
8.63
Standard quality for this hotel tier.
Food and Beverage
8.78
Breakfast is superb.
Overall Experience
8.45
Mixed feelings; some positive experiences balanced with poor service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:48

Property Description

SureStay Plus by Best Western Cebu City is a 3-star hotel in Cebu City, offering convenience and comfort just moments away from Fuente Osmena Circle. Modern Amenities such as air conditioning, flat-screen TVs, and kitchenettes in select rooms ensure a pleasant stay. Enjoy a Buffet Breakfast to start your day off right before exploring nearby attractions like Colon Street and Ayala Center. Experience top-notch hospitality with our 24-hour front desk and concierge service at SureStay Plus by Best Western Cebu City. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Location

Guest Reviews

8.4
Based on 241 reviews
Cleanliness: 8.28
Service: 7.25
Location: 9.29
Room Quality: 8.74
Amenities: 7.77
Value for Money: 8.63
Food and Beverage: 8.78
Overall Experience: 8.45
F
Fahri • family_with_children • tr
6
Cons:

Das Zimmer war voll mit Staub

2026-09-04 • via Nuitee
M
MARIA KRIS REN • solo_traveller • ae
8
2026-08-25 • via Nuitee
L
LiyanaWic • solo_traveller • au
9
Pros:

Staff and location

Cons:

The bathroom had a funny smell. Breakfast is not worth it.

2026-08-18 • via Nuitee
M
Mylene • couple • ph
8
2026-08-12 • via Nuitee
M
Maria Jocelyn • extended_group • us
10
Excellent! Location is wonderful and the staff were spectacular! They are very kind, friendly and accommodating! They ch
Pros:

Everything!

Cons:

Nothing

2026-07-22 • via Nuitee
W
William • couple • us
10
We will stay there again
Pros:

Great location for Cebu Doctors Hospital

Cons:

All good there

2026-07-11 • via Nuitee
D
Dinish Ongcol • family_with_children • ph
10
Pros:

Great place near to Hospitals, Malls, Pharmacy and restaurants.

2026-06-29 • via Nuitee
S
Sheenna • solo_traveller • ph
10
2026-06-25 • via Nuitee
A
Amandeep • family_with_children • ph
10
Everyone must consider staying at this place.
Pros:

Very well maintained property. Rooms were very clean and staff very friendly.

Cons:

Everything was exceptional. I liked the property. Will stay there again if i go to cebu.

2026-06-15 • via Nuitee
A
Alanan • solo_traveller • gb
7
Pros:

I like how they assist me.

Cons:

not changing pillowcases and bedsheets..

2026-05-23 • via Nuitee
M
Mariella • solo_traveller • mt
2
The place has potential but its not professionally managed
Pros:

The staff were nice although not very helpful regarding places to visit

Cons:

At 5am there was a leak in the bathroom and had to relocate to another room. No compensation was given for the disturbance.

2026-05-14 • via Nuitee
G
Gladis • family_with_children • ph
9
I will book in this hotel again when I am in town.
Pros:

Very accessible. Located at the heart of the City.

Cons:

Its location . The hotel itself is clean and the staff were very helpful and accommodating.

2026-05-11 • via Nuitee
G
Gary • couple • us
10
Pros:

Everything was good!

2026-05-08 • via Nuitee
G
GLECIO E • couple • us
9
Our stay was okay and comfortable considering we stayed only about 5 hours
Pros:

Breakfast was okay but less choices though!

Cons:

None since it was our first time stay at this hotel

2026-05-03 • via Nuitee
M
Marleau • solo_traveller • ca
10
2026-04-16 • via Nuitee
Žaneta • couple • cz
6
Pros:

Personál byl velice milý. Pokoj byl veliký. Na jednu noc to bylo dostačující. Lokalita ubytování byla dobrá.

Cons:

Koupelna byla nedostačující. Snídaně byla ucházející.

2026-04-14 • via Nuitee
L
Laureane • extended_group • us
10
2026-03-31 • via Nuitee
K
Khaled mohammed • extended_group • ph
10
2026-03-27 • via Nuitee
R
Riza • extended_group • ae
9
2026-03-26 • via Nuitee
H
Harry • solo_traveller • gb
10
2026-02-11 • via Nuitee