Facilities

Area rugs in public areas
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Elevator
Conference space
Smoke-free property
Children's club
See all facilities

Review Highlights

Pros:
Stunning views
Professional staff
Luxurious room
Cons:
Limited dining options
Check-in delay
Occasional odors

Categories

Cleanliness
8.64
There was a mention of a sometimes smelly place, which affected the rating.
Service
9.64
Staff were generally kind, warm, and professional; however, there were concerns about the check-in process.
Location
10
The hotel provides stunning views and is well-located, contributing to a high satisfaction level.
Room Quality
10
Rooms are described as stunning with luxurious features, enhancing the overall experience.
Amenities
9.14
Limited dining options were noted, which impacted the overall score.
Value for Money
9.14
The value for this hotel is generally seen as acceptable given the high level of quality.
Food and Beverage
8.64
Dining options were limited with one key restaurant closed, negatively influencing the experience.
Overall Experience
10
The overall stay was wonderful with several highlights despite a few areas of concern.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:49

Property Description

Luxurious Amenities
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool.

Dining Variety
Indulge in culinary delights at Aelia, one of the hotel's 12 restaurants or the coffee shop/cafe.

Event Spaces
Host your event in style with 4489 square feet of conference space and 8 meeting rooms.

To book your stay at One&Only One Za'abeel in Dubai, where luxury meets convenience, contact us now.

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9.4
Based on 57 reviews
Cleanliness: 8.64
Service: 9.64
Location: 10
Room Quality: 10
Amenities: 9.14
Value for Money: 9.14
Food and Beverage: 8.64
Overall Experience: 10
S
shira • family
10
Pros:

Clean room, everything is new and beautiful

2025-10-12 • via Nuitee
J
John
6
Pros:

I have been staying at One&Only resorts for over 20 years and have always had exceptional experiences. Unfortunately, this hotel did not live up to the usual standard.

The service was very poor from the start. On arrival, there was little attention to detail, and throughout my stay, staff seemed unorganized and inattentive. At breakfast, I waited over 30 minutes just to receive a drink.

One of the biggest disappointments was that the rooftop pool was closed — something I was not informed about when I booked.

The property itself is beautiful and very clean, but overall, the lack of service and unavailable facilities made for a disappointing stay.

2025-10-05 • via Nuitee
A
ali
10
Pros:

Excellent

2025-09-30 • via Nuitee
A
Ahmed
10
Pros:

Outstanding

2025-09-27 • via Nuitee
M
Mohammed • family
10
Pros:

One of my best experience in dubai

2025-09-20 • via Nuitee
J
Jeffrey • partner
10
Pros:

Amazing building and rooms. Grand Za’abeel room is stunning - beautiful bathtub the size of a plunge pool! Incredible Burj Khalifa view. Staff is kind, warm, professional and execute with grace and humour. Stunning shared areas. The lobby, the hallways, and the views feel luxurious with beautiful modern design. Link is a landmark in itself. A wonderful and gorgeous place to stay!!

2025-09-01 • via Nuitee
T
Tanisha
6
Pros:

Took one and a half hour to check in plus no one tild us that the main pool waa shut which shld hv been told to us

2025-08-28 • via Nuitee
P
Princess • partner
10
Pros:

I enjoy my stay at the hotel beat view staff were great .!

2025-08-22 • via Nuitee
M
Margot • partner
8
Pros:

Lovely room, very comfortable bed, tricky lights (never did master the bathroom lights) superb breakfast, really excellent and lovely service especially from Vishwas.
The only thing that let it down was the appalling checking in system which took an hour and staff were incompetent and lacking empathy

2025-08-17 • via Nuitee
A
ALALI
8
Pros:

Dining options where very limited with key restaurant La Dame de Pic being closed. Other dining options were limited and only Not of a good enough standard

2025-08-12 • via Nuitee
N
nouf • family
10
Pros:

My experience at One & Only Zaabeel was wonderful. Everything was perfect, the Staff, the spacious room, the ambience, the breakfast & just absolutely everything. The place was sometimes (not always) a bit smelly, but they tried to compensate that with a fabulous set of perfumes & diffusers. Definitely worth a try. Will come back again.

2025-07-26 • via Nuitee
A
Ali • family_with_children
10
Pros:

Great place

2025-07-02 • via Nuitee
A
Aviv
10
Pros:

perfect

2025-06-17 • via Nuitee
A
Abdelfattah • family
10
Pros:

Excellent and pleasant stay, definitely highly recommended for families and singles alike

2025-06-15 • via Nuitee
Y
Yamilet • partner
10
Pros:

The hotel is extremely luxurious with amazing views and extraordinary architecture, delicious food, and an excellent breakfast buffet . It's a good location near some important places you can visit. all personal already to help with anything you need. My room with gorgeous view to burj Khalifa tower and downtown city

2025-05-25 • via Nuitee
I
ILKER
10
Pros:

Quality of service/staff. Excellent gym. Excellent rooms. Quality of food.

2025-05-23 • via Nuitee
T
Tsoek • partner
10
Pros:

Lifts were slightly confusing but overall a beautiful luxurious hotel which I would definitely recommend to others and also stay again myself.

2025-05-17 • via Nuitee
A
Anila • family
10
Pros:

The property looked gorgeous and has many amenities. The staff was professional, welcoming, and helpful in every way. I have stayed in another One and Only property many years ago and the experience was phenomenal. Therefore, once I was aware that there was another property in Dubai, I booked it. The property and service was impeccable and was a great experience!

2025-05-05 • via Nuitee
A
Afirah • family
10
Pros:

Cant fault this luxury hotel. Amazing

2025-04-24 • via Nuitee
G
Gavriel
8
Pros:

Ist ok

2025-04-20 • via Nuitee